--- title: RichCall Reviews meta\_title: 'RichCall Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 141 reviews by the users' company size, role or industry to find out how RichCall works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 141 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service ---

### RichCall Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find RichCall's **video conferencing** features excellent for facilitating quick and efficient communication with customers. [(15 mentions)](https://www.g2.com/products/richcall/reviews?filters%5Bsentiment_snippet%5D=1038882&qs=pros-and-cons#reviews)

Users appreciate the **ease of use** of RichCall, highlighting its user-friendly interface and seamless multi-channel support. [(13 mentions)](https://www.g2.com/products/richcall/reviews?filters%5Bsentiment_snippet%5D=1038941&qs=pros-and-cons#reviews)

Users enjoy the **smooth screen sharing** in RichCall, enhancing remote collaboration and client interactions effectively. [(10 mentions)](https://www.g2.com/products/richcall/reviews?filters%5Bsentiment_snippet%5D=1038926&qs=pros-and-cons#reviews)

Users appreciate the **document sharing feature** of RichCall, enhancing collaboration and communication during conferencing. [(8 mentions)](https://www.g2.com/products/richcall/reviews?filters%5Bsentiment_snippet%5D=1039487&qs=pros-and-cons#reviews)

Users commend RichCall for its **exceptional video quality** , enhancing their conferencing and collaboration experiences significantly. [(8 mentions)](https://www.g2.com/products/richcall/reviews?filters%5Bsentiment_snippet%5D=1039143&qs=pros-and-cons#reviews)

Users note that RichCall's **heavy reliance on a good internet connection** can lead to frustrating performance issues. [(9 mentions)](https://www.g2.com/products/richcall/reviews?filters%5Bsentiment_snippet%5D=1039093&qs=pros-and-cons#reviews)

Users find RichCall to be **expensive** , which may be a barrier for small businesses and groups. [(6 mentions)](https://www.g2.com/products/richcall/reviews?filters%5Bsentiment_snippet%5D=1039318&qs=pros-and-cons#reviews)

Users experience **audio issues** such as lagging voice and echo during calls, affecting overall communication quality. [(5 mentions)](https://www.g2.com/products/richcall/reviews?filters%5Bsentiment_snippet%5D=2265657&qs=pros-and-cons#reviews)

Users are frustrated by the **poor quality** caused by connectivity issues and occasional bugs in RichCall. [(5 mentions)](https://www.g2.com/products/richcall/reviews?filters%5Bsentiment_snippet%5D=1039561&qs=pros-and-cons#reviews)

Users find the **poor interface and limited features** of RichCall detract from an otherwise excellent video conferencing experience. [(5 mentions)](https://www.g2.com/products/richcall/reviews?filters%5Bsentiment_snippet%5D=1039051&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of RichCall

##### 1. Video Conferencing

Users find RichCall's **video conferencing** features excellent for facilitating quick and efficient communication with customers.
[
See 15 mentions
](https://www.g2.com/products/richcall/reviews?filters%5Bsentiment_snippet%5D=1038882&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Harshita S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshita S.")
HS

Harshita S.

Mid-Market (51-1000 emp.)

4.0/5

"Rich features of RichCall"

What do you like about RichCall?

RichCall provides a platform of video conferencing and allow to perform many activities online.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"A review regarding an international phone call application"

What do you like about RichCall?

This application targets a main field which is international video conferencing.There is also a phone number to reach out to the sales team.

##### 2. Ease of Use

Users appreciate the **ease of use** of RichCall, highlighting its user-friendly interface and seamless multi-channel support.
[
See 13 mentions
](https://www.g2.com/products/richcall/reviews?filters%5Bsentiment_snippet%5D=1038941&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Lalita T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lalita T.")
LT

Lalita T.

Small-Business (50 or fewer emp.)

5.0/5

"Best Extension for Video Calling"

What do you like about RichCall?

The most i like about the Richcall is their full HD quality of video calling. Easy to use. It helps to boots the customer statisfaction response.

 ![Laya G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laya G.")
LG

Laya G.

Small-Business (50 or fewer emp.)

5.0/5

"RichCall. A Helpful Tool for Visual Customer Support"

What do you like about RichCall?

RichCall is such a helpful tool for customer support! It lets agents video call with customers, making it super easy to guide them through tricky issu

##### 3. Screen Sharing

Users enjoy the **smooth screen sharing** in RichCall, enhancing remote collaboration and client interactions effectively.
[
See 10 mentions
](https://www.g2.com/products/richcall/reviews?filters%5Bsentiment_snippet%5D=1038926&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Laya G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laya G.")
LG

Laya G.

Small-Business (50 or fewer emp.)

5.0/5

"RichCall. A Helpful Tool for Visual Customer Support"

What do you like about RichCall?

RichCall is such a helpful tool for customer support! It lets agents video call with customers, making it super easy to guide them through tricky issu

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"RichCal platform review"

What do you like about RichCall?

RichCall elevates the customer service experience by integrating live video and advanced web collaboration tools, such as co-browsing and screen shari

##### 4. File Sharing

Users appreciate the **document sharing feature** of RichCall, enhancing collaboration and communication during conferencing.
[
See 8 mentions
](https://www.g2.com/products/richcall/reviews?filters%5Bsentiment_snippet%5D=1039487&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Ashish R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashish R.")
AR

Ashish R.

Enterprise (\> 1000 emp.)

5.0/5

"How Good is RichCall to use."

What do you like about RichCall?

RichCall has multiple points to highlight for it is to be best, and few are:- 1) Visual Engagement solution, it provides visual support for faster re

 ![Pankaj S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pankaj S.")
PS

Pankaj S.

Mid-Market (51-1000 emp.)

4.5/5

"My Honest review for RichCall a effective application."

What do you like about RichCall?

RichCall is a very user friendly and good UI based software technology. I used it frequently for video conferencing and online meetings. It provides

##### 5. Video Quality

Users commend RichCall for its **exceptional video quality** , enhancing their conferencing and collaboration experiences significantly.
[
See 8 mentions
](https://www.g2.com/products/richcall/reviews?filters%5Bsentiment_snippet%5D=1039143&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Lalita T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lalita T.")
LT

Lalita T.

Small-Business (50 or fewer emp.)

5.0/5

"Best Extension for Video Calling"

What do you like about RichCall?

The most i like about the Richcall is their full HD quality of video calling. Easy to use. It helps to boots the customer statisfaction response.

 ![Ahmad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmad S.")
AS

Ahmad S.

Enterprise (\> 1000 emp.)

3.5/5

"A great product but could use some work"

What do you like about RichCall?

What I like best about RichCall is how it makes customer service more personal and efficient. With live video, agents can solve problems faster and gi

### 5 Cons or Disadvantages of RichCall

##### 1. Internet Dependency

Users note that RichCall's **heavy reliance on a good internet connection** can lead to frustrating performance issues.
[
See 9 mentions
](https://www.g2.com/products/richcall/reviews?filters%5Bsentiment_snippet%5D=1039093&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Ashish R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashish R.")
AR

Ashish R.

Enterprise (\> 1000 emp.)

5.0/5

"How Good is RichCall to use."

What do you dislike about RichCall?

Since it relies on screen sharing and video call, we require high speed Internet. Engineers might need training and support to learn this to work sea

 ![Ahmad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmad S.")
AS

Ahmad S.

Enterprise (\> 1000 emp.)

3.5/5

"A great product but could use some work"

What do you dislike about RichCall?

What I dislike about RichCall is that it relies heavily on a good internet connection. If the connection is poor, video quality drops, which can make

##### 2. Expensive

Users find RichCall to be **expensive** , which may be a barrier for small businesses and groups.
[
See 6 mentions
](https://www.g2.com/products/richcall/reviews?filters%5Bsentiment_snippet%5D=1039318&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Harshita S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harshita S.")
HS

Harshita S.

Mid-Market (51-1000 emp.)

4.0/5

"Rich features of RichCall"

What do you dislike about RichCall?

RichCall is not free for the users and for using all features one have to pay a high amount.

 ![Ashish R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashish R.")
AR

Ashish R.

Enterprise (\> 1000 emp.)

5.0/5

"How Good is RichCall to use."

What do you dislike about RichCall?

Since it relies on screen sharing and video call, we require high speed Internet. Engineers might need training and support to learn this to work sea

##### 3. Audio Issues

Users experience **audio issues** such as lagging voice and echo during calls, affecting overall communication quality.
[
See 5 mentions
](https://www.g2.com/products/richcall/reviews?filters%5Bsentiment_snippet%5D=2265657&qs=pros-and-cons#reviews)

See Related User Reviews

 ![psr praveen Chowdary c.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "psr praveen Chowdary c.")
PC

psr praveen Chowdary c.

Small-Business (50 or fewer emp.)

4.5/5

"RichCall"

What do you dislike about RichCall?

sometimes video quality is not good and it takes lags in voice calls

 ![Sanket K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanket K.")
SK

Sanket K.

Enterprise (\> 1000 emp.)

3.5/5

"A best platform for calls and video conference service for consumer and business"

What do you dislike about RichCall?

It's sometime got behind or lags in voice and sometimes the video quality is not that good, there are need to integrate more features.

##### 4. Poor Quality

Users are frustrated by the **poor quality** caused by connectivity issues and occasional bugs in RichCall.
[
See 5 mentions
](https://www.g2.com/products/richcall/reviews?filters%5Bsentiment_snippet%5D=1039561&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Ahmad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmad S.")
AS

Ahmad S.

Enterprise (\> 1000 emp.)

3.5/5

"A great product but could use some work"

What do you dislike about RichCall?

What I dislike about RichCall is that it relies heavily on a good internet connection. If the connection is poor, video quality drops, which can make

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
I

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Best platform for video conference and co browsing"

What do you dislike about RichCall?

some bugs and glitches and some technical issues that can impact the platform customer support also being an slitly issue for users some of us facing

##### 5. User Interface

Users find the **poor interface and limited features** of RichCall detract from an otherwise excellent video conferencing experience.
[
See 5 mentions
](https://www.g2.com/products/richcall/reviews?filters%5Bsentiment_snippet%5D=1039051&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Daksh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daksh B.")
DB

Daksh B.

Small-Business (50 or fewer emp.)

1.5/5

"my experience was good but it need some updation in some field like features and interface"

What do you dislike about RichCall?

poor interface and less number of features in the application frequency of use is lesser

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"RichCal platform review"

What do you dislike about RichCall?

While RichCall stands out as a top app for video conferencing, there is room for improvement in the user interface; however, its exceptional video qua

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 ![Krishna R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krishna R.")
KR

Krishna R.

Sr Manager

Small-Business (50 or fewer emp.)

4/21/2025

Guest users or non-business users of the software, not included in G2 scores.

"Good tool for call"

4/5

What do you like best about RichCall?

its easy process and good tool for call, its online Review collected by and hosted on G2.com.

What do you dislike about RichCall?

Some time its not working and give loading issue Review collected by and hosted on G2.com.

What problems is RichCall solving and how is that benefiting you?

Online meeting and team meeting easy to take call with video Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

 ![Ahmad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmad S.")
AS

Ahmad S.

Connectivity Software Engineer 

Enterprise (\> 1000 emp.)

10/24/2024

"A great product but could use some work"

3.5/5

What do you like best about RichCall?

What I like best about RichCall is how it makes customer service more personal and efficient. With live video, agents can solve problems faster and give real-time support that feels more human and helpful. Review collected by and hosted on G2.com.

What do you dislike about RichCall?

What I dislike about RichCall is that it relies heavily on a good internet connection. If the connection is poor, video quality drops, which can make it frustrating for both the agent and the customer. Review collected by and hosted on G2.com.

What problems is RichCall solving and how is that benefiting you?

RichCall solves the problem of impersonal and slow customer service. By using video, screen sharing, and real-time collaboration, it makes support more interactive and efficient. This benefits me because I get quicker, more personalized help, especially with complex issues, without having to explain things over and over. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

 ![Laya G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laya G.")
LG

Laya G.

Master Degree Student

Small-Business (50 or fewer emp.)

9/12/2024

"RichCall. A Helpful Tool for Visual Customer Support"

5/5

What do you like best about RichCall?

RichCall is such a helpful tool for customer support! It lets agents video call with customers, making it super easy to guide them through tricky issues. With features like screen sharing and co-browsing, it’s perfect for those moments when showing is better than telling. It’s especially great for tech support or telecom since they often need to walk people through complex stuff. Plus, it can really boost customer satisfaction! Just make sure you have a good internet connection, and you're all set. Review collected by and hosted on G2.com.

What do you dislike about RichCall?

Sometimes, RichCall can be slow if the internet connection isn’t strong, and not all customers are comfortable with video calls. Review collected by and hosted on G2.com.

What problems is RichCall solving and how is that benefiting you?

RichCall solves complex customer support issues by enabling visual guidance through video calls and screen sharing. This speeds up issue resolution and improves customer satisfaction, making my job easier and more efficient. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

 ![Lalita T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lalita T.")
LT

Lalita T.

Data Analysts

Small-Business (50 or fewer emp.)

11/25/2024

"Best Extension for Video Calling"

5/5

What do you like best about RichCall?

The most i like about the Richcall is their full HD quality of video calling. Easy to use. It helps to boots the customer statisfaction response. Review collected by and hosted on G2.com.

What do you dislike about RichCall?

Sometimes there is network connectivity issue. Review collected by and hosted on G2.com.

What problems is RichCall solving and how is that benefiting you?

Through RichCall we can easily do the video conferncing without any distrubance. It also reduces the customer service costs. At last i love this extension, it is very useful for us. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic Review from User Profile

MM

Marian M.

Receptionist

Small-Business (50 or fewer emp.)

1/25/2025

Guest users or non-business users of the software, not included in G2 scores.

"I had the best moment working on this website"

5/5

What do you like best about RichCall?

The most helpful about rich call is their service and authentication Review collected by and hosted on G2.com.

What do you dislike about RichCall?

So far no complaints , i have no complain Review collected by and hosted on G2.com.

What problems is RichCall solving and how is that benefiting you?

Communication Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

 ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

3/17/2024

Guest users or non-business users of the software, not included in G2 scores.

"A review regarding an international phone call application"

3/5

What do you like best about RichCall?

This application targets a main field which is international video conferencing.There is also a phone number to reach out to the sales team. Review collected by and hosted on G2.com.

What do you dislike about RichCall?

This application is not available on Android.The App foundations are based on Rich communication Services however the app is not embedded on multiple mobile devices. It is also complicated to reach the support and the sales team. Review collected by and hosted on G2.com.

What problems is RichCall solving and how is that benefiting you?

From my point of view, this application is much more focus on video conferencing rather than international calls.

First of all, based on the technology that they use , the web applications shall be available on mobile, android and IOs

along with several web applications.Besides, they shall be several solutions on advanced messaging , international

calls and text messages. I believe the lack of end-to -end encryption in RCS follows RichCall and maybe they limited

their services.

In short, Rich communications services has several features for calling and texting online. However there was

an issue with end to end encryption. The WebApp Rich call is not available on multiple marketplace and is targeted

the videoconference market. I believe the technology limits the WebApp scope. Review collected by and hosted on G2.com.

Show More

6/2/2025
Validated ReviewerIncentivizedSource: G2 Gives Campaign

 ![Daksh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daksh B.")
DB

Daksh B.

Stock Price Prediction

Small-Business (50 or fewer emp.)

8/17/2024

"my experience was good but it need some updation in some field like features and interface"

1.5/5

What do you like best about RichCall?

provide the client with the url to join the session

easy to use

customer support is helpful Review collected by and hosted on G2.com.

What do you dislike about RichCall?

poor interface and less number of features in the application

frequency of use is lesser Review collected by and hosted on G2.com.

What problems is RichCall solving and how is that benefiting you?

Using url i can reach out to any video call very easily and enrich regular phone call with video enabled interaction sessions Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

 ![Warren D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Warren D.")
WD

Warren D.

Digital Marketing Executive

Small-Business (50 or fewer emp.)

6/13/2024

Guest users or non-business users of the software, not included in G2 scores.

"Rich Call is a lifesaver!"

4.5/5

What do you like best about RichCall?

The video quality and connectivity is super smooth. Review collected by and hosted on G2.com.

What do you dislike about RichCall?

The User Interface is a bit complex. Packages are a bit on the expensive side. Review collected by and hosted on G2.com.

What problems is RichCall solving and how is that benefiting you?

Rich Call helps me to solve my technical issues through a simple video call and it helps me save a lot of time. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

JR

Javier R.

user

Small-Business (50 or fewer emp.)

4/7/2024

"Best user friendly web phone application"

5/5

What do you like best about RichCall?

The robust speed of application loading time and he voice with their easy to use phone system Review collected by and hosted on G2.com.

What do you dislike about RichCall?

Not that many options to Integrate 3 party applications but is not bad for someone that has a small company that doesn't require much features Review collected by and hosted on G2.com.

What problems is RichCall solving and how is that benefiting you?

For the small business owner that doesn't want to pay $100s of dollars on a phone software and doesn't need much features to operate Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

 ![Ali S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ali S.")
AS

Ali S.

Account Manager

Enterprise (\> 1000 emp.)

10/19/2023

"Collaboration Tool for Conferencing"

3.5/5

What do you like best about RichCall?

The most helpful feature of this software is for the sales team, they can collaborate or do video conferencing for the demonstration or presenatation of any module. And it really help those agents who usually onboarding any new business or giving presentation on any global topic because it usually integrate the websites directly with this platform for any reference or while presenting any module. And the dashboard is pretty easy to understand and use so any new interaction with the internal team would help them to learn it quickly. Review collected by and hosted on G2.com.

What do you dislike about RichCall?

This platform usually requires the good internet connection for the integration and smooth processing and it usually not the cost effective software when it comes to its pricing because it lags at some points like integration with other Saas tools. Review collected by and hosted on G2.com.

What problems is RichCall solving and how is that benefiting you?

The most helping feature of this platform is some enhanced features of conferencing like if you are on the demonstration instead of sharing the screen or whole windows you can restrict the customer to that specific website which you really want to show due to its integration and it really portraits the professionalism and credibility. And in sales it usually boost the business due to its conferencing like you can give a live demonstration of your products to grt a better response. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

##### Categories on G2

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