SN

Susanne N.

D

Small-Business (50 or fewer emp.)

1/25/2022

"RHINO FOR ORTHO"

3.5/5

What do you like best about Rhinogram?

IT IS RELIABLE AND INSTANT. WE NEVER HAVE TROUBLE ACCESSING THE PLATFORM Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

WE HAVE MULTIPLE OFFICES AND MULTIPLE RECEPTION DESKS. WE CANNOT DIFFERENTIATE WHO THE MESSAGES ARE FOR. COLOR CODING OR SOME INDICATOR WOULD BE MOST HELPFUL. Review collected by and hosted on G2.com.

Recommendations to others considering Rhinogram:

IF YOU HAVE A SINGLE POINT OF CONTACT OR FACILITIES THAT COMMUNICATE INDEPENDENTLY, RHINOGRAM IS HIGH FUNCTIONING AND EFFICIENT. IT'S CHALLENGING FOR US BECAUSE WE ARE MULTI-UNIT AND HAVE SEVERAL FRONT DESK PEOPLE AND WE CAN'T DIFFERENTIATE WHICH OFFICES THE MESSAGES ARE FOR UNLESS WE OPEN (THEN IT APPEARS THAT SOMEONE HAS ADDRESSED THE MESSAGE) - SEARCH FOR OUR CLIENT IN THE SYSTEM TO SEE WHICH FACILITY THEY VISIT - AND THEN WE HAVE TO MESSAGE THE OTHER OFFICE SO IT DOESN'T GO UNATTENDED. Review collected by and hosted on G2.com.

What problems is Rhinogram solving and how is that benefiting you?

CHECKING IN FROM THE PARKING LOT WHILE COVID CONTINUES TO PROHIBIT SEVERAL PEOPLE IN OUR LOBBY AT A TIME. ALSO - MASS MESSAGING FOR CHANGES. Review collected by and hosted on G2.com.

BB

Betty B.

Treatment & Marketing Coordinator

Small-Business (50 or fewer emp.)

8/4/2022

"GREAT PRODUCT!!!"

5/5

What do you like best about Rhinogram?

Rhinogram has been invaluable to us in being able to reach our patients in an effective manner. Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

Occasionally it goes down but these problems do not happen often and are common with any service. Review collected by and hosted on G2.com.

MK

Mallory K.

Practice Manager

Small-Business (50 or fewer emp.)

1/25/2022

"A must-have Tops Ortho pairing!"

5/5

What do you like best about Rhinogram?

Being a mac-based company makes it difficult to find programs that integrate, and this is it for us! I love the inter-office messaging, and I love that we can keep our actual phone numbers (that's right, plural) to text patients, and I love that we can use the breeze addition to text-to-pay! Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

We've had a couple of issues with our phone numbers disconnecting, but the customer service is excellent and they fixed the problem right away! Review collected by and hosted on G2.com.

What problems is Rhinogram solving and how is that benefiting you?

We can communicate inter-office with a great chat feature (having two locations, this is SUPER helpful). We're also able to text-to-pay for people that do curbside pickups and never come inside to grab a bill. Most importantly, we're able to tell our patients to simply text our main number 24/7 and that we'll get back to them Review collected by and hosted on G2.com.

JJ

JMT J.

Founder + Change Maker

Small-Business (50 or fewer emp.)

1/25/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"THE ONLY WAY GOING FORWARD IS TEXT"

5/5

What do you like best about Rhinogram?

The ease of use of text for our clients. Not having them have to log into a portal and just use their phone as a word with their friends and family. Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

There's not much I dislike but there are some features that I would love to have in the future. Specifically delayed text. Review collected by and hosted on G2.com.

Recommendations to others considering Rhinogram:

I would definitely recommend Rhinogram to other healthcare providers that want to communicate intimately with their patients. It helps in the healthcare to answer the small questions for families and clients without them having to travel through traffic to see us in the office. Review collected by and hosted on G2.com.

What problems is Rhinogram solving and how is that benefiting you?

We solve every problem with Rhinogram. Any questions anytime any day yourself a text. Scheduling, billing, education, and general communication. Review collected by and hosted on G2.com.

CG

Caitlyn G.

Office Manager

Small-Business (50 or fewer emp.)

8/4/2022

"best addition to our practice"

5/5

What do you like best about Rhinogram?

easily able to talk to patients/parents without taking time out of their day for phone calls Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

replying to confirmation does not flow into software Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

1/30/2022

"So far, so good!"

5/5

What do you like best about Rhinogram?

Our team loves the immediacy of interactive texting. The dashboard is very user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

We are new users, so no strong dislikes so far! We do find it cumbersome to have to reassign phone numbers if the patient is not the owner of the phone number... Review collected by and hosted on G2.com.

MH

Miranda H.

School & Community Liaison

Small-Business (50 or fewer emp.)

5/17/2022

"Fantastic communication tool"

5/5

What do you like best about Rhinogram?

I like the templates and blast messages. Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

Read message indicator would be helpful. Review collected by and hosted on G2.com.

LP

Leah P.

Director of Information Management

Small-Business (50 or fewer emp.)

1/25/2022

"Simple and effective"

4.5/5

What do you like best about Rhinogram?

Our patients love the ability to text us, and our staff love the simplicity of Rhinogram's user interface. Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

Number of clicks required to create a new contact could be fewer, but not an issue with PM/EHR integrations. Review collected by and hosted on G2.com.

GS

George S.

Orthodontist/President

Small-Business (50 or fewer emp.)

1/25/2022

"Rhinogram Revolutionized my Practice"

5/5

What do you like best about Rhinogram?

Rhinogram created an efficient, time-saving, accurate, and user-friendly way to communicate with our patients. Our patients fell in love with the idea that they could communicate with us through a simple text just like their family and friends and so did we! Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

Nothing. There were really no disadvantages to switching from a phone-based communication system to one that is text-driven. Review collected by and hosted on G2.com.

What problems is Rhinogram solving and how is that benefiting you?

Phone-based communication was very inefficient and time consuming and often resulted in poor and slow communication with our patient base. Rhinogram has created a fast and effective way to communicate with our patients in a timely fashion and resolve any questions or concerns about treatment in a quick and effective manner . Review collected by and hosted on G2.com.

LM

Lisa M.

Business Coordinator

Small-Business (50 or fewer emp.)

8/17/2021

"Amazing - How did we do it before?"

5/5

What do you like best about Rhinogram?

Our patients and their parents love Rhinogram!!! The ease of communication is the best! But also the link of communication history to our patient accounts, the ability for patients to text photos as well. We no longer hear the phone ringing all day. We no longer come into the office in the morning with countless phone messages. Our team utilizes the in-office communication also daily. Honestly, we don't know how we made it so long without Rhinogram! Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

Not much to dislike, but it would be nice if we could attach pictures to personal text messages instead of using a template all the time. Review collected by and hosted on G2.com.