DS

Derek S.

Business Director

Small-Business (50 or fewer emp.)

12/14/2022

"Rhinogram has been great. Very easy to use and reliable."

4.5/5

What do you like best about Rhinogram?

I don't think Rhinogram has been down once the entire time we have used it. We like the templates and auto responses we can use. Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

I can't think of anything that we dislike. Review collected by and hosted on G2.com.

TC

T C.

Treatment Coordinator

Small-Business (50 or fewer emp.)

12/13/2022

"LOVE IT"

5/5

What do you like best about Rhinogram?

The fact that you can add notes to the contact name and you can have as many templates as you need! Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

I think it would be best if it could offer spanish option Review collected by and hosted on G2.com.

MQ

Matt Q.

Clinic Manager

Small-Business (50 or fewer emp.)

12/13/2022

"Excellent Service"

5/5

What do you like best about Rhinogram?

The best thing about Rhino is contacting patients via text messaging Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

I have had some trouble getting connected to patients via their telehealth platform. Review collected by and hosted on G2.com.

UH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

5/18/2023

"Everything you need on one Platform!"

5/5

What do you like best about Rhinogram?

The team and patient chats all in one place. Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

Would like to be able to set up different ways to set up forms. Review collected by and hosted on G2.com.

AM

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

8/4/2022

"It's an easy to use, customizable, secure and reliable communication tool."

4.5/5

What do you like best about Rhinogram?

Rhinogram makes it convenient to Hande Emergency Care and avoids unnecessary appointments because we can receive and send images and texts very easily. It allows the staff to communicate easily with each other in the same thread, so you can follow the conversation and steps taken to help our patients. The support/customer service department is very helpful and open to suggestions. Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

Sometimes, it is difficult to search the history of conversations on Rhinogram, using the reporting provided within the system. That system is sometimes helpful but is missing some search and filtering functions . Review collected by and hosted on G2.com.

VM

Valerie M.

Scheduling Coordinator

Small-Business (50 or fewer emp.)

5/19/2022

"Must Have for the Modern Office"

5/5

What do you like best about Rhinogram?

Our practice began using Rhinogram a month and a half before the beginning of the COVID-19 pandemic. To say it has been a lifesaver is a grand understatement! The software is easy to use and minimal training is needed even for the least tech-savvy of the bunch. The "shortcuts" such as message templates, team member tagging, and the ability to make separate folders for different patient needs are just the main features that make this software nothing short of amazing. Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

Even after asking all the members in our office who use Rhinogram, we have yet to find a negative note on the software. A nit-pick note: we have experienced some patient charts becoming unlinked from their phone numbers, the number just disappears and being unable to edit patient charts makes it so that we cannot add the phone number at that moment, we have to add the number to the patient chart and then wait for Rhinogram to update. While this may be slightly annoying we have loopholed the problem by creating an "Other" profile for the patient. Review collected by and hosted on G2.com.

What problems is Rhinogram solving and how is that benefiting you?

Calls can be rejected and voicemails ignored. Phone tag is mostly a thing of the past now. We have used Rhinogram as a way to establish an instant and reliable connection with our patients. We are all running on our own schedules and the magic of text messaging is that it takes the pressure off of both parties trying to find that "perfect time" to call. We have also noticed how Rhinogram serves as a log when tracking patients, any team member can log in and pick up where the last left off. Review collected by and hosted on G2.com.

AA

Arleen A.

Orthodontist/Owner

Small-Business (50 or fewer emp.)

8/5/2022

"Rhinogram was a game changer for my practice!"

5/5

What do you like best about Rhinogram?

My team has had a great experience ever since we started using Rhinogram. Easy to use with every team member and every role. Makes communicating easy with patients. Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

No complaints from myself or any team member. Review collected by and hosted on G2.com.

BM

Blanca M.

Project Manager

Mid-Market (51-1000 emp.)

1/28/2022

"User-friendly application and great support"

5/5

What do you like best about Rhinogram?

User-friendly application. Great support from Rhinogram. Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

I haven't identified what I don't like about the app. Review collected by and hosted on G2.com.

What problems is Rhinogram solving and how is that benefiting you?

School Health Clinics of Santa Clara County worked with Rhinogram to establish an interface between our EHR, NextGen, and Rhinogram’s texting and video applications. We chose Rhinogram because of its easy and friendly user interface. We completed the implementation in September 2021 with our pilot clinic and later rolled it out to the other clinics. The application has helped us improve communication with our patients by setting up an automated process to remind our patients of upcoming appointments. We also installed RhinoVideo to help our clinics set up virtual meetings when needed.

Overall, we are pleased with the application. We will be able to implement some internal programs using Rhinogram to help us increase and ease the communication with our patients. The Rhinogram resources allocated to work with us were responsive and collaborative, and we have always gotten a prompt response when we need help from Rhinogram technical support. Review collected by and hosted on G2.com.

KB

Kylie B.

Office Manager

Small-Business (50 or fewer emp.)

1/27/2022

"It's pros are unmatched"

4/5

What do you like best about Rhinogram?

Rhino gram has done something most other platforms aren't capable of. Not only does it offer inner communications, but it also offers linking up to social media accounts. So if a patient messages us from FB, it directly goes into a FB group labeled for which office it was for. It's incredibly convenient. Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

If there is anything at all I would request to fix, it is that you cannot immediately fix something on Rhinogram. You cannot edit patient demographics from within the platform, you have to update on cloud 9 or whatever software you're using, then wait for them to synch up before the change occurs. It would also be nice if rhino pulled the pt's preferred name for communications as we have a lot of patients who identify differently than their birth certificate. Review collected by and hosted on G2.com.

CC

Chip C.

Concierge Physician

Small-Business (50 or fewer emp.)

8/7/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"The best and most efficient Telemedicine!!!!"

5/5

What do you like best about Rhinogram?

Simplicity. Extremely cost-effective. Saves an enormous amount of time for the entire office. Patients and staff love it!!! No APP is needed for patients. Review collected by and hosted on G2.com.

What do you dislike about Rhinogram?

Nothing at all. We love the entire platform. Review collected by and hosted on G2.com.