--- title: Rhino Support Reviews meta\_title: 'Rhino Support Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 11 reviews by the users' company size, role or industry to find out how Rhino Support works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 11 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Rhino Support Reviews & Product Details Help Desk Software * * * Seller [Rhino Support](https://www.g2.com/sellers/rhino-support) Discussions [Rhino Support Community](https://www.g2.com/products/rhino-support/discuss) Show More ## Pricing Pricing provided by Rhino Support. ### Solo $47 per month ### Pro $97 per month [ View More Pricing Information ](https://www.g2.com/products/rhino-support/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Podium](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ View All Alternatives ](https://www.g2.com/products/rhino-support/competitors/alternatives) ## User Insights Average based on 11 real user reviews. [Log in to unlock pricing and user insights](/login) RH rita h. ms Enterprise (\> 1000 emp.) 6/12/2019 "great software" 5/5 What do you like best about Rhino Support? The best thing about this product is it figures out how to view ticket informing by drifting, and exceptionally quick and proficiently to utilizing by overseeing a single tick ticket the board framework. That is anything but difficult to include new help operators, make and refreshing of organization subtleties. Review collected by and hosted on G2.com. What do you dislike about Rhino Support? Had a few issues looking by a catchphrase. This made me back track to accumulate information for a particular client. Particularly in the event that it was on a past ticket. Review collected by and hosted on G2.com. Recommendations to others considering Rhino Support: I would suggest this product on the off chance that you dont need to invest a lot of energy and assets on making a comparative instrument alone. Review collected by and hosted on G2.com. What problems is Rhino Support solving and how is that benefiting you? Live visit with clients has made our help group increasingly valuable and have made it simple to hold clients and pull in new ones. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") CC Verified User in Computer Software Small-Business (50 or fewer emp.) 1/26/2019 "Rhino Support is a one of the best web-based on help desk software" 3.5/5 What do you like best about Rhino Support? The best thing about this software is it manages to view ticket messaging by hovering, and very fast and efficiently to using by managing one-click ticket management system. That is easy to add new support agents, create and updating of company details. Review collected by and hosted on G2.com. What do you dislike about Rhino Support? Comparing other help desk software company , the monthly plan of Rhino Support is a bit expensive. Overall its good for sme's , agencies or enterprise Review collected by and hosted on G2.com. Recommendations to others considering Rhino Support: I would recommened this tools for startup, sme, agencies and other small business who dont want to envolve in hassle with ticket management with their customers Review collected by and hosted on G2.com. What problems is Rhino Support solving and how is that benefiting you? In Same Page LTD, we had to provide support to our client and users who purchases our software. It was so hard to manage all support ticket through email and another management tool. We used to provide support through Rhino Support Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Manas A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manas A.") MA Manas A. Graphic Designer Education Management Mid-Market (51-1000 emp.) 8/30/2018 "Make your customers happy with this" 3.5/5 What do you like best about Rhino Support? Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket. Review collected by and hosted on G2.com. What do you dislike about Rhino Support? The thing that I dont like is that Rhino support is slightly expensive and compared to having a customized chat bot in your site. Also there are other companies who do this for cheap. Review collected by and hosted on G2.com. Recommendations to others considering Rhino Support: I would recommend this software if you dont want to spend too much time and resources on creating a similar tool on your own. Review collected by and hosted on G2.com. What problems is Rhino Support solving and how is that benefiting you? The biggest problem that I think that this software is solving is that its taking the load off from our customer service team which I is turning out to be economical and time saving. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite KN Ken N. Mid-Market (51-1000 emp.) 9/1/2018 "simply the fastest support tool for your customers." 5/5 What do you like best about Rhino Support? Very easy to use, user friendly, live chat keeps one directly in contact with your clients it ensures real time customer support you reply to customers instantly which is very attractive for clients. The demo offers great risk free experience for learning and testing before purchase. Customer self-service portal makes it simple and fast to avoid repetition of a single question by many customers. Review collected by and hosted on G2.com. What do you dislike about Rhino Support? Its quite expensive for small scale users but great for large-scale facilities. Review collected by and hosted on G2.com. Recommendations to others considering Rhino Support: Its a simple way to turn your support team to a real time support team making it easy to easy to continually offer instant support for your customers. Review collected by and hosted on G2.com. What problems is Rhino Support solving and how is that benefiting you? Live chat with customers has made our support team more useful and have made it easy to retain customers and attract new ones. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Enterprise (\> 1000 emp.) 1/25/2019 "Good and Bad " 3.5/5 What do you like best about Rhino Support? Extremely easy to use along with being easy to train others on. Everything was pretty self explanatory. Review collected by and hosted on G2.com. What do you dislike about Rhino Support? Had some problems searching by a key word. This made me back track to gather info for a specific customer. Especially if it was on a previous ticket. Review collected by and hosted on G2.com. What problems is Rhino Support solving and how is that benefiting you? Live chat has been great for many of the other employees. It allowed for things to move faster. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Mid-Market (51-1000 emp.) 1/22/2019 "Professional and friendly service" 5/5 What do you like best about Rhino Support? Do their best to make sure you’re satisfied with their service Review collected by and hosted on G2.com. What do you dislike about Rhino Support? Nothing. They always solved my issues timely Review collected by and hosted on G2.com. What problems is Rhino Support solving and how is that benefiting you? No current problems Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 12/1/2018 "Works Great!" 3.5/5 What do you like best about Rhino Support? Easy to learn and play around with, while still offering exactly what I need to do for my job Review collected by and hosted on G2.com. What do you dislike about Rhino Support? I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to Review collected by and hosted on G2.com. What problems is Rhino Support solving and how is that benefiting you? Clouds Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 10/3/2017 "Easy to use but some issues" 3.5/5 What do you like best about Rhino Support? Easy to use and easy to train employees to use. I like that I can insert pre-written responses and the knowledgebase feature. Review collected by and hosted on G2.com. What do you dislike about Rhino Support? The search is horrible. If I need to find a previous email from a customer, I have to know their email address. Searching by name and keywords rarely works. I don't always have the email as I remember talking to a customer about an issue but don't know their name, etc. So I have to go through every single closed ticket to find the issue. It is so bad that I've thought of switching solely for this reason. Review collected by and hosted on G2.com. What problems is Rhino Support solving and how is that benefiting you? Have a way for employees to check email when I'm not in the office. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Glenn Wallace, R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glenn Wallace, R.") GR Glenn Wallace, R. Online Local Marketing Consultant Small-Business (50 or fewer emp.) 10/3/2017 "Rhino support 5 star review" 5/5 What do you like best about Rhino Support? I have run their support software for years without ever an issue. Simple to setup and manage my customer support requests. Review collected by and hosted on G2.com. What do you dislike about Rhino Support? Haven't found anything to dislike. it works great. Review collected by and hosted on G2.com. What problems is Rhino Support solving and how is that benefiting you? Give me a one stop point of entry for customer requests. customers love it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI Verified User in Internet Small-Business (50 or fewer emp.) 11/3/2017 "Easy to Use Live Chat" 5/5 What do you like best about Rhino Support? They just created a mobile app so that I can answer chats no matter where I am! Review collected by and hosted on G2.com. What do you dislike about Rhino Support? I like everything I've used so far - including the help desk software that is included for free with the live chat. Review collected by and hosted on G2.com. What problems is Rhino Support solving and how is that benefiting you? Now I can answer questions before people leave my site. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Options Pricing provided by Rhino Support. ### Solo $47 per month ### Pro $97 per month ### Platinum $197 per month [ View More Pricing Information ](https://www.g2.com/products/rhino-support/pricing) ## Work at Rhino Support? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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