TE

Tsadakeeyah E.

Owner

Small-Business (50 or fewer emp.)

11/11/2024

"Back Office Outsourcing & Web Dev for Vegan Restaurant"

5/5

What do you like best about RFS Business Solutions?

Their communication has been very prompt. Whenever I send a message, I usually get an immediate response. Review collected by and hosted on G2.com.

What do you dislike about RFS Business Solutions?

No, I haven’t had any issues with them so far. Review collected by and hosted on G2.com.

What problems is RFS Business Solutions solving and how is that benefiting you?

We needed someone to take over some of the mundane tasks and paperwork that was piling up.

RFS Business Solutions has helped us with various tasks. They’ve helped us set up our CRM, launch a new website, organize our recipes, produce a podcast, and create a cooking show. The recipes will be in an application, so they’re helping build an easy-to-navigate app. Review collected by and hosted on G2.com.

TS

Travis S.

President

Small-Business (50 or fewer emp.)

11/16/2024

"Call Center Services for Premium Coffee Brand"

5/5

What do you like best about RFS Business Solutions?

I am impressed with their customer service training and the way they find the right candidates for our project. Review collected by and hosted on G2.com.

What do you dislike about RFS Business Solutions?

There costing can be more competitive for the project Review collected by and hosted on G2.com.

Recommendations to others considering RFS Business Solutions:

With TDCX's strong support, the company has seen significant improvement in customer satisfaction rates, Highly recommemded. Review collected by and hosted on G2.com.

What problems is RFS Business Solutions solving and how is that benefiting you?

With the help of RFS Business Solutions, we see a significant improvement in our customer satisfaction rate. 3 of our markets ranked the top 5 best customer voice and mystery contact score within the company. Review collected by and hosted on G2.com.

MC

Mariagrazia C.

President

Small-Business (50 or fewer emp.)

11/14/2024

"Call Center Services for Exotic Car Dealership"

5/5

What do you like best about RFS Business Solutions?

They asked all the right questions to learn about our business and what we wanted to achieve and then designed a great package at a very reasonable price. Review collected by and hosted on G2.com.

What do you dislike about RFS Business Solutions?

Nothing comes to mind, we were thoroughly impressed. Review collected by and hosted on G2.com.

Recommendations to others considering RFS Business Solutions:

They met the client's requirements. The team always delivers earlier than promised, works swiftly, and provides a complete and detailed workflow, higly recomeded. Review collected by and hosted on G2.com.

What problems is RFS Business Solutions solving and how is that benefiting you?

They answer all calls to our toll free number at anytime of the day or night, 24/7/365. Review collected by and hosted on G2.com.

JP

Jared P.

CEO

Small-Business (50 or fewer emp.)

11/14/2024

"Appointment Setting Services for Marketing Company"

5/5

What do you like best about RFS Business Solutions?

I appreciate their ability to implement changes quickly and provide consistent results. Review collected by and hosted on G2.com.

What do you dislike about RFS Business Solutions?

Any areas of improvement were specific changes/ enhancements to our campaigns - they are happy and willing to do what it takes to make the campaign a success. Review collected by and hosted on G2.com.

Recommendations to others considering RFS Business Solutions:

RFS Business solution have resulted in a positive ROI. They maintain a collaborative workflow by providing regular campaign updates and communicating well. Review collected by and hosted on G2.com.

What problems is RFS Business Solutions solving and how is that benefiting you?

Positive ROI Quick to implement changes to the script or process. Review collected by and hosted on G2.com.

JI

Joanna I.

founder-led SEO & online marketing coaching

Small-Business (50 or fewer emp.)

11/29/2024

"Back-Office Outsourcing for Marketing Services Firm"

5/5

What do you like best about RFS Business Solutions?

The quality of their candidates and the dilligence the account manager is supporting and ensuring performance and success. Review collected by and hosted on G2.com.

What do you dislike about RFS Business Solutions?

Noting that I can think of. I didn't know what to expect, given this is the first time hiring a remote team, but this was such a great experience!! Review collected by and hosted on G2.com.

SR

Simon R.

Chief Executive Officer

Small-Business (50 or fewer emp.)

11/24/2024

"Legal Assistants & Support for Debt Consolidation Company"

5/5

What do you like best about RFS Business Solutions?

How easy it is to set everything up with RFS Business Solutions. They’re a very efficient company to work with and quite cost-effective. Review collected by and hosted on G2.com.

What do you dislike about RFS Business Solutions?

Can't think of any (yet), very happy thus far. Review collected by and hosted on G2.com.

Recommendations to others considering RFS Business Solutions:

They’re also able to follow up with customers more efficiently, highly recommended Review collected by and hosted on G2.com.

What problems is RFS Business Solutions solving and how is that benefiting you?

Being able to complete tasks in a timely fashion and being able to communicate well with creditors and law firms. Review collected by and hosted on G2.com.

DS

Duane S.

Founder

Small-Business (50 or fewer emp.)

11/14/2024

"Customer & Ticket Support Services for Beauty Tech Company"

5/5

What do you like best about RFS Business Solutions?

I'm impressed with their ability to stand out in an industry that usually blends in with one another. Review collected by and hosted on G2.com.

What do you dislike about RFS Business Solutions?

RFS Business solution can manage instructions well, so the clearer the training and onboarding information is, the better the kick-off and the results will be. Review collected by and hosted on G2.com.

RI

Randy I.

Global practice leader

Mid-Market (51-1000 emp.)

11/29/2024

"Customer Service Outsourcing for Professional Training and Coaching"

5/5

What do you like best about RFS Business Solutions?

We’ve been impressed by how they deal with clients. They’re patient, professional, and polite. Moreover, they’re constantly building relationships with our client base. Review collected by and hosted on G2.com.

What do you dislike about RFS Business Solutions?

Most companies are constantly changing their software. The only improvement would be that they keep up with the software changes. Review collected by and hosted on G2.com.

HV

Hjalmar V.

Chief Executive Officer

Small-Business (50 or fewer emp.)

11/27/2024

"Email Marketing & Lead Generation for WealthTech Company"

5/5

What do you like best about RFS Business Solutions?

They are a dedicated and hardworking team that honors their word. Review collected by and hosted on G2.com.

What do you dislike about RFS Business Solutions?

With the great results we have seen, it is hard to be critical of anything, but perhaps the copywriting could improve even further. Review collected by and hosted on G2.com.

DS

Diego S.

Head of Engineering

Small-Business (50 or fewer emp.)

11/14/2024

"Customer Service Outsourcing for Feature Management Company"

5/5

What do you like best about RFS Business Solutions?

They've delivered a solid customer support team that cooperates with all our internal teams. Review collected by and hosted on G2.com.

What do you dislike about RFS Business Solutions?

There is nothing remarkable to dislike about RFS Review collected by and hosted on G2.com.