# Best AI IT Agents Software

## How Many AI IT Agents Software Products Does G2 Track?

**Total Products under this Category:** 115

### Category Stats (Jul 2026)

- **Average Rating:** 4.62/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Risotto (+5.56%) - Among all products in this category, Risotto recorded the largest rating increase compared to last month

_Last updated: July 30, 2026_

## How Does G2 Rank AI IT Agents Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 7,700+ Authentic Reviews
- 115+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for AI IT Agents Software
 ![G2 Grid® for AI IT Agents Software plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-it-agents/grids.png?focus%5B%5D=1408919&focus%5B%5D=16222&focus%5B%5D=1750853&focus%5B%5D=12139&focus%5B%5D=111749&focus%5B%5D=1679975&focus%5B%5D=1177607&focus%5B%5D=30506)

Highlighted products: ServiceNow AI Agents, Atera, Harmony, Guru, ServiceNow EmployeeWorks, Console, Glean, and Resolve.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-it-agents/grids.json?focus%5B%5D=servicenow-ai-agents&focus%5B%5D=atera&focus%5B%5D=harmony-2026-03-02&focus%5B%5D=guru&focus%5B%5D=servicenow-employeeworks&focus%5B%5D=console-com-console&focus%5B%5D=glean-technologies-glean&focus%5B%5D=resolve-systems-resolve)

**Sponsored**

### Cloudflare Application Security and Performance

Cloudflare is the connectivity cloud for the "everywhere world," on a mission to help build a better Internet. We provide a unified platform of networking, security, and developer services delivered from a single, intelligent global network that spans hundreds of cities in over 125 countries. This empowers organizations of all sizes, from small businesses to the world's largest enterprises, to make their employees, applications, and networks faster and more secure everywhere, while significantly reducing complexity and cost. Our comprehensive platform includes: - Advanced Security: Protect your online presence with industry-leading DDoS protection, a robust Web Application Firewall (WAF), Bot mitigation, and API security. Implement Zero Trust security to secure remote access, data, and applications for your entire workforce. - Superior Performance: Accelerate website and application loading times globally with our Content Delivery Network (CDN), intelligent DNS, and smart routing capabilities. Optimize images and deliver dynamic content with unparalleled speed. - Powerful Developer Tools: Empower your developers to build and deploy full-stack applications at the edge using Cloudflare Workers (serverless functions), R2 Storage (object storage without egress fees), and D1 (serverless SQL database). Cloudflare helps connect and protect millions of customers globally, offering the control, visibility, and reliability businesses need to work, develop, and accelerate their operations in today's hyperconnected landscape. Our global network continuously learns and adapts, ensuring your digital assets are always protected and performing at their best.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1010619&secure%5Bchosen_at%5D=2026-07-31T08%3A24%3A23Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=10700&secure%5Bresource_id%5D=1010619&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-it-agents%3Fopen_modal_url%3D%252Fproducts%252Frezolve-ai%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fai-it-agents%2526source%253Dcategory&secure%5Btoken%5D=704e527caf6a36c0703c520bf57886ba7039d8ec1a818f7a4d9eb9215c4e11cb&secure%5Burl%5D=https%3A%2F%2Fwww.cloudflare.com%2Fapplication-services%2Fproducts%2F&secure%5Burl_type%5D=paid_promos)

### [ServiceNow AI Agents](https://www.g2.com/es/products/servicenow-ai-agents/reviews)

Los agentes de IA de ServiceNow actúan de manera autónoma para realizar el trabajo en TI, RRHH, servicio al cliente, desarrollo de aplicaciones y en todos los rincones de su negocio. Proactivamente resuelven problemas, impulsan la productividad exponencial y manejan todo, desde tareas rutinarias hasta procesos complejos de múltiples pasos. Construidos sobre una plataforma unificada y abierta que combina IA, datos, flujos de trabajo y seguridad, los agentes de IA de ServiceNow tienen acceso en tiempo real a datos empresariales de más de 450 sistemas. Basados en el contexto, reglas y conocimiento de su negocio, no solo recomiendan los próximos pasos. Ejecutan el trabajo en cualquier sistema de su empresa, gobernados por sus políticas en cada paso. Elija entre agentes listos para usar o cree agentes personalizados con AI Agent Studio utilizando lenguaje natural. Establezca límites, automatice flujos de trabajo y despliegue IA con gobernanza y seguridad integradas desde el primer día. El AI Agent Orchestrator coordina equipos de agentes especializados para manejar flujos de trabajo complejos y de múltiples pasos que las soluciones de un solo agente no pueden gestionar. Durante más de 20 años, ServiceNow ha impulsado el trabajo de las principales empresas del mundo. El 85% de las empresas Fortune 500 confían en ServiceNow, impulsando 80 mil millones de flujos de trabajo anualmente y más de 100,000 casos de uso de IA. Ponga la IA a trabajar para su gente con ServiceNow.

**Average Rating:** 4.3/5.0

**Total Reviews:** 440

#### Who Is the Company Behind ServiceNow AI Agents?

- **Vendedor:** [ServiceNow](https://www.g2.com/es/sellers/servicenow)
- **Sitio web de la empresa:** www.servicenow.com
- **Año de fundación:** 2004
- **Ubicación de la sede:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Ingeniero de software
- **Top Industries:** Tecnología de la información y servicios, Software de Computadora
- **Company Size:** 34% Large, 17% Medium

#### What Do G2 Reviewers Say About ServiceNow AI Agents?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios aprecian la **eficiencia** de los Agentes de IA de ServiceNow, beneficiándose de una configuración fácil y una potente automatización de flujos de trabajo.
- Los usuarios aprecian la **facilidad de uso** de los Agentes de IA de ServiceNow, lo que permite una automatización de tareas eficiente y una integración fluida de los flujos de trabajo.
- Los usuarios valoran la **automatización de tareas repetitivas** con los Agentes de IA de ServiceNow, mejorando la eficiencia y reduciendo los errores manuales.
- Los usuarios aprecian las **fáciles integraciones** de los Agentes de IA de ServiceNow, mejorando los flujos de trabajo y aumentando la eficiencia para los equipos de soporte.
- Los usuarios encuentran los agentes de IA de ServiceNow **altamente efectivos para automatizar flujos de trabajo** , mejorando la velocidad y precisión en la resolución de problemas y la comunicación.

##### Cons

- Los usuarios encuentran que la **inexactitud** de los agentes de IA de ServiceNow lleva a la confusión y reduce la confianza en su efectividad.
- Los usuarios expresan frustración con la **pobre comprensión** de los agentes de IA de ServiceNow, lo que lleva a respuestas genéricas y confusión.
- Los usuarios encuentran la **configuración compleja** de los agentes de IA de ServiceNow que consume mucho tiempo y es desafiante para una aplicación efectiva en el mundo real.
- Los usuarios encuentran frustrante la **limitada capacidad de respuesta** de los agentes de IA de ServiceNow, ya que tienen dificultades con preguntas matizadas y personalización.
- Los usuarios encuentran el **proceso de configuración y personalización complejo** , requiriendo un aprendizaje significativo y conocimientos previos para navegar eficazmente.

#### What Are Recent G2 Reviews of ServiceNow AI Agents?

**["Agentes de IA nativos que finalmente funcionan con datos de plataformas reguladas"](https://www.g2.com/es/survey_responses/servicenow-ai-agents-review-12776657)**

**Rating:** 5.0/5.0 stars

_— rajesh s._

[Read full review](https://www.g2.com/es/survey_responses/servicenow-ai-agents-review-12776657)

**["Los agentes de IA de ServiceNow se sienten como un miembro perfecto del equipo."](https://www.g2.com/es/survey_responses/servicenow-ai-agents-review-13179278)**

**Rating:** 4.0/5.0 stars

_— Bart K._

[Read full review](https://www.g2.com/es/survey_responses/servicenow-ai-agents-review-13179278)

### [Atera](https://www.g2.com/products/atera/reviews)

The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,219

#### Who Is the Company Behind Atera?

- **Seller:** [Atera](https://www.g2.com/sellers/atera)
- **Company Website:** www.atera.com
- **Year Founded:** 2011
- **HQ Location:** Tel Aviv
- **Twitter:** @AteraCloud  
1,675 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d38cf3be9c748c5d823f0616da1e9a35094eec1b19735765c7c4c229a7d79702&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F98739%2F&secure%5Burl_type%5D=linkedin_company_website)  
415 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 55% Small, 30% Medium

#### What Do G2 Reviewers Say About Atera?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place.
- Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access.
- Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically.
- Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management.
- Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow.

##### Cons

- Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience.
- Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options.
- Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows.
- Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera.
- Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes.

#### What Are Recent G2 Reviews of Atera?

**["Atera boosts productivity with automations, WhatsApp, and reports"](https://www.g2.com/survey_responses/atera-review-13106823)**

**Rating:** 5.0/5.0 stars

_— Fabian M._

[Read full review](https://www.g2.com/survey_responses/atera-review-13106823)

**["A practical way to coordinate technicians, users, and infrastructure work"](https://www.g2.com/survey_responses/atera-review-13121276)**

**Rating:** 4.5/5.0 stars

_— Alamgir H._

[Read full review](https://www.g2.com/survey_responses/atera-review-13121276)

#### What Are G2 Users Discussing About Atera?

- [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment
- [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment
- [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments
- [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment
- [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment

### [Harmony](https://www.g2.com/products/harmony-2026-03-02/reviews)

Harmony is an AI-first enterprise service management platform designed to operate autonomously. At its core, Harmony is an intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents, with continuous knowledge generation, and a flexible AI workflow builder. Harmony integrates seamlessly with your existing ITSM tools, enabling you to start where you are and transition to Harmony’s full system of record when you’re ready. By eliminating waiting, guesswork, and operational chaos, Harmony empowers IT teams to move beyond reactive support and achieve truly autonomous operations.

**Average Rating:** 4.8/5.0

**Total Reviews:** 67

#### Who Is the Company Behind Harmony?

- **Seller:** [Harmony](https://www.g2.com/sellers/harmony-ff273a8e-9d4e-4270-bccd-ce0efef47f7f)
- **Company Website:** harmony.io
- **Year Founded:** 2025
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f7de02c55b7c4abb291e3806f9f8126d67b431b26bf7b050cb0274567fcd375d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fharmonyio%2F&secure%5Burl_type%5D=linkedin_company_website)  
58 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 57% Medium, 28% Small

#### What Are Recent G2 Reviews of Harmony?

**["Best IT Automation I've Ever Used - Completely Transformed Our Operations"](https://www.g2.com/survey_responses/harmony-review-12612560)**

**Rating:** 5.0/5.0 stars

_— Or T._

[Read full review](https://www.g2.com/survey_responses/harmony-review-12612560)

**["Harmony Frees Us from Manual Tasks and Improves the IT User Experience"](https://www.g2.com/survey_responses/harmony-review-12525449)**

**Rating:** 5.0/5.0 stars

_— Danny F._

[Read full review](https://www.g2.com/survey_responses/harmony-review-12525449)

### [Guru](https://www.g2.com/products/guru/reviews)

Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically.

**Average Rating:** 4.7/5.0

**Total Reviews:** 2,260

#### Who Is the Company Behind Guru?

- **Seller:** [Guru](https://www.g2.com/sellers/guru)
- **Company Website:** www.getguru.com
- **Year Founded:** 2013
- **HQ Location:** Philadelphia, PA
- **Twitter:** @Guru\_HQ  
4,242 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19ff193313849e591b470d6c852ca2cf23c86f159e6390dcb3ef3d9dcf8302d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5129180%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,537 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 59% Medium, 29% Large

#### What Do G2 Reviewers Say About Guru?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** in Guru impressive, thanks to its intuitive interface and straightforward navigation.
- Users appreciate the **speed and reliability** of Guru, enhancing workflow efficiency with easily accessible, verified information.
- Users love Guru for its **comprehensive information management** , making it easy to capture, organize, and retrieve knowledge effectively.
- Users value the **easy access** to information with Guru, enhancing daily productivity and training efficiency.
- Users value the **accuracy of information** provided by Guru, enabling quick, reliable answers within their workflow.

##### Cons

- Users find the **search functionality can be slow** , particularly when managing extensive content and collections.
- Users find the **search inefficient** , often experiencing slow results and irrelevant matches despite having saved content.
- Users encounter **search functionality issues** with slow results and poor keyword recognition, complicating information retrieval.
- Users find the **inefficient searching** in Guru frustrating as it often provides generic results and requires constant team effort.
- Users find **organizational challenges** in Guru, with slow search and complicated content management for larger collections.

#### What Are Recent G2 Reviews of Guru?

**["A fast and user-friendly knowledge platform with room to grow"](https://www.g2.com/survey_responses/guru-review-11254414)**

**Rating:** 5.0/5.0 stars

_— Iasmin L._

[Read full review](https://www.g2.com/survey_responses/guru-review-11254414)

**["Automated Verification Keeps Our Knowledge Repository Trustworthy"](https://www.g2.com/survey_responses/guru-review-12959405)**

**Rating:** 5.0/5.0 stars

_— Dairon P._

[Read full review](https://www.g2.com/survey_responses/guru-review-12959405)

#### What Are G2 Users Discussing About Guru?

- [What does Guru do?](https://www.g2.com/discussions/what-does-guru-do) - 3 comments
- [How do I use the Guru app?](https://www.g2.com/discussions/how-do-i-use-the-guru-app) - 1 upvote
- [What is Guru platform?](https://www.g2.com/discussions/guru-what-is-guru-platform) - 2 comments
- [What is Guru software?](https://www.g2.com/discussions/what-is-guru-software) - 1 upvote

### [ServiceNow EmployeeWorks](https://www.g2.com/products/servicenow-employeeworks/reviews)

Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com.

**Average Rating:** 4.4/5.0

**Total Reviews:** 113

#### Who Is the Company Behind ServiceNow EmployeeWorks?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** www.servicenow.com
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 63% Large, 13% Small

#### What Do G2 Reviewers Say About ServiceNow EmployeeWorks?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **high efficiency** of Moveworks, significantly improving IT support and saving valuable time.
- Users find Moveworks to be **easy to use** , enhancing efficiency and providing fast, coherent responses effortlessly.
- Users commend Moveworks for its **impressive AI integration** that enhances efficiency and streamlines IT support effectively.
- Users commend the **impressive AI integration** in Moveworks, enhancing efficiency and streamlining IT support significantly.
- Users value the **time-saving capabilities** of Moveworks, significantly reducing incident resolution time and improving efficiency.

##### Cons

- Users face challenges with the **complexity of integration** in Moveworks, impacting efficiency and usability.
- Users find the **learning curve steep** due to complex integration and significant time commitment needed for customization.
- Users find the **time-consuming integration** with Moveworks challenging, requiring significant effort for optimal performance.
- Users express concern about **integration limitations** of Moveworks, particularly for non-ServiceNow platforms affecting overall functionality.
- Users note the **delayed response** times from Moveworks can hinder their overall experience and support effectiveness.

#### What Are Recent G2 Reviews of ServiceNow EmployeeWorks?

**["Efficient AI Search Tool with Room for UI Enhancements"](https://www.g2.com/survey_responses/servicenow-employeeworks-review-12768942)**

**Rating:** 4.5/5.0 stars

_— Sruthi K._

[Read full review](https://www.g2.com/survey_responses/servicenow-employeeworks-review-12768942)

**["Seamless Slack/Teams Integration That Resolves IT Requests Fast"](https://www.g2.com/survey_responses/servicenow-employeeworks-review-12688111)**

**Rating:** 4.5/5.0 stars

_— HIMANSHU M._

[Read full review](https://www.g2.com/survey_responses/servicenow-employeeworks-review-12688111)

#### What Are G2 Users Discussing About ServiceNow EmployeeWorks?

- [What is Moveworks used for?](https://www.g2.com/discussions/what-is-moveworks-used-for)

### [Console](https://www.g2.com/products/console-com-console/reviews)

Console is the AI-powered IT automation platform that helps companies automate 50%+ of internal support requests before they ever reach a human. It connects to tools like your identity provider, ticketing system, HRIS, and finance stack so it can complete repeatable work automatically and escalate edge cases to humans.

**Average Rating:** 4.9/5.0

**Total Reviews:** 20

#### Who Is the Company Behind Console?

- **Seller:** [Console.com](https://www.g2.com/sellers/console-com)
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=11416e105bb44d32d04979a83199c481e9cce505a5916f0e412b2225bfde602b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fconsole-co%2F&secure%5Burl_type%5D=linkedin_company_website)  
46 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 80% Medium, 15% Large

#### What Are Recent G2 Reviews of Console?

**["Generational AI Automation Playbooks for IT and Seamless Integrations"](https://www.g2.com/survey_responses/console-review-13173518)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/console-review-13173518)

**["Console’s Intuitive Dashboard Keeps Office Requests Organized"](https://www.g2.com/survey_responses/console-review-13145167)**

**Rating:** 4.5/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/console-review-13145167)

### [Glean](https://www.g2.com/products/glean-technologies-glean/reviews)

Glean is the Work AI platform that connects and understands your company’s data so every employee can find answers, generate content, and automate work with AI. Built around Search, Assistant, and Agents, Glean delivers trusted, personalized AI grounded in your company’s knowledge. With 275+ out-of-the-box connectors, real-time permissions, and enterprise-grade security and governance, Glean helps teams work faster and turn knowledge into action. Glean: Work AI that Works.

**Average Rating:** 4.7/5.0

**Total Reviews:** 163

#### Who Is the Company Behind Glean?

- **Seller:** [Glean Technologies](https://www.g2.com/sellers/glean-technologies-db5ca3dc-c8a9-4900-9065-0c1ab979908a)
- **Company Website:** www.glean.com
- **Year Founded:** 2019
- **HQ Location:** Mountain View
- **Twitter:** @gleanwork  
742 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=397baac3d63625225e6bff3d1d2192eb49e7b9c46333405d38a42dccd2f28912&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgleanwork%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,647 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Account Executive
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 50% Large, 43% Medium

#### What Do G2 Reviewers Say About Glean?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Glean, finding it intuitive and efficient for accessing information quickly.
- Users love the **speed of information retrieval** with Glean, greatly enhancing their productivity and efficiency.
- Users appreciate the **time-saving capabilities** of Glean, effortlessly retrieving accurate information without extensive searching.
- Users value the **fast search capabilities** of Glean, making relevant information easily accessible across various tools.
- Users find Glean to be **intuitive and easy to use** , enhancing their workflow and efficiency significantly.

##### Cons

- Users note that **improvement is needed** in transparency, source controls, and accuracy for a better experience with Glean.
- Users find the **search functionality lacks precision** , often receiving broad results that complicate finding relevant information.
- Users experience **inadequate filtering** , leading to broad search results and additional steps to find relevant information.
- Users feel the lack of **transparency and control** in Glean affects trustworthiness and efficiency in critical tasks.
- Users find the **limited customization** of Glean restrictive, sometimes leading to irrelevant search results.

#### What Are Recent G2 Reviews of Glean?

**["Easy-to-Use AI Platform with Great Model Choice and Integrations"](https://www.g2.com/survey_responses/glean-review-13108758)**

**Rating:** 4.5/5.0 stars

_— Akhilesh K._

[Read full review](https://www.g2.com/survey_responses/glean-review-13108758)

**["Glean Integrations That Boost Onboarding Support"](https://www.g2.com/survey_responses/glean-review-12890788)**

**Rating:** 4.5/5.0 stars

_— Zainul A._

[Read full review](https://www.g2.com/survey_responses/glean-review-12890788)

### [Resolve](https://www.g2.com/products/resolve-systems-resolve/reviews)

Resolve is creating the future of agentic automation and orchestration for IT teams to drive resilience, agility, and innovation across the business. The Resolve platform gives IT and network operations teams time back to focus on strategic priorities with automation and orchestration capabilities that reduce alert noise by up to 80%, resolve incidents in minutes instead of hours, and scale operations efficiently. Forward-thinking global enterprises trust Resolve to drive operational efficiency and scale autonomous IT and network operations. Learn more at resolve.io.

**Average Rating:** 4.6/5.0

**Total Reviews:** 47

#### Who Is the Company Behind Resolve?

- **Seller:** [Resolve](https://www.g2.com/sellers/resolve-11faf3f1-952b-4247-a44d-6d024a3b94f9)
- **Year Founded:** 2014
- **HQ Location:** Campbell, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=282382c817b0f9fec92410d835320628a9f91b7a23add571b45585bd624c74e9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F163969%2F&secure%5Burl_type%5D=linkedin_company_website)  
129 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 55% Large, 34% Medium

#### What Do G2 Reviewers Say About Resolve?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **unparalleled customer support** of Resolve, highlighting prompt assistance and impactful user experience enhancements.
- Users praise the **exceptional efficiency** of Resolve, significantly boosting productivity and streamlining issue resolution for teams.
- Users highlight the **significant productivity improvements** achieved through seamless integration and quick issue resolution with Resolve.
- Users value the **scalability** and reusable code blocks of Resolve, greatly enhancing project completion speed.
- Users value the **collaborative features** of Resolve, enabling swift project completion and versatile code development.

##### Cons

- Users face **dependency issues** with Resolve, particularly in managing permissions and integrating with other platforms.
- Users face a **learning curve** with Espressive's features, requiring training and attention to maximize value.
- Users struggle with **access limitations** that complicate permissions management across different environments in Resolve.
- Users face challenges with **access restrictions** , making it difficult to manage permissions for different features effectively.
- Users face challenges with **permissions management** , complicating access to specific features within Resolve's secure system.

#### What Are Recent G2 Reviews of Resolve?

**["Scalable, Reusable Code Blocks That Speed Up Development"](https://www.g2.com/survey_responses/resolve-review-12387818)**

**Rating:** 4.5/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/resolve-review-12387818)

**["Expressive, a helpful tool"](https://www.g2.com/survey_responses/resolve-review-11446875)**

**Rating:** 5.0/5.0 stars

_— Gazi S._

[Read full review](https://www.g2.com/survey_responses/resolve-review-11446875)

#### What Are G2 Users Discussing About Resolve?

- [What is Espressive, Inc. used for?](https://www.g2.com/discussions/what-is-espressive-inc-used-for)
- [Is DaVinci Resolve 16 free?](https://www.g2.com/discussions/resolve-is-davinci-resolve-16-free)
- [Do professionals use DaVinci Resolve?](https://www.g2.com/discussions/do-professionals-use-davinci-resolve)
- [What is DaVinci Resolve good for?](https://www.g2.com/discussions/what-is-davinci-resolve-good-for)
- [Is DaVinci Resolve really free?](https://www.g2.com/discussions/is-davinci-resolve-really-free)

### [Rezolve.ai](https://www.g2.com/products/rezolve-ai/reviews)

Rezolve.ai delivers Agentic AI for IT, HR, and FinOps teams. The platform autonomously resolves support requests, executes workflows, and automates service operations across voice, chat, email, Microsoft Teams, and Slack.

**Average Rating:** 4.8/5.0

**Total Reviews:** 38

#### Who Is the Company Behind Rezolve.ai?

- **Seller:** [Rezolve AI](https://www.g2.com/sellers/rezolve-ai)
- **Year Founded:** 2017
- **HQ Location:** Dublin, US
- **Twitter:** @rezolve\_ai  
468 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eef634b2df86a0adcb409ca83a06ba2b24a669669e20a25798ec62947671dcfe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frezolveai&secure%5Burl_type%5D=linkedin_company_website)  
133 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 71% Medium, 18% Large

#### What Do G2 Reviewers Say About Rezolve.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **responsive customer support** at Rezolve.ai, ensuring assistance throughout setup and integration.
- Users commend the **ease of use** of Rezolve.ai, appreciating responsive support and a valuable knowledge base.
- Users commend Rezolve.ai for their **incredibly responsive customer support** , enhancing their overall experience and satisfaction.
- Users appreciate the **setup ease** of Rezolve.ai, highlighting smooth transitions and thorough support throughout the process.
- Users value the **effective communication** from Rezolve.ai, ensuring support and engagement throughout the entire process.

##### Cons

- Users note the **missing features** in Rezolve.ai, highlighting areas needing improvement as the product develops.
- Users note the **limited features** of Rezolve.ai as it develops, impacting overall experience and functionality.
- Users occasionally experience **slow response and glitches** with Rezolve.ai, though these issues are infrequent and minor.
- Users experience some **technical issues** with Rezolve.ai, such as glitches and delays in resolving minor adjustments.
- Users experience **minor app glitches** that are not significant but can impact the overall experience slightly.

#### What Are Recent G2 Reviews of Rezolve.ai?

**["Seamless Adoption and Impressive User Engagement with Rezolve Chatbot"](https://www.g2.com/survey_responses/rezolve-ai-review-11943787)**

**Rating:** 4.0/5.0 stars

_— Nicholas M._

[Read full review](https://www.g2.com/survey_responses/rezolve-ai-review-11943787)

**["Rezolve AI is a FANTASTIC Product!"](https://www.g2.com/survey_responses/rezolve-ai-review-10750899)**

**Rating:** 5.0/5.0 stars

_— Josh M._

[Read full review](https://www.g2.com/survey_responses/rezolve-ai-review-10750899)

#### What Are G2 Users Discussing About Rezolve.ai?

- [What is Rezolve.ai used for?](https://www.g2.com/discussions/what-is-rezolve-ai-used-for)

### [MeBeBot Intelligent Assistant](https://www.g2.com/products/mebebot-intelligent-assistant/reviews)

MeBeBot is an AI-driven platform that streamlines the entire employee journey by providing instant, accurate, and consistent answers to HR, IT, and Operations questions. Integrated directly into existing workflows like Slack and Microsoft Teams, MeBeBot acts as a centralized, "one-stop bot" for your global workforce, 24/7. Our proprietary AI, developed by HR professionals, leverages your company's own knowledge base to deliver answers with 97% accuracy. This automation frees your support teams from repetitive inquiries, saving 2-3 hours per day and reducing overall employee support costs by 40-60%. Beyond reactive support, MeBeBot’s AI Agent workflows automate manual processes like onboarding checklists, while proactive push notifications keep employees informed. MeBeBot ensures reliability with built-in guardrails and enterprise-grade security, featuring SOC 2 Type 2 certification and GDPR compliance to protect your sensitive data. Designed for companies of all sizes, from SMBs to large enterprises, MeBeBot is easy to deploy and customize. By handling Tier 1 questions and automating routine tasks, MeBeBot allows your teams to focus on strategic initiatives that drive business growth.

**Average Rating:** 4.8/5.0

**Total Reviews:** 26

#### Who Is the Company Behind MeBeBot Intelligent Assistant?

- **Seller:** [MeBeBot](https://www.g2.com/sellers/mebebot)
- **Year Founded:** 2018
- **HQ Location:** Austin, US
- **Twitter:** @HRTalkBot  
34 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=089ec0a3b49c0974d5baaf0cc182ffed95d2932d7e00eedff4752a06050c0b66&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F33190792&secure%5Burl_type%5D=linkedin_company_website)  
17 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 42% Medium, 26% Small

#### What Do G2 Reviewers Say About MeBeBot Intelligent Assistant?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **exceptional customer support** from MeBeBot, enhancing tool adoption and overall experience.
- Users find MeBeBot extremely **easy to use** , enabling effective assistance without needing extensive technical knowledge.
- Users find MeBeBot to be **exceptionally helpful** , seamlessly integrating with existing tools and enhancing workplace efficiency.
- Users commend MeBeBot for its **efficiency** , significantly saving time and streamlining HR processes for large teams.
- Users commend the **easy implementation** of MeBeBot, highlighting smooth setup and excellent support throughout the process.

##### Cons

- Users report **integration issues** with some platforms, highlighting a desire for expanded functionality and compatibility.
- Users find the **learning curve challenging** , suggesting the need for more guides and demos for better onboarding.
- Users find the **reporting issues** frustrating, particularly with the need for better feedback management and usability.
- Users find the **reporting features challenging** and suggest improvements for better usability and effectiveness.
- Users find the **complexity** of the feedback system challenging, especially regarding auto-saving and data export options.

#### What Are Recent G2 Reviews of MeBeBot Intelligent Assistant?

**["Fast, Easy Employee Q&Simple and Helpful Tool for Managing Employee QueriesA That Saves HR Time"](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12698367)**

**Rating:** 5.0/5.0 stars

_— Abhijeet S._

[Read full review](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12698367)

**["Helpful Tool for Quick Internal Support"](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12687960)**

**Rating:** 4.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12687960)

#### What Are G2 Users Discussing About MeBeBot Intelligent Assistant?

- [What is MeBeBot Intelligent Assistant used for?](https://www.g2.com/discussions/what-is-mebebot-intelligent-assistant-used-for)

### [Lyzr.ai](https://www.g2.com/products/lyzr-lyzr-ai/reviews)

Lyzr is an enterprise AI agent platform that helps organizations design, deploy, and operate autonomous and semi-autonomous agents across business functions such as customer service, sales, human resources, finance, and IT. The platform brings together an agent framework, a low-code studio, and a central control plane, so teams can move AI initiatives from pilot to full production with consistency and oversight. Organizations use it to build task-specific agents for secure knowledge assistance, retrieval-augmented search, and multi-step workflow automation, improving how work gets done while keeping data protected. Lyzr is built for enterprises that want to adopt AI without replacing the systems they already run. Its model-agnostic architecture lets teams work with their preferred language models and switch between them as needs change, with no re-architecting required. The same flexibility extends to deployment: agents can run in a private cloud, a single-tenant setup, or fully on-premise, so organizations keep control of their data and operations. Governance, observability, and auditability are part of the platform itself, which is what makes Lyzr suitable for compliance-sensitive teams and production-grade reliability. At the core of the platform is an agent framework paired with Architect and Agent Studio, which together support single-task and multi-agent workflows through code, low-code, or no-code. A central registry gives teams monitoring, access control, versioning, and traceable execution logs across every agent, regardless of who built it or on which framework. Connectors, SDKs, and APIs link agents to existing tools such as CRMs, ERPs, ITSM systems, data lakes, and messaging platforms, so agents operate inside current processes rather than replacing them. The result is a faster path from prototype to production, supported by reusable components and ready-made integrations. Built-in governance keeps regulated teams audit-ready, while simulation, evaluation workflows, and version and rollback controls reduce operational risk before and after agents go live. Because integration effort stays low and models and pipelines remain interchangeable, organizations can orchestrate the systems they already have and evolve over time without being locked into a single vendor. Typical use cases include secure knowledge assistants and retrieval-augmented search for employees and customers, customer support agents that handle classification, drafting, and resolution, and sales agents that support account research, outreach sequencing, and meeting scheduling. Lyzr also powers back-office automation across HR, finance, and IT service management, making it a practical choice for cross-team, multi-step processes that need coordination across several tools and data sources.

**Average Rating:** 4.4/5.0

**Total Reviews:** 44

#### Who Is the Company Behind Lyzr.ai?

- **Seller:** [Lyzr](https://www.g2.com/sellers/lyzr)
- **Company Website:** www.lyzr.ai
- **Year Founded:** 2023
- **HQ Location:** New York, USA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2eec0c92006d853c670a10e2809e90ae7fa7c0cc2a9669cfcf9dc62c9692065f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flyzr-platform&secure%5Burl_type%5D=linkedin_company_website)  
172 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 66% Small, 18% Medium

#### What Do G2 Reviewers Say About Lyzr.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Lyzr.ai, appreciating its clean interface and straightforward setup for AI agents.
- Users find the **setup ease** of Lyzr.ai to be efficient and beginner-friendly, saving time and enhancing productivity.
- Users commend the **deployment ease** of Lyzr.ai, finding the platform user-friendly and efficient for building AI agents.
- Users appreciate the **efficiency** of Lyzr.ai, highlighting its quick setup and streamlined customer support processes.
- Users appreciate Lyzr.ai's **fast development** of production-ready AI agents with intuitive no-code/low-code options.

##### Cons

- Users find the **poor documentation** of Lyzr.ai frustrating, complicating the learning process and limiting effective usage.
- Users find a **lack of integration** with legacy systems challenging, complicating setup and increasing maintenance efforts.
- Users find that Lyzr.ai can present **complexity issues** , particularly with its need for structured data and setup.
- Users desire **limited customization** options in Lyzr.ai, wishing for more flexibility and advanced configurations for better control.
- Users feel the **lack of ready-made templates** limits their efficiency and highlights the need for more features.

#### What Are Recent G2 Reviews of Lyzr.ai?

**["A Practical Platform for Rapid AI Agent Prototyping"](https://www.g2.com/survey_responses/lyzr-ai-review-13180470)**

**Rating:** 5.0/5.0 stars

_— Ansari M._

[Read full review](https://www.g2.com/survey_responses/lyzr-ai-review-13180470)

**["Powerful Automation with Room for Speed Improvement"](https://www.g2.com/survey_responses/lyzr-ai-review-13173644)**

**Rating:** 4.0/5.0 stars

_— Rithik G._

[Read full review](https://www.g2.com/survey_responses/lyzr-ai-review-13173644)

### [Aisera](https://www.g2.com/products/aisera/reviews)

Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains, delivering exponential cost efficiencies, higher organizational productivity, and an enhanced employee experience. Aisera’s Agentic AI platform acts as a cognitive layer of Artificial Intelligence on top of existing enterprise infrastructure, delivering a single pane of glass view into all business knowledge stored in all the disparate SORs, data systems, and applications that most enterprises accumulate over decades of technology investments. With a no-rip-n-replace approach, Aisera readily integrates with these existing SORs and applications and provides businesses the ability to launch fully autonomous agents that meet and exceed the most stringent enterprise data security, privacy, and compliance requirements and policies. The result is a highly efficient enterprise with transformed employee and customer experiences that translate into a continued increase in productivity levels across the enterprise.

**Average Rating:** 4.4/5.0

**Total Reviews:** 133

#### Who Is the Company Behind Aisera?

- **Seller:** [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere)
- **Year Founded:** 2003
- **HQ Location:** San Jose, CA
- **Twitter:** @AutomationAnywh  
55,050 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b65bf215f64217ef3b0ed8a101e77a8d2b3eb6923ef8ecde6e5eaa77ae57d698&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F208639%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,314 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 64% Large, 26% Medium

#### What Do G2 Reviewers Say About Aisera?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Aisera for its **easy implementation and integration** , ensuring a smooth transition and excellent support.
- Users find Aisera's platform incredibly **easy to use** , with seamless integration and supportive implementation from the technical team.
- Users commend Aisera for its **exceptional customer support** , consistently resolving issues and enhancing user experience.
- Users appreciate the **effortless automation** provided by Aisera, enhancing productivity and customer service efficiency.
- Users value the **automation capabilities** of Aisera, significantly reducing agent workload and improving response efficiency.

##### Cons

- Users face a **steep learning curve** with Aisera, requiring extra support for successful integration and deployment.
- Users find the **initial setup and training time-consuming** , leading to a slower start for peak performance.
- Users find Aisera to have **complexity in setup and maintenance** , requiring ongoing adjustments for optimal performance.
- Users find the **slow AI training and limited complex response handling** to be challenging and time-consuming.
- Users experience a **steep learning curve** with Aisera, requiring extra time and support during initial setup.

#### What Are Recent G2 Reviews of Aisera?

**["User-Friendly and Easy to Adopt, with Great AI Features"](https://www.g2.com/survey_responses/aisera-review-12658974)**

**Rating:** 4.5/5.0 stars

_— PRASHANT G._

[Read full review](https://www.g2.com/survey_responses/aisera-review-12658974)

**["AI Assistant That Works Wonder"](https://www.g2.com/survey_responses/aisera-review-11589504)**

**Rating:** 4.0/5.0 stars

_— Shruti S._

[Read full review](https://www.g2.com/survey_responses/aisera-review-11589504)

#### What Are G2 Users Discussing About Aisera?

- [What do you recommend for companies considering Aisera for AI-powered customer support?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-aisera-for-ai-powered-customer-support) - 1 comment
- [What is Aisera used for?](https://www.g2.com/discussions/what-is-aisera-used-for) - 1 comment
- [What are the components of a successful service desk?](https://www.g2.com/discussions/aisera-what-are-the-components-of-a-successful-service-desk)
- [What are the benefits of service desk?](https://www.g2.com/discussions/what-are-the-benefits-of-service-desk)
- [What does service desk software do?](https://www.g2.com/discussions/aisera-what-does-service-desk-software-do)

### [illumichat](https://www.g2.com/products/illumichat/reviews)

IllumiDesk AI is a comprehensive software solution designed to enhance organizational knowledge management through advanced artificial intelligence capabilities. By seamlessly integrating with existing knowledge bases, IllumiDesk AI provides teams with a unified platform for chatbots, AI-driven searches, and generative AI tools. This integration allows users to leverage their proprietary data effectively, enabling a more streamlined approach to information retrieval and collaboration. Targeted primarily at businesses and organizations that rely heavily on data and knowledge sharing, IllumiDesk AI caters to teams seeking to improve their operational efficiency. Whether in customer support, project management, or internal communications, the platform serves a variety of use cases. For instance, teams can deploy custom chatbots tailored to specific needs, allowing for personalized interactions that enhance user experience. Additionally, the AI search feature empowers users to locate information quickly across diverse document storage systems, eliminating the frustration of endless scrolling through chat histories or documents. Key features of IllumiDesk AI include robust API integrations that facilitate the quick connection of various data sources without the need for extensive migrations. This flexibility ensures that teams can harness their existing data while benefiting from AI capabilities. The analytics component offers insights into how AI is being utilized within the organization, allowing for informed decision-making and optimization of AI resources. Privacy and security are paramount, with all proprietary knowledge safeguarded, ensuring that sensitive information remains confidential and protected from external threats. IllumiDesk AI stands out by providing a single platform that consolidates multiple AI tools, enabling users to generate text, images, avatars, and more without the need for disparate applications. This consolidation not only reduces costs but also simplifies the user experience, as teams can access a wide range of functionalities from one integrated assistant. Furthermore, the platform's flexibility allows organizations to toggle between various large language models (LLMs), ensuring they stay at the forefront of AI advancements. In essence, IllumiDesk AI is designed to empower teams by providing a centralized, secure, and efficient environment for knowledge management and AI utilization. By combining powerful features with user-friendly functionality, it offers organizations a way to maximize their data's potential while fostering collaboration and innovation.

**Average Rating:** 4.5/5.0

**Total Reviews:** 13

#### Who Is the Company Behind illumichat?

- **Seller:** [Illumichat](https://www.g2.com/sellers/illumichat)
- **Year Founded:** 2015
- **HQ Location:** Atlanta, GA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e006ae91ffa02e9495e8ef281a041cabdc3b0895891fd7f0d01b3887ff756a0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fillumidesknow&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 22% Medium

#### What Do G2 Reviewers Say About illumichat?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of illumichat, enabling quick course creation and seamless integration with existing systems.
- Users love the **effortless course creation** with Illumichat, appreciating its intuitive interface and time-saving features.
- Users love the **time-saving capabilities** of IllumiDesk, enabling faster content creation and a more efficient teaching experience.
- Users love how easy it is to create courses quickly with **IllumiDesk's user-friendly AI features** , enhancing their teaching experience.
- Users highlight the **fantastic customer support** from Illumichat, which aids in understanding features and roadmap effectively.

##### Cons

- Users find the **limited editing capabilities** frustrating, requiring additional effort to finalize lesson plans and assignments.
- Users find the **limited features** of illumichat frustrating, particularly the lack of basic functions like copy & paste.
- Users often find the **slow performance** of illumichat frustrating, especially when running simple tasks takes too long.
- Users find the **complexity of illumichat** challenging, making it difficult to fully understand the product.
- Users find the **complexity difficult to understand** , resulting in a challenging learning experience with Illumichat.

#### What Are Recent G2 Reviews of illumichat?

**["Outstanding AI Assistant Builder with Intuitive Interface"](https://www.g2.com/survey_responses/illumichat-review-11952215)**

**Rating:** 4.5/5.0 stars

_— Konjengbam M._

[Read full review](https://www.g2.com/survey_responses/illumichat-review-11952215)

**["Effortless Integration and User Friendly Experience"](https://www.g2.com/survey_responses/illumichat-review-11982301)**

**Rating:** 5.0/5.0 stars

_— Isaac B._

[Read full review](https://www.g2.com/survey_responses/illumichat-review-11982301)

### [Leena AI Autonomous Agent](https://www.g2.com/products/leena-ai-autonomous-agent/reviews)

Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to access knowledge and execute transactions across ERP, CRM, HRIS, ITSM, and other business systems through a single conversational interface. Customers routinely achieve a 70 % reduction in IT, HR, and finance ticket volumes while boosting employee productivity through intuitive self‐service. Leena AI is on a mission to build the world’s most iconic agentic AI company, trusted by global leaders to transform how work gets done.

**Average Rating:** 4.6/5.0

**Total Reviews:** 147

#### Who Is the Company Behind Leena AI Autonomous Agent?

- **Seller:** [Leena AI](https://www.g2.com/sellers/leena-ai)
- **Year Founded:** 2018
- **HQ Location:** 132 West, 31st Street, Suite #1006, New York 10001
- **Twitter:** @LeenaAI\_  
364 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b67c82063010f20c631f75969e04d5cbe9b13ae9bbc69b345d7b7a04f95060f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13370785%2F&secure%5Burl_type%5D=linkedin_company_website)  
292 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Inside sales specialist
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 70% Large, 24% Medium

#### What Do G2 Reviewers Say About Leena AI Autonomous Agent?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of Leena AI, making query resolution quick and transparent for everyone.
- Users appreciate the **efficiency** of Leena AI, enabling quick resolution of inquiries and enhancing overall employee satisfaction.
- Users appreciate the **helpfulness** of Leena AI Autonomous Agent, enhancing team efficiency and resolution of queries.
- Users appreciate the **excellent customer support** from the Leena AI team, always ready to assist during the bot launch.
- Users value the **quick and accurate HR support** provided by Leena AI, enhancing efficiency and engagement.

##### Cons

- Users experience **system glitches** occasionally, which hinder the overall functionality and reliability of the product.
- Users report **software bugs and AI limitations** that hinder the effectiveness of the Leena AI Autonomous Agent.
- Users experience **software bugs and AI limitations** that disrupt functionality and lead to frustrations with updates and server issues.
- Users find a **lack of features** in Leena AI, wishing for more integration and human-like interactions.
- Users note **limited features** in Leena AI, lacking some advanced functions and a personal touch in interactions.

#### What Are Recent G2 Reviews of Leena AI Autonomous Agent?

**["Efficient and Intuitive: A Great Tool for Internal HR Automation"](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11455164)**

**Rating:** 5.0/5.0 stars

_— Mayank A._

[Read full review](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11455164)

**["Leena AI - Autonomous Agent"](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11420461)**

**Rating:** 5.0/5.0 stars

_— Yashika T._

[Read full review](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11420461)

#### What Are G2 Users Discussing About Leena AI Autonomous Agent?

- [What needs improvement with Leena AI to better meet your HR automation needs?](https://www.g2.com/discussions/what-needs-improvement-with-leena-ai-to-better-meet-your-hr-automation-needs)
- [How do you use Leena Ai?](https://www.g2.com/discussions/how-do-you-use-leena-ai)
- [What is the use of Leena Ai?](https://www.g2.com/discussions/what-is-the-use-of-leena-ai)
- [What does Leena AI do?](https://www.g2.com/discussions/what-does-leena-ai-do) - 1 upvote
- [What is Leena Al?](https://www.g2.com/discussions/what-is-leena-al)

### [LivePerson](https://www.g2.com/products/liveperson/reviews)

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business.

**Average Rating:** 4.3/5.0

**Total Reviews:** 185

#### Who Is the Company Behind LivePerson?

- **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson)
- **Company Website:** www.liveperson.com
- **Year Founded:** 1995
- **HQ Location:** New York, NY
- **Twitter:** @LivePerson  
10,758 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=719dbd6b86949a9c60efda4c788bb4dfd01bd48c7b9aeda3e7cdf4c8f950b44f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F164748%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,190 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Internet, Retail
- **Company Size:** 43% Medium, 33% Large

#### What Do G2 Reviewers Say About LivePerson?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **solid AI support** of LivePerson, enhancing customer engagement and offering flexible communication options.
- Users appreciate the **ease of use** of LivePerson, facilitating seamless personalized interactions and efficient ticket management.
- Users appreciate the **helpful AI support** of LivePerson, enhancing customer engagement and simplifying communication channels.
- Users appreciate the **fast response time** of LivePerson's AI integration, enhancing customer support efficiency significantly.
- Users appreciate the **operational efficiency** of LivePerson, enhancing engagement, support, and overall customer experiences.

##### Cons

- Users find the **complex learning curve** of LivePerson challenging, though documentation and support can assist.
- Users face **complexity issues** with LivePerson's setup and interface, impacting onboarding and overall user experience.
- Users find the **steep learning curve** of LivePerson challenging, especially during onboarding and with frequent updates.
- Users find LivePerson to be **expensive** due to increased pricing and high resource requirements for implementation.
- Users are disappointed by the **missing features** in LivePerson, which hinder functionality and reliability in their operations.

#### What Are Recent G2 Reviews of LivePerson?

**["LivePerson: 24/7 AI Automation for Fast, Secure Omnichannel Customer Engagement"](https://www.g2.com/survey_responses/liveperson-review-12275314)**

**Rating:** 4.5/5.0 stars

_— Felice C._

[Read full review](https://www.g2.com/survey_responses/liveperson-review-12275314)

**["Industry-Leading AI and True Omnichannel Messaging in One Powerful Platform"](https://www.g2.com/survey_responses/liveperson-review-12211374)**

**Rating:** 4.0/5.0 stars

_— Nataporn C._

[Read full review](https://www.g2.com/survey_responses/liveperson-review-12211374)

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Similar Categories

- [AI Agent Integration Tools Platforms](/categories/ai-agent-integration-tools-platforms)
- [AI Agents For Business Operations](/categories/ai-agents-for-business-operations)
- [AI Agents for HR](/categories/ai-agents-for-hr)

- [AI Customer Support Agents](/categories/ai-customer-support-agents)
- [AI Marketing Agents](/categories/ai-marketing-agents)
- [AI SDRs](/categories/ai-sdrs)

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[Browse AI IT Agents Themes](/categories/ai-it-agents/themes)

 ![Bijou Barry](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bijou Barry")
BB

Researched and written by [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)

Updated April 9, 2026

AI IT agents are autonomous AI agents that manage and optimize IT operations and support processes, deeply integrated with IT service management (ITSM) systems, knowledge bases, and workflows to autonomously resolve tickets, detect incidents, classify issues, and escalate complex problems to human IT staff while delivering specialized, high-quality IT support interactions.

### Core Capabilities of AI IT Agents

To qualify for inclusion in the AI IT Agents category, a product must:

- Integrate deeply with business systems such as ITSM platforms or knowledge bases to ensure data-driven, role-specific interactions
- Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses
- Allow users to design the agent's trusted role, tone, and capabilities to suit specific IT workflows
- Offer data and reporting tools for agent interactions and performance such as dashboards or insights reports
- Enable seamless human-in-the-loop functionality for escalating complex conversations or unresolved incidents
- Support advanced automation for proactive task execution such as ticket resolution or issue detection
- Maintain security, compliance, and data privacy protocols for all interactions
- Support incident management processes autonomously while ensuring high-quality resolution of tickets and issues

### Common Use Cases for AI IT Agents

IT operations teams use AI IT agents to scale support capabilities and reduce downtime through autonomous, intelligent ticket and incident management. Common use cases include:

- Autonomously resolving common IT tickets such as password resets, access requests, and software provisioning
- Proactively detecting and classifying incidents before they escalate to critical failures
- Automating repetitive IT workflows including ticket categorization, routing, and status updates

### How AI IT Agents Differ from Other Tools

AI IT agents offer specialized, ITSM-embedded functionality that sets them apart from broader [bot platforms](https://www.g2.com/categories/bot-platforms) and standard [chatbot software](https://www.g2.com/categories/chatbots), which may offer basic conversational abilities without deep IT system integration or autonomous task execution. They also differ from general [AI agents for business operations](https://www.g2.com/categories/ai-agents-for-business-operations) by being tailored specifically for IT use cases with deep integrations into [ITSM platforms](https://www.g2.com/categories/it-service-management-itsm-tools) and [workflow management tools](https://www.g2.com/categories/workflow-management).

### Insights from G2 on AI IT Agents

Based on category trends on G2, autonomous ticket resolution and proactive issue detection stand out as the most impactful capabilities. These platforms deliver reductions in mean time to resolution and improved support team efficiency as primary outcomes of adoption.

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