AH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

11/17/2023

"New Ticketing System"

2.5/5

What do you like best about Rezolve.ai?

It's pretty cost effective and the implementation process was fairly smooth. Review collected by and hosted on G2.com.

What do you dislike about Rezolve.ai?

It's a work in progress, so not all the features are availble yet. Review collected by and hosted on G2.com.

NR

Nate R.

IT Support Specialist

Mid-Market (51-1000 emp.)

4/10/2023

"Great onboarding experience!"

5/5

What do you like best about Rezolve.ai?

Rezolve.ai allows our staff to get help 24x7 365 days a year from any device. This can free up support staff for more in depth support. Review collected by and hosted on G2.com.

What do you dislike about Rezolve.ai?

Only wish is a way for when staff asks the question and it's answered it's visible to all staff. Review collected by and hosted on G2.com.

DB

Derek B.

Director of IT

Small-Business (50 or fewer emp.)

9/26/2022

"Great Product, Onboarding and Continued Customer Support"

5/5

What do you like best about Rezolve.ai?

The best part of working with Rezolve.ai is the customer service and attention to detail. The support team is very responsive to customization requests. The onboarding was the most thorough onboarding that I have been a part of. Very detailed and the team walked us through every step. The ticketing software itself is very customizable and there are over 500 bot answers out-of-the-box. Review collected by and hosted on G2.com.

What do you dislike about Rezolve.ai?

I have been using the software for almost a year at the time of this review and there isn't anything that I dislike about the product. The service team has customized our instance to the point where there is nothing left to complain about. Review collected by and hosted on G2.com.

What problems is Rezolve.ai solving and how is that benefiting you?

Rezolve.ai has provided us with a robust Helpdesk ticketing system and bot auto-attendant. This has allowed us to funnel all helpdesk requests into one place and reduce the need for additional support staff. Current staff are easily covered when not in the office because requests aren't filtered into one individual's email or voicemail. Review collected by and hosted on G2.com.

NZ

Nilson Z.

CIO

Enterprise (> 1000 emp.)

8/8/2022

"Best Knowledge base and Help Desk service for Microsoft Teams"

5/5

What do you like best about Rezolve.ai?

The Rezolve.AI team is truly focused on the success of the service integration with Microsoft and is very helpful with all steps required to get all things working. Review collected by and hosted on G2.com.

What do you dislike about Rezolve.ai?

They have support for english and spanish languages and don't offer yet other languages but always are open to helping us to add new languages if they are required. Review collected by and hosted on G2.com.

What problems is Rezolve.ai solving and how is that benefiting you?

Some of the big players in help desk or knowledge base software take months or huge budgets to start working, with Rezolve we integrate with Office365 in weeks and we truly focus on supporting our users instead of trying to figure out how the software works, all the problems with the users creating tickets or looking for documentation are being solved through Microsoft Teams with the RezolveAI bot. Review collected by and hosted on G2.com.

AH

Andre H.

Corporate Director of IT

Mid-Market (51-1000 emp.)

4/10/2023

"Rezolve is Amazing"

5/5

What do you like best about Rezolve.ai?

The Microsft Teams integration with the chatbot is very convenient and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Rezolve.ai?

I have not come across anything that i did not like about Rezolve. Review collected by and hosted on G2.com.

MB

Mike B.

Director of Infrastructure

Mid-Market (51-1000 emp.)

8/17/2022

"A Power Support System Tool loaded with many features"

5/5

What do you like best about Rezolve.ai?

The Rezolve.ai support system combines many great features, such as a Self-help Chat Bot, Support Ticketing System, and Workflows, into one solution making it a powerful support tool. The Rezolve Support Team is great to work with and very responsive. The implementation process was exceptional. You are assigned a Customer Success Manager who diligently manages the project from start to finish. Our implementation was a fairly complex, global solution covering several countries, separate offices and organizations, and multiple O365 tenants. We were able to give each location access to their own Ticketing, and their own Bot solutions while enabling global admins to have access to all locations for oversight and KPI reporting. Our implementation also allows for two separate support areas at each location: IT and HR. Each area has its own ticketing queue and agents.

While Rezolve.ai is already a robust application as it is, they seem committed to product development continually adding new features and functionality. Review collected by and hosted on G2.com.

What do you dislike about Rezolve.ai?

Coming from another "market leader" ticketing system there were certain features that I had grown accustomed to using which are currently missing in Rezolve. But, as mentioned, their Development Team is continually adding new features and seems to be very receptive to suggestions, actually having already implemented some of my requests. Review collected by and hosted on G2.com.

LF

Lyle F.

Manager, IT Support and Operations

Enterprise (> 1000 emp.)

10/24/2022

"Game Changer"

5/5

What do you like best about Rezolve.ai?

Ability to provide resolutions to our users without waiting for a reply from our technicians. Review collected by and hosted on G2.com.

What do you dislike about Rezolve.ai?

Some small quirks in live chat, such as multiple online techs selecting a user waiting in the queue at the same time creates some confusion. Review collected by and hosted on G2.com.

SM

Spencer M.

IT Specialist / Robotics Specialist

Mid-Market (51-1000 emp.)

10/20/2021

"High potential for automating many Helpdesk tasks"

5/5

What do you like best about Rezolve.ai?

Their roll-out team has been great at getting us set up and ready to go. Our users are already comfortable with Microsoft Teams, so it was a no brainer to bring the help desk directly into Teams chat Review collected by and hosted on G2.com.

What do you dislike about Rezolve.ai?

The biggest struggle right now is that the product is so new. that many features that we used on previous help desk software are not available yet, or are only configurable by their team. We understand that these features are being worked on right now, or are on the roadmap for implementation in the next couple of months, so we are making due with a few workarounds until then. Review collected by and hosted on G2.com.

Recommendations to others considering Rezolve.ai:

If you are looking for a new help desk system, don't hesitate to give Rezolve.ai a chance. Some work has to be done by the developers to get it in feature parity with other systems, but they are great at taking feedback and looking into implementing requests. Review collected by and hosted on G2.com.

What problems is Rezolve.ai solving and how is that benefiting you?

Most of our help desk incidents that come in can be resolved by the user with FAQ's, which we already had in our old help desk system, but the users would never look there first, they would just submit a ticket. Rezolve almost forces the users to go through the FAQ's due to the nature of conversational machine learning, where our users ask the bot a question, and the bot will respond with any FAQ's that look like they might relate. This has a tremendous time saving potential for my team of 2 and a user base of around 200, saving our users from long waits for Help desk response times, and saving time for the Help Desk from dealing with issues that are quick fixes for the users. Review collected by and hosted on G2.com.

EB

Verified User in Banking

Mid-Market (51-1000 emp.)

4/8/2022

"We've had a great journey with Resolve.ai"

5/5

What do you like best about Rezolve.ai?

I like that they are responsive to our suggestions and ideas for enhancements. The product continues to grow and the support has grown with it. Review collected by and hosted on G2.com.

What do you dislike about Rezolve.ai?

I'd like to see more automation in the knowledge bot functionality. I'd also like the analytics to be improved in measuring the success rates of questions answered vs interactions. Review collected by and hosted on G2.com.

GC

Gabe C.

Chief Technology Officer

Enterprise (> 1000 emp.)

10/4/2021

"Rezolve, Improved Service while Saving Time and Money"

5/5

What do you like best about Rezolve.ai?

Shifting users to self-support provides the users with help 24-hours a day at their convenience. For our departments, we need less staffing for support and can work on higher-value activities for the business. Establishing a knowledge base for the AI Bot helped the departments refine the service process. The AI Bot does an excellent matching the questions with the correct answers. We internally branded our bot and it is available on a mobile app, web, and Microsoft Teams. We were able to integrate it with our single-sign-on provider. Lastly, Resolve.ai is highly responsive and customer service oriented. Review collected by and hosted on G2.com.

What do you dislike about Rezolve.ai?

We want to have the ability to remote desktop support for users that could not get help through the bot. Review collected by and hosted on G2.com.

Recommendations to others considering Rezolve.ai:

Think about using it across your departments. Rezolve.ai also can support custom integration and workflow. Review collected by and hosted on G2.com.

What problems is Rezolve.ai solving and how is that benefiting you?

Our departments service our employees. Rezolve.ai helped us collaborate more closely to deliver services as frictionless as possible. We get reports and data that identify our strengths and weaknesses so that we can continuously improve. Our Corporate resources can spend less time answering the same questions over and over, putting time into improving processes or helping our business with higher-value activities. Review collected by and hosted on G2.com.