Rezolve is a great way for our users to open support tickets and for everyone to track the status and resolution of their tickets. It also provides a great self service capability which can and is continually enhanced. The product is integrated with TEAMS which made it extremely easy to roll out to our organization. And super high marks to Rezolve's product implemention support. I have never in my 35 years of IT had a better experience implementing a new software product into an organization Review collected by and hosted on G2.com.

At this point I can not really point to anything I dislike. During our implementation a new look and feel for the product was rolled out and even that change went through without any disruption to production. Well done team! Review collected by and hosted on G2.com.

Ease of interaction and ability to customize. They are very responsive to our needs and questons. Review collected by and hosted on G2.com.

Staff need training to interact with the bot and provide the right information to our departments so we can respond appropriately. Review collected by and hosted on G2.com.

I haven't met a single person at Rezolve.ai that hasn't gone above and beyond. Rezolve.ai's agility, determination, and close partnership have made the business relationship effortless. Review collected by and hosted on G2.com.

As a relatively new player in the Conversational AI Virtual Assistant market, they are still getting their legs under them. Some parts of the product lack maturity, but they are quickly working to address these gaps. Review collected by and hosted on G2.com.

Rezolve has been one of my best experiences with a vendor. They have been very helpful from the beginning, from researching the best product for us to procurement and implementation. There was no sense of pressure to buy at all. And Rezolve's ability to adapt to any change we had was awe-inspiring. Review collected by and hosted on G2.com.

There aren't any negatives that I can recall. One suggestion (which I already think is being addressed with the adoption of Open.ai technology) is that the bot could use some refinement in natural conversation built in. We have to refine an answer by creating dialogue on our own. Whish is fine, but a little time consuming Review collected by and hosted on G2.com.

Super helpful and such a smooth transition with the implementation. Very thoughtout and thorough! Review collected by and hosted on G2.com.

The bot is a little glitchy but not significant in the overall operation. Review collected by and hosted on G2.com.

The interface is intuitive and customizeable. The Rezolve.ai team have been very helpful with integration. Review collected by and hosted on G2.com.

No spellcheck. Sometimes when I try to close a ticket, it does not go away from my active list. Review collected by and hosted on G2.com.

The knowledge base is so valuable. We have built over 700 Q and A's over the last 18 months and our employees rely on the information when they service our members. Review collected by and hosted on G2.com.

We like the product and do not have any improvements to suggest. Thank you. Review collected by and hosted on G2.com.

Not as convoluted as other help desk tools that I have used, Has the ability to be customized to meet our needs, Custome rep is easy to get hold of and can set up meetings and share screens. Reported issues are resolved at a decent time. Review collected by and hosted on G2.com.

I do not like the fact that we have to toggle Switch to Preview to go to Rezolve's new interface. Review collected by and hosted on G2.com.

Creating a unified "help desk" has helped us manage, track and analyze our help requests. Our staff can easily create request tickets or get the information they need from the system knowledge base. The staff at Rezolve made system rollout smooth and seamless, and they continue to support us with any questions and needs. Review collected by and hosted on G2.com.

Nothing so far. The system is up and running and working well. Review collected by and hosted on G2.com.

support is great, engineering team continues to improve the product, active and innovative. Review collected by and hosted on G2.com.

sometimes frozen or slow response from the system, but it's very rare. Review collected by and hosted on G2.com.