What do you like best?
From implementation to the day-to-day operation, Team RG have been a pleasure to work with. All of their team are passionate about their product, their customers, and their mission to make the world a better place to work!
Implementation went very smoothly, even given our tight timescales. Our platform was handled by Federica who was always very helpful, knowledgeable, and happy to accommodate our requirements.
We've also had two brilliant Client Success Managers in Chloe and Holly. Both have been on hand to help us with developing our platform since launch, again always full of advice on how we can deliver what we're looking to do.
We love the amount of customisation on the site, as we're always changing the layout and adding in new bits. It's great to be able to update this ourselves, makes it much easier when you're working to tight deadlines! Being able to use our branding throughout is also great as our colleagues get a personalised experience in line with our other communication and brand.
What do you dislike?
So far we haven't found anything that we dislike. It would be great to develop the built in blogs, we love that colleagues can comment and get involved, but it would be even better if they could upload pictures or videos for even more interaction.
Recommendations to others considering the product
Highly recommend using RG as a solution to benefits and colleague engagement. Make sure you have plenty of time to implement to make sure you've got a great platform to launch with. Engaging colleagues from launch will help you keep colleagues using the platform.
What business problems are you solving with the product? What benefits have you realized?
RG has provided our colleagues with 100's more benefits and discounts that as a business we simply couldn't manage on our own.
It's also given us much more of a connection with our colleagues working out in our 170+ stores and support sites. Previously we had no way of sending communication that they can access at a time of their choosing.
It's also given us a central place for colleagues to access other People (HR) information, which was previously stored on an outdated intranet.
We've also been able to encourage more feedback through our 'always on' online feedback platform, simply by hosting a link out to the site on our RG platform.