# Best Citizen Engagement Software

## How Many Citizen Engagement Software Products Does G2 Track?

**Total Products under this Category:** 55

### Category Stats (Aug 2026)

- **Average Rating:** 4.21/5 The average rating of products in this category, based on all submitted ratings

_Last updated: August 01, 2026_

## How Does G2 Rank Citizen Engagement Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 500+ Authentic Reviews
- 55+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Citizen Engagement Software
 ![G2 Grid® for Citizen Engagement Software plotting products by satisfaction and market presence](https://www.g2.com/categories/citizen-engagement/grids.png?focus%5B%5D=11485&focus%5B%5D=90275&focus%5B%5D=1224753&focus%5B%5D=108931)

Highlighted products: IQ CRM, MyGov, Konveio Document Engagement Platform, and Salesforce Government Cloud.

Underlying data: [Grid® JSON](https://www.g2.com/categories/citizen-engagement/grids.json?focus%5B%5D=iq-crm&focus%5B%5D=mygov&focus%5B%5D=konveio-document-engagement-platform&focus%5B%5D=salesforce-government-cloud)

### [IQ CRM](https://www.g2.com/products/iq-crm/reviews)

With IQ4 you can build enduring and effective relationships with your constituents through social engagement, powerful eCommunication tools, intuitive constituent services, and enlightening analytics.

**Average Rating:** 3.4/5.0

**Total Reviews:** 14

#### Who Is the Company Behind IQ CRM?

- **Seller:** [Leidos](https://www.g2.com/sellers/leidos)
- **Year Founded:** 1969
- **HQ Location:** Reston, Virginia
- **Twitter:** @LeidosInc  
17,759 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1cb22a5c3f8247498ecc9942fe5829858f932a1ae5107887dff1989904d91645&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fleidos%2F&secure%5Burl_type%5D=linkedin_company_website)  
36,931 employees on LinkedIn®
- **Ownership:** LDOS (NYSE)

#### Who Uses This Product?

- **Company Size:** 36% Small, 36% Medium

#### What Are Recent G2 Reviews of IQ CRM?

**["IQ Makes Our Office Run Smoothly"](https://www.g2.com/survey_responses/iq-crm-review-2408632)**

**Rating:** 4.5/5.0 stars

_— Verified User in Government Administration_

[Read full review](https://www.g2.com/survey_responses/iq-crm-review-2408632)

**["Director of Constituent Services"](https://www.g2.com/survey_responses/iq-crm-review-1640407)**

**Rating:** 4.0/5.0 stars

_— Verified User in Government Administration_

[Read full review](https://www.g2.com/survey_responses/iq-crm-review-1640407)

#### What Are G2 Users Discussing About IQ CRM?

- [What is IQ CRM used for?](https://www.g2.com/discussions/what-is-iq-crm-used-for)

### [MyGov](https://www.g2.com/products/mygov/reviews)

MyGov is a simple, web-based, work from anywhere, work with Community's Development software suite.

**Average Rating:** 4.0/5.0

**Total Reviews:** 16

#### Who Is the Company Behind MyGov?

- **Seller:** [MyGov](https://www.g2.com/sellers/mygov)
- **Year Founded:** 2002
- **HQ Location:** Norman, Oklahoma
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ecea7b27be32e38620553552a7712363c5d9ecd22693eee519544e1f424d96b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmygov.us&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 63% Small, 31% Medium

#### What Are Recent G2 Reviews of MyGov?

**["Useful and easy"](https://www.g2.com/survey_responses/mygov-review-8652770)**

**Rating:** 4.0/5.0 stars

_— Verified User in Writing and Editing_

[Read full review](https://www.g2.com/survey_responses/mygov-review-8652770)

**["MyGov Review"](https://www.g2.com/survey_responses/mygov-review-8653580)**

**Rating:** 4.0/5.0 stars

_— Saksham S._

[Read full review](https://www.g2.com/survey_responses/mygov-review-8653580)

#### What Are G2 Users Discussing About MyGov?

- [What is MyGov used for?](https://www.g2.com/discussions/what-is-mygov-used-for)

### [Konveio Document Engagement Platform](https://www.g2.com/products/konveio-document-engagement-platform/reviews)

Public Sector | Citizen Engagement Software Konveio provides a Document Engagement platform for local governments to present a valuable digital experience for citizen engagement that's simple to setup and share with the public (or stakeholder groups) to capture comments and collaborate with threaded discussions anywhere on PDF documents. In minutes, PDF documents can be enriched by embedding interactive content anywhere on a page or on the side to be displayed across a range of different pages or chapters, including Youtube videos, ArcGIS maps, images, text overlays, and much more. (Accepts virtually all iFrame embed codes.) Visitors use Konveio to better navigate and inform themselves through the help of an interactive glossaries (to define jargon and acronyms), interactive table of contents menu, step by step guided tours, translation support, screen reader support, and more. Beyond commenting on PDF materials, forms, surveys, discussion forums, and more can be placed anywhere on your document (including the sidebar to span any/all of the pages of your document). All of the feedback and comments received can be analyzed within the platform using search, tagging, and filters. Everything may be exported as a report including CSV or annotated PDF formats. Konveio's clients receive their own branded space with a unique URL to share. For an even more seamless experience, documents may be embedded to other platforms and websites as an iFrame embed code. As a purpose built engagement platform, there are a wide range of settings to suit any engagement phase or goal.

**Average Rating:** 4.9/5.0

**Total Reviews:** 12

#### Who Is the Company Behind Konveio Document Engagement Platform?

- **Seller:** [Konveio](https://www.g2.com/sellers/konveio)
- **Year Founded:** 1998
- **HQ Location:** Englewood, Colorado
- **Twitter:** @konveio  
85 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e1fb0da0bbcde56eb6d383b4bcba19a42bd967b4bc186bced680ac1f227aa898&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkonveio%2F&secure%5Burl_type%5D=linkedin_company_website)  
5 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Architecture & Planning
- **Company Size:** 75% Small, 17% Large

#### What Are Recent G2 Reviews of Konveio Document Engagement Platform?

**["Konveio Public Engagement Platform"](https://www.g2.com/survey_responses/konveio-document-engagement-platform-review-8841483)**

**Rating:** 5.0/5.0 stars

_— Critter T._

[Read full review](https://www.g2.com/survey_responses/konveio-document-engagement-platform-review-8841483)

**["Fantastic platform for feedback! Easy to administer, easy for collaborators"](https://www.g2.com/survey_responses/konveio-document-engagement-platform-review-8701791)**

**Rating:** 5.0/5.0 stars

_— Vanessa G._

[Read full review](https://www.g2.com/survey_responses/konveio-document-engagement-platform-review-8701791)

### [Salesforce Government Cloud](https://www.g2.com/products/salesforce-government-cloud/reviews)

Redefine how mission and technology intersect.

**Average Rating:** 4.3/5.0

**Total Reviews:** 18

#### Who Is the Company Behind Salesforce Government Cloud?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employees on LinkedIn®
- **Ownership:** NYSE:CRM

#### Who Uses This Product?

- **Top Industries:** Government Administration
- **Company Size:** 47% Large, 32% Medium

#### What Are Recent G2 Reviews of Salesforce Government Cloud?

**["Bespoke-for-Government"](https://www.g2.com/survey_responses/salesforce-government-cloud-review-9590252)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/salesforce-government-cloud-review-9590252)

**["A Comprehensive and Customizable CRM: A Review of Salesforce"](https://www.g2.com/survey_responses/salesforce-government-cloud-review-7602579)**

**Rating:** 5.0/5.0 stars

_— Neeraj Y._

[Read full review](https://www.g2.com/survey_responses/salesforce-government-cloud-review-7602579)

### [AccessE11](https://www.g2.com/products/accesse11/reviews)

AccessE11 is a cloud-based 311, Citizen Issue Tracking & Relationship Management platform providing municipalities a simple, cost effective means to manage citizen issues. It offers staff and management the ability to capture details based on issue type, set SLA parameters, automatically assign staff and communicate ongoing progress. It offers robust data analysis via comprehensive dashboards and reporting.

**Average Rating:** 4.8/5.0

**Total Reviews:** 16

#### Who Is the Company Behind AccessE11?

- **Seller:** [NetFore Systems](https://www.g2.com/sellers/netfore-systems)
- **Year Founded:** 2010
- **HQ Location:** Ottawa, ON
- **Twitter:** @foreaction  
131 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Government Administration
- **Company Size:** 65% Medium, 35% Small

#### What Are Recent G2 Reviews of AccessE11?

**["An effective/user-friendly municipal CRM/Service Request Software"](https://www.g2.com/survey_responses/accesse11-review-12698190)**

**Rating:** 5.0/5.0 stars

_— Austin H._

[Read full review](https://www.g2.com/survey_responses/accesse11-review-12698190)

**["A Superb Customer Service Tool!"](https://www.g2.com/survey_responses/accesse11-review-8765858)**

**Rating:** 5.0/5.0 stars

_— Carly C._

[Read full review](https://www.g2.com/survey_responses/accesse11-review-8765858)

#### What Are G2 Users Discussing About AccessE11?

- [What is AccessE11 used for?](https://www.g2.com/discussions/what-is-accesse11-used-for)

### [Accela](https://www.g2.com/products/accela/reviews)

Accela is a foundation of powerful, trusted and secure cloud solutions designed to fit government agencies of all sizes.

**Average Rating:** 3.9/5.0

**Total Reviews:** 13

#### Who Is the Company Behind Accela?

- **Seller:** [Accela](https://www.g2.com/sellers/accela)
- **Year Founded:** 1999
- **HQ Location:** San Ramon, CA
- **Twitter:** @AccelaSoftware  
2,563 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=541b1de242efa03cdba5bd6960d59d41bc71dbd2ee10e707ca40e9bde1eec80d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16954%2F&secure%5Burl_type%5D=linkedin_company_website)  
553 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 38% Medium, 38% Small

#### What Are Recent G2 Reviews of Accela?

**["Improved customer services"](https://www.g2.com/survey_responses/accela-review-8739739)**

**Rating:** 5.0/5.0 stars

_— Joe K._

[Read full review](https://www.g2.com/survey_responses/accela-review-8739739)

**["A Versatile workflow"](https://www.g2.com/survey_responses/accela-review-8761847)**

**Rating:** 5.0/5.0 stars

_— Matheus S._

[Read full review](https://www.g2.com/survey_responses/accela-review-8761847)

#### What Are G2 Users Discussing About Accela?

- [Is Accela a SaaS?](https://www.g2.com/discussions/is-accela-a-saas)
- [What is Accela automation?](https://www.g2.com/discussions/what-is-accela-automation)
- [Is Accela an ERP?](https://www.g2.com/discussions/is-accela-an-erp)
- [What is Accela used for?](https://www.g2.com/discussions/what-is-accela-used-for)

### [ArcGIS Hub](https://www.g2.com/products/arcgis-hub/reviews)

ArcGIS Hub is an easy-to-configure community engagement platform that organizes people, data, and tools through information-driven initiatives. Organizations of any type and any size, including government agencies, nonprofit groups, and academia, can maximize engagement, communication, collaboration, and data sharing using the ArcGIS Hub initiative-based approach. With ArcGIS Hub, organizations can leverage their existing data and technology and work together with internal and external stakeholders to track progress, improve outcomes, and create vibrant communities.

**Average Rating:** 4.2/5.0

**Total Reviews:** 7

#### Who Is the Company Behind ArcGIS Hub?

- **Seller:** [Esri](https://www.g2.com/sellers/esri)
- **Year Founded:** 1969
- **HQ Location:** Redlands, CA
- **Twitter:** @Esri  
188,738 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f5e629b1ea2caff60fa944b3459630a55cc788ccb0797a3a82c035f548c65a86&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5311%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,311 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 43% Small, 29% Large

#### What Are Recent G2 Reviews of ArcGIS Hub?

**["Who should use ArcGIS Hub?"](https://www.g2.com/survey_responses/arcgis-hub-review-5426916)**

**Rating:** 4.0/5.0 stars

_— Verified User in Higher Education_

[Read full review](https://www.g2.com/survey_responses/arcgis-hub-review-5426916)

**["ArcGIS Review"](https://www.g2.com/survey_responses/arcgis-hub-review-10372746)**

**Rating:** 5.0/5.0 stars

_— Tammy O._

[Read full review](https://www.g2.com/survey_responses/arcgis-hub-review-10372746)

### [CivicPlus Municipal Websites](https://www.g2.com/products/civicplus-municipal-websites/reviews)

CivicPlus Municipal Websites is a website content management system designed specifically for local governments. The software provides customizable, mobile-friendly website templates, resident self-service tools, and integrations with other CivicPlus solutions like chatbots and agenda management. Municipalities use CivicPlus Municipal Websites to create digital city halls that foster civic engagement by keeping residents informed and enabling them to interact with their local government online.

**Average Rating:** 3.8/5.0

**Total Reviews:** 7

#### Who Is the Company Behind CivicPlus Municipal Websites?

- **Seller:** [CivicPlus](https://www.g2.com/sellers/civicplus)
- **Year Founded:** 2001
- **HQ Location:** Manhattan, Kansas
- **Twitter:** @CivicPlus  
2,896 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9be5e27224c84079cc4e94fe56c85f8dee614923650a5afb3d6da322995d3ba4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcivicplus%2F&secure%5Burl_type%5D=linkedin_company_website)  
931 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Government Administration
- **Company Size:** 71% Medium, 29% Large

#### What Are Recent G2 Reviews of CivicPlus Municipal Websites?

**["Agenda Workflow & Creation Made Easy"](https://www.g2.com/survey_responses/civicplus-municipal-websites-review-4752393)**

**Rating:** 4.0/5.0 stars

_— Aaron S._

[Read full review](https://www.g2.com/survey_responses/civicplus-municipal-websites-review-4752393)

**["Long time administrator of CivicEngage"](https://www.g2.com/survey_responses/civicplus-municipal-websites-review-5072350)**

**Rating:** 4.5/5.0 stars

_— Verified User in Government Administration_

[Read full review](https://www.g2.com/survey_responses/civicplus-municipal-websites-review-5072350)

#### What Are G2 Users Discussing About CivicPlus Municipal Websites?

- [What is CivicPlus account?](https://www.g2.com/discussions/what-is-civicplus-account)
- [What is civic CMS?](https://www.g2.com/discussions/what-is-civic-cms)
- [What does civic plus do?](https://www.g2.com/discussions/what-does-civic-plus-do)

### [govDelivery](https://www.g2.com/products/govdelivery/reviews)

Reach more citizens with the most preferred communications platform for government

**Average Rating:** 4.3/5.0

**Total Reviews:** 7

#### Who Is the Company Behind govDelivery?

- **Seller:** [Granicus](https://www.g2.com/sellers/granicus)
- **Year Founded:** 1999
- **HQ Location:** Denver, CO
- **Twitter:** @Granicus  
22,242 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=21ede6ba91d1319b94736ff3bd2e7283fe105fe259c5cc1b38fe6c1e82408888&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F46777%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,664 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 43% Large, 29% Medium

#### What Are Recent G2 Reviews of govDelivery?

**["Very easy to use!"](https://www.g2.com/survey_responses/govdelivery-review-4979538)**

**Rating:** 5.0/5.0 stars

_— Verified User in Government Administration_

[Read full review](https://www.g2.com/survey_responses/govdelivery-review-4979538)

**["Solid Messaging Platform"](https://www.g2.com/survey_responses/govdelivery-review-4856245)**

**Rating:** 4.5/5.0 stars

_— Verified User in Government Administration_

[Read full review](https://www.g2.com/survey_responses/govdelivery-review-4856245)

#### What Are G2 Users Discussing About govDelivery?

- [Is GovDelivery com safe?](https://www.g2.com/discussions/is-govdelivery-com-safe)
- [What is granicus GovDelivery?](https://www.g2.com/discussions/what-is-granicus-govdelivery)
- [What is GovDelivery used for?](https://www.g2.com/discussions/what-is-govdelivery-used-for)
- [What is GovDelivery communications cloud?](https://www.g2.com/discussions/what-is-govdelivery-communications-cloud)

### [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews)

Every day, critical events impact people, productivity and revenue by causing production slowdowns, threatening life safety, delaying responses to time-sensitive issues, and much more. Organizations need to be prepared to deal with these events in a high velocity way with both speed and direction. Everbridge delivers a business resilience advantage with Everbridge 360 (Critical Event Management), protecting organizations from the impact of critical events. By combining purpose-built AI, decision-ready risk intelligence, and full lifecycle automation, only Everbridge helps organizations know earlier, respond faster, and improve continuously amidst the increasing frequency and volume of critical events. The leading organizations rely on Everbridge to keep their people safe and organizations running. - Secure, reliable & scalable platform trusted by 6,500+ customers - Send consistent and error-free messages quickly - Communicate and respond more quickly to disruptive events - Automate and tailor response activities to meet your needs Companies Trust Everbridge to Deliver High Availability, Scalability, Resiliency, and Security: 9 of the 10 Top U.S. Investment Banks 6 of the 10 Largest Global Automakers 4 of the 4 Largest Global Consulting Firms 8 of the 9 Largest Health Systems 8 of the 10 Largest U.S. Cities 47 of the 50 Busiest North American Airports

**Average Rating:** 4.5/5.0

**Total Reviews:** 348

#### Who Is the Company Behind Everbridge 360 (Critical Event Management)?

- **Seller:** [Everbridge](https://www.g2.com/sellers/everbridge)
- **Company Website:** www.everbridge.com
- **Year Founded:** 2002
- **HQ Location:** Vienna, VA
- **Twitter:** @Everbridge  
4,786 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4dfea575b77455a8e7892fffee701411f8983277b7fd4accc12c0de5f667bbcd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F33883&secure%5Burl_type%5D=linkedin_company_website)  
1,609 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Business Continuity Analyst
- **Top Industries:** Financial Services, Hospital & Health Care
- **Company Size:** 40% Large, 30% Medium

#### What Do G2 Reviewers Say About Everbridge 360 (Critical Event Management)?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlighted the **ease of use** of Everbridge 360, appreciating its straightforward setup and user-friendly interface.
- Users appreciate the **simultaneous alerts** feature of Everbridge 360, enhancing efficiency through a unified dashboard for notifications.
- Users appreciate the **targeted notifications** and **ease of use** , streamlining incident management effectively with Everbridge 360.
- Users value the **robust communication capabilities** of Everbridge 360, ensuring quick and effective messaging during critical events.
- Users value the **simultaneous alerts** from Everbridge 360, enhancing communication and response efficiency during critical events.

##### Cons

- Users face **complexity challenges** with Everbridge 360, requiring significant effort for effective usage and management.
- Users find the **inefficiency** of Everbridge 360's initial setup and complex governance challenging in dynamic environments.
- Users find the **inherent complexity** of Everbridge 360 challenging, affecting setup efficiency and response time in urgent situations.
- Users experience **limited functionality** with Everbridge 360, facing issues with notifications, reporting, and mapping features.
- Users experience **integration issues** with Everbridge 360, complicating the use of its various modules and third-party apps.

#### What Are Recent G2 Reviews of Everbridge 360 (Critical Event Management)?

**["Incredibly Customizable and Stellar Support"](https://www.g2.com/survey_responses/everbridge-360-critical-event-management-review-13122881)**

**Rating:** 5.0/5.0 stars

_— Pedro R._

[Read full review](https://www.g2.com/survey_responses/everbridge-360-critical-event-management-review-13122881)

**["Quick to Learn, Easy to Use, Reliable Crisis Communications"](https://www.g2.com/survey_responses/everbridge-360-critical-event-management-review-13060187)**

**Rating:** 5.0/5.0 stars

_— David K._

[Read full review](https://www.g2.com/survey_responses/everbridge-360-critical-event-management-review-13060187)

#### What Are G2 Users Discussing About Everbridge 360 (Critical Event Management)?

- [What is Everbridge Critical Event Management Platform used for?](https://www.g2.com/discussions/what-is-everbridge-critical-event-management-platform-used-for)
- [What is Everbridge Visual Command Center used for?](https://www.g2.com/discussions/what-is-everbridge-visual-command-center-used-for)
- [What is a mass notification tool?](https://www.g2.com/discussions/what-is-a-mass-notification-tool)
- [Which method of contact does everbridge uses to send notifications?](https://www.g2.com/discussions/which-method-of-contact-does-everbridge-uses-to-send-notifications)
- [What is everbridge used for?](https://www.g2.com/discussions/what-is-everbridge-used-for) - 1 comment

### [OpenGov Budgeting & Performance](https://www.g2.com/products/opengov-budgeting-performance/reviews)

OpenGov Budgeting & Planning is the only modern, full-featured cloud budgeting software designed to meet the unique needs of public sector planning and analysis. Trusted by hundreds of forward-thinking local governments, state agencies, and school districts, Budgeting & Planning is the industry’s most collaborative solution for budget process automation, strategic planning, performance management reporting, and community engagement. OpenGov Budgeting & Planning empowers governments to bring necessary and modern efficiencies to their complex planning process and drive community outcomes.

**Average Rating:** 4.4/5.0

**Total Reviews:** 5

#### Who Is the Company Behind OpenGov Budgeting & Performance?

- **Seller:** [OpenGov](https://www.g2.com/sellers/opengov)
- **Year Founded:** 2012
- **HQ Location:** San Jose, US
- **Twitter:** @OpenGovInc  
4,451 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=531719a277b2ce3911bdabd61b0b89a06eeff7018241114d602fea7a15759e8c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fopengov-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,011 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of OpenGov Budgeting & Performance?

**["OpenGov is one of the most useful software purchases we've made!"](https://www.g2.com/survey_responses/opengov-budgeting-performance-review-3345937)**

**Rating:** 5.0/5.0 stars

_— Nicole G._

[Read full review](https://www.g2.com/survey_responses/opengov-budgeting-performance-review-3345937)

**["OpenGov Budgeting & Planning Review"](https://www.g2.com/survey_responses/opengov-budgeting-performance-review-5247960)**

**Rating:** 5.0/5.0 stars

_— Verified User in Primary/Secondary Education_

[Read full review](https://www.g2.com/survey_responses/opengov-budgeting-performance-review-5247960)

### [Tyler Data & Insights](https://www.g2.com/products/tyler-data-insights/reviews)

Tyler Data & Insights empowers governments to make data-informed decisions by using data as a strategic asset in the design, management, and delivery of critical government programs. Empower employees to improve financial, operational, and strategic outcomes while breaking down data silos as data flows easily between departments.

**Average Rating:** 3.8/5.0

**Total Reviews:** 4

#### Who Is the Company Behind Tyler Data & Insights?

- **Seller:** [Tyler Technologies](https://www.g2.com/sellers/tyler-technologies)
- **Year Founded:** 1966
- **HQ Location:** Plano, TX
- **Twitter:** @tylertech  
4,609 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ad85593176478c8b064fc3a742fb0bb73a1e064338a2c392f0d8e46bbc251462&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftyler-technologies&secure%5Burl_type%5D=linkedin_company_website)  
7,810 employees on LinkedIn®
- **Ownership:** NYSE:TYL

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Tyler Data & Insights?

**["Easy Open Data"](https://www.g2.com/survey_responses/tyler-data-insights-review-532350)**

**Rating:** 4.5/5.0 stars

_— Verified User in Management Consulting_

[Read full review](https://www.g2.com/survey_responses/tyler-data-insights-review-532350)

**["Best 'Open Data' Resource around!"](https://www.g2.com/survey_responses/tyler-data-insights-review-517027)**

**Rating:** 4.0/5.0 stars

_— Verified User in Management Consulting_

[Read full review](https://www.g2.com/survey_responses/tyler-data-insights-review-517027)

### [EngagementHQ](https://www.g2.com/products/engagementhq/reviews)

Build stronger, more trusting communities through meaningful engagement. EngagementHQ empowers your community with an easy and secure way to participate online. EngagementHQ helps you accomplish four things: 1. Listen. Hear everyone’s input through simple surveys, polls, stories, and ideation tools. 2. Inform. Give your community one place to find facts, project timelines, important documents, and results. 3. Measure. Dive deep into demographics. Know your most active users, analyze comments, quantify sentiment. 4. Build community. Our built-in participant relationship database helps grow your community with each project.

**Average Rating:** 5.0/5.0

**Total Reviews:** 3

#### Who Is the Company Behind EngagementHQ?

- **Seller:** [Granicus](https://www.g2.com/sellers/granicus)
- **Year Founded:** 1999
- **HQ Location:** Denver, CO
- **Twitter:** @Granicus  
22,242 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=21ede6ba91d1319b94736ff3bd2e7283fe105fe259c5cc1b38fe6c1e82408888&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F46777%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,664 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Are Recent G2 Reviews of EngagementHQ?

**["Community Engagement Made Easy in a Pandemic"](https://www.g2.com/survey_responses/engagementhq-review-4671060)**

**Rating:** 5.0/5.0 stars

_— Steven M._

[Read full review](https://www.g2.com/survey_responses/engagementhq-review-4671060)

**["Very intuitive and fun to use!"](https://www.g2.com/survey_responses/engagementhq-review-4975951)**

**Rating:** 5.0/5.0 stars

_— Verified User in Government Relations_

[Read full review](https://www.g2.com/survey_responses/engagementhq-review-4975951)

#### What Are G2 Users Discussing About EngagementHQ?

- [What are online engagement tools?](https://www.g2.com/discussions/what-are-online-engagement-tools)
- [What is community engagement tool?](https://www.g2.com/discussions/what-is-community-engagement-tool)
- [What is EngagementHQ?](https://www.g2.com/discussions/what-is-engagementhq)

### [CitizenOne](https://www.g2.com/products/citizenone/reviews)

CitizenOne is a government-grade Customer Identity and Access Management (CIAM) and digital services platform purpose-built for governments and public-sector organizations. It helps organizations securely identify, verify, onboard, and authenticate citizens while bringing digital services together in one accessible, user-friendly experience. With single sign-on (SSO), citizens can create and manage one secure profile, discover relevant services, provide or withdraw consent, complete forms, receive notifications, and track service updates through a personalized dashboard. Government organizations gain centralized tools for managing citizen identities, profiles, authentication, privacy, consent, policies, forms, and access to services across departments. CitizenOne supports progressive identity proofing and configurable levels of assurance, allowing organizations to apply stronger identity verification and multi-factor authentication when a service or transaction carries greater risk. Connections to authoritative data sources can help validate citizen information, while support for OAuth, OpenID Connect (OIDC), and SAML enables secure integration with existing applications and identity infrastructure. Core capabilities include: • Citizen identity and profile management • Secure authentication, SSO, and multi-factor authentication • Progressive identity proofing and identity verification • Consent, privacy, and policy management • A searchable digital services catalog • Citizen onboarding and self-service • Forms management and profile-based prefill • Centralized notifications and service-status updates • Issuance and verification of privacy-preserving digital credentials • Omnichannel service delivery • API-based integration with existing systems CitizenOne is API-first, modular, scalable, and designed to complement existing technology investments. Organizations can deploy individual capabilities or the complete platform, connect services incrementally, and expand over time without replacing their current websites, applications, or identity systems. Developed with public-sector partners to address real-world service-delivery challenges, CitizenOne helps governments improve access to digital services, protect citizen information, reduce administrative complexity, support regulatory compliance, and build a trusted foundation for digital transformation.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### Who Is the Company Behind CitizenOne?

- **Seller:** [Portage CyberTech](https://www.g2.com/sellers/portage-cybertech)
- **Year Founded:** 2021
- **HQ Location:** Gatineau, Quebec, Canada
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=85f302f09d2d9691a45237fd6d183a416aa51bf98de73fb784bf25fe9408ece8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fportagecybertech&secure%5Burl_type%5D=linkedin_company_website)  
54 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Do G2 Reviewers Say About CitizenOne?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customization options** of CitizenOne, enhancing personalization and relevance in accessing government services.
- Users find CitizenOne's interface **user-friendly and easy to navigate** , making access to government services seamless.
- Users appreciate the **user-friendly navigation** of CitizenOne, making it easy to access relevant government services.
- Users value the **cross-platform compatibility** of CitizenOne, enhancing accessibility and teamwork across devices.
- Users value the **easy navigation** of CitizenOne, which helps them find relevant government services effortlessly.

##### Cons

- Users find the **complexity** of setting up CitizenOne cumbersome, often leading to delays and a steep learning curve.
- Users experience **authentication delays** and complicated setup, affecting their efficiency and customization options.
- Users find the **difficult setup** process of CitizenOne challenging, requiring substantial technical knowledge and causing delays.
- Users experience **frequent authentication delays** that hinder quick access, complicating their user experience.
- Users find CitizenOne's **inefficiency** problematic due to its clumsy integration with legacy databases and slow file migration.

#### What Are Recent G2 Reviews of CitizenOne?

**["Strong, Secure Identity Portal"](https://www.g2.com/survey_responses/citizenone-review-9874287)**

**Rating:** 4.5/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/citizenone-review-9874287)

**["Reduces identity and consent complexity"](https://www.g2.com/survey_responses/citizenone-review-9862266)**

**Rating:** 4.0/5.0 stars

_— Benjo H._

[Read full review](https://www.g2.com/survey_responses/citizenone-review-9862266)

### [ForeAction](https://www.g2.com/products/foreaction/reviews)

Simple, cloud-based CRM software for modern nonprofits. We help nonprofit organizations build meaningful relationships with their constituents.

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### Who Is the Company Behind ForeAction?

- **Seller:** [NetFore Systems](https://www.g2.com/sellers/netfore-systems)
- **Year Founded:** 2010
- **HQ Location:** Ottawa, ON
- **Twitter:** @foreaction  
131 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of ForeAction?

**["Service Request System"](https://www.g2.com/survey_responses/foreaction-review-6506677)**

**Rating:** 4.0/5.0 stars

_— Verified User in Government Administration_

[Read full review](https://www.g2.com/survey_responses/foreaction-review-6506677)

**["Foreaction "](https://www.g2.com/survey_responses/foreaction-review-1119456)**

**Rating:** 4.5/5.0 stars

_— Holly S._

[Read full review](https://www.g2.com/survey_responses/foreaction-review-1119456)

#### What Are G2 Users Discussing About ForeAction?

- [What is ForeAction used for?](https://www.g2.com/discussions/what-is-foreaction-used-for)

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Spotlight Categories

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[Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)

[Threat Intelligence Software](https://www.g2.com/categories/threat-intelligence)

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Similar Categories

- [Citizen Request Software](/categories/citizen-request-software)
- [Government Procurement](/categories/government-procurement)
- [Other Government](/categories/other-government-d4c8acd9-570b-4c29-a393-3556c677048d)

- [Public Financial Management (PFM) System](/categories/public-financial-management-pfm-system)
- [Public Records Management](/categories/public-records-management)
- [Public Transportation](/categories/public-transportation)

- [Tax & Revenue Collection](/categories/tax-revenue-collection)

[Browse Citizen Engagement Themes](/categories/citizen-engagement/themes)

 ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein")
ES

Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein)

Updated October 3, 2024

Citizen engagement software connects government agencies with their citizens to share important information, solicit feedback, and provide transparency into decisions and operations. These tools allow citizens to stay engaged in ongoing community improvement efforts, legislative decisions, and available resources. Whereas [online community management software](https://www.g2.com/categories/online-community-management) collects employee and consumer feedback, citizen engagement products are designed to promote citizen participation in government decision making and improve awareness of events and resources within municipalities or cities. Most tools allow government agencies to improve website design and content management so citizens can easily access information on any device. Public officials can also broadcast events such as digital town halls, committee meetings, or budget hearings.

Internally, these solutions compile relevant sentiment and demographic data from citizen feedback, allowing government agencies to gauge public support for projects and initiatives. They often also provide administrative support by automating payment and fee collection for various government services, allowing citizens to request documents or pay bills on their own. Some products can also connect a government agency’s social media platforms, ensuring all relevant information is shared to each channel at the same time.

To qualify for inclusion in the Citizen Engagement category, a product must:

- Integrate forms and other media directly to government websites
- Manage multichannel communications and digital content related to government projects and initiatives
- Collect and store citizen feedback

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