Revisior is a SaaS tool for multi-channel feedback and customer experience management. This allows businesses to collect feedback across all communication channels, process it with SLA, and improve service by providing service metrics, benchmarking, and AI-powered recommendations. UNIQUENESS ✅ DATA COLLECTION: The IT solution was developed to collect feedback from all communication channels with the Client (QR, Viber, SMS, Email, Google, call centre, etc.). Due to an adaptive API, it matches various CRM and Service desk systems and applications. There have been more than ten integrations already. ✅ PROCESSING: A unique business processing solution helps to respond quickly to customer complaints and promptly resolve them using AI service assistance.  ✅ ANALYTICS: Based on the obtained data, algorithms and ML (machine learning) provide service analytics in understandable digital metrics and carry out fundamental analysis with the ability to export data in the desired format. Thus, they help choose the desirable vector of the company's development and retain and return customers.