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William H.

Small-Business (50 or fewer emp.)

6/22/2017

"ReviewTrackers is a game changer"

4.5/5

What do you like best about ReviewTrackers?

Ease of use, proactive customer support, constantly improving feature set Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

The speed of review alerts could be quicker Review collected by and hosted on G2.com.

Response from Chris Campbell of ReviewTrackers

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Thanks for the glowing review, William! We've been really busy improving our features and your review is extremely encouraging. I've passed along your feedback for quicker review alerts to our engineering team, so keep your eyes peeled for an update. With our new Google and Facebook integrations, you're able to receive alerted of reviews nearly instantly, and we're actively working on similar integrations with other sources. Have you set up the Google My Business and Facebook integration yet? Let us know if you have a preference for quicker review alerts from specific sources and we can prioritize. Thanks again!

SK

Scott K.

Director of Software Development

Real Estate

Small-Business (50 or fewer emp.)

10/17/2016

"We use the API and it seems to work well."

4/5

What do you like best about ReviewTrackers?

Seems pretty solid. I get the info I expect and don't have to monitor the process that pulls this information. With the upgrade to v2.0 of the API, the search criteria is a bit better than it was. Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

As we are reselling, adding and removing locations to monitor is a bit cumbersome. Would be nice if we could automate this. Also, the documentation for the APIs is not as good as it could be. There are some parameters that are just not documented that work just fine. I know it may be a work in progress but still, it needs work. Review collected by and hosted on G2.com.

Recommendations to others considering ReviewTrackers:

They do what they say they will do. We are pretty happy so far. We had a bit of conversion troubles moving to the API v2 from v1 but with the help of support, we were able to get through it. Review collected by and hosted on G2.com.

What problems is ReviewTrackers solving and how is that benefiting you?

Added value to our customers. They use us to do surveys and we combine our formal survey data with online reputation management data. Review collected by and hosted on G2.com.

Response from Chris Campbell of ReviewTrackers

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Hi Scott, I believe this is the first review of our API, so kudos! I've passed along your feedback to our product and engineering teams, and I'm sure they're excited to hear about the more technical side of our business. Also, thank you for the shoutout to our customer success team. Best of luck!

AZ

Anthony Z.

General Manager

Consumer Services

Small-Business (50 or fewer emp.)

10/14/2016

"Voice of Client is vital! We wouldn't trust this aspect of our success to anyone but ReviewTrackers."

5/5

What do you like best about ReviewTrackers?

I like that I can focus on 'good business' and not have to monitor or worry so much about potential bad reviews. Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

I was told about website integration during a pre-sale conversation, but I have not had the time to integrate it. It was a very attractive feature that would guide negative reviews internally for response while posting positive. Review collected by and hosted on G2.com.

What problems is ReviewTrackers solving and how is that benefiting you?

It is not so much that at this stage we are solving business problems, but rather taking preventative action. Reviews are an investment in future success (or failure). We are a small service organization and very client focused. We have learned in our short time in business (6 years) that time moves very quickly, and while our volume of reviews to date is very small, we realize that we must have a meaningful solution in place to handle customer reviews / Voice of Customer before we find ourselves with a business problem. Review collected by and hosted on G2.com.

Response from Chris Campbell of ReviewTrackers

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Thanks so much for the great review and actionable feedback, Anthony. I'm glad you're able to focus more on your business. Best of luck with your online reviews!

NB

Nikita B.

Public Relations and Social Media Manager

Real Estate

Enterprise (> 1000 emp.)

6/22/2017

"Review trackers is awesome"

5/5

What do you like best about ReviewTrackers?

Review trackers has helped me keep track of and garner more reviews for my company at a low cost and high ROI. Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

The one request I have is that they would pull reviews from the lifetime of the company. Review collected by and hosted on G2.com.

Response from Chris Campbell of ReviewTrackers

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Hello Nikita, Thank you so much for the review! I'm so happy that our app has helped you get more reviews, and a high ROI. Best of luck with your reviews!

AA

Verified User in Automotive

Mid-Market (51-1000 emp.)

6/22/2017

"Excellent Reputation Mnagement Tool"

5/5

What do you like best about ReviewTrackers?

The ease of use and ability to customize to your exact needs! Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

Really the tool is phenomenal as it stands. My understanding is that it is still in development to add additional features, which is exciting! Review collected by and hosted on G2.com.

What problems is ReviewTrackers solving and how is that benefiting you?

Review Trackers allows you to manage reviews in an easy to use platform! It allows you to manage a large number of employees and their post-sale follow up with their customers in order to produce maximum survey results from both the manufacturer in addition to online reviews! Excellent tool! Review collected by and hosted on G2.com.

Response from Chris Campbell of ReviewTrackers

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Thanks so much for the perfect public review. You're right, we're in the process of rolling out a handful of amazing new features that we think you'll love. Stay tuned and thanks again!

MG

Megan G.

Specialist, Customer Communications

Real Estate

Enterprise (> 1000 emp.)

10/15/2016

"Helpful and knowledgeable staff keep things easy"

5/5

What do you like best about ReviewTrackers?

I appreciate the speed in which the ReviewTrackers team works to respond and resolve any questions or concerns my colleagues or I may have. They are also excellent at providing guidance and additional insight on a space our business is unfamiliar with (social media). Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

Would love for ReviewTrackers to have the ability to also capture BBB complaints, as opposed to just customer reviews. Review collected by and hosted on G2.com.

What problems is ReviewTrackers solving and how is that benefiting you?

Our business is in the process of adopting a culture better-centered around listening to and quickly acting on consumer feedback. ReviewTrackers helps us in this effort as it provides an instant notice of what our customers are saying across the web so that we can review and respond almost immediately. In turn, this will help our social media presence and provide a positive consumer perception of our business. Review collected by and hosted on G2.com.

Response from Chris Campbell of ReviewTrackers

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Hi Megan, thank you very very much for writing such a comprehensive review of our reputation management software! We're glad you're happy with our Customer Success team, it is something we actively work on. Anything to make our customers happier!

AH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

6/22/2017

"Review Trackers Feedback"

5/5

What do you like best about ReviewTrackers?

I like that the dashboard is easy to use and easy to understand. Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

Adding locations used to be more difficult but since the update it is much easier, also the ability to edit the NPS question would be helpful. Review collected by and hosted on G2.com.

Response from Chris Campbell of ReviewTrackers

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This is such great feedback, thank you! We love that you found our dashboard easy to use and understand. There is a commonality between user experience and customer experience, and we actively try to succeed with both. To your other point about NPS... I have great news! We'll soon be releasing new feedback templates like 1-5 (stars), Smiles/Frowns, and Thumbs up/down. Now you'll be able to collect feedback from customer in the way you'd like. Ask your customer success manager if you have any questions about this new feature. Thanks again for the great review!

MG

Megan G.

Director of Marketing

Consumer Services

Small-Business (50 or fewer emp.)

11/17/2015

"Excellent Customer Service and Easy To Use System "

5/5

What do you like best about ReviewTrackers?

Their Customer Service is stellar. Their team is incredibly responsive. Their dashboard is very easy to use and operate. It's been a great asset to our reputation management. The program also has the ability to reach out to current clients for reviews. I love this tool as well as it allows us to generate more reviews than we would have otherwise. Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

The only thing I would change is to have the ability to pull any Yelp reviews that were filtered off of the Dashboard without having to notify our Account Team. Review collected by and hosted on G2.com.

Response from Chris Campbell of ReviewTrackers

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Thanks for the awesome review, Megan! You obviously know how important online reviews are so we really appreciate you taking the time to write such a glowing one for us!

UL

Verified User in Legal Services

Small-Business (50 or fewer emp.)

6/22/2017

"great review site"

5/5

What do you like best about ReviewTrackers?

makes asking for reviews easy. easy to set up the forms, easy to load in the sites you want to direct people to and easy to send. it has greatly increased the number of reviews I get Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

There is little dislike. they make the process easy. Review collected by and hosted on G2.com.

Response from Chris Campbell of ReviewTrackers

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Thanks for the glowing review! We're so happy we made it easy to ask for reviews and that you found our product easy to use. We love hearing customer success stories where they have greatly increased the number of reviews received. Thanks again

KS

Kate S.

Director of Marketing and Brand

Food & Beverages

Mid-Market (51-1000 emp.)

10/7/2016

"Highly Recommend"

4.5/5

What do you like best about ReviewTrackers?

The visual display of data is SO easy to read and digest! The swift customer service is incredible! It's great to have a direct contact that we can submit feature requests to. Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

One feature that I'd like to see is automation for reports so that I can designate a date that certain reports will be pulled and e-mailed to me versus manually pulling them. Review collected by and hosted on G2.com.

Recommendations to others considering ReviewTrackers:

Robust offering. We're looking forward to the word bubble feature continuing to gather data and paint a picture. Review collected by and hosted on G2.com.

What problems is ReviewTrackers solving and how is that benefiting you?

The business issue that Review Trackers solves is twofold. We needed an automated solution for pulling reviews across multiple properties and platforms and also provides a way for multiple business stakeholders to access this data in a visually appealing and digestible way. Review collected by and hosted on G2.com.

Response from Chris Campbell of ReviewTrackers

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Thank you so much for taking the time to write such a thorough review. We're so happy you've found our UI easy to use and our customer service top-notch. Your feature requests are extremely helpful as well! I've passed your request onto our product team so expect an update from us soon. Stay tuned!