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DG

Deloras H. G.

Sales Manager

Automotive

Enterprise (> 1000 emp.)

6/15/2019

"The best tool to improve your reputation as a company."

4.5/5

What do you like best about ReviewTrackers?

I like this platform because it accesses, inspects and examines many review sites, providing me with the most specific and accurate information about the opinions of the clients, it also provides me with real time monitoring, answers to opinions that damage our image, as well as follow-ups that help the company to take care of its reputation, which is very good because not only we manage to do a more efficient job, but we earn money with it.

I am very pleased that the use of this program is not complex and that it has several versions which makes it an application adaptable to your pocket or general budget. Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

Actually, there is nothing I do not like about this program, but any update or improvement would not hurt, because I think there are always things that you can add to a program. Review collected by and hosted on G2.com.

Recommendations to others considering ReviewTrackers:

Review trackers are very easy to use and has a very nice interface, has undoubtedly been a key tool in the productivity and growth of our company, so I recommend this application to all companies that wish to have a good reputation, reduce monitoring times and follow-ups, as well as increase their sales, solving the needs of their customers and providing a better service. Review collected by and hosted on G2.com.

What problems is ReviewTrackers solving and how is that benefiting you?

This program is excellent, since it helps us to compile a series of suggestions and opinions from clients, which have allowed us to detect our deficiencies as a company and those things that we must improve, this is very good, because activities that we thought were well directed they were, and without this tool we would have simply broken as a company, because by not clearly seeing where we are going, or controlling this, we would lose a lot of money and it would be impossible to recover. Review collected by and hosted on G2.com.

Response from Alyssa Shaoul of ReviewTrackers

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Hi Deloras, thank you so much for taking the time to write a review here on G2. We're so happy to hear that ReviewTrackers is helping your team manage brand reputation and monitor customer reviews and opinions in real-time.

We also shared your review with our Product and Engineering teams, and they're thrilled to know that you find our platform easy to use and key to the productivity of your company.

Once again, thanks for sharing your ReviewTrackers experience with the G2 community!

AK

Andre K.

Owner

Construction

Small-Business (50 or fewer emp.)

7/26/2019

"An essential & easy to use online reputation management tool for large or small businesses"

5/5

What do you like best about ReviewTrackers?

From small single location businesses to multi-location franchises, setting up and synching review profiles for biz clients was a breeze. Furthermore, the review manager menu design is ultra-intuitive and the actual review manager software is fantastic. Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

Real-time review updates could be better synched. Review collected by and hosted on G2.com.

Recommendations to others considering ReviewTrackers:

Their customer service is on an entirely different level vs sites like yext (seriously no bueno) or birdeye.com (better than yext but still sucks) which I appreciate. Review collected by and hosted on G2.com.

What problems is ReviewTrackers solving and how is that benefiting you?

The entire suite of business management reputation services just provides a great value-add to my digital web services and most importantly, stopped all those pesky calls and emails from clients because it was so easy to use and teach. Review collected by and hosted on G2.com.

Response from Alyssa Shaoul of ReviewTrackers

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Hi Andre, thank you so much for writing a review of ReviewTrackers here on G2. We're so glad to hear you had zero issues getting your agency's clients set up with our software platform. More importantly, we're happy that you find ReviewTrackers intuitive, easy to use, and easy to teach.

Thank you also for your kind words about our customer service. We're deeply committed to the success and growth of our customers, and reviews like yours validate what we do and motivate us to continue to deliver a stellar support experience. Again, thank you so much!

NH

Nicholas H.

Mid-Market (51-1000 emp.)

12/6/2019

"ReviewTrackers"

4/5

What do you like best about ReviewTrackers?

Daily insights and updates on the performance of the reviews. We have restaurants in 3 other locations around the world and ReviewTrackers is good at managing the overall scope of this. Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

Slight delay when extracting reviews but this could be due to how big the file can be sometimes. Review collected by and hosted on G2.com.

Response from Alyssa Shaoul of ReviewTrackers

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Hi Nicholas, thank you for sharing your review with the G2 community. We're happy to hear that ReviewTrackers is helping you track reviews and gain insights into the performance of your business locations. Having a central tool to manage what your customers around the world are saying online is definitely what ReviewTrackers is made for. If you have any additional feedback or suggestions, please don't hesitate to reach out to our Customer Success team. Again, thanks for taking the time to review ReviewTrackers!

SP

Spencer P.

Social Media Marketing Specialist

Small-Business (50 or fewer emp.)

5/27/2019

"Managing and tracking customer contacts with ease"

5/5

What do you like best about ReviewTrackers?

The two things I acknowledge most about survey tracker are one, a solitary spot that gathers the audits I have to react to and share with my group and two, simple to create measurements that I can impart to my group so we can talk about territories of chance and triumphs. Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

While Google audits will in general populate quick, surveys from different locales, particularly Yelp take longer. At the point when a survey is one that I feel needs quick consideration, I will in general location it through my email alert as I have missed reacting in an auspicious way looking out for audit tracker to refresh with the data. Review collected by and hosted on G2.com.

Recommendations to others considering ReviewTrackers:

I do appreciate audit trackers more than I get baffled with it and I would prescribe it. Furthermore, the care staff is too useful, reacts rapidly, and is available to thoughts and recommendations! Review collected by and hosted on G2.com.

What problems is ReviewTrackers solving and how is that benefiting you?

Having inquired about a couple of different stages, I have arrived at the resolution that it would take me a ton to switch. This site gives me a larger number of apparatuses than its opposition and at a lower cost. It is without inquiry an extraordinary incentive for what you get. Review collected by and hosted on G2.com.

Response from Alyssa Shaoul of ReviewTrackers

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Hi Spencer, thank you for recommending ReviewTrackers to the G2 community! We value your feedback, and we're so glad to hear that our software platform is helping your team efficiently manage reviews of your business locations. If you have additional feedback or suggestions, please don't hesitate to reach out to our Customer Success team. Again, thanks for the 5-star review!

AF

Verified User in Furniture

Mid-Market (51-1000 emp.)

9/6/2019

"QUICK AND EASY!"

5/5

What do you like best about ReviewTrackers?

This is an amazing tool! You can manage all of your social media platforms on one site. It keeps everything clean. Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

It is hard to edit your review, you have to physically go on the social page to edit. Review collected by and hosted on G2.com.

Recommendations to others considering ReviewTrackers:

The best decision our team has made getting Review Tracker. Quick, easy, fast and clean. Review collected by and hosted on G2.com.

What problems is ReviewTrackers solving and how is that benefiting you?

My team resolves escalated issues utilizing the review tracker. It is quick and easy for them to use and understand. Review collected by and hosted on G2.com.

Response from Alyssa Shaoul of ReviewTrackers

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Hi there, thanks for sharing your experience of ReviewTrackers with the G2 community! We love how you describe our software platform as "keeping everything clean." Massive amounts of customer feedback and data can certainly be difficult (and sometimes messy) to manage, but we're glad ReviewTrackers is helping your team in that regard. Again, thanks for taking the time to write your review!

CS

Christopher S.

Mid-Market (51-1000 emp.)

3/8/2018

"Perfect fit for our needs"

5/5

What do you like best about ReviewTrackers?

We checked with other review aggregate companies, but for our needs, ReviewTrackers was the best. Their platform is easy to use and provides us with all the tools we need to see all our reviews in one spot. They make it easy to respond to our member's reviews and reporting is a breeze. It helped us to free-up A LOT, and who doesn't need more time? Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

The only area where they can improve is to add review updates. If a member updates their review, it doesn't seem to update in the system. Still, this service is outstanding! We love it! Review collected by and hosted on G2.com.

Recommendations to others considering ReviewTrackers:

For the cost, ReviewTrackers is exceptional. Review tracking these days is SO essential. Not only is the tracking crucial, but responding to reviews (good or bad) is powerful. Knowing how your customers feel about your products or service and being able to improve them from the feedback on reviews is necessary to succeed and flourish in this highly competitive environment. Review collected by and hosted on G2.com.

What problems is ReviewTrackers solving and how is that benefiting you?

This saves us hours of time and makes reporting on reviews much easier. The other major benefit is we're able to see reviews from all sources, such as Facebook and Google. We used to only report on Yelp reviews since that was the majority of reviews, but now we can report on all reviews sources. Our reports are FAR more comprehensive. We learned that Yelp was about 65% of all of our reviews, so we were missing out on 35% of all our reviews. This helps with service recovery far more, too, since we can respond to reviews from other sources. Using ReviewTrackers is a major improvement. Review collected by and hosted on G2.com.

Response from Chris Campbell of ReviewTrackers

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Hi Christopher,

Thank you so much for the high star rating and for sharing your thoughts here on G2 Crowd! We are so happy to hear that you are getting great value from ReviewTrackers. I have already shared your feedback with our Product and Engineering teams. If there is anything else that you would like to mention or anything that you may need help with, please don't hesitate to let us know.

TH

Tanner H.

Corporate Communications Specialist

Hospital & Health Care

Enterprise (> 1000 emp.)

2/28/2018

"Powerful Review Monitoring Tool"

5/5

What do you like best about ReviewTrackers?

The RT team makes you feel like you are their biggest client. They are regularly asking for feedback on potential new features and ideas. Whether we are on desktop or mobile, their intuitive software design allows our marketing team to quickly build reports or respond to our customers. Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

We would love more workshop or "how to" videos! Videos that could help us walk through new site features or provide helpful tips on responding to customers (Tips such as placing your location's name within the review response can actually boost your organization's SEO). Review collected by and hosted on G2.com.

What problems is ReviewTrackers solving and how is that benefiting you?

In the world of healthcare, word-of-mouth can be make or break for your organization. ReviewTrackers helped us build a stronger online presence by connecting us to our customers quickly. Features such as requesting reviews and custom URL landing pages, gave us incredibly unique ways to gain more reviews for our 100+ locations. Review collected by and hosted on G2.com.

Response from Chris Campbell of ReviewTrackers

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Hi Tanner,

Thank you so much for sharing your feedback here on G2 Crowd! We are so glad that our review management software has helped your 100+ locations achieve better business results.

I especially appreciate your feedback about our software design; it's something that our team works hard at every single day, and I am so glad that our efforts have led to a better user experience for you and your organization. I'm taking note of your request for more "how to" videos and helpful tips; rest assured that our Customer Success team is already developing new and better ideas on how to educate customers about the importance of reviews, plus industry best practices.

Thanks again for taking the time to write a review, Tanner!

PO

Patrick O.

Mid-Market (51-1000 emp.)

4/4/2018

"Pure Perfection"

5/5

What do you like best about ReviewTrackers?

The app and website are both incredible intuitive, and the most useful information that I need when reviewing reviews are always available in simple, effective charts and reports. Plus you're able to respond to the review straight from the website, increasing my engagement with customers and decreasing the amount of time I spend on tracking reviews. Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

Honestly, I don't have any qualms with ReviewTrackers. Because the reasons I use it are pretty basic, everything I want to use them for is provided. Review collected by and hosted on G2.com.

Response from Alyssa Shaoul of ReviewTrackers

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Hi Patrick, Thank you for sharing this amazing review with the G2 Crowd community. We're thrilled that you're able to manage your reviews efficiently using our platform, and that you're able to increase engagement with your own customers. Honestly, we're just glad to be able to increase your efficiency. Again, thanks so much!

AF

Alex F.

Digital Marketing Manager

Mid-Market (51-1000 emp.)

3/20/2018

"Monitor Your Reviews with ReviewTrackers"

5/5

What do you like best about ReviewTrackers?

The algorithm that automatically responds to positive reviews on Facebook and Google Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

We have multiple venues, I'd like to be able to receive a report daily that tells me which venues have reviews that need to be responded to Review collected by and hosted on G2.com.

Recommendations to others considering ReviewTrackers:

It is worth the investment to keep on top of all your online reviews. Not just to respond to them but to be able to see everything your customers are saying. You can monitor trends and watch your ratings go up. Review collected by and hosted on G2.com.

What problems is ReviewTrackers solving and how is that benefiting you?

We are receiving more reviews online and our group overall rating has increased significantly Review collected by and hosted on G2.com.

Response from Alyssa Shaoul of ReviewTrackers

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Hi Alex, thanks so much for sharing your review here on G2 Crowd. We are so happy that your reviews and ratings have increased while using our platform. Since your review, we have added custom new reports and alerts to help you respond to reviews that don't have a response yet. If you have trouble setting this up, let us know and our Customer Success team will be more than glad to assist.

SF

Stephen F.

Account Director

Small-Business (50 or fewer emp.)

10/10/2016

Business partner of the seller or seller's competitor, not included in G2 scores.

"Love this tool!"

5/5

What do you like best about ReviewTrackers?

They are very fast at monitoring reviews and it's helped us at our agency a lot! Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

There aren't a lot of things we dislike that aren't industry standard. We wish we could have a little more control over the confirmation pages when asking for reviews to help direct people where we want. Review collected by and hosted on G2.com.

Recommendations to others considering ReviewTrackers:

Let us filter out the just the internal feedback reviews, since they aren't public and don't impact the actual reputation of the client. Review collected by and hosted on G2.com.

What problems is ReviewTrackers solving and how is that benefiting you?

This lets us not only do reputation management and monitoring reviews online, but it also lets us be proactive in how we build reviews by requesting them. Review collected by and hosted on G2.com.

Response from Chris Campbell of ReviewTrackers

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Thanks for the wonderful feedback, Stephen. Proactively managing an online reputation is extremely important these days so I am very glad you're able to build up a positive reputation using our feedback request tool. I've passed along your recommendation about internal feedback to the product team. Thanks again!