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JH

Jason H.

Guest Relations Coordinator

Hospitality

Enterprise (> 1000 emp.)

10/10/2016

"A Tremendous Value"

4.5/5

What do you like best about ReviewTrackers?

A tremendous value for the price for what the platform is able to do. Their team is incredibly responsive, in tune with what their consumers are asking for and striving to exceed expectations at every turn. Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

It would be fantastic to be able to reply directly from the platform to the various sites where reviews are posted and be able to designate a workflow for teams with multiple team members and track efficiency in response times. Review collected by and hosted on G2.com.

Response from Chris Campbell of ReviewTrackers

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Thanks for the great review, Jason, we really appreciate you taking the time to share your feedback, and I'm sure potential customers are grateful for it. I have great news! You're now able to reply directly from the platform to Google and Facebook reviews, and more sources are on their way soon. Let us know if you're interested in setting it up. Thanks again!

UF

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

10/12/2016

"Review trackers is an extremely useful tool"

5/5

What do you like best about ReviewTrackers?

I really appreciate how I can have all reviews at my finger tips through email of review trackers and then can continue on by clicking on the link if I want to respond. There are so many portals we are reviewed on that I never realized until review trackers. I feel I can better respond to our fans, customers, and those that may have immediate feedback that needs attention. I feel much more connected to our customers. Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

That they came through the next day rather than live in the moment. Its not a big deal but the only thing I would want to see improved if I could. Review collected by and hosted on G2.com.

Recommendations to others considering ReviewTrackers:

Its a one stop shop of seeing all the reviews from any site through one portal and measuring the success or improvements on all in portal. It is better use of time, not missing any reviews, and getting a clear picture to how your company is doing as a whole. Review collected by and hosted on G2.com.

What problems is ReviewTrackers solving and how is that benefiting you?

The metrics that are provided allow me to see how each of my restaurants are ranked overall. We do contests with them and it allows our stores to have goals for overall social media reviews. The metrics also provide summaries of each of the sites so we can see how each store is doing on the specific sites such as yelp, google, Facebook etc. We use this information and summaries of reviews for our manager meetings every two weeks. Review collected by and hosted on G2.com.

Response from Chris Campbell of ReviewTrackers

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Thanks very much for the great feedback! We're glad you found our review monitoring solution as beneficial as we hoped you would. Having software that can save hours a week/month is amazing, isn't it? Best of luck tracking your reviews!

MS

Mark S.

VP Digital and Social Marketing

Marketing and Advertising

Small-Business (50 or fewer emp.)

10/10/2016

"ReviewTrackers makes my job easy!"

5/5

What do you like best about ReviewTrackers?

I love a lot of things about ReviewTrackers. First, the ease of having your reviews compiled for you is phenomenal. Second, the notifications allow you to have as much exposure or as little to the reviews as you want. Finally, it is easy to use as a team or team manager. Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

The only thing I don't love is that if you want to respond to a Google review, there is not a way to take you directly to the review like there is on a TripAdvisor review, for example. Review collected by and hosted on G2.com.

Response from Chris Campbell of ReviewTrackers

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Hey Mark,

Wow, thank you very much for the kind words. We here at ReviewTrackers feel so lucky to be able to work with you and the team at Clear Marketing. By helping us out with such positive a positive review, I'm sure you've just convinced others to "move forward with confidence."

I hope you do the same.

Thanks again!

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

6/22/2017

"Review Trackers"

5/5

What do you like best about ReviewTrackers?

So easy to use! Customer Service is amazing. Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

We use the platform a bit differently than most consumers. I have no problems and dislike nothing. I think its great! Review collected by and hosted on G2.com.

Response from Chris Campbell of ReviewTrackers

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Thanks so much for the kind words about our Customer Service. We pride ourselves on our "white-glove" approach to Customer Success, so it's always great to see the extra effort is appreciated. Let us know if you have any questions or issues in the future. Thanks again!

MM

Micah M.

Customer Relationship and Dealer Standards Manager

Automotive

Mid-Market (51-1000 emp.)

10/11/2016

"Efficient and cheap"

4.5/5

What do you like best about ReviewTrackers?

Much easier than browsing review sites daily for multiple businesses. Easy to add new businesses, and great reports. Adding multiple users with different access levels is simple as well. The request review function is pretty slick as well. Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

There is a slight lag time between a review being posted and an alert being emailed. Some Yelp reviews that are filtered do not get captured. Review collected by and hosted on G2.com.

Response from Chris Campbell of ReviewTrackers

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Hi Micah! Thank you so much for taking the time to write a great review here on G2 Crowd. We are happy it's easy for you to add new business locations and add multiple users with different level access. Best of luck with your online reputation.

JG

Joel G.

Principal

Internet

Small-Business (50 or fewer emp.)

10/11/2016

"Great way to consolidate the online review effort"

5/5

What do you like best about ReviewTrackers?

I have been very pleased with Review Trackers. It is an affordable and easy to use system that helps me consolidate and be more accountable with my online review efforts for clients. Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

Although I think it can be more robust and integrate with business websites better, it delivers on ease of use and results. Review collected by and hosted on G2.com.

Recommendations to others considering ReviewTrackers:

If you are an individual or agency looking to organize and consolidate your review efforts than I would highly recommend Review Trackers. Review collected by and hosted on G2.com.

What problems is ReviewTrackers solving and how is that benefiting you?

Since I manage multiple clients, it offers value-added time-saving results. Review collected by and hosted on G2.com.

Response from Chris Campbell of ReviewTrackers

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Hi there, Joel! Thanks for the great review. We're so happy our product has helped you save time and that you are more accountable for your clients. Best of luck to you!

AI

Verified User in Internet

Small-Business (50 or fewer emp.)

11/20/2015

"Review Trackers is First Rate"

5/5

What do you like best about ReviewTrackers?

Takes all of the pain of monitoring multiple sites without having to do much work. Instant feedback allows us to quickly respond to reviews and thank customers for great reviews. Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

I don't have anything negative to say at this time. Review collected by and hosted on G2.com.

Recommendations to others considering ReviewTrackers:

Make sure you work with the ReviewTrackers team when setting up your account. They can make it a lot easier and same you a fair amount of time by letting them know what you need. They can sometimes even set pieces up for you, which can save you a lot of time. Review collected by and hosted on G2.com.

What problems is ReviewTrackers solving and how is that benefiting you?

Able to monitor in real time both positive and negative feedback from customers. This allows us to react immediately and thank users for their comments and address any issues. Review collected by and hosted on G2.com.

Response from Chris Campbell of ReviewTrackers

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Hi there, Thank you very much for the wonderful feedback! We are happy to see how our automated tools have simplified your online reputation management. Let us know if you ever need anything!

ZB

Zeke B.

Project Manager

Internet

Small-Business (50 or fewer emp.)

5/26/2016

"Review Trackers for Others"

0/5

What do you like best about ReviewTrackers?

I do like that it gives each company the opportunity to put all of your review outlets in one place. Because of that, you are able to monitor and see what is happening across the board. There are SO many review applications and outlets, this is a great way for a company to look at their own marketing efforts and where they could spend a little money on advertising with these applications. Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

As a person who works in the marketing industry for a marketing firm, it really drives customers away from your site by the way they want people who have had a bad experience to go to ANOTHER site and fill out ANOTHER thing telling you why, thus hiding all the bad ones and filtering out the good ones to show up online on various review sites instead of showing ALL of them - the good and the bad. Review collected by and hosted on G2.com.

Recommendations to others considering ReviewTrackers:

Unless youʻre a BIG company, itʻs not really worth the time to get. You also have to have someone on your team willing to look at and respond to each and every outlet - as it doesnʻt allow you to respond within the software. Review collected by and hosted on G2.com.

What problems is ReviewTrackers solving and how is that benefiting you?

We were tasked with monitoring several restaurantsʻ social media reviews and were looking for a way to do so without having to log in to every single one. What we have found is it is a great tool to use to monitor the various outlets, but only if youʻre aware of them. It doesnʻt search for your information, you have to fill it in yourself. Review collected by and hosted on G2.com.

Response from Chris Campbell of ReviewTrackers

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Hi Zeke,

Thank you for taking the time to share your thoughts and taking the time to speak with us. Thanks to your follow-up, we learned that you were introduced to our platform through a longtime user’s account and may have missed out on important info provided in our typical onboarding process.

We’re glad you were able to meet with Kelly on our Customer Success team to learn more in a 1-on-1 training session.

When a location is added to ReviewTrackers, our trusty Onboarding Team performs a thorough search to make sure we’re monitoring all existing review profiles, even the ones many people don’t usually think of (e.g., Foursquare or Citysearch). This helps us ensure we’re providing each ReviewTrackers customer with as much meaningful data as possible.

While we would love to allow ReviewTrackers users to respond to reviews directly from the platform, we’re very dedicated to following the guidelines set by review sites. These guidelines currently prohibit third parties from publishing content on your behalf or syncing your login information, but we always aim to add value and save our customers time in alternative ways.

I hope this helps answers any more questions that could arise due to this 0/10 star review. If you have any questions, please do not hesitate to email me at brian@reviewtrackers.com and I'd be happy to help.

Thanks again,

Brian

DS

Dennis A. S.

Director of Marketing

Real Estate

Enterprise (> 1000 emp.)

10/14/2016

"Outstanding platform!"

4/5

What do you like best about ReviewTrackers?

Real time alerts allow me to focus on other areas of our business Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

I like all features and ease of use for this platform Review collected by and hosted on G2.com.

Recommendations to others considering ReviewTrackers:

The cost is really reasonable and the real time notifications keep you on top of all your reviews, allowing you to focus on other areas of your business. Review collected by and hosted on G2.com.

What problems is ReviewTrackers solving and how is that benefiting you?

The real time alerts allows us to identify potential operational issues and also enables us to enact service recovery efforts in rapid fashion. Review collected by and hosted on G2.com.

Response from Chris Campbell of ReviewTrackers

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Hi there, Dennis. Thank you very much for taking the time and leave us a review. Is there anything specific that we can do to bump it up to 10/10? Let me know and I'll do the best I can to make it happen. Thank you!

JT

Jon T.

Founder

Small-Business (50 or fewer emp.)

10/13/2016

"Love ReviewTrackers"

5/5

What do you like best about ReviewTrackers?

The review notifications. This helps us stay on top of negative reviews for our clients. Review collected by and hosted on G2.com.

What do you dislike about ReviewTrackers?

Nothing that comes to mind. It could be less expensive, but then again they have to make money, right? Review collected by and hosted on G2.com.

Recommendations to others considering ReviewTrackers:

Trial the program for one location. Review collected by and hosted on G2.com.

What problems is ReviewTrackers solving and how is that benefiting you?

We use ReviewTrackers to manage our clients' online reputations. This tool helps us not only get notified of negative and positive reviews, but we've also increased the reviews for our clients using their templated system. Review collected by and hosted on G2.com.

Response from Chris Campbell of ReviewTrackers

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Hi Jonathon, thanks for writing a review for our product. You're totally right, we have to make money! We're glad ReviewTrackers has helped you manage your clients' online reputations. Keep on trackin'!