--- title: ReviewTrackers Reviews meta_title: 'ReviewTrackers Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 161 reviews by the users' company size, role or industry to find out how ReviewTrackers works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 161 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # ReviewTrackers Reviews **Vendor:** PG Forsta **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 161 ## About ReviewTrackers The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acquisition and retention strategies and ultimately grow your bottom line. ReviewTrackers empowers 175,000+ business locations to understand their customers better through advanced review management, local search, customer feedback and business insight/operations technology. Our business solutions allow for analyzing, amplifying, and maximizing insights so brands can beat their competitors, accelerate business acquisition and improve retention while driving more authentic connections with customers. ## ReviewTrackers Reviews ### 1. Excellent tool for multiple sources **Rating:** 4.5/5.0 stars **Reviewed by:** Dan L. | Marketing Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2018 **What do you like best about ReviewTrackers?** It gives me everything at once in one easy to use place. The dashboard lets me see the source and the site. **What do you dislike about ReviewTrackers?** Some lag time from site to ReviewTracker. **Recommendations to others considering ReviewTrackers:** Pretty comprehensive for getting the big picture and taking steps towards response. **What problems is ReviewTrackers solving and how is that benefiting you?** It allows multiple people to get insight into the whole review picture while filtering it to each person's needs. Easy to navigate. The daily emails are perfect for those who don't want to log in. **Official Response from Chris Campbell:** > Thank you for reviewing ReviewTrackers! We are so happy to hear that the review management dashboard is working for your team. Your review makes a difference to us and it helps motivate us even more to do our best. ### 2. ReviewTrackers has made keeping up with our business's online reputation much easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2018 **What do you like best about ReviewTrackers?** dashboard is very intuitive and the customer service is extremely responsive. **What do you dislike about ReviewTrackers?** Wish they'd notified users of recent upgrades made ahead of time. But they were upgrades to the platform so that's good and they were very helpful when I asked about it. **What problems is ReviewTrackers solving and how is that benefiting you?** Monitoring, managing, and leveraging our online reputation. **Official Response from Alyssa Shaoul:** > Hello there, We appreciate your positive feedback about our software. We take pride in serving our customers and we're happy that you love our dashboard as well as the responsiveness of our customer service team. As far as product updates, you can be one of the first to know by reading our monthly customer newsletter. If this is something you're not getting, send an email to your Customer Success Manager and we'll add you to the subscription list for that right away. Thanks again! ### 3. Easy to Manage Reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2018 **What do you like best about ReviewTrackers?** I really like that I can add managers with their own login and that they can set their account to get notifications when we get bad reviews. I also really like the reports that can be made which makes it easy to share with board members. **What do you dislike about ReviewTrackers?** I don't like that I have to directed off of the site to respond to reviews. I wish there was a way that we could manage and reply to reviews without ever leaving the reviewtrackers website. **Recommendations to others considering ReviewTrackers:** Recommend if you are looking for an easy way to keep management aware of reviews. **What problems is ReviewTrackers solving and how is that benefiting you?** We are able to immediately see where we excel and what needs improvement. **Official Response from Chris Campbell:** > Hi there, Thank you for taking the time to write a great review on G2 Crowd. I'm thrilled to hear that you have been using ReviewTrackers in order to stay on top of what customers are saying online, understand their experiences better, and identify opportunities for improvement. This has always been our vision. In case you haven't implemented this yet, our new Google and Facebook integrations allow you to respond to reviews on Google and Facebook from within the app. No need to leave your dashboard. Just contact your Customer Success manager and they'll set it up for you ASAP. ### 4. Great site, great dashboard, incredibly user-friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2018 **What do you like best about ReviewTrackers?** Review Trackers is easy to use, and I love the custom reports you can create with just a few clicks. **What do you dislike about ReviewTrackers?** Location performance page can't be exported. **What problems is ReviewTrackers solving and how is that benefiting you?** Insight into the customer base in every community Westfield Shopping Centers are located. RT is a great touch point for customer feedback and insight as to how we can improve the guest experience, and it's also a good touch point to say thank you for visiting the shopping center! **Official Response from Alyssa Shaoul:** > Hi there, Thank you for taking the time to provide us with a review of your experience with ReviewTrackers. I am pleased to hear that you are using custom reports in your workflow. And thanks for your feedback about location performance page: we'll look into what we can do to make this feature more useful for your team. ### 5. ReviewTrackers has helped us increase our group rating **Rating:** 5.0/5.0 stars **Reviewed by:** Alex F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2018 **What do you like best about ReviewTrackers?** The ability to respond in the ReviewTrackers platform, and have all our reviews and responses in one place, makes it easy for us to go back and check if we need to. **What do you dislike about ReviewTrackers?** Unable to respond in platform to Zomato and Trip Advisor reviews **Recommendations to others considering ReviewTrackers:** You might not think it is something your organization needs, but it has been a massive time saver for us and ensures we are responding to all our customer's reviews. **What problems is ReviewTrackers solving and how is that benefiting you?** We are able to communicate directly with the customer after their visit to one of our venues and provide support if something has gone wrong. **Official Response from Chris Campbell:** > Hi Alex, Thank you for taking the time to share your feedback with the G2 Crowd community. We are delighted that ReviewTrackers has successfully helped your organization improve your ratings (while also saving you time), and we are thrilled that you've been able to leverage our review response features in order to connect with your customers. Thanks again for your review, and if you have more feedback to share, please do not hesitate to let us know. ### 6. ReviewTrackers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2018 **What do you like best about ReviewTrackers?** The ability to see all reviews in one place. **What do you dislike about ReviewTrackers?** There is nothing I can think of in particular. **What problems is ReviewTrackers solving and how is that benefiting you?** Prior to ReviewTrackers I was screenshotting all of our TripAdvisor reviews & sending to our executive team that way and it wasn't clean or easy to read. With ReviewTrackers I can export them into an excel sheet & send them and it's much easier to read. It's also great to be able to assign a status to the review so everyone on the team can see if it's been responded to or not. **Official Response from Chris Campbell:** > Hello there, thank you for sharing your feedback here on G2 Crowd. I'm so happy you no longer have to screenshot your reviews! ### 7. Great tool for a busy agency **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2018 **What do you like best about ReviewTrackers?** We are a smaller digital agency with clients with different requests - review trackers is able to pull in reviews from several different platforms, which is very helpful for our clients. **What do you dislike about ReviewTrackers?** Some of the platforms take longer to pull into the platform and send a notification - like google. This can be problematic if it is something that needs immediate attention. **Recommendations to others considering ReviewTrackers:** This is a great tool for tracking reviews and getting notifications **What problems is ReviewTrackers solving and how is that benefiting you?** Being able to track reviews for our clients on several different platforms. **Official Response from Chris Campbell:** > Hi there, thank you for sharing your valuable feedback on G2 Crowd. I'm glad to hear that ReviewTrackers is helping your agency track client reviews on numerous review platforms! Let us know if you need help setting up your Google integration: this should help you pull data faster from your review sources. ### 8. ReviewTrackers is good for business! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2018 **What do you like best about ReviewTrackers?** ReviewTrackers has been so beneficial for us to manage all of our reviews in one place and has changed our entire work flow. They also have the best support team which is extremely important to us if we need extra trainings, have any issues or whatever it may be! **What do you dislike about ReviewTrackers?** I used to say it was the lag time of when a review was made but now there is zero lag time and we get reviews right away. **What problems is ReviewTrackers solving and how is that benefiting you?** We are solving the issue of not only managing our time better but we are also helping to solve consumer satisfaction. We want to be quick and helpful to our customers so having a tool that helps us do that is extremely important. **Official Response from Chris Campbell:** > Hi there, thank you so much for the nice review! We firmly believe in having a pulse on customer experience and online reputation and we're glad you're able to manage these more easily using ReviewTrackers. Let us know if you need anything. ### 9. Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Raeghan T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2018 **What do you like best about ReviewTrackers?** Review Trackers allows me to answer and monitor all reviews from several different channels for 300+ locations. I can't imagine trying to track all reviews without them being housed in one handy area. **What do you dislike about ReviewTrackers?** Reporting. I wish there were more options. **Recommendations to others considering ReviewTrackers:** It would be very helpful to be able to customize reporting. Maybe more options? **What problems is ReviewTrackers solving and how is that benefiting you?** The ability to reply to all reviews, both good and bad. **Official Response from Alyssa Shaoul:** > Hi Raeghan, thank you so much for your G2 Crowd review! We're glad you're able to manage reviews of hundreds of locations using our platform. We take your feedback about reporting seriously, and our product team is hard at work to deliver more comprehensive reporting solutions for customers ASAP. Appreciate your feedback! ### 10. Great Company, Great Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Kacey T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2018 **What do you like best about ReviewTrackers?** They have a fantastic customer support team, and their product consistently meets performance and feature expectations. **What do you dislike about ReviewTrackers?** There is really not much to dislike as a ReviewTrackers partner! **What problems is ReviewTrackers solving and how is that benefiting you?** ReviewTrackers helps our company effectively provide comprehensive solutions for our customers. **Official Response from Chris Campbell:** > Hi Kacey, Thank you so much for your great review here on G2 Crowd. We are thrilled to hear that our software has helped your organization manage online reviews and customer feedback. Your comments have certainly made our customer support team's day! ### 11. Easy to use and feature rich **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2018 **What do you like best about ReviewTrackers?** That the setup of tracking URLs is done by the staff at ReviewTrackers and that you have the ability to add others if need be. **What do you dislike about ReviewTrackers?** That you can only track one URL per site per location. So if you're tracking for a law firm with multiple attorneys you have to treat each attorney as a location. **Recommendations to others considering ReviewTrackers:** Protecting online reputation and obtaining feedback is crucial. ReviewTrackers makes it easy. **What problems is ReviewTrackers solving and how is that benefiting you?** Quickly catching negative reviews and protecting online reputations. **Official Response from Chris Campbell:** > Thanks for sharing your feedback! We love that you're able to stay on top of your online reputation using our software. Thanks, too, for your helpful suggestions, which I have already shared with our Product team. And please don't hesitate to let your CS manager know if you have additional ideas. ### 12. Customer service like none other. **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth G. | Director of Hospitality, Restaurants, Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2016 **What do you like best about ReviewTrackers?** There isn't a question that the team hasn't answered clearly and promptly. Sometimes a company will sign you on and then the customer service basically signs off. Not ReviewTrackers. I've tried to recruit them to come work for us, but without luck. I also find the dashboard to be very user friendly. I can jump around with ease and analyze data between our restaurants and different time periods. I know that when I present the data to my CEO, it's spot on. **What do you dislike about ReviewTrackers?** I only wish that the look back period could be automatic for each of the restaurants on each of the various review sites. ReviewTrackers has offered to do a longer look back period upon special request. I would rather it come as part of the package. **Recommendations to others considering ReviewTrackers:** This is the way to go. It's made it so easy for us to stay on top of our customer reviews. Very useful! **What problems is ReviewTrackers solving and how is that benefiting you?** We have used ReviewTrackers data to look at trends with some of our restaurants that were 'popping' with negative reviews. **Official Response from Chris Campbell:** > Wow Elizabeth! I just shared your review with our Customer Success team and I'm fairly certain you just made their day. I've also shared your feedback with the product and sales team so they can look into the possibility of making an extended "look back" period a default option. Please let us know of any other product enhancements you think of! Its your feedback that makes our product so successful. ### 13. Review Trackers Saves Us Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2018 **What do you like best about ReviewTrackers?** Review trackers helps to make a time-consuming task more efficient. The platform is comprehensive, easy to navigate, and organized. **What do you dislike about ReviewTrackers?** It could be easier to add companies to the platform. **What problems is ReviewTrackers solving and how is that benefiting you?** When managing reviews for multiple companies, having a platform like Review Trackers helps to make the process simple and quick. The reports especially come in handy! The biggest benefit is the time that this platform has saved us in tracking and responding to reviews. **Official Response from Chris Campbell:** > Hi there, thank you for taking the time to share your feedback with the G2 Crowd community. I appreciate your thoughts on our software and I am glad it has helped your team save time. Be sure to ask your CS manager about our Local Listings feature: this should help you increase efficiency in adding companies to the platform. Thanks again! ### 14. Useful Tool for Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis J. | Social Media Manager, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2018 **What do you like best about ReviewTrackers?** I love how clean the platform is and how easy it is to use. **What do you dislike about ReviewTrackers?** I wish we could respond to Yelp reviews in the platform. **What problems is ReviewTrackers solving and how is that benefiting you?** It's so much easier to manage reviews for dozens of locations when they are in one place! **Official Response from Chris Campbell:** > Hi Alexis! Thank you so much for taking the time to leave a review here on G2 Crowd. We are happy to hear that ReviewTrackers has helped your team monitor online reviews across dozens of locations more easily! And thank you for appreciating the clean look and ease of use of our platform: our Product and Engineering teams are committed to delivering the best possible user experience for customers like you. ### 15. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2018 **What do you like best about ReviewTrackers?** I love that all of information is in one spot, I do not have to go to each site to gather information on our reviews **What do you dislike about ReviewTrackers?** I wish that it would collect reviews from Angie's list **Recommendations to others considering ReviewTrackers:** I would give it a try, it is so helpful in keeping an on on your social networks. **What problems is ReviewTrackers solving and how is that benefiting you?** It is great to have the reporting that can be shared with the people that need it **Official Response from Chris Campbell:** > Hi there, Thank you for sharing your thoughts and feedback here on G2 Crowd. We're glad that your organization is able to derive value from ReviewTrackers, especially in terms of reporting and management of your reviews and ratings. By the way, in case you missed it, we recently rolled out an integration with Hootsuite in order to bring all your reviews and social mentions in one place. Just contact your Customer Success Manager and they'll quickly set it up for you. Thanks again for taking the time to write a review! ### 16. Review Trackers has made my job so much easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2018 **What do you like best about ReviewTrackers?** I like being able to respond to all review platforms in one spot. Also, the reporting is fantastic. **What do you dislike about ReviewTrackers?** I don't like that I can't respond privately from this platform. **Recommendations to others considering ReviewTrackers:** Review trackers has simplified reputation management for the user. I strongly recommend using them! **What problems is ReviewTrackers solving and how is that benefiting you?** I am able to track trends a lot easier with the reporting and I am able to report to the individual locations with location-specific information. **Official Response from Chris Campbell:** > Hi there, I am so happy to hear that ReviewTrackers has made your job easier and simplified online reputation management for your team. Thanks for taking the time to review us, and please let us know if you have any additional feedback or ideas. ### 17. Review Tracker review after using the tool **Rating:** 3.0/5.0 stars **Reviewed by:** Stephen J. | Business Development, Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2017 **What do you like best about ReviewTrackers?** I like the analytics available. I also like the colorful charts and graphs that come with the analytics page. The UI visuals (after the recent udpate) are one of the best in the segment. The grouping feature available let us view aggregated results for a segment/group. At that time (when we were using), they were the first ones to offer Yelp! data in its entirety. **What do you dislike about ReviewTrackers?** The price was not optimal and that's why we moved to another tool. I also thought that some of the deep-dive features were not very helpful and took more clicks to come out of. I also felt that it was not very easy to identify at what level of deep-dive view I was in at particular time. **Recommendations to others considering ReviewTrackers:** Great tool in the segment. If the price is not a matter, then its a fantastic solution for your online reviews tracking/aggregating/tracking/responding business need. **What problems is ReviewTrackers solving and how is that benefiting you?** Easy aggregation of online reviews and features to respond or track workflow for the same. The coverage came with an impressive set of source sites. We were easily able to solve our need for managing our online reputation. **Official Response from Chris Campbell:** > Hello Stephen, Thank you so much for taking the time to review our review management solution. We (obviously) both know how important reviews and customer feedback are for business success, and how it helps prospects evaluate potential solutions. I'm disappointed to see you left us a 6/10 and would appreciate the opportunity to make it right. We value our customers as partners and to see that we parted ways with a negative experience is upsetting. If it's not too much trouble, I'd like to set up a time to chat with you about the second point you made in your review - about the functionality of the app and specifically which features you did not find very helpful. If you'd be open to a short conversation, please let me know, I can be reached at brian@reviewtrackers.com Again, I really appreciate you leaving your review. It's what makes our world go around! Thanks. ### 18. Phenomenal product and an even better team behind the scenes supporting it and YOU. **Rating:** 5.0/5.0 stars **Reviewed by:** Shayna G. | Reputation Management Specialist, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2017 **What do you like best about ReviewTrackers?** I would give more than 5 stars if I could. Stacey and the team at ReviewTrackers are phenomenal. They are extremely knowledgeable and professional, as well as refreshingly fun and friendly. BEST customer service!!! ReviewTrackers is a very well built platform that is easy to use. I use ReviewTrackers on a daily basis and benefit from it tremendously. It takes all the hard work out of monitoring and requesting reviews, leaving you time to analyze and make the most of the data and insight provided! Highly recommend. **What do you dislike about ReviewTrackers?** I can't think of anything I dislike or that truly needs improvement. I think additional data on the dashboard would be helpful. Similar to "Trending Topics", it would be nice to have other fun, measurable, visual elements to reference and report on. **Recommendations to others considering ReviewTrackers:** ReviewTrackers is a very well built platform that is easy to use. I use ReviewTrackers on a daily basis and benefit from it tremendously. It takes all the hard work out of monitoring and requesting reviews, leaving you time to analyze and make the most of the data and insight provided! Highly recommend. **What problems is ReviewTrackers solving and how is that benefiting you?** We needed visibility into what was being said online about our various office locations and brands. It is imperative in such a fast-paced industry (and with the speed and reach of the internet) to have ONE platform that collects, reports, notifies and assists us in tracking all of this data. Aside from general visibility, we also wish to identify trends and gain valuable insight from our customers and the online community. **Official Response from Chris Campbell:** > Hello Shayna, Thank you so much for the wonderful review of our product and customer service. We take pride in every review we receive... and every review we help our customers receive. Thanks also for the suggestion of adding additional data to the dashboard. I've passed this along to our product and engineering team. Let me know if you have any other suggestions, we love customer feedback! Thanks again! ### 19. Efficient and User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2018 **What do you like best about ReviewTrackers?** I can keep track of all my reviews in one place, use the tag feature for KPI reporting. **What do you dislike about ReviewTrackers?** We'd like to be able to pull reports for the current star rating that shows on the business listing versus the average review score for the month. **What problems is ReviewTrackers solving and how is that benefiting you?** Types of complaints and managing month-over-month progress. **Official Response from Chris Campbell:** > Hi there, thank you for taking the time to review us! I'm glad ReviewTrackers is able to help your organization consolidate all your reviews in one place. Please feel free to reach out to your CS manager if you have additional feedback and suggestions. ### 20. Very satisfied **Rating:** 4.5/5.0 stars **Reviewed by:** Bill V. | Marketing Manager - Digital and Web; Corporate Communications Lead, Automotive, Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2017 **What do you like best about ReviewTrackers?** ReviewTrackers has a great customer success team. Our representative is incredibly responsive, and consistently goes above and beyond to answer questions and provide solutions to us. They are continually adding new features to the platform that is making it easier for me to manage 300+ locations on multiple review platforms. **What do you dislike about ReviewTrackers?** That we didn't engage with them sooner. I have no complaints about their services whatsoever. **What problems is ReviewTrackers solving and how is that benefiting you?** ABRA has more than 300 locations and until we implemented ReviewTrackers, we had very little insight into our reputation and customer issues being posted to Google and Yelp in particular. The platform has allowed us to take a disciplined approach to reputation management. In addition, we are a learning organization and take the opportunity to improve very seriously; ReviewTrackers has allowed us spot possible trends and problems that need to be addressed. **Official Response from Chris Campbell:** > Hi there Bill, Wanted to quickly follow-up with you and thank you for the great review. Your story is definitely inspiring to other businesses, and I'm glad ReviewTrackers could be a part in it. Let us know if you have any other feedback. Thanks again. ### 21. ReviewTrackers provides great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2018 **What do you like best about ReviewTrackers?** ReviewTrackers has provided great customer support both to our social teams and our accounting teams when we've had questions with the billings. ReviewTrackers has been a great way to track reviews. **What do you dislike about ReviewTrackers?** There truly is nothing to dislike about ReviewTrackers. They always provide accommodating service and answer questions in a timely manner. **What problems is ReviewTrackers solving and how is that benefiting you?** We are able to see our reviews in one place for many different locations rather than pulling up all different websites. **Official Response from Alyssa Shaoul:** > Hi there, I'm so glad to hear that our software is helping you consolidate all the reviews of your business locations, and that our support team is able to respond to the needs of your social and accounting teams. Thank you for taking the time to write a review here on G2 Crowd! ### 22. Love ReviewTrackers **Rating:** 5.0/5.0 stars **Reviewed by:** Megan C. | Social Media Buyer, Gambling & Casinos, Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2017 **What do you like best about ReviewTrackers?** I love the ability to keep tabs on all locations in one place - streamlines my workflow extremely well! **What do you dislike about ReviewTrackers?** I wish the Search Bar at the top of the dashboard (where you can select Groups or Locations) was a little more intuitive - sometimes even when I type in a new item, it reverts back to the old one. It would also be nice to have the capability to respond to reviews directly within the platform so you don't have to click out to the sites. **What problems is ReviewTrackers solving and how is that benefiting you?** We're using it to identify any and all issues that are happening at our properties. Being able to view everything in one place makes everything super efficient - especially when you have the ability to receive information to your inbox instantly. **Official Response from Chris Campbell:** > Hi Megan, Thank you so much for taking the time and leaving such a thorough review, I'm sure our future customers are quite appreciative. Love your specific suggestions and have passed them along to our product team. Have you seen the new Google My Business and Facebook integrations, which allow you to respond to reviews directly from the app? We're working on making that feature native to the all review sources, but is there another review source you want sooner, rather than later? Let me know! Thanks again. ### 23. A Great Monitoring Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Gabby G. | Social Media Strategist, Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2017 **What do you like best about ReviewTrackers?** I'm able to filter between locations, star-ratings, platforms and various lengths of time to create and distribute reports to my various internal clients. We have eyes on ALL reviews left for U.S. Bank branches and are able to communicate with customers (because of this review awareness) in a more timely manner than we could before implementing ReviewTrackers into our strategy. **What do you dislike about ReviewTrackers?** I'm looking forward to having functionality to respond to reviews on all relevant consumer review platforms within ReviewTrackers and be able to see the entire online interaction between customer and customer care representative in one place. **Recommendations to others considering ReviewTrackers:** Our team has an amazing working relationship with the RT team. We are very lucky to be partnered with a very talented and hard working customer care rep who always responds in a timely manner and provides an exceptional amount of support for our team. We greatly appreciate them and all the time and effort they put into our account. **What problems is ReviewTrackers solving and how is that benefiting you?** We are able to identify opportunities for improvement as well as send kudos to the employees who are going above and beyond for our customers. Internal recognition and identification of customer pain points are the largest pieces of data/benefits we receive from ReviewTrackers **Official Response from Chris Campbell:** > Hello Gabby, Thanks for such a glowing review! You obviously know how valuable reviews are to businesses, so we all really appreciate you taking the time. We've heard from a lot of customers who are excited for the functionality to respond to reviews from within the app, and it's coming (very!) soon. Stay tuned! Also, thanks for the shout-out to your customer care rep, I'm going to share this review with her and the rest of the team, and it'll probably make their day. Thanks again! ### 24. Review Trackers is an invaluable service! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey D. | Director of Marketing and Business Development, Medical Practice, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2016 **What do you like best about ReviewTrackers?** Review Trackers makes it seamless to both manage our online reviews as well as collect internal feedback to then increase positive external reviews. The dashboard allows for quick reports and access to any new external reviews. This quick glance often lets us see if there is an over-arching issue that needs to be addressed. **What do you dislike about ReviewTrackers?** The only negative I can think of is the ability to have the "from" name and email on the request reviews emails be saved as something other than the account manager. I currently have to change those fields each time for each "location" so it isn't my name and contact email. **Recommendations to others considering ReviewTrackers:** If not doing so, definitely utilize the request feedback feature, it has greatly increased our positive external reviews! **What problems is ReviewTrackers solving and how is that benefiting you?** Review Trackers have allowed us to be much more proactive if there is a problem or negative review. The benefit is to personally request feedback in a quick email with the external links added for positive feedback.It is also an additional opportunity to ask patients to sign up for our online portal in the review emails, which has increased those sign ups as well as reviews. **Official Response from Chris Campbell:** > Hi Kelsey! Thanks for taking the time to leave us a review here on G2 Crowd, we really appreciate it. I've passed along your feedback to our awesome product team. If you have any other ideas for improvement, please feel free to pass them along. Thanks again! ### 25. Easy & Helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan S. | Marketing & Social Media Manager, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2017 **What do you like best about ReviewTrackers?** I love this site. It's so user friendly and it's really helpful for keeping track of all the analytics from month to month or quarter to quarter, etc. Also, their customer service is AMAZING and they always get back to you super quickly and are so helpful! **What do you dislike about ReviewTrackers?** Honestly there's nothing I really dislike about the site! **What problems is ReviewTrackers solving and how is that benefiting you?** It helps us keep track of our review averages across sites for each quarter to see where we're falling short and what platforms we're thriving on. It keeps us all motivated and helps us to see what areas the problems are in so we can fix them! **Official Response from Chris Campbell:** > Hi Morgan, Thanks for the great review! Best of luck with your review management. As always, let us know if you need anything at all. Thanks again. ### 26. good site to monitor **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2016 **What do you like best about ReviewTrackers?** I find ReviewTrackers to be a good site to monitor and track my reviews. Overall, it does the job and allows me to track reviews by date, location and rating. I would rate Review Trackers an 8/10.happy with Review Tracker the dashboard is easy to use. **What do you dislike about ReviewTrackers?** For the most part, it is reliable. However, there are times when the site is a bit slow, or a few reviews may be missing & many reviews took up to 2 days to be display on the dashboard. **What problems is ReviewTrackers solving and how is that benefiting you?** Track reviews. Overall, it does the job and allows me to track reviews by date, location and rating. **Official Response from Chris Campbell:** > Thanks for the great feedback! Sorry to hear about some of the issues with the expediency of your review data. Have you reached out to our Customer Success team about it? Let us know of any issues you have. Best of luck with your reviews. ### 27. Great for multi-brand CRM organization, solid UI UX **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Director of Digital Marketing, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2017 **What do you like best about ReviewTrackers?** The user interface is simple and intuitive, and it is very easy to add additional channels, brands, locations, and users. **What do you dislike about ReviewTrackers?** A little clunky when replying via certain channels **What problems is ReviewTrackers solving and how is that benefiting you?** Ease of reporting on guest feedback to operational team. Automated logs and summaries are of huge benefit and something that used to take a lot of manual work **Official Response from Chris Campbell:** > Hi there Lee, thanks for the transparent feedback. I understand completely when you say that replying to reviews can be a little "clunky" (great word usage, by the way) and I wanted to assure you we are working on a seamless experience for all of our review sources. We've spent a good deal of time making sure our UI was intuitive so large businesses could easily add new locations, and users. In fact, we have lots of great new features in the pipeline that will make that process even more streamlined. I've passed along your feedback about the clunkiness to the engineering team. We take our customer satisfaction seriously so I'm really glad you took the time to tell us how we can improve. ### 28. A Great Tool for Reputation Management **Rating:** 4.0/5.0 stars **Reviewed by:** Myranda G. | Public Relations and Communications Manager, Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2016 **What do you like best about ReviewTrackers?** Review Tracker's customer support team is outstanding. They are always quick to respond and resolve issues and are very friendly! I love the working relationship we have with them and for the price, you wont find many companies out there that do it better. Set up was easy and painless and month over month it is a simple platform to manage. Customer service can make or break an experience and I truly feel that the Review Tracker team makes their experience memorable. **What do you dislike about ReviewTrackers?** I do wish there were more options for reporting. The platform is very useful but an automatically generated report sent to each individual location would help all of our locations stay on top of their reviews. While there are many more options available to companies using Review Trackers, the particular platform that we use is pretty basic. **Recommendations to others considering ReviewTrackers:** For the price, there is no other company that matches the ease of use and simplicity of set up for this program. I highly recommend them! **What problems is ReviewTrackers solving and how is that benefiting you?** Reputation Management is a large part of the service industry that we are a part of. Review Trackers helps us manage all reviews and gives us the opportunity to reach out directly to our customers. Its a great way to connect to our customers and offer support. Without a tool such as this, we would be spending a large amount of our time searching each individual review website for all of our stores. This would be both time consuming and inefficient. With Review Trackers, we are able to filter all reviews into one dashboard making the process easy to use and easily accessible. This was a need that we didn't realize we had until we started using Review Trackers, now we cant see managing our customer reviews without it! **Official Response from Chris Campbell:** > Hello Myranda, Thanks so much for taking the time to leave such a thorough review of our reputation management software. I'm glad you've found the set up easy and the daily operation painless. I've passed along your praise, and more importantly your suggestions, to the product team. We are actively working on improving our reporting and metrics to help our customers better understand their customers. Stay tuned for an update about it soon! ### 29. Responsive service/easy platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2017 **What do you like best about ReviewTrackers?** The ReviewTrackers platform is easy to understand and use, even for someone who has never used an Online Reputation Management solution. Navigation is intuitive, and the site is simple yet provides the type of reporting we need. **What do you dislike about ReviewTrackers?** This is the first online program our company has used, and it meets our current needs. **What problems is ReviewTrackers solving and how is that benefiting you?** The ability to respond and track review status of all locations, all in one spot. **Official Response from Chris Campbell:** > Thank you so much for the kind words! I'm glad you found ReviewTrackers easy to use. Best of luck with your online reviews in the future, and (as always) let us know if you need anything or have any more feedback. Thanks again! ### 30. Friendly People, Helpful Tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Maelinn D. | Intern, Building Materials, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2017 **What do you like best about ReviewTrackers?** We can send multiple reviews in one click. **What do you dislike about ReviewTrackers?** Even if people review us online, we cannot see that until we officially send them a review request. **Recommendations to others considering ReviewTrackers:** None **What problems is ReviewTrackers solving and how is that benefiting you?** Bad reviews online as well as helping boost the online presence. **Official Response from Chris Campbell:** > Hi Maelinn, Thanks so much for all the valuable feedback in your review. We have great news! Our app allows all users to see all their reviews online, even when the review wasn't requested through our app. This is one of the primary features of our solution. Now, you can even respond to reviews through the app as well. Happy to answer any questions you may have. Thanks again! ### 31. ReviewTrackers is a game changer **Rating:** 4.5/5.0 stars **Reviewed by:** William H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2017 **What do you like best about ReviewTrackers?** Ease of use, proactive customer support, constantly improving feature set **What do you dislike about ReviewTrackers?** The speed of review alerts could be quicker **What problems is ReviewTrackers solving and how is that benefiting you?** We monitor and respond to reviews for multiple restaurant locations from one dashboard. **Official Response from Chris Campbell:** > Thanks for the glowing review, William! We've been really busy improving our features and your review is extremely encouraging. I've passed along your feedback for quicker review alerts to our engineering team, so keep your eyes peeled for an update. With our new Google and Facebook integrations, you're able to receive alerted of reviews nearly instantly, and we're actively working on similar integrations with other sources. Have you set up the Google My Business and Facebook integration yet? Let us know if you have a preference for quicker review alerts from specific sources and we can prioritize. Thanks again! ### 32. We use the API and it seems to work well. **Rating:** 4.0/5.0 stars **Reviewed by:** Scott K. | Director of Software Development, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2016 **What do you like best about ReviewTrackers?** Seems pretty solid. I get the info I expect and don't have to monitor the process that pulls this information. With the upgrade to v2.0 of the API, the search criteria is a bit better than it was. **What do you dislike about ReviewTrackers?** As we are reselling, adding and removing locations to monitor is a bit cumbersome. Would be nice if we could automate this. Also, the documentation for the APIs is not as good as it could be. There are some parameters that are just not documented that work just fine. I know it may be a work in progress but still, it needs work. **Recommendations to others considering ReviewTrackers:** They do what they say they will do. We are pretty happy so far. We had a bit of conversion troubles moving to the API v2 from v1 but with the help of support, we were able to get through it. **What problems is ReviewTrackers solving and how is that benefiting you?** Added value to our customers. They use us to do surveys and we combine our formal survey data with online reputation management data. **Official Response from Chris Campbell:** > Hi Scott, I believe this is the first review of our API, so kudos! I've passed along your feedback to our product and engineering teams, and I'm sure they're excited to hear about the more technical side of our business. Also, thank you for the shoutout to our customer success team. Best of luck! ### 33. Voice of Client is vital! We wouldn't trust this aspect of our success to anyone but ReviewTrackers. **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony Z. | General Manager, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2016 **What do you like best about ReviewTrackers?** I like that I can focus on 'good business' and not have to monitor or worry so much about potential bad reviews. **What do you dislike about ReviewTrackers?** I was told about website integration during a pre-sale conversation, but I have not had the time to integrate it. It was a very attractive feature that would guide negative reviews internally for response while posting positive. **What problems is ReviewTrackers solving and how is that benefiting you?** It is not so much that at this stage we are solving business problems, but rather taking preventative action. Reviews are an investment in future success (or failure). We are a small service organization and very client focused. We have learned in our short time in business (6 years) that time moves very quickly, and while our volume of reviews to date is very small, we realize that we must have a meaningful solution in place to handle customer reviews / Voice of Customer before we find ourselves with a business problem. **Official Response from Chris Campbell:** > Thanks so much for the great review and actionable feedback, Anthony. I'm glad you're able to focus more on your business. Best of luck with your online reviews! ### 34. Review trackers is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Nikita B. | Public Relations and Social Media Manager, Real Estate, Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2017 **What do you like best about ReviewTrackers?** Review trackers has helped me keep track of and garner more reviews for my company at a low cost and high ROI. **What do you dislike about ReviewTrackers?** The one request I have is that they would pull reviews from the lifetime of the company. **What problems is ReviewTrackers solving and how is that benefiting you?** Helps manage and keep track of my online reputation. **Official Response from Chris Campbell:** > Hello Nikita, Thank you so much for the review! I'm so happy that our app has helped you get more reviews, and a high ROI. Best of luck with your reviews! ### 35. Excellent Reputation Mnagement Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2017 **What do you like best about ReviewTrackers?** The ease of use and ability to customize to your exact needs! **What do you dislike about ReviewTrackers?** Really the tool is phenomenal as it stands. My understanding is that it is still in development to add additional features, which is exciting! **What problems is ReviewTrackers solving and how is that benefiting you?** Review Trackers allows you to manage reviews in an easy to use platform! It allows you to manage a large number of employees and their post-sale follow up with their customers in order to produce maximum survey results from both the manufacturer in addition to online reviews! Excellent tool! **Official Response from Chris Campbell:** > Thanks so much for the perfect public review. You're right, we're in the process of rolling out a handful of amazing new features that we think you'll love. Stay tuned and thanks again! ### 36. Helpful and knowledgeable staff keep things easy **Rating:** 5.0/5.0 stars **Reviewed by:** Megan G. | Specialist, Customer Communications, Real Estate, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2016 **What do you like best about ReviewTrackers?** I appreciate the speed in which the ReviewTrackers team works to respond and resolve any questions or concerns my colleagues or I may have. They are also excellent at providing guidance and additional insight on a space our business is unfamiliar with (social media). **What do you dislike about ReviewTrackers?** Would love for ReviewTrackers to have the ability to also capture BBB complaints, as opposed to just customer reviews. **What problems is ReviewTrackers solving and how is that benefiting you?** Our business is in the process of adopting a culture better-centered around listening to and quickly acting on consumer feedback. ReviewTrackers helps us in this effort as it provides an instant notice of what our customers are saying across the web so that we can review and respond almost immediately. In turn, this will help our social media presence and provide a positive consumer perception of our business. **Official Response from Chris Campbell:** > Hi Megan, thank you very very much for writing such a comprehensive review of our reputation management software! We're glad you're happy with our Customer Success team, it is something we actively work on. Anything to make our customers happier! ### 37. Review Trackers Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2017 **What do you like best about ReviewTrackers?** I like that the dashboard is easy to use and easy to understand. **What do you dislike about ReviewTrackers?** Adding locations used to be more difficult but since the update it is much easier, also the ability to edit the NPS question would be helpful. **What problems is ReviewTrackers solving and how is that benefiting you?** Monitoring third party review sites. **Official Response from Chris Campbell:** > This is such great feedback, thank you! We love that you found our dashboard easy to use and understand. There is a commonality between user experience and customer experience, and we actively try to succeed with both. To your other point about NPS... I have great news! We'll soon be releasing new feedback templates like 1-5 (stars), Smiles/Frowns, and Thumbs up/down. Now you'll be able to collect feedback from customer in the way you'd like. Ask your customer success manager if you have any questions about this new feature. Thanks again for the great review! ### 38. Excellent Customer Service and Easy To Use System **Rating:** 5.0/5.0 stars **Reviewed by:** Megan G. | Director of Marketing, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2015 **What do you like best about ReviewTrackers?** Their Customer Service is stellar. Their team is incredibly responsive. Their dashboard is very easy to use and operate. It's been a great asset to our reputation management. The program also has the ability to reach out to current clients for reviews. I love this tool as well as it allows us to generate more reviews than we would have otherwise. **What do you dislike about ReviewTrackers?** The only thing I would change is to have the ability to pull any Yelp reviews that were filtered off of the Dashboard without having to notify our Account Team. **Recommendations to others considering ReviewTrackers:** Reach out to the Review Trackers team and set up a demo. **What problems is ReviewTrackers solving and how is that benefiting you?** We are continuing to grow our review base and to maintain our positive client satisfaction rating. **Official Response from Chris Campbell:** > Thanks for the awesome review, Megan! You obviously know how important online reviews are so we really appreciate you taking the time to write such a glowing one for us! ### 39. great review site **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2017 **What do you like best about ReviewTrackers?** makes asking for reviews easy. easy to set up the forms, easy to load in the sites you want to direct people to and easy to send. it has greatly increased the number of reviews I get **What do you dislike about ReviewTrackers?** There is little dislike. they make the process easy. **Recommendations to others considering ReviewTrackers:** give it a try, super easy to check out **What problems is ReviewTrackers solving and how is that benefiting you?** For a criminal defense attorney it can be difficult for people to give reviews online. This adds an air of legitimacy. **Official Response from Chris Campbell:** > Thanks for the glowing review! We're so happy we made it easy to ask for reviews and that you found our product easy to use. We love hearing customer success stories where they have greatly increased the number of reviews received. Thanks again ### 40. Highly Recommend **Rating:** 4.5/5.0 stars **Reviewed by:** Kate S. | Director of Marketing and Brand, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2016 **What do you like best about ReviewTrackers?** The visual display of data is SO easy to read and digest! The swift customer service is incredible! It's great to have a direct contact that we can submit feature requests to. **What do you dislike about ReviewTrackers?** One feature that I'd like to see is automation for reports so that I can designate a date that certain reports will be pulled and e-mailed to me versus manually pulling them. **Recommendations to others considering ReviewTrackers:** Robust offering. We're looking forward to the word bubble feature continuing to gather data and paint a picture. **What problems is ReviewTrackers solving and how is that benefiting you?** The business issue that Review Trackers solves is twofold. We needed an automated solution for pulling reviews across multiple properties and platforms and also provides a way for multiple business stakeholders to access this data in a visually appealing and digestible way. **Official Response from Chris Campbell:** > Thank you so much for taking the time to write such a thorough review. We're so happy you've found our UI easy to use and our customer service top-notch. Your feature requests are extremely helpful as well! I've passed your request onto our product team so expect an update from us soon. Stay tuned! ### 41. A Tremendous Value **Rating:** 4.5/5.0 stars **Reviewed by:** Jason H. | Guest Relations Coordinator, Hospitality, Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2016 **What do you like best about ReviewTrackers?** A tremendous value for the price for what the platform is able to do. Their team is incredibly responsive, in tune with what their consumers are asking for and striving to exceed expectations at every turn. **What do you dislike about ReviewTrackers?** It would be fantastic to be able to reply directly from the platform to the various sites where reviews are posted and be able to designate a workflow for teams with multiple team members and track efficiency in response times. **What problems is ReviewTrackers solving and how is that benefiting you?** We are able to easily see what our scores are for our various locations from multiple sources, benchmark against competition in their respective market areas and easily pull data that we can share with property executives. **Official Response from Chris Campbell:** > Thanks for the great review, Jason, we really appreciate you taking the time to share your feedback, and I'm sure potential customers are grateful for it. I have great news! You're now able to reply directly from the platform to Google and Facebook reviews, and more sources are on their way soon. Let us know if you're interested in setting it up. Thanks again! ### 42. Review trackers is an extremely useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2016 **What do you like best about ReviewTrackers?** I really appreciate how I can have all reviews at my finger tips through email of review trackers and then can continue on by clicking on the link if I want to respond. There are so many portals we are reviewed on that I never realized until review trackers. I feel I can better respond to our fans, customers, and those that may have immediate feedback that needs attention. I feel much more connected to our customers. **What do you dislike about ReviewTrackers?** That they came through the next day rather than live in the moment. Its not a big deal but the only thing I would want to see improved if I could. **Recommendations to others considering ReviewTrackers:** Its a one stop shop of seeing all the reviews from any site through one portal and measuring the success or improvements on all in portal. It is better use of time, not missing any reviews, and getting a clear picture to how your company is doing as a whole. **What problems is ReviewTrackers solving and how is that benefiting you?** The metrics that are provided allow me to see how each of my restaurants are ranked overall. We do contests with them and it allows our stores to have goals for overall social media reviews. The metrics also provide summaries of each of the sites so we can see how each store is doing on the specific sites such as yelp, google, Facebook etc. We use this information and summaries of reviews for our manager meetings every two weeks. **Official Response from Chris Campbell:** > Thanks very much for the great feedback! We're glad you found our review monitoring solution as beneficial as we hoped you would. Having software that can save hours a week/month is amazing, isn't it? Best of luck tracking your reviews! ### 43. ReviewTrackers makes my job easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Mark S. | VP Digital and Social Marketing, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2016 **What do you like best about ReviewTrackers?** I love a lot of things about ReviewTrackers. First, the ease of having your reviews compiled for you is phenomenal. Second, the notifications allow you to have as much exposure or as little to the reviews as you want. Finally, it is easy to use as a team or team manager. **What do you dislike about ReviewTrackers?** The only thing I don't love is that if you want to respond to a Google review, there is not a way to take you directly to the review like there is on a TripAdvisor review, for example. **Recommendations to others considering ReviewTrackers:** Move forward with confidence. **What problems is ReviewTrackers solving and how is that benefiting you?** Compiling all reviews into 1 channels where they can be accessed and monitored. **Official Response from Chris Campbell:** > Hey Mark, Wow, thank you very much for the kind words. We here at ReviewTrackers feel so lucky to be able to work with you and the team at Clear Marketing. By helping us out with such positive a positive review, I'm sure you've just convinced others to "move forward with confidence." I hope you do the same. Thanks again! ### 44. Review Trackers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2017 **What do you like best about ReviewTrackers?** So easy to use! Customer Service is amazing. **What do you dislike about ReviewTrackers?** We use the platform a bit differently than most consumers. I have no problems and dislike nothing. I think its great! **What problems is ReviewTrackers solving and how is that benefiting you?** Saving time and pulling in reviews that would normally take a long time to research and pull! **Official Response from Chris Campbell:** > Thanks so much for the kind words about our Customer Service. We pride ourselves on our "white-glove" approach to Customer Success, so it's always great to see the extra effort is appreciated. Let us know if you have any questions or issues in the future. Thanks again! ### 45. Efficient and cheap **Rating:** 4.5/5.0 stars **Reviewed by:** Micah M. | Customer Relationship and Dealer Standards Manager, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2016 **What do you like best about ReviewTrackers?** Much easier than browsing review sites daily for multiple businesses. Easy to add new businesses, and great reports. Adding multiple users with different access levels is simple as well. The request review function is pretty slick as well. **What do you dislike about ReviewTrackers?** There is a slight lag time between a review being posted and an alert being emailed. Some Yelp reviews that are filtered do not get captured. **What problems is ReviewTrackers solving and how is that benefiting you?** This product has made it much easier to spread awareness to our employees about customer feedback in a much more efficient manner. **Official Response from Chris Campbell:** > Hi Micah! Thank you so much for taking the time to write a great review here on G2 Crowd. We are happy it's easy for you to add new business locations and add multiple users with different level access. Best of luck with your online reputation. ### 46. Great way to consolidate the online review effort **Rating:** 5.0/5.0 stars **Reviewed by:** Joel G. | Principal, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2016 **What do you like best about ReviewTrackers?** I have been very pleased with Review Trackers. It is an affordable and easy to use system that helps me consolidate and be more accountable with my online review efforts for clients. **What do you dislike about ReviewTrackers?** Although I think it can be more robust and integrate with business websites better, it delivers on ease of use and results. **Recommendations to others considering ReviewTrackers:** If you are an individual or agency looking to organize and consolidate your review efforts than I would highly recommend Review Trackers. **What problems is ReviewTrackers solving and how is that benefiting you?** Since I manage multiple clients, it offers value-added time-saving results. **Official Response from Chris Campbell:** > Hi there, Joel! Thanks for the great review. We're so happy our product has helped you save time and that you are more accountable for your clients. Best of luck to you! ### 47. Review Trackers is First Rate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2015 **What do you like best about ReviewTrackers?** Takes all of the pain of monitoring multiple sites without having to do much work. Instant feedback allows us to quickly respond to reviews and thank customers for great reviews. **What do you dislike about ReviewTrackers?** I don't have anything negative to say at this time. **Recommendations to others considering ReviewTrackers:** Make sure you work with the ReviewTrackers team when setting up your account. They can make it a lot easier and same you a fair amount of time by letting them know what you need. They can sometimes even set pieces up for you, which can save you a lot of time. **What problems is ReviewTrackers solving and how is that benefiting you?** Able to monitor in real time both positive and negative feedback from customers. This allows us to react immediately and thank users for their comments and address any issues. **Official Response from Chris Campbell:** > Hi there, Thank you very much for the wonderful feedback! We are happy to see how our automated tools have simplified your online reputation management. Let us know if you ever need anything! ### 48. Review Trackers for Others **Rating:** 0.0/5.0 stars **Reviewed by:** Zeke B. | Project Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2016 **What do you like best about ReviewTrackers?** I do like that it gives each company the opportunity to put all of your review outlets in one place. Because of that, you are able to monitor and see what is happening across the board. There are SO many review applications and outlets, this is a great way for a company to look at their own marketing efforts and where they could spend a little money on advertising with these applications. **What do you dislike about ReviewTrackers?** As a person who works in the marketing industry for a marketing firm, it really drives customers away from your site by the way they want people who have had a bad experience to go to ANOTHER site and fill out ANOTHER thing telling you why, thus hiding all the bad ones and filtering out the good ones to show up online on various review sites instead of showing ALL of them - the good and the bad. **Recommendations to others considering ReviewTrackers:** Unless youʻre a BIG company, itʻs not really worth the time to get. You also have to have someone on your team willing to look at and respond to each and every outlet - as it doesnʻt allow you to respond within the software. **What problems is ReviewTrackers solving and how is that benefiting you?** We were tasked with monitoring several restaurantsʻ social media reviews and were looking for a way to do so without having to log in to every single one. What we have found is it is a great tool to use to monitor the various outlets, but only if youʻre aware of them. It doesnʻt search for your information, you have to fill it in yourself. **Official Response from Chris Campbell:** > Hi Zeke, Thank you for taking the time to share your thoughts and taking the time to speak with us. Thanks to your follow-up, we learned that you were introduced to our platform through a longtime user’s account and may have missed out on important info provided in our typical onboarding process. We’re glad you were able to meet with Kelly on our Customer Success team to learn more in a 1-on-1 training session. When a location is added to ReviewTrackers, our trusty Onboarding Team performs a thorough search to make sure we’re monitoring all existing review profiles, even the ones many people don’t usually think of (e.g., Foursquare or Citysearch). This helps us ensure we’re providing each ReviewTrackers customer with as much meaningful data as possible. While we would love to allow ReviewTrackers users to respond to reviews directly from the platform, we’re very dedicated to following the guidelines set by review sites. These guidelines currently prohibit third parties from publishing content on your behalf or syncing your login information, but we always aim to add value and save our customers time in alternative ways. I hope this helps answers any more questions that could arise due to this 0/10 star review. If you have any questions, please do not hesitate to email me at brian@reviewtrackers.com and I'd be happy to help. Thanks again, Brian ### 49. Outstanding platform! **Rating:** 4.0/5.0 stars **Reviewed by:** Dennis A. S. | Director of Marketing, Real Estate, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2016 **What do you like best about ReviewTrackers?** Real time alerts allow me to focus on other areas of our business **What do you dislike about ReviewTrackers?** I like all features and ease of use for this platform **Recommendations to others considering ReviewTrackers:** The cost is really reasonable and the real time notifications keep you on top of all your reviews, allowing you to focus on other areas of your business. **What problems is ReviewTrackers solving and how is that benefiting you?** The real time alerts allows us to identify potential operational issues and also enables us to enact service recovery efforts in rapid fashion. **Official Response from Chris Campbell:** > Hi there, Dennis. Thank you very much for taking the time and leave us a review. Is there anything specific that we can do to bump it up to 10/10? Let me know and I'll do the best I can to make it happen. Thank you! ### 50. Love ReviewTrackers **Rating:** 5.0/5.0 stars **Reviewed by:** Jon T. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2016 **What do you like best about ReviewTrackers?** The review notifications. This helps us stay on top of negative reviews for our clients. **What do you dislike about ReviewTrackers?** Nothing that comes to mind. It could be less expensive, but then again they have to make money, right? **Recommendations to others considering ReviewTrackers:** Trial the program for one location. **What problems is ReviewTrackers solving and how is that benefiting you?** We use ReviewTrackers to manage our clients' online reputations. This tool helps us not only get notified of negative and positive reviews, but we've also increased the reviews for our clients using their templated system. **Official Response from Chris Campbell:** > Hi Jonathon, thanks for writing a review for our product. You're totally right, we have to make money! We're glad ReviewTrackers has helped you manage your clients' online reputations. Keep on trackin'! ## ReviewTrackers Discussions - ["Best current location and operation system"](https://www.g2.com/discussions/30277-best-current-location-and-operation-system) - 1 comment, 1 upvote - [How secure is ReviewTrackers?](https://www.g2.com/discussions/2833-how-secure-is-reviewtrackers) - 1 comment, 1 upvote - [View ReviewTrackers pricing details and edition comparison](https://www.g2.com/products/reviewtrackers/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+21%3A48%3A45+-0500&secure%5Bsession_id%5D=c6c1a756-2b95-48e0-9c2c-28d6383bcc5c&secure%5Btoken%5D=6436a5df7c24a598d9127b18bc503e7274c248c217c8195162e5fb58814bf284&format=llm_user) ## ReviewTrackers Features **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Performance** - Real-Time Updates - Analytics **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Platform** - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **In-House Management** - Team Workflow **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top ReviewTrackers Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,070 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,405 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,091 reviews)