Verified User in Apparel & Fashion
UA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"Really helpful customer support"
5/5
What do you like best about Reviews.io?

Integration can be confusing with a new platform but whatever the subscription you opt for the customer support via their chat function is easy to use and there is no limit to the amount of times I can go on the chat or the amount of questions I ask. Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

Branding aesthetics can't be changed on the profile page Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io
Edit edit

Great to hear that our support team have been so helpful during setup.

Thanks as well for the note on branding - feedback like this is always useful as we look to improve.

FH
Finn H.
Kaufmann im E-commerce
Small-Business (50 or fewer emp.)
"The Reviews.io support helped me very quickly and to my utmost satisfaction."
5/5
What do you like best about Reviews.io?

Reviews.io makes it easy to transfer reviews from other platforms. The support always responds extremely quickly and helps wherever possible. The integration of Reviews.io with Shopify is also very simple and leaves nothing to be desired. The various widgets are easy to implement and greatly facilitate the work. Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

Some functions (e.g., product grouping) are behind a paywall. Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io
Edit edit

Love this - thanks for the detailed feedback!

It’s great to hear the Shopify integration, widgets, and support are all working well for you. That’s exactly the kind of experience we want to deliver.

Thanks also for the note on feature access - feedback like that really helps.

Lucas W.
LW
Lucas W.
Shareholder
Small-Business (50 or fewer emp.)
"Good tool and top-class support"
4.5/5
What do you like best about Reviews.io?

We are quite new to Reviews.io and are still collecting experience. We had a few initial problems with understanding and then used the chat support function. Our support agent Trilok was extremely friendly and helpful and had a solution for everything.

Also setup is quite easy and the ReviewBooster a very good tool to start out with some Reviews if you already have a few customers. Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

The lowest entry level for subscriptions is 1,500 invitations, which we consider to be very high, especially for young companies.

And on that lowest level there are still quite a bit of restrictions (eMail-Templates, etc.) Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io
Edit edit

Glad to hear you're finding REVIEWS.io useful and that Trilok was able to provide great support! The Review Booster is a great way to get started, and we’re happy it's been helpful.

We appreciate your feedback on the subscription levels and limitations - it's valuable input, and we'll take it into consideration.

Thanks for sharing your experience!

Sophie B.
SB
Sophie B.
Senior Marketing Coordinator
Small-Business (50 or fewer emp.)
"Exceptional Support and Responsiveness"
5/5
What do you like best about Reviews.io?

Very responsive to queries and helpful. Especially Trilok, who offered exceptional service. Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

Nothing to report so far everyone has been helpful. Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io
Edit edit

Great to hear that the team has been so responsive, and lovely to see Trilok’s support mentioned by name.

Thanks for taking the time to leave a review, we really appreciate it.

CP
Chris P.
Marketing
Small-Business (50 or fewer emp.)
"Brilliantly Simple with Outstanding Support from Reviews.io"
5/5
What do you like best about Reviews.io?

Very simple to use. Jenson was a massive help from the support team to help us get our account up and running and answered all our questions very quickly and accurately. Would recommend Reviews.io Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

Nothing at all, its been brilliant so far. Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io
Edit edit

So glad to hear things have been running smoothly and that Jenson was able to get you set up so quickly. Thanks for the great feedback - we really appreciate the recommendation!

Verified User in Computer Games
CC
Verified User in Computer Games
Small-Business (50 or fewer emp.)
"Super easy to use + helpful team"
5/5
What do you like best about Reviews.io?

Easy to use, really cost effective and the team are really helpful. Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

I haven't encountered any issues yet, its been really easy to use and set-up. Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io
Edit edit

We’re so glad that the move over has been simple and that our team has been able to support you. Thanks for trusting us - we’re excited to support you going forward!

JD
Josh D.
General Manager
Small-Business (50 or fewer emp.)
"Outstanding Interface, Tools, and Support"
5/5
What do you like best about Reviews.io?

Great interface, tools, and support. Recommend. Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

I haven't found a downside. Highly recommend. Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io
Edit edit

Thanks for taking the time to leave a review, it’s great to hear that the platform and support team have worked well for you.

We're glad it’s helping you to build up those product and company reviews.

Verified User in Furniture
AF
Verified User in Furniture
Small-Business (50 or fewer emp.)
"Great"
4/5
What do you like best about Reviews.io?

Setting things up, including filters and similar features, is usually straightforward. I also find the price reasonable for the services provided. You have the best support chat and team for all times! Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

I wish there were more options for personalisation like widgets and email templates, and some aspects feel a bit odd. For instance, it would be much more convenient if invitations and reminders could be sent directly from the email templates rather than having to go through the flow. Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io
Edit edit

Thanks so much for the detailed feedback! We’re really glad setup has been straightforward, the pricing works well for you, and that our support team have been such a help.

Appreciate your note on personalisation and email flows - we’ll keep that in mind as we continue to make the platform easier to tailor to your needs.

Emil .
E
Emil .
eCommerce Developer
Small-Business (50 or fewer emp.)
"Exceptional customer service"
5/5
What do you like best about Reviews.io?

Their platform is really good and intuitive. The ease of use is incredible. However their customer service is why we definetly would recommend Reviews.io. They have quick and fast replies with even faster problem solving. Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

More support for other languages, however they are quick to make changes per request so i dont really see it as an issue Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io
Edit edit

Thanks so much for the kind words! We’re really glad the platform’s been easy to use and that our support team has made a great impression.

Appreciate the recommendation - it means a lot!

GH
G H.
Ecommerce
Mid-Market (51-1000 emp.)
"Level Up Your Reviews"
4/5
What do you like best about Reviews.io?

Multitude of features that really take your Reviews to the next level allowing you to play with the big boys. Support is spot on and is always ready to help you, they really do have your back. Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

To get the best of reviews.io you really need to refine your setup as out of the box it's likley not going to give you the outcome you may be looking for. Also some of the widgets cant be saved when customising, meaning if you setup a widget in exactly how you like it, it may not be avaiable the next time you want to update it, ultimatley, starting from scratch, unless you know code. Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io
Edit edit

Thanks for your feedback. We're glad to hear that our features and support are helping take your reviews to the next level.

We appreciate your insights on setup and widget customization - we’re always working to improve.