Simple to use, great integrations, and it helps turn real customer feedback into social proof that drives confidence and conversions. I like how it can pull reviews from various platforms Review collected by and hosted on G2.com.

Some of the products are very code-heavy and end up requiring support to help fix issues, rather than letting you make adjustments easily on your own. Review collected by and hosted on G2.com.

The credibility it provides as a company and the seamlessness of integration. Even more the customer support because they go all the way to help you with solving the problem. Review collected by and hosted on G2.com.

once logged in the orientation within the menu is kind of complex. I guess that could be simplified a little. Review collected by and hosted on G2.com.

The support is top-notch! They actually call me to discuss how they can help, and it’s not a call centre! They rang me on their mobile, and I can actually get hold of them if I need to. Furthermore, they’re quick to take action and offer real support, rather than just saying "it's your issue", "upgrade your plan" or "get a developer". They genuinely go above and beyond for you. For example, my small e-commerce store has some products with like 80+ variations, and that wasn't going to work for reviews without product grouping (otherwise reviews would be for each variation, not the product as a whole). They actually enabled the feature on my account, even though it was in the next plan. They also imported my current reviews, working with me to everything was correct too.

I have to admit, I wouldn’t have stayed if it weren’t for the outstanding support from John and Trilok. Thanks heaps, guys - you’re absolute legends! You should get a raise!

The product "ReviewsIO" itself is a good product, Review collected by and hosted on G2.com.

Being a small business, it is quite pricey for some of the features you need in the higher plans, but that's only because we have less capital than larger companies. It is worth the money. I do wish the API wasn't locked behind such a high-cost plan, and I will admit, some of the "Grow" plan features should probably be part of the "Start-up" plan, e.g Product Grouping & Attributes. Review collected by and hosted on G2.com.

The best google verified review app on the market. Review collected by and hosted on G2.com.

Price point vs other technologies can be hard to swallow, (But worth it!) Review collected by and hosted on G2.com.

The main reason we moved to Reviews.io was the significantly lower cost compared to Trustpilot, offering good value for our small business. Although the system is less feature-rich, the cost savings are the primary benefit. Customer support has been quite good, which is essential because we find the admin system unintuitive and difficult to use. I recently received excellent, much-appreciated support while changing our platform setup. We also like how the reviews are displayed on our website, though this could be improved. Overall, we are happy enough to stay with Reviews.io, but we have important reservations (detailed in our dislikes) regarding ease of use and other issues that we hope they can resolve. Review collected by and hosted on G2.com.

Our biggest dislike is the overall lack of technical reliability, which is causing us to lose valuable customer reviews and business. Our review flow consistently dries up after the first few days of every month. Despite reporting this repeatedly, support has not been able to resolve it, leaving us unable to diagnose or fix the underlying issue. Many customers report never receiving review invitations. Furthermore, manual invites often fail to send or are never received. This means we are losing genuine, hard-earned reviews, which entirely defeats the purpose of paying for the service.

Beyond this critical review loss issue, we have significant frustrations with the platform's usability:

Usability and Implementation: The system is highly unintuitive, difficult to use, and over-complicated. Implementation and integration were not easy. The administration interface and plan structures are confusing, making it very hard to know exactly what features are included in our current package. Overall, we feel the returns we get for our time and resource investment are much lower than they should be.

Website Display Bug: Our replies to customer product reviews do not appear on our website. This is a major issue because it prevents us from showing gratitude for positive feedback. More importantly, it is damaging to our reputation when we cannot publicly respond to unfair or misleading negative reviews, making it look like we don't care or that the false claim is accurate. Review collected by and hosted on G2.com.

Really helpful customer support and help setting things up by Jenson. Quick responses and reaction time. Review collected by and hosted on G2.com.

Product feed sync seems a bit more complicated, UX is sometimes a bit confusing/not that clear Review collected by and hosted on G2.com.

The platform is easy to use, with a clean interface and straightforward setup. Their integration options work well with our existing systems, and the review collection process is simple for both us and our customers. The analytics dashboard also provides clear insights into customer sentiment. Review collected by and hosted on G2.com.

Sometimes technical updates, such as changes to API parameters, are made without prior notification, which can cause unexpected issues in our integrations. Response times from support can also vary depending on the complexity of the problem. Review collected by and hosted on G2.com.

The support from Reviews.io is amazing. The team there are nothing short of excellent. Review collected by and hosted on G2.com.

There are no dislikes to Reviews.io. I enjoy everything they have to offer and appreciate the extra mile that the team goes. Review collected by and hosted on G2.com.

The customer service was pretty fast about resolving my issue, inside of 12 hours. The reviews are easy to create. Review collected by and hosted on G2.com.

Hard to find where to write the reviews. But one figures it out. Review collected by and hosted on G2.com.

Great customer support when I needed to import reviews : ) Review collected by and hosted on G2.com.

The import button has been removed which initially made this trickier Review collected by and hosted on G2.com.