AB
Adam B.
Head of ecommerce
Small-Business (50 or fewer emp.)
"Awsome Customer Support from Jenson"
5/5
What do you like best about Reviews.io?

I do not usually look after the account so when I was lost 10 min into looking at something I jumped on live chat and Jension popped up literally within 60 sec my problem was solved. Amazing response time in this day and age. Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

I'm not sure I have any negatives to say great service Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io
Edit edit

Thanks so much for the kind words! Delighted to hear Jenson was able to jump in and help so quickly - we’ll make sure he sees this.

Great to know REVIEWS.io is helping you manage your reputation with ease too!

Giacinto S.
GS
Giacinto S.
Owner
Small-Business (50 or fewer emp.)
"Awesome Experience"
5/5
What do you like best about Reviews.io?

Trilok was amazing! He helped me a lot. Thanks so much for that incredible service! Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

nothing! actually all perfect. there is nothing I could say about. Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io
Edit edit

We’re so glad Trilok could give you such incredible service - we’ll be sure to pass on your kind words! Thanks for the glowing feedback.

NM
nick m.
Marketing Director
Small-Business (50 or fewer emp.)
"Very helpful and understanding"
5/5
What do you like best about Reviews.io?

jenson was especially helpful. also found the general chat support very easy. Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

i don't really dislike anything so far all good Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io
Edit edit

So glad to hear that Jenson and the support team have been so helpful! Thanks for the kind words - we’re thrilled that REVIEWS.io is helping you to build trust with your customers.

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"So helpful (and fast) fixing an important issue"
5/5
What do you like best about Reviews.io?

so responsive. i spent a day trying to install something and when i had completley lost hope that it would ever work i reached out. Trilok was amazing resolving the issue - it was complicated and they were so patient to make sure it worked as expected. It also helped convince me to upgrade my plan to utilize additional features. Im very happy i chose reviews.io Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

i wish there was an integration with shopify inbox to be able to nudge people to write a review - either when chatting in if they had placed a previous order -or- as a pop up on the site to review a previous order if they have come back to the site. Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io
Edit edit

Thank you for your feedback! We’re thrilled that Trilok could resolve the issue quickly and that you’re now able to take full advantage of our features.

We appreciate your suggestion for a Shopify Inbox integration and will pass it along to our team.

If you need any further assistance, we’re always here to help!

Verified User in Wholesale
UW
Verified User in Wholesale
Small-Business (50 or fewer emp.)
"Simple interface and quick help in live chat"
5/5
What do you like best about Reviews.io?

Simple and understandable user interface, quick help when needed in the live chat. Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

I think there are no weaknesses in this evaluation. Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io
Edit edit

Thanks for sharing this! We really appreciate the kind words about the platform and our support team - it's great to hear that it’s been easy to use and working well for you.

Verified User in Sporting Goods
AS
Verified User in Sporting Goods
Small-Business (50 or fewer emp.)
"Great Support—Trilok Was Incredibly Helpful"
4.5/5
What do you like best about Reviews.io?

The support is great. Especially Trilok helped me much Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

Sometimes overwhelming with code implementation Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io
Edit edit

Glad Trilok was able to help you out - we’ll make sure he sees this. We appreciate you sharing your experience, and it’s great to know that REVIEWS.io is supporting reviews across your store.

Verified User in Automotive
AA
Verified User in Automotive
Mid-Market (51-1000 emp.)
"Responsive, friendly, and knowledgeable support."
4.5/5
What do you like best about Reviews.io?

The platform is very easy to use, with many customizable elements, and has allowed us to quickly increase our customer reviews at an extremely fast pace. The support team is very responsive (especially Mr. Trilok and Mr Maddox), and they have in-depth knowledge of the platform, ensuring quick assistance in case of any issues. Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

In the future, I would like Reviews.io to dive deeper into the data related to template performance by country, and develop more precise analysis tools and more detailed insights into the invitation history. Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io
Edit edit

Thanks for your review! We're thrilled that REVIEWS.io has made collecting reviews easier and that our support team have been so helpful.

We appreciate your feedback on deeper data insights and template performance by country - this is really valuable, and we'll certainly take it into consideration for future improvements!

Abbie B.
AB
Abbie B.
CEO Click Style
Small-Business (50 or fewer emp.)
"As always, amazing customer service"
5/5
What do you like best about Reviews.io?

I love that Reviews.io are responsive and are available to help me out with any issues or questions I may have. Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

Nothing, they are great, amazing customer service and very helpful. Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io
Edit edit

So glad to hear that our team’s responsiveness has made such a difference. Thanks for the fantastic feedback - we’re always happy to help you get the most out of REVIEWS.io!

Verified User in Retail
IR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Excellent customer support"
5/5
What do you like best about Reviews.io?

Shout out to Trilok for excellent customer support and guiding me with setting up review flows. I've found the Reviews.io platform relatively easy to navigate and set up. It's quite a comprehensive platform with lots of cool features for the front end of your website. The whole customer support team has been very responsible and helpful. Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

Little bit of a learning curve but worth persisting with it and asking for help. Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io
Edit edit

Really appreciate the feedback! Great to hear the platform’s working well and that you’ve had a smooth setup experience.

We’ll definitely pass the shoutout on to Trilok and the support team. And thanks for flagging the learning curve - always helpful to know.

Joseph M.
JM
Joseph M.
Ecommerce & SEO Manager
Mid-Market (51-1000 emp.)
"Probably the best reviews platform out there"
4.5/5
What do you like best about Reviews.io?

Been using Reviews.io for a decade now, and I've always found them to be fantastically warm and supportive, as well as prompt when dealing with any issues Review collected by and hosted on G2.com.

What do you dislike about Reviews.io?

Nothing yet springs to mind. But if we were to extend our plan, this would end up becoming costly for us Review collected by and hosted on G2.com.

Response from Ruby Branston of Reviews.io
Edit edit

A decade with us - that means a lot. Thanks for your continued trust and for the fantastic review!

It’s great to hear our team’s warmth and responsiveness have stood the test of time. We totally get the concerns around cost when scaling, and it’s something we’re always mindful of as we grow with our customers.