--- title: Reviews.io Reviews meta_title: 'Reviews.io Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 652 reviews by the users' company size, role or industry to find out how Reviews.io works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 652 scale: '5' date_modified: '2026-08-13' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Reviews.io Reviews **Vendor:** clearer.io **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 652 ## About Reviews.io REVIEWS.io - Turn Trust into Growth with Social Proof That Converts REVIEWS.io empowers high-growth eCommerce brands to collect, manage, and amplify the voice of their customers through reviews and user-generated content (UGC). Whether you're looking to boost conversion rates, build long-term trust, or improve marketing performance—REVIEWS.io makes it easy. Automate the collection of product, company, photo, and video reviews via email, SMS, or through integrations with Klaviyo, Shopify Flow, and beyond. Display them seamlessly with over 15 fully customizable, on-brand widgets that elevate your website, email campaigns, and social media presence. Enhance your Google visibility with integrated star ratings to improve performance across both paid and organic channels. Collect deeper insights with first-party data tools like Attributes and Surveys, and syndicate your reviews to key third-party platforms to extend your reach. With over a decade of experience and thousands of 5-star rated customers, REVIEWS.io is trusted by over 12,000 leading brands to drive real business outcomes. Now part of Clearer.io, we’re helping brands build better buying experiences powered by authentic customer voice. “We saw a 38% uplift in conversions after implementing REVIEWS.io widgets across product and category pages.” — Head of Digital Commerce, Boxraw Why Brands Choose REVIEWS.io ✓ 15+ customizable review & UGC widgets ✓ Google Shopping & SEO-ready with structured data ✓ Deep integrations: Shopify, Klaviyo, Gorgias & more ✓ First-party data for better segmentation & targeting ✓ Proven ROI with fast time to value and white-glove support Whether you're launching your first campaign or scaling globally, REVIEWS.io gives you the tools to turn customer feedback into your most powerful growth engine. Join thousands of brands already building trust, driving revenue, and standing out in a crowded market with REVIEWS.io. ## Reviews.io Pros & Cons **What users like:** - Users highlight the **helpful customer support** of Reviews.io, praising its effectiveness and ease of use. (91 reviews) - Users value the **helpfulness of the support team** , who provide invaluable assistance in resolving issues efficiently. (53 reviews) - Users rave about the **ease of use** of Reviews.io, making it simple for customers to leave feedback effortlessly. (40 reviews) - Users praise the **exceptional helpfulness of the support team** , appreciating their quick responses and tailored assistance. (33 reviews) - Users commend the **extremely quick response time** and efficient customer support at Reviews.io, enhancing their experience. (24 reviews) - Users value the **easy integrations** of Reviews.io, facilitating seamless connectivity with platforms like Shopify and Klaviyo. (23 reviews) - Integrations (20 reviews) - Service Quality (20 reviews) - Review Management (16 reviews) - User Interface (14 reviews) **What users dislike:** - Users find the **pricing to be quite expensive** for basic features, impacting overall value perception. (11 reviews) - Users express frustration with **poor customer support** , citing ineffective communication and inconsistent assistance from support team members. (8 reviews) - Users find the **difficult setup** challenging due to a steep learning curve and limited customization options. (6 reviews) - Users find **review import coordination challenging** and seek improvements in SEO and customer profile management. (6 reviews) - Users find the **difficult navigation** challenging, with menu orientation and review submission being notably complex. (5 reviews) - Users note **integration issues** with Reviews.io, particularly finding the Klaviyo widgets somewhat limited. (5 reviews) - Users find the **limited customization** options for the reviews page and widgets somewhat inconvenient and less personalized. (5 reviews) - Users feel the lack of **missing features** like reply functions and customization options significantly limits their experience. (5 reviews) - Support Required (5 reviews) - Usage Difficulty (4 reviews) ## Reviews.io Reviews ### 1. Jenson good agent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Reviews.io?** He helped me asap as I had an issue with quick invitations. Happy to chat with him as he was really quick, polite, and hopefully fixed my issue. Thank you! **What do you dislike about Reviews.io?** not sure yet, will check if quick invitations work for me later this week **What problems is Reviews.io solving and how is that benefiting you?** Collecting reviews and sharing rating is always great for newcomers **Official Response from Ruby Branston:** > So glad Jenson could help you out quickly and politely - we’ll be sure to pass on your shoutout! We hope that the quick invitations work well for you going forward. ### 2. Very good customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Reviews.io?** Customer service has been great, which means that I have been able to move forward which is the most crucial thing for start-ups aka not waiting for someone. **What do you dislike about Reviews.io?** Manual reviews is difficult- meaning if you have a test group aka people who didn't buy via online. The CSV wasn't that easy compared to solution that where you just give link to customer to review and choose product that they had in test. **What problems is Reviews.io solving and how is that benefiting you?** Getting reviews - nothing special. **Official Response from Ruby Branston:** > Thanks so much for the kind words! We're really glad to hear that our customer service has helped you keep things moving - we know how important that is, especially in the early stages of growth. We appreciate the feedback around manual review collection. It's something we're continuing to improve, and we'll make sure your experience is shared with the team as we explore ways to make the process more seamless. Thanks again for taking the time to share your thoughts - we’re glad to have you with us! ### 3. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Luke M. | Brand Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Reviews.io?** A great platform with great customer service. **What do you dislike about Reviews.io?** More functionality with HTML emails could be helpful but there is still a lot of flexibility. **What problems is Reviews.io solving and how is that benefiting you?** Great support in setting up email flows and moderating. **Official Response from Ruby Branston:** > Thanks so much for the kind words! We’re really glad to hear you’ve had a great experience with both the platform and our support team. Appreciate the note on HTML email functionality too - flexibility is something we’re always working to improve, and your feedback helps guide that. Great to have you with us! ### 4. Reviews.io have an excellent support team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Reviews.io?** The support team available via the chat widget really have been invaluable in assisting me in getting our reviews published on our website and explaining where we had been going wrong. I would highly recommend them as a company. **What do you dislike about Reviews.io?** I'm struggling to find any negatives about using reviews.io at the moment but if there was something, it would be more related to Google and their requirement for showing rating stars in ads which currently means you need to have had at least 100 reviews in the last 12 months. But this is not something reviews.io can do anything about as far as I know. **What problems is Reviews.io solving and how is that benefiting you?** Getting direct feedback from our customers published on our product pages **Official Response from Ruby Branston:** > Thanks for your kind words! We're glad that our support team could help get your reviews published smoothly. We appreciate the recommendation! For Google’s rating star requirements, you can find more details in the support article below. ### 5. Great back up service **Rating:** 5.0/5.0 stars **Reviewed by:** Zara B. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Reviews.io?** I have been using reviews for a number of years and have always found the support service to be excellent **What do you dislike about Reviews.io?** Nothing really, everything is fine and features are good **What problems is Reviews.io solving and how is that benefiting you?** Keeping customers views and reacting after a sale **Official Response from Ruby Branston:** > We really appreciate you sticking with us and taking the time to leave a review. So glad to hear that the support team has been consistently helpful! ### 6. Great support team who always answer all my questions - A massive shout out to Jenson **Rating:** 5.0/5.0 stars **Reviewed by:** Aimee F. | Business Process Specalist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Reviews.io?** the support teams are always support supportive and helpful. Fast responses **What do you dislike about Reviews.io?** I am always happy with the service provided **What problems is Reviews.io solving and how is that benefiting you?** it is helping us achieve important ratings that are integral for our business **Official Response from Ruby Branston:** > Really appreciate the kind words - it's great to hear that the support team (especially Jenson!) have been helpful and responsive. We’re glad to be playing a part in your success. ### 7. Great platform for reviews! **Rating:** 4.5/5.0 stars **Reviewed by:** Helen S. | Ecommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Reviews.io?** We have been with reviews.io for 2 years now and have been very happy with it. Leila is an amazing representative for the company and her support for our success has been excellent. **What do you dislike about Reviews.io?** the ability to integrate with klaviyo has been limited but they have updated this recently for all levels **What problems is Reviews.io solving and how is that benefiting you?** n/a **Official Response from Ruby Branston:** > We're glad that REVIEWS.io has been working well for you over the past two years, and we’ll be sure to pass your kind words on to Leila! We appreciate your feedback on the Klaviyo integration - great to hear that the recent updates have helped. Thanks for your review! ### 8. I email as i had a question regarding a review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Reviews.io?** I email as i had a question regarding a review and the reply was within 5 minutes which i couldn't believe very impressive and help and resolved the issue instantly. big shot out to Jenson thanks again. **What do you dislike about Reviews.io?** there isn't anything I dislike about review.io and the service I just received **What problems is Reviews.io solving and how is that benefiting you?** I email as i had a question regarding a review and the reply was within 5 minutes which i couldn't believe very impressive and help and resolved the issue instantly. big shot out to Jenson thanks again. **Official Response from Ruby Branston:** > So glad to hear Jenson was able to help out so quickly - we’ll be sure to pass on the shoutout! Thank you for taking the time to leave such a positive review. It means a lot to the team, and we’re always here if you need anything else. ### 9. Fantastic support to an issue caused by our web developer **Rating:** 5.0/5.0 stars **Reviewed by:** Will B. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Reviews.io?** Our web developer created a huge issue for us when integrating Reviews.io with our website. I emailed support at Reviews.io for help, not expecting a reply for at least a few hours. However, within minutes I'd heard back from Khalil, who dealt with our problem very quickly and efficiently. It's very rare to get such a speedy and helpful technical response from a company in this type of industry so thank you and well done Khalil. Kind Regards Will Best **What do you dislike about Reviews.io?** Couldn't find contact email address for Reviews.io on our Dashboard so had to google it **What problems is Reviews.io solving and how is that benefiting you?** On Page Product Reviews **Official Response from Ruby Branston:** > Hi Will, Thanks for the great feedback! We’re glad Khalil could help so quickly. Appreciate the note on the contact email - we’ll look into it! ### 10. Needed help to remove a spam review and Mr. Trilok did amazing job **Rating:** 5.0/5.0 stars **Reviewed by:** Koutaibah a. | Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Reviews.io?** Great Services and fast support.........and Mr. Trilok did amazing job **What do you dislike about Reviews.io?** NA...................................... **What problems is Reviews.io solving and how is that benefiting you?** Help us in moderate and remove spam reviews. Today, and Mr. Trilok did amazing job **Official Response from Ruby Branston:** > Thanks so much for the great feedback! We’re really glad to hear that our support team, Trilok in particular, was able to step in quickly and help with removing that spam review. It’s great to know we’re making a difference when it comes to moderation and keeping your review content clean. We appreciate you taking the time to share your experience! ### 11. Excellent support received **Rating:** 5.0/5.0 stars **Reviewed by:** Mike N. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Reviews.io?** I have been with Reviews.io for 5-6 years. During this time, we have always had excellent support, and any problems I've encountered have always been solved. Thank you, Triloc, for your service and patience with me. **What do you dislike about Reviews.io?** Nothing I see as a negative. The platform itself provides all that we require as an online seller **What problems is Reviews.io solving and how is that benefiting you?** Contacting custpomers post receipt of their orders and encouraging them to supply reviews for both product and their interaction with us as a small business **Official Response from Ruby Branston:** > Thank you for your kind words and continued trust over the years! We’re thrilled our support and platform have helped your business. We'll make sure Triloc hears your appreciation. If you ever need anything else, we’re here to help! ### 12. A great solution for Reviews and a lot more! **Rating:** 5.0/5.0 stars **Reviewed by:** Casida . | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Reviews.io?** They have many different solutions for getting and dealing with reviews, great widgets, it is easy to install and in case there is an issue, the very competent and quick support is there to help you **What do you dislike about Reviews.io?** Honestly there is nothing that we dislike about it **What problems is Reviews.io solving and how is that benefiting you?** Getting and handling customer Reviews and also displaying them in different ways in our Online Shop **Official Response from Ruby Branston:** > It’s great to hear you’re getting so much value from our tools and support. We’re really glad the widgets are working well for your shop and that our team’s been able to help when needed. We appreciate you taking the time to share your experience! ### 13. Exceptional Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Kay N. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Reviews.io?** We recently transitioned from Stamped to Reviews.io and have been impressed so far! The platform is user-friendly with extensive features. The integration with Shopify and Klaviyo was very straightforward. The customer service has been exceptional. I'd especially like to thank Adam for his outstanding support; he has consistently been available to help with any questions and has gone above and beyond to assist us. **What do you dislike about Reviews.io?** Although Reviews.io is more expensive than other platforms and some features require higher-tier plans, the value we’ve received in terms of support and functionality has been worth it. We faced some challenges during the implementation, but the team was incredibly supportive. They were always available via live chat to offer solutions and think of workarounds. While our transition took longer than anticipated, partly due to our product setup, the overall experience with Reviews.io has been positive. We appreciate the team’s dedication to ensuring a smooth transition. **What problems is Reviews.io solving and how is that benefiting you?** Reviews.io has greatly enhanced our operations by enabling us to manage customer reviews efficiently without any slow loading times. The 24/7 customer support is always available when needed, and the integration with Klaviyo allows us to create on-brand emails. ### 14. Enhancing Our Customer Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Jop V. | Operationeel medewerker, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Reviews.io?** We've been using Reviews.io for several months, and it has significantly improved how we collect and manage customer reviews. The platform seamlessly integrates with our e-commerce system, automating review requests and increasing feedback volume. The user-friendly dashboard allows us to easily monitor and respond to reviews, helping us engage with customers and address concerns promptly. The customizable widgets showcase authentic feedback on our website, boosting trust and conversions. Reviews.io’s analytics offer valuable insights into customer sentiment, helping us identify trends and areas for improvement. Overall, Reviews.io has become an essential tool for enhancing our online reputation and customer satisfaction. We highly recommend it to other businesses. **What do you dislike about Reviews.io?** Although Reviews.io integrates with many platforms, some businesses might experience challenges or require technical assistance when setting up these integrations. **What problems is Reviews.io solving and how is that benefiting you?** Problem: Consumers often rely on reviews to make purchasing decisions. Lack of visible reviews can lead to skepticism and lost sales. Engaging with customers and gathering feedback can be challenging without a systematic approach. ### 15. Overall Best Experience With This Review Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Manak G. | CEO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2025 **What do you like best about Reviews.io?** Its best platform to get review from our customers. We use this for our Fly Dubai visa website flytodubaivisa.com, its best software to get review and increase online presence and get review for our product. A big yes to go for this website to make the authority online. **What do you dislike about Reviews.io?** We used this platform and recommend to others also but there is no incentive for recommendation. **What problems is Reviews.io solving and how is that benefiting you?** Problem of online reputation of our brand flytodubaivisa.com is solved. Big thanks to team **Official Response from Ruby Branston:** > Great to hear that REVIEWS.io has been valuable in growing your online presence and strengthening your brand’s reputation. We appreciate your recommendation and will keep your feedback on incentives in mind. We really appreciate your feedback! ### 16. Always Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Reviews.io?** The cusomer service is always brilliant and they will endevour to sort any issues that you may have or help on anything that you are unsure off. Great work! **What do you dislike about Reviews.io?** There is not much to dislike about Reviews.io **What problems is Reviews.io solving and how is that benefiting you?** They srtrive to make using the platform easy and will help in anyway they can. All staff are inforamtive and knowledgeable. If they are usure of something then they will go directly to the relvant department to get advice. **Official Response from Ruby Branston:** > Thanks for your kind words! We're so happy to hear that our customer service team has been helpful and that you're enjoying the platform. We appreciate your support and look forward to continuing to help you get the most out of REVIEWS.io! ### 17. Quick help **Rating:** 5.0/5.0 stars **Reviewed by:** Romana L. | Risk management, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Reviews.io?** Customet support super quick, also like ai bot for quick tips **What do you dislike about Reviews.io?** Website is quite overcrowded, I would appreciate less things there and maybe organise into more options. **What problems is Reviews.io solving and how is that benefiting you?** personal preference for reviews **Official Response from Ruby Branston:** > Thanks so much for the great feedback! We're really glad our support team is hitting the mark for you. We appreciate your comments on the website layout too - that kind of insight is really valuable as we continue to improve the experience! ### 18. Great Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Laurenz D. | Founders Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Reviews.io?** I had an issue setting up my companies Reviews.io account and got immediate support from the Reviews.io Customer Service, who fixed the issue in a short time period. Other than that, I really like the number of features included in Reviews.io compared to other Review tools. **What do you dislike about Reviews.io?** Quite complicated to set up in the beginning. **What problems is Reviews.io solving and how is that benefiting you?** We are using Reviews.io to gain trust towards potential customers. **Official Response from Ruby Branston:** > We’re so glad to hear that our support team was able to resolve your setup issue quickly and it’s great that you’re finding our features valuable! We understand the setup can be a bit tricky at first, and we’re always working to improve the experience. If you need any further assistance, please don’t hesitate to reach out. ### 19. Great App with a great support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Reviews.io?** I really like the usage and integration on the website. Furthermore, they have a really great support Team. **What do you dislike about Reviews.io?** Importing reviews wasn't the easiest in the beginning but the team helped me so everything is fine now. **What problems is Reviews.io solving and how is that benefiting you?** It gives great tust to customers who are visiting the website. **Official Response from Ruby Branston:** > Thanks so much for your review! We’re really glad to hear you’ve found the app easy to use and that our support team has been helpful throughout. Sorry to hear the review import process wasn’t smooth at first - but great to know the team was able to step in and get things sorted. It’s fantastic to see REVIEWS.io helping you build trust with your website visitors - that’s exactly what we’re here for! ### 20. importing reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Richard A. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Reviews.io?** friendly - with quick relevant support =- thank you **What do you dislike about Reviews.io?** nothing yet - all good so far - only just started using them **What problems is Reviews.io solving and how is that benefiting you?** inputting existing reviews from various sites - setting up a new system for our new site **Official Response from Ruby Branston:** > Thanks so much for the feedback! We're glad to hear the support’s been helpful as you get set up - we're excited to be part of your new site journey! ### 21. Super prompt and efficient service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Reviews.io?** Our account was twice spammed so I contacted support through the online chat and Khalil was on the case immediately mediating the spam reviews which will lead to them being removed. **What do you dislike about Reviews.io?** No downsides! The positive reviews we receive are really valuable to our business. **What problems is Reviews.io solving and how is that benefiting you?** Not really solving problems, just adding value **Official Response from Ruby Branston:** > Thank you for taking the time to leave a review! We're so pleased to hear about your positive experience with our support team, and we appreciate your feedback on how REVIEWS.io is adding value to your business. ### 22. Ahead of the game! **Rating:** 5.0/5.0 stars **Reviewed by:** John W. | Ecommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Reviews.io?** Reviews.io is incredibly slick at what they do! They’re always ahead of the game, consistently rolling out new features that are not only highly functional but also beautifully designed. The platform is intuitive, easy to use, and offers everything we need to stay competitive with our customer feedback. Highly recommend them for anyone looking to elevate their review game with a polished, professional tool! **What do you dislike about Reviews.io?** They need to improve their public general brand awareness **What problems is Reviews.io solving and how is that benefiting you?** Showcasing the excellent reviews we have a kukoon rugs and showcasing it in a nicely styled and efficent way ### 23. Thanks Trilok – your support made all the difference! **Rating:** 5.0/5.0 stars **Reviewed by:** Dhondup L. | Ecommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Reviews.io?** Amazing support team — they're fast, friendly, and always go the extra mile to help. Plus, the platform was really easy to implement, which made getting started a breeze. **What do you dislike about Reviews.io?** Honestly, nothing so far — everything’s worked smoothly and the experience has been great! **What problems is Reviews.io solving and how is that benefiting you?** Reviews.io helps us build trust with new customers by providing authentic, verified reviews. **Official Response from Ruby Branston:** > It’s fantastic to hear you’ve had such a positive experience! We’ll be sure to pass your kind words on to Trilok - it’s always great to hear when the team’s made a real impact. We're also glad the platform’s been easy to implement and is helping you build trust with new customers. Thanks for taking the time to share your feedback - we really appreciate it! ### 24. BEST CUSTOMER SERVICE EXPERIENCE **Rating:** 5.0/5.0 stars **Reviewed by:** chuck r. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Reviews.io?** I just had to share my experience with their live chat support. Honestly, it was one of the best I've ever had! As soon as I hopped on the chat, a super friendly rep jumped in and helped me out right away. The responses were quick, and they explained everything in a way that made total sense. On top of that, the backend portal is super easy to navigate. I found everything I needed without any hassle, from checking my account info to tweaking my settings. It’s all laid out really well! Overall, if you’re looking for a solid 3rd party review portal, I definitely recommend Reviews.IO. They make everything so easy! **What do you dislike about Reviews.io?** I have no negative feedback at this time. **What problems is Reviews.io solving and how is that benefiting you?** It assists us in effectively managing our customer demographics and understanding their behaviors, allowing us to tailor our strategies and offerings to better meet their needs. ### 25. reviews.io is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Ben C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Reviews.io?** We have been using Reviews.io for several years now as our main reviews platform at Play it Koi. The service we receive is always superb. The customer support that we receive is consistently excellent. And in our most recent example with agentTrilok, he most recently provided with some technical issues and was extremely fast, polite, courteous and helpful. **What do you dislike about Reviews.io?** I wish we could figure out a way to include a printed reviews.io request to a customer inside of the physical package we ship them. One with like a custom QR code or something that we could slip into their package so that when the open it, they just scan and can give the review right then and there. This would be incredibly helpful! **What problems is Reviews.io solving and how is that benefiting you?** reviews ### 26. Great Support - every time! **Rating:** 5.0/5.0 stars **Reviewed by:** Marlon G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Reviews.io?** The best support I have ever experienced with a Shopify application. The team is always helpful and takes the time to address your concerns. In this case, Khalil was exceptionally helpful. **What do you dislike about Reviews.io?** The only downside is the pricing; while the basic plans are reasonably priced, the costs for additional features like product grouping for bundles can be quite expensive. **What problems is Reviews.io solving and how is that benefiting you?** I find that the increased trust garnered from displayed customer reviews significantly boosts conversion rates and customer confidence in the purchasing process. Additionally, the insights gained from customer feedback assist in identifying areas of improvement and celebrating strengths, enabling more targeted and effective business strategies. ### 27. Excellent Support from Abuzar at Reviews.io. Truly Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Reviews.io?** It's super easy for my customers to leave reviews without needing to register, and the support especially from Abuzar is fantastic! **What do you dislike about Reviews.io?** You have to pay to open an account there's no free plan to get started. **What problems is Reviews.io solving and how is that benefiting you?** I use it to collect customer reviews for my website and to build a broader presence across multiple review platforms. **Official Response from Ruby Branston:** > We're so glad that the review process has been easy for your customers and we’ll make sure Abuzar sees your kind words! We appreciate your note on pricing too - your feedback is always valued as we continue to improve. ### 28. Invaluable tool and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Clarisse L. | Lead First Line Support Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Reviews.io?** Reviews.io has been an invaluable tool for our business to connect with customers and gain valuable insights on their experience with our product and service. Not only is it a great system to use, but the support is also spot on. Shout out specifically to Maddox who helped me one a couple of occasions and was really helpful and quick to resolve my queries. **What do you dislike about Reviews.io?** I don't have anything negative to say at this point. **What problems is Reviews.io solving and how is that benefiting you?** Reviews.io allows us to connect with our customer base and understand how we are doing. It enables us to identify where we are doing well and what needs to be improved. ### 29. Quick response **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Reviews.io?** Support is very quick to asnwer to my queries, always very polite and get things dones immediately. **What do you dislike about Reviews.io?** Cannot really say anything bad about it. **What problems is Reviews.io solving and how is that benefiting you?** Had some requests in changing website url and it was done same day. **Official Response from Ruby Branston:** > Thanks for taking the time to leave this review! We're really glad to hear that you've had such a positive experience with our support team - we’ll make sure to pass on the kind words. It’s great to know we’ve been able to help quickly when you've needed changes made. Appreciate the feedback and your support! ### 30. Always ready to help! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Reviews.io?** Their customer service is really good and is always really good to help when there's issues. It is fairly easy to use too! We use it a lot... **What do you dislike about Reviews.io?** Nothing that I can think of. Sometimes there can be glitches here and then, but the customer service team is ready to help get the problem solved. **What problems is Reviews.io solving and how is that benefiting you?** to get reviews sent to clients **Official Response from Ruby Branston:** > Thanks for the awesome feedback! We're happy to hear our support team is always there to help. Appreciate you choosing REVIEWS.io! ### 31. Jenson was fantastic in his speed on supporting me and was grateful for his help - Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Miles B. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Reviews.io?** The ease of use and detail of the reviews from a business perspective work well! **What do you dislike about Reviews.io?** Happy with review software - excellent ! **What problems is Reviews.io solving and how is that benefiting you?** The abilty to ask to revise the review of a customer who I had previously spoken to. **Official Response from Ruby Branston:** > Thank you for the great feedback! We’re so glad that Jenson was able to support you quickly and that the platform is working well for your needs. If you ever need assistance again, we’re here for you! ### 32. Perfect Reviews Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Neil C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Reviews.io?** This review platform has been perfect for us over the years. Integrates perfectly with our website, packed full of features, and on the odd occasion it is needed, support is very quick and friendly. To top it off, Reviews.io is very well priced compared to the competition. **What do you dislike about Reviews.io?** Honestly can't think of anything that I see as a negative **What problems is Reviews.io solving and how is that benefiting you?** Makes it easy for us to collect Reviews and build our reputation **Official Response from Ruby Branston:** > Thanks for the kind words. We’re so glad to hear Reviews.io is working well for you. It’s great to know that the integration, features, and support are helping you build your reputation with ease. ### 33. Easy move from Trustpilot to Reviews.io **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew D. | Ecommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Reviews.io?** I have moved to Reviews.io from Trustpilot and I cannot stress how easy this transistion has been. Reviews.io is full of simple and intuitive features, like quick replies to reviews, great analytics including an ai tool that summarises what reviewers think about your company, and all the widgets you would ever need. They can even import your old reviews for you. Simple features - built out my email templates and flows in minutes with a very easy interface. Great product at a really great price. **What do you dislike about Reviews.io?** Nothing so far! Reviews.io have everything I need absolutely nailed on! **What problems is Reviews.io solving and how is that benefiting you?** Cutting Costs - Review.io is very competivily priced and offers better features than other review systems. ### 34. Intuitive Platform & Helpful Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Cirrus R. | Website & Digital Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Reviews.io?** We recently made the decision to move away from Trustpilot, mainly to save some money, but also to better utilise reviews on our website and marketing efforts. The team at Reviews.io made this process incredibly easy, with our previous Trustpilot reviews beginning to appear on our Reviews.io profile within a matter of days. After a quick converstaion with Adam, we were also able to get our product reviews live on our website. I'm excited to continue to work with Reviews.io and discover new ways to use our company and product reviews to drive conversions. **What do you dislike about Reviews.io?** The only downside I've noticed is it takes a while for changes made on our account to appear on our public profile, however Reviews.io are transparent about this and say it can take up to 30 minutes for updates to appear. **What problems is Reviews.io solving and how is that benefiting you?** We are now able to collect product reviews, which adds a lot of weight behind our claims and boosts trust with our potential customers. ### 35. Excellent Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about Reviews.io?** Whenever I need any help their support team are excellent and respond straight away. **What do you dislike about Reviews.io?** Nothing to dislike, they always respond immediately. **What problems is Reviews.io solving and how is that benefiting you?** Collecting company reviews **Official Response from Ruby Branston:** > Thanks for the great feedback! We’re so pleased to hear our support team has been helpful and responsive when you’ve needed it. ### 36. Removal of hoax reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Reviews.io?** I contacted Reviews.io using the live chat and spoke to Jenson. I told him we had received 6 hoax/spam 1 star reviews in the last 3 months - he removed the reviews immediately and was very helpful. **What do you dislike about Reviews.io?** The cost, particularly when Goggle reviews are free **What problems is Reviews.io solving and how is that benefiting you?** Removal of hoax reviews - preventing reputational damage **Official Response from Ruby Branston:** > Thank you for your review! We're really pleased to hear Jenson was able to support you so promptly in removing those hoax reviews. If you’d ever like to chat about how to get even more value from your plan, please don’t hesitate to reach out — we’re always happy to help. ### 37. Amazing Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Reviews.io?** Their customer support is amazing, they are so responsive and genuinely want to help. Dan from Reviews.io jumped on a call with me to make sure I can do the dynamic links properly for our email integrations and his help made all the difference. **What do you dislike about Reviews.io?** I wish there was a HTML email template integration where we could embed the products into the emails and pull that template onto Klaviyo. **What problems is Reviews.io solving and how is that benefiting you?** It is going to help us collect reviews from customers and get verified reviews displayed on the website. ### 38. Good platform & really helpful support **Rating:** 4.5/5.0 stars **Reviewed by:** Alex W. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Reviews.io?** Really easy to navigate & make updates to product catalogue. Support is also very helpful and quick to respond. **What do you dislike about Reviews.io?** Nothing to report at present, happy with the platform. **What problems is Reviews.io solving and how is that benefiting you?** Understanding company and product feedback - what customers like and whether there are any painpoints so we can continue to improve our service. **Official Response from Ruby Branston:** > Appreciate the review! We're glad you're finding it easy to navigate and that our support team has been helpful. Looking forward to continuing to support your success! ### 39. A useful site with decent backup. **Rating:** 4.5/5.0 stars **Reviewed by:** Hugh B. | Surveyor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Reviews.io?** Customers like to read reviews before deciding whether to use a company and also appreciate being able to review their experiences. **What do you dislike about Reviews.io?** Probably the cost. The monthly charge adds up for a small business. **What problems is Reviews.io solving and how is that benefiting you?** Provides a degree of legitimacy. **Official Response from Ruby Branston:** > Thanks for your review. We're glad that REVIEWS.io is helping provide legitimacy for your business. It’s great to hear customers appreciate reading and sharing reviews. We understand that pricing is an important consideration, and we’re here to help you get the most value from the platform. Thanks again for your support. ### 40. Fast and Knowledgeable **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas D. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Reviews.io?** The platform looks pretty sold and on top of that the support was super fast and they certainly know what they're doing. Shout out to Trilok! **What do you dislike about Reviews.io?** All is good so far. Looking forward to using the platform more. **What problems is Reviews.io solving and how is that benefiting you?** It makes it easier for us to send invites for reviews and tracking. **Official Response from Ruby Branston:** > Thanks for the great feedback. We're thrilled to hear that Trilok and the team could help you out. Looking forward to supporting you as you continue using the platform! ### 41. Great help from Maddox! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Reviews.io?** Quick reply from the team at Reviews.io! It is very helpful and has pretty much solved my problem! Review.io is pretty easy to use and navigate. We use Reviews.io for our website and have been using it for a while. It integrates well and is always showcased on our webpage, making it easy for our customers to find and leave us a review. I would recommend Reviews.io to other businesses. **What do you dislike about Reviews.io?** Nothing I can think of at this point in time. **What problems is Reviews.io solving and how is that benefiting you?** Voucher codes and image size. **Official Response from Ruby Branston:** > Amazing to hear that Maddox was able to help get things sorted quickly. It’s great that REVIEWS.io has been easy to use and working well on your site, especially when it comes to making reviews visible and easy for customers to leave. Thanks for the recommendation - we really appreciate it. ### 42. The support from Reviews is INSANE. Always available, super fast & helpful. TOP **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Reviews.io?** Very many possibilities to collect reviews, great support. **What do you dislike about Reviews.io?** One must engage with the app, then one learns the features best. If you only work with it occasionally, it can sometimes be a bit complicated. **What problems is Reviews.io solving and how is that benefiting you?** I had some reviews from other platforms. I was able to import them to reviews.io through support very well. ### 43. Great service, used for marketing on business website. Great integration onto website. **Rating:** 5.0/5.0 stars **Reviewed by:** Harry M. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Reviews.io?** helpful and quick staff, had to deal with an issue quickly and Trilock helped me in an efficient and friendly manner. Great layouts and banner proof. **What do you dislike about Reviews.io?** i like everything about service, have no issues. **What problems is Reviews.io solving and how is that benefiting you?** its providing legitimacy to a new brand and strong product, to encourage purchases. ### 44. Very competent customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Marvin R. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Reviews.io?** We've been incredibly impressed with the service and support from Reviews.io. A special thanks to Khalil for his outstanding customer support—he was not only quick to respond but also extremely helpful in resolving our questions. The platform offers a wide range of features that are easy to navigate and highly effective in helping us collect and manage customer reviews. We're particularly pleased with the customization options and the overall ease of integration. Reviews.io has truly exceeded our expectations, and we're very happy we made the decision to choose them for our business. Highly recommended! **What do you dislike about Reviews.io?** Everything ist great!We are really very, very happy with everything. **What problems is Reviews.io solving and how is that benefiting you?** tTo receive reviews. ### 45. Great system & unbelievable staff knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Reviews.io?** Our existing clients find it easy to use & new clients have approached us because of it I manage the system & must also highlight & praise the team there for always being so helpful & supportive. Especially Dany Quaglia who educates us on extra features, recifies any issues promptly etc Thanks Dany! **What do you dislike about Reviews.io?** Nothing! It serves us perfectly. We highly recommend. **What problems is Reviews.io solving and how is that benefiting you?** It aids us in evidencing how happy our clients are with out services. ### 46. Fast support & great widget options **Rating:** 5.0/5.0 stars **Reviewed by:** Katie S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Reviews.io?** Widget options, that reviews can be sent to other credibility platforms like trust pilot & Google **What do you dislike about Reviews.io?** A bit of a learning curve to use but staff are ready to support at every step **What problems is Reviews.io solving and how is that benefiting you?** Asking customers for reviews and uploading to website, saving me lots of time to follow up ### 47. Super quick assistance on customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Reviews.io?** Super quick assistance from Maddox and the team at Reviews.io, thank you! **What do you dislike about Reviews.io?** Number of features maybe? Or perhaps ease of integration **What problems is Reviews.io solving and how is that benefiting you?** Building authentic reviews. review management, building consumer trust **Official Response from Ruby Branston:** > Thanks for the great feedback. We’re glad Maddox and the team could assist quickly. We’re always working to improve features and integration, so we appreciate your input! ### 48. Khalil was very helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Reviews.io?** Some of our customers mentioned that they had submitted reviews, but these weren’t appearing. I used the chat function on Review.io and spoke with Khalil, who was incredibly helpful and polite. He acted swiftly to resolve the issue and provided a solution to ensure it won’t happen again in the future. I truly appreciate the support—thank you for making this process so smooth! **What do you dislike about Reviews.io?** The platform prompts reviewers to answer questions about aspects like delivery, which may not always be relevant depending on the product. **What problems is Reviews.io solving and how is that benefiting you?** Reviews **Official Response from Ruby Branston:** > Thanks for the feedback! We're so glad Khalil could help resolve the issue quickly. We also appreciate your input on the review prompts - we’ll take that into consideration as we continue to improve. ### 49. Reviews.io checks all of the boxes! **Rating:** 5.0/5.0 stars **Reviewed by:** Jake H. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Reviews.io?** From pricing & implementation to support, reviews.io surpasses all of our expectations. **What do you dislike about Reviews.io?** There will be a few minor challenges if you're going with a custom implementation like we did, however their support team and customer service ensure to keep you happy during the process. **What problems is Reviews.io solving and how is that benefiting you?** We added product and company reviews with the help of Reviews.io. This provides an additional layer of transparency between our company, the brands we sell and the customers that support our business. We are customer focused and believe in our business practices and products, so far this has been a great addition to our tech stack. ### 50. Great Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca A. | Website Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Reviews.io?** It is easy to use, and customer support is always ready to help whenever you get stuck on something. **What do you dislike about Reviews.io?** I think the biggest thing for me is that you cannot save a widget design as a template and use it across multiple stores/accounts **What problems is Reviews.io solving and how is that benefiting you?** We had issues collecting reviews in the past, but with the automated emails Reviews is helping us collect many more reviews. - [View Reviews.io pricing details and edition comparison](https://www.g2.com/products/reviews-io/reviews?filters%5Bnps_score%5D=5&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+17%3A30%3A13+-0500&secure%5Bsession_id%5D=05643e41-f66a-4903-bb4e-46d2e2b277ef&secure%5Btoken%5D=8842fce47e31600c08d947aa856b391690cea9b4d68140131552dc8142ad1ece&format=llm_user) ## Reviews.io Integrations - [Attentive](https://www.g2.com/products/attentive/reviews) - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - [Boost AI Search & Discovery](https://www.g2.com/products/boost-ai-search-discovery/reviews) - [CS-Cart Multi-Vendor](https://www.g2.com/products/cs-cart-multi-vendor/reviews) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) - [EKM](https://www.g2.com/products/ekm/reviews) - [Flutter](https://www.g2.com/products/flutter/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [Next.js](https://www.g2.com/products/next-js/reviews) - [Nosto](https://www.g2.com/products/nosto/reviews) - [Omnisend](https://www.g2.com/products/omnisend/reviews) - [Rebuy](https://www.g2.com/products/rebuy/reviews) - [Revenue Hub](https://www.g2.com/products/revenue-hub/reviews) - [Searchanise](https://www.g2.com/products/searchanise/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopware](https://www.g2.com/products/shopware/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Smile.io](https://www.g2.com/products/smile-io/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) ## Reviews.io Features **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction - Multi-Language **Additional Functionality** - Reminders - Review Monitoring - Email Reminders - Monitoring - Performance Metrics - Surveys & Feedback - Activity Tracking - Data Import/Export - Review Notification - Reporting & Statistics - Feedback Management - AI Copilot - Real-Time Analytics - Survey/Poll Management - Activity Dashboard - SMS Messaging - CRM - Visual Analytics - Purchasing & Receiving - Real-Time Notifications - Customizable Reports - Response Management - Customizable Branding - SEO Management - Engagement Tracking - Review Badge Management - Negative Feedback Management - Social Sharing - Real-Time Data - Dashboard - Communication Management - Sentiment Analysis - Alerts/Notifications - Customizable Templates - Commenting/Notes - Template Management - Customer Experience Management - Social Promotion - Campaign Management - Email Management - Review Request - Multi-Location - Multi-Channel Campaigns - Chat/Messaging **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Use Cases** - E-commerce - Retail - Customer Service **Administration** - Incentives - Syndication - Insights - Content **Display Options** - Badges - Widgets - Third-Party Integrations - Marketing - Social Media Integration - Website Integration **Generative AI** - AI Text Generation - Generative AI **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top Reviews.io Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,072 reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews) - [Okendo](https://www.g2.com/products/okendo/reviews) - 4.7/5.0 (428 reviews)