
Seemed like an okay tool to generate user reviews. Review collected by and hosted on G2.com.
- The widget displays total reviews even if you don't have a lot of reviews. For example, let's say that you're a startup with two five star ratings and you want to show this on your website using their widget. The widget will read "Rated 5 Stars Based on 2 Reviews" and you can't hide the total number of reviews. Personally, I don't want to show the total number of reviews when I don't have a lot. So I contacted my customer success rep and asked for help. Her response? "There's an API for that". --- Not helpful at all.
- Customer service - not helpful
- Tried to cancel my plan and they basically tried to keep me locked in.
- CHARGED my card after I canceled... for time that I DID NOT use the service. Their privacy policy says that they can do this, but it's a pretty bad/unfriendly policy. Most SaaS companies will just cancel your account and not bill you. Review collected by and hosted on G2.com.