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KL

Kelly L.

E-Commerce Account Manager

Mid-Market (51-1000 emp.)

12/11/2018

"Great value and information"

5/5

What do you like best about Reviewbox?

One stop site for all my needs. I like the consolidation of information as well as the record of changes, which normally are hard to keep track of,. Review collected by and hosted on G2.com.

What do you dislike about Reviewbox?

INfo has a short lag period for Ad station Review collected by and hosted on G2.com.

AS

Alán S.

Marketing Coordinator

Mechanical or Industrial Engineering

Mid-Market (51-1000 emp.)

12/11/2018

"Louisville Ladder"

5/5

What do you like best about Reviewbox?

Export Reviews and put it on a dashboard with negative, positive, and type of issues. Review collected by and hosted on G2.com.

What do you dislike about Reviewbox?

Timing on deliverables, sometimes to make adjustments they take quite some time. Review collected by and hosted on G2.com.

UA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

12/11/2018

"Great time-saving tool"

4/5

What do you like best about Reviewbox?

That I get alerts when we have new reviews Review collected by and hosted on G2.com.

What do you dislike about Reviewbox?

I think the platform could be more user friendly and allow you to read the new reviews right there on the dashboard. Review collected by and hosted on G2.com.

GD

Greg D.

Director of eCommerce

Sporting Goods

Mid-Market (51-1000 emp.)

5/1/2018

"Excellent tool for Amazon data analysis"

5/5

What do you like best about Reviewbox?

Jim and his team are absolutely amazing, we get responses to questions in minutes, not hours or days, and they've already brought new functionality to the table that we've asked for only a month prior. Review collected by and hosted on G2.com.

What do you dislike about Reviewbox?

The UI is not the most user friendly, and it can be a bit confusing to navigate at times, but once you've been in the admin for a bit you get used to it. Review collected by and hosted on G2.com.

What problems is Reviewbox solving and how is that benefiting you?

Tracking all of our product reviews on Amazon, monitoring our position in search and monitoring buy boxes for all our ASINs. We are able to tactically respond to all of our customers reviews and questions on Amazon, incredibly quickly, and we can keep our eye on the pulse of our business and what drives growth. Review collected by and hosted on G2.com.

LB

Lindsey B.

Online Sales Coordinator

Wholesale

Mid-Market (51-1000 emp.)

11/14/2017

"Easy to use, informative software that allows us to continue to grow our business!"

4.5/5

What do you like best about Reviewbox?

The day to day notifications about reviews and questions we get from Amazon users. It helps me to be able to interact with our clients within a short time frame and recognize potential issues with our listings quickly. Review collected by and hosted on G2.com.

What do you dislike about Reviewbox?

The only thing I would like more is if we were notified instantaneously of our reviews instead of once a day. Review collected by and hosted on G2.com.

What problems is Reviewbox solving and how is that benefiting you?

Before Reviewbox we didn't have a way to respond to our reviews on Amazon. So we had customers with problems and we were not solving them. This was a huge issue because we love taking care of our buyers! It also shows us how we are doing as far as the quality of our products and the percentage of negative reviews compared to positive. This has driven us to be better and has given us much needed feedback on what we need to improve upon. Review collected by and hosted on G2.com.

Response from Debi Campbell of Reviewbox

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Hi Lindsey,

Just wanted to let you know that now you can update how often you receive notifications throughout the day instead of just once a day. Reach out to us if you have any questions!

UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

12/11/2018

"Great service"

5/5

What do you like best about Reviewbox?

Saves so much time over checking listings for new reviews Review collected by and hosted on G2.com.

What do you dislike about Reviewbox?

repeat notifications in slack channel... Review collected by and hosted on G2.com.

AM

Adam M.

Vice President, e-Commerce

Mid-Market (51-1000 emp.)

10/4/2017

"Great tool for tracking Amazon customer sentiment"

5/5

What do you like best about Reviewbox?

Reviewbox provides a very clear, easy-to-read snapshot of product reviews and questions every day. Review collected by and hosted on G2.com.

What do you dislike about Reviewbox?

The backend isn't super refined. It's a small quibble, because I don't really login to the web portal often. Most of my interaction is through the daily generated summary snapshot of reviews and questions. Review collected by and hosted on G2.com.

Recommendations to others considering Reviewbox:

Do a trial of the service first to see if it meets your needs. We were very early adopters, so have seen the program grow and expand over the past couple years. The Reviewbox team is adding features based on customer interests and needs. The web interface is not the smoothest, but I value that they are putting more resources to growing the capabilities over aesthetics.

In addition to the basic review and question monitoring, they have some other programs worth investigating. Their value will depend on what kind of seller you are (1P vs 3P, # SKUs) and access to questions is really only valuable if you intend to answer them! Review collected by and hosted on G2.com.

What problems is Reviewbox solving and how is that benefiting you?

Reviewbox allows our team to rapidly respond to customer questions and concerns on Amazon. By rapidly responding to poor reviews, we are providing better customer service and can also engage satisfied customers. Review collected by and hosted on G2.com.

CW

Chris W.

Amazon Channel Manager

Furniture

Mid-Market (51-1000 emp.)

9/1/2017

"Detailed Review and Price Tracking in a Downloadable Format"

5/5

What do you like best about Reviewbox?

I love that all of the gathered review and price information can be exported as a csv. It allows us to really drill down on the details we need to succeed. I also like the email notifications, they let me know what needs my attention first thing in the morning! Review collected by and hosted on G2.com.

What do you dislike about Reviewbox?

The only thing I have even a little difficulty with is deleting SKUs from reviewbox. It has to be done one at a time. Which is time consuming. However, if I send a file with the SKUs I need to be deleted they take care of it for me in a matter of hours. They really are great to work with. Review collected by and hosted on G2.com.

What problems is Reviewbox solving and how is that benefiting you?

The team at Reviewbox has gone above and beyond helping us get the information we need. In addition to the review information we needed initially, they built a custom solution and now provide us detailed data from multiple sales channels, three times a day! We had multiple calls and many many emails, as they worked out the details for us, and they remained friendly and professional throughout. Review collected by and hosted on G2.com.

KJ

Katheryn J.

Communications and Training Specialist

Consumer Goods

Mid-Market (51-1000 emp.)

8/29/2017

"Makes my life so much easier!"

5/5

What do you like best about Reviewbox?

Reviewbox has been great. I love receiving the daily email notifications so I don't have to manually check each product, and the links take me directly to the online review which saves so much time. The dashboard is very user-friendly, too. Jim, the owner, is really easy to work with and super responsive if I ever have questions. Review collected by and hosted on G2.com.

What do you dislike about Reviewbox?

Really can't think of anything I dislike - I wanted to see this rolled out to track other e-tailers but that's already in the works! Review collected by and hosted on G2.com.

Recommendations to others considering Reviewbox:

Try it! If you monitor and track reviews, this will make your life so much easier! Review collected by and hosted on G2.com.

What problems is Reviewbox solving and how is that benefiting you?

Before Reviewbox I had to manually check each product page for new reviews and questions which was cumbersome and took a lot of time. I dreaded doing it. With Reviewbox it's no longer a burden that I put off. Now I actually look forward to my daily Reviewbox notifications. It's much easier to engage with customers, respond in a more timely manner and provide a much better level of service. Review collected by and hosted on G2.com.

MG

Melanie G.

Strategic Problem Solving, Ecommerce and Manufacturing Operations Solutions Professional

Management Consulting

Mid-Market (51-1000 emp.)

8/29/2017

"Nothing less than amazing!"

5/5

What do you like best about Reviewbox?

Reviewbox is the easiest and most comprehensive tool to see and monitor reviews for our products on Amazon and other marketplaces. Daily email alerts summarize every review from 1-star to 5-star and also the questions asked. The links take you right to the source saving hours of time researching, which allows us to keep in touch with Customers and react to them immediately. It is definitely changing the way we do business with our Customers and with Amazon. Review collected by and hosted on G2.com.

What do you dislike about Reviewbox?

There isn't much to dislike. Reviewbox founder Jim Horey listens and is very responsive in making Reviewbox the right tool for any user. It's not complicated. Page navigation and scrolling enhancements would be helpful but it doesn't affect the quality of the information provided. Review collected by and hosted on G2.com.

Recommendations to others considering Reviewbox:

It is a true value added product that continues to pay for itself in the quality and timeliness of the information it delivers. Review collected by and hosted on G2.com.

What problems is Reviewbox solving and how is that benefiting you?

Giving the Customer a better experience by listening to their feedback and incorporating it into our continuous improvement initiatives, identifying unauthorized resellers using the Pricebox and Copybox add on tools, having fact based data to communicate back to Amazon with, product development and more. Review collected by and hosted on G2.com.