Reviewbox Reviews & Product Details

My customer service team like the ability to manage all reviews and Q&As from a single portal. Makes our response time much faster. We are receiving higher reviews now that people see that we respond to their reviews and their product questions. It has made a difference in our CTR to sales figures. It is far more time saving than having to sort through page by page of our products. The other great feature is the out of the box analytics and reporting tools. Makes my reporting job to the ELT easier. Review collected by and hosted on G2.com.

I think the reporting tools are not as robust as we are used to with the other R&R tool, but they are getting much better and listen to my inputs for improvements. As more of the tools become available in the user portal it will make it a better tool. The info is available now but you have to open a ticket to get the data pulled by them. As they see the needs of us users they will add these features to our portal. Review collected by and hosted on G2.com.

I love the service that they provide. The account reps that I have worked with have been excellent and I very much would recommend them just based upon this! Review collected by and hosted on G2.com.

I dislike the dashboard that is in place. It is very "old" feeling and not as user friendly and easy on the eyes as other dashboards and 3P tools we use on a daily basis. Review collected by and hosted on G2.com.

Hillary and Jim were awesome to work with. They're really good at listening, helping out with technical issues, and taking feedback. Overall, They were really personable and easy to work with. Review collected by and hosted on G2.com.

The UI was a little clunky. It wasn't always super intuitive, some of the functions had delays or didn't work, or it would just freeze up sometimes. Jim and Hillary were great at helping, but it was a steep learning curve for sure. Harder than seller central. Review collected by and hosted on G2.com.

It's much affordable compare to the previous service we used. I also like the fact we're able to get our review alert much quicker than our old service provider. Review collected by and hosted on G2.com.

Couldn't think of one at the moment, our point of contact generally be able to answer our question pretty quick. Review collected by and hosted on G2.com.

The ability to easily respond to reviews on Amazon and to close them out on the Reviewbox platform. Review collected by and hosted on G2.com.

I wish that there was a way to use a checkbox next to each review and just select each of the ones you have responded to and do a mass close. Review collected by and hosted on G2.com.

The simplicity and speed of populating data on your screen as well as reviewbox being a all-in-one solution with data from reviews, questions, SEO, buybox and etc. in one platform. Review collected by and hosted on G2.com.

The UI interface can be designed to be a bit more updated for users to be easier to read data points. Review collected by and hosted on G2.com.

Their level of service is high all the way up to their CEO. Pain points are taken seriously and fixed quickly. They are very open to suggestions and work to develop new features based on said suggestions to improve their platform. Review collected by and hosted on G2.com.

UX could use a little work, but is a bit nitpicky. functionality is all there. Review collected by and hosted on G2.com.

Provides reviews received daily on all channels where we sell. Is a simple service but at the right price point which is hard to say about many other services which, generally offer more, but at severly high price points. Other services that offer a lot at higher price points are great for merchants that use all those services but if you want a simple, easy-to-use, product review tracking service this is it. Review collected by and hosted on G2.com.

The user interface is not great looking but works and is intuitive. UX/UI experts will not be happy but the value will be what drives you to use Reviewbox. Review collected by and hosted on G2.com.

One stop site for all my needs. I like the consolidation of information as well as the record of changes, which normally are hard to keep track of,. Review collected by and hosted on G2.com.

INfo has a short lag period for Ad station Review collected by and hosted on G2.com.

Export Reviews and put it on a dashboard with negative, positive, and type of issues. Review collected by and hosted on G2.com.

Timing on deliverables, sometimes to make adjustments they take quite some time. Review collected by and hosted on G2.com.

That I get alerts when we have new reviews Review collected by and hosted on G2.com.

I think the platform could be more user friendly and allow you to read the new reviews right there on the dashboard. Review collected by and hosted on G2.com.

Jim and his team are absolutely amazing, we get responses to questions in minutes, not hours or days, and they've already brought new functionality to the table that we've asked for only a month prior. Review collected by and hosted on G2.com.

The UI is not the most user friendly, and it can be a bit confusing to navigate at times, but once you've been in the admin for a bit you get used to it. Review collected by and hosted on G2.com.

The day to day notifications about reviews and questions we get from Amazon users. It helps me to be able to interact with our clients within a short time frame and recognize potential issues with our listings quickly. Review collected by and hosted on G2.com.

The only thing I would like more is if we were notified instantaneously of our reviews instead of once a day. Review collected by and hosted on G2.com.

Saves so much time over checking listings for new reviews Review collected by and hosted on G2.com.

repeat notifications in slack channel... Review collected by and hosted on G2.com.

Reviewbox provides a very clear, easy-to-read snapshot of product reviews and questions every day. Review collected by and hosted on G2.com.

The backend isn't super refined. It's a small quibble, because I don't really login to the web portal often. Most of my interaction is through the daily generated summary snapshot of reviews and questions. Review collected by and hosted on G2.com.

I love that all of the gathered review and price information can be exported as a csv. It allows us to really drill down on the details we need to succeed. I also like the email notifications, they let me know what needs my attention first thing in the morning! Review collected by and hosted on G2.com.

The only thing I have even a little difficulty with is deleting SKUs from reviewbox. It has to be done one at a time. Which is time consuming. However, if I send a file with the SKUs I need to be deleted they take care of it for me in a matter of hours. They really are great to work with. Review collected by and hosted on G2.com.

Reviewbox has been great. I love receiving the daily email notifications so I don't have to manually check each product, and the links take me directly to the online review which saves so much time. The dashboard is very user-friendly, too. Jim, the owner, is really easy to work with and super responsive if I ever have questions. Review collected by and hosted on G2.com.

Really can't think of anything I dislike - I wanted to see this rolled out to track other e-tailers but that's already in the works! Review collected by and hosted on G2.com.

Reviewbox is the easiest and most comprehensive tool to see and monitor reviews for our products on Amazon and other marketplaces. Daily email alerts summarize every review from 1-star to 5-star and also the questions asked. The links take you right to the source saving hours of time researching, which allows us to keep in touch with Customers and react to them immediately. It is definitely changing the way we do business with our Customers and with Amazon. Review collected by and hosted on G2.com.

There isn't much to dislike. Reviewbox founder Jim Horey listens and is very responsive in making Reviewbox the right tool for any user. It's not complicated. Page navigation and scrolling enhancements would be helpful but it doesn't affect the quality of the information provided. Review collected by and hosted on G2.com.

Getting a notification email for every new product review or product question. We respond to each and every question and review for over 1200 products. Before Reviewbox it took me several hours a week to comb through them just to find new comments. Now I can respond to customers in less than 24 hours. Review collected by and hosted on G2.com.

Haven't found anything to dislike. Customer service is great and it has really opened up my day to use toward more sales. Review collected by and hosted on G2.com.

There are so many positives to mention. The software allows us to easily monitor detailed information from our listings. If we have questions, they are fast to respond and always eager to help. The software is always evolving to include more functionality and everything that they offer is well thought out and give great visibility to insights on how our products are being sold, priced and reviewed. We have several thousand listings and the daily email and the reports that are available make it very easy for us to keep track of how our products are being received by consumers. The Pricebox feature allows us to monitor seller history, who has the buy box and what prices are winning the buybox. If you are looking for a solution for monitoring reviews, these guys are really good at what they do and I highly recommend them. Review collected by and hosted on G2.com.

There isn't anything to dislike. We have been using Reviewbox for over 18 months and Jim and his team are always available to assist with specific requests and they are always adding more functionality to their offerings. Review collected by and hosted on G2.com.

Prior to using Reviewbox, we had no idea what reviews or questions were being posted on Amazon about our products. This has given us an easy to use, daily view into what customers are asking and saying about our products. It allows multiple people to view the comments and has allowed us to be on top of what is being said. It is a fast, easy and effective way for us to manage and respond to reviews and questions. Review collected by and hosted on G2.com.

No dislikes to speak of! I have no suggestions on how to improve it. Review collected by and hosted on G2.com.

With the level of detailed data we get from Reviewbox, we're able to much more easily identify opportunities for product improvements across all our SKUs. It makes finding actionable insights and meaningful customer experience improvements an order of magnitude easier than it used to be. The Reviewbox team has been very responsive in addressing any questions or improvements we've requested. Review collected by and hosted on G2.com.

I wouldn't call it a dislike, but I'd like to see more intelligence built into the platform in terms of helping us find opportunities, alerting us to issues (e.g. sudden drop in review scores), etc. Review collected by and hosted on G2.com.

Reviewbox is easy to use and only took around 10 minutes to set up. I no longer have to spend hours searching for new Amazon reviews. Reviewbox makes sure we have full awareness to all of our reviews the second that they happen. This allows us to get back to customers ASAP and make them happy. Review collected by and hosted on G2.com.

Nothing! Reviewbox is a great software and the founder Jim is a great guy that is constantly innovating! Review collected by and hosted on G2.com.

We set up the slack webhook so our entire organization can see reviews in real-time. It's great for us to keep a pulse on what consumers are saying about us and our products, especially immediately following the launch of new items. Review collected by and hosted on G2.com.

As the company grows it will be great to see the UI/UX continue to improve. It has already consistently gotten better over time, and I trust we will keep seeing new releases. Review collected by and hosted on G2.com.

Email alerts give us a daily look at what reviews have come in – who is pleased and about what, as well as those that are unhappy or need some added information or help. We now can provide faster, better customer service on Amazon because of Reviewbox. Review collected by and hosted on G2.com.

Can't think of anything (and requiring me to use 40 characters to say so is a waste of at least 20 characters). Review collected by and hosted on G2.com.