--- title: Revel Systems Reviews meta_title: 'Revel Systems Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 146 reviews by the users' company size, role or industry to find out how Revel Systems works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 146 scale: '5' date_modified: '2026-07-13' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # Revel Systems Reviews **Vendor:** Revel Systems **Category:** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) **Average Rating:** 4.1/5.0 **Total Reviews:** 146 ## About Revel Systems Revel Systems is a feature-rich business platform transforming the way business is done by integrating all operations and customer channels, driven by the Point of Sale, into a single dashboard. Designed to maximize security, stability, ease of use, and service delivery, Revel’s ecosystem replaces bulky, expensive legacy solutions with a quick, intuitive iOS-based POS platform that combines cloud-based technology and the mobility of the iPad. We work with all businesses—from small merchants to global enterprises—looking to modernize, future-proof their operations, and implement a system that adds value through incremental revenue, cost reduction, and a better experience for customers and employees. Revel’s Mission Revel seeks to disrupt and modernize the state of commerce by providing businesses of every size the tools necessary to thrive. ## Revel Systems Pros & Cons **What users like:** - Users find Revel Systems to have **ease of use** , making it effective for kitchen and Point of Sale operations. (1 reviews) - Users greatly benefit from the **effective POS integration** of Revel Systems, enhancing kitchen and sales operations. (1 reviews) **What users dislike:** - Users feel the **high fees** for basic features significantly increase monthly costs and limit overall value. (2 reviews) - Users report **poor customer support** from Revel Systems, leading to frustration and unresolved issues affecting their business operations. (2 reviews) - Users report **connectivity issues** with Revel Systems that complicate data access and disrupt order management. (1 reviews) - Users find Revel Systems **expensive** due to high fees for basic features, impacting their overall business costs. (1 reviews) - Users express frustration over **inadequate reporting** capabilities, needing customer service for customized reports and facing transparency issues. (1 reviews) - Users experience significant **inefficiency** with Revel Systems, facing poor support, inaccurate reporting, and costly data access. (1 reviews) - Users face **integration issues** that complicate workflows, leading to frustration and inefficiencies in managing operations. (1 reviews) - Limited Customization (1 reviews) - Payment Issues (1 reviews) ## Revel Systems Reviews ### 1. Was a Solid System until Bought Out **Rating:** 3.5/5.0 stars **Reviewed by:** Kendra M. | Restaurant Technology Support Analyst, Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Revel Systems?** Revel has been a really good system and company to work for until they got bought out. With the new company support has gone down hill and they are closing the Revel POS system and moving it to the new companies POS. **What do you dislike about Revel Systems?** I enjoyed the system until recently. What I don't like now is that data connector is wrong and there are no more enhancements happening so the things that are wrong are broken. There are glitches that cause items to active across all locations even if only one location has it. **What problems is Revel Systems solving and how is that benefiting you?** Revel was a great POS to transition to after our last POS. It was modern and allowed us to build an easier POS for 300+ restaurants. It was easy for the team to learn and brought us into a cloud based enviroment. ### 2. Overpriced and poor support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Revel Systems?** Revel was the worst POS I have ever used. The set up and cords are like a spider web - makes trouble shooting by employees almost impossible. I had to go into the store so many times because the POS was not working and it was just an unplugged cable - but it was impossible for a crew employee to locate. **What do you dislike about Revel Systems?** Everything - do not buy this system. Don't force your franchisees to use this system (that's probably the majority of their business - where people are forced to use it with no say in the matter) **Recommendations to others considering Revel Systems:** Look for something less expensive and not so complicated **What problems is Revel Systems solving and how is that benefiting you?** None **Official Response from Minha Kim:** > Hi, We always aim to deliver a great experience and are gutted when we miss the mark. Thanks for taking the time to bring this to our attention. We will use your feedback to make us better and ensure this doesn’t happen again. ### 3. Avoid, not a good pos for a growing business **Rating:** 0.0/5.0 stars **Reviewed by:** Nicole N. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Revel Systems?** The system generally works well for our kitchen and Point of Sale. **What do you dislike about Revel Systems?** We are a small pizzeria, Pizza By The Harbour and have had several issues... No access to data via API unless you pay an added fee - in our case it would nearly double, DOUBLE our monthly subscription fee. That's not modern. I could see paying 20 or 30 a month but not hundreds extra for a basic feature. Poor data retention without paying extra. The system can't handle the concept of order queuing automatically. Online we can be sure to only take x orders every n minutes - but that doesn't apply to the POS so we end up with pressured times on the kitchen. It's not meant for pizzerias. 1/2 and 1/2 pizzas are common but stopped working months ago and support couldn't solve it. We are trapped working with a company who implemented this years ago for the business we bought the restaurant from - and can't find a path to just go direct with Revel - which means we pay even more every time for their cut too. No one seems to care about your business there, it's been frustrating to say the least. **What problems is Revel Systems solving and how is that benefiting you?** Point of sale system for our pizzeria ### 4. Complete Disregard for long-term customer **Rating:** 0.0/5.0 stars **Reviewed by:** Bethany A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Revel Systems?** There is NOTHING we as a company benefit from this system any longer. They have limited the amount of data we can go back and look at after nearly 10 years of working with this POS system. Assume you won't be with them longer than 10 years as that is the most data you can look at. May as well choose another sytem per their limitations. **What do you dislike about Revel Systems?** There is no customer service any longer. They did good for about 3 years of the 10. Now it is completely nonexistent. All they must want is the "set up" sales. That must be where they are making the most profit. Good luck. **What problems is Revel Systems solving and how is that benefiting you?** They aren't. They are creating more problems. I cant even select any option other than "Restaurant POS" in the above "For which purposes do you use Revel Systems?*" ### 5. RUN--don't walk--AWAY from Revel POS!! **Rating:** 0.0/5.0 stars **Reviewed by:** Jeanne C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2024 **What do you like best about Revel Systems?** Ease of use for staff and ability to implement our own gift cards/loyalty programs without having to use outside vendor. **What do you dislike about Revel Systems?** Pretty much everything else was horrible. Reporting was inaccurate, customer service was next to zero, adding products and modifiers was a nightmare. Getting issues resolved was also a nightmare--usually I was on the phone so long that I ended up figuring out a workaround or how to solve the issue myself before the Revel rep ever figured it out. When we cancelled was the crowning blow--we had multiple stores--we sent emails indicating we were cancelling and they cancelled ONE location and then played extremely corrupt and coy saying we hadn't specifically requested ALL locations cancelled. When we had TOLD Revel the stores were sold. It was complete BS. I am conviced this company is run of out someone's basaement or garage. RUN-don't walk- away and don't even consider it. Please read other reviews-as if I had done more research (I wasn't the one in our company who researched POS or I would have found the MANY HORRIBLE reviews on Revel) and never picked them in the first place. **What problems is Revel Systems solving and how is that benefiting you?** Multi store reporting. Which was horrible ### 6. inflexible reporting, and antiquated system **Rating:** 0.0/5.0 stars **Reviewed by:** JDMC M. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Revel Systems?** Not much... it worked most of the time, but is'nt customizable. **What do you dislike about Revel Systems?** Reporting. You need to contact customer service for any real customized reports. They have very questionable sales tactics and are not transparent about terms, pricing or fees. **What problems is Revel Systems solving and how is that benefiting you?** Customer transactions at a small counter service based restaurant. ### 7. Restaurant that uses Revel as a PoS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Revel Systems?** Configurable layouts and ease of access for training and operations **What do you dislike about Revel Systems?** Integration with other systems can be lacking **What problems is Revel Systems solving and how is that benefiting you?** Creates a simplified and easy to use point of sale system for our business. ### 8. Revel Systems is an amazing restaurant POS system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Revel Systems?** It is easy to use and the touchscreen is smooth and well organized. It is helps you to deal with inventory. You can also use multiple cashier account. **What do you dislike about Revel Systems?** There might be glitch sometimes; however glitches are everywhere in systems and can be fixed. **What problems is Revel Systems solving and how is that benefiting you?** It can be really difficult to manage the inventory in restaurant sometimes; however, Revel Systems makes it easy to manage the inventory with its user-friendly system. ### 9. Revel POS is the best iPad based system available. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Revel Systems?** Ease of use, great support. Easy to install and maintain. **What do you dislike about Revel Systems?** There was a time during the pandemic, when support took a long time to pick up the phone. That has been completely corrected, and the wait time is always less than three minutes or so. **What problems is Revel Systems solving and how is that benefiting you?** Profitability is easy to determine, inventory is easy to maintain, and employee reporting is great. ### 10. Ease of use and setup **Rating:** 5.0/5.0 stars **Reviewed by:** Ken K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2023 **What do you like best about Revel Systems?** Great POS system and it handles all aspects of the business **What do you dislike about Revel Systems?** Wish there was a report writer so I can creat custom reports that fit my specific needs **What problems is Revel Systems solving and how is that benefiting you?** Being the cash register system ### 11. Revel **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2023 **What do you like best about Revel Systems?** Cloud base, IOS software, easy friendly. **What do you dislike about Revel Systems?** Takes too long for enhancement requests to be approved and developed. **What problems is Revel Systems solving and how is that benefiting you?** Have access to data any time from anywhere. Data collection. ### 12. The system is very easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Revel Systems?** Hey I do not have to spend very much time trading my front of house staff. The user interface is very intuitive and simple to use. **What do you dislike about Revel Systems?** "iPad updates reset automatic update settings. If you do not watch out, applications will update themselves without asking permission. That can cause problems from time to time. **What problems is Revel Systems solving and how is that benefiting you?** Revel has helped us understand where are profit is coming from and at what time that profit is being earned. Revel systems has assisted us in adjusting our staffing schedule according to our busiest times and most popular products. ### 13. Revel Runs our Business **Rating:** 2.5/5.0 stars **Reviewed by:** Brittany E. | Sr. HR Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Revel Systems?** The most helpful aspect of Revel Systems is it integrates into other systems. **What do you dislike about Revel Systems?** The least helpful part about using Revel Systems is that if the internet goes down then we can't run our stores. **What problems is Revel Systems solving and how is that benefiting you?** Business problems Revel Systems is helping us solve is helping us grow our brand/business larger in size. ### 14. Revel Is Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Dustin N. | Director of Global Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Revel Systems?** Inventory management is the best, followed by their hourly sales breakdowns. **What do you dislike about Revel Systems?** I dislike how I can't easily upload inventory personally. **What problems is Revel Systems solving and how is that benefiting you?** Revel solves inventory management and pos management all in one ### 15. Great system with great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2021 **What do you like best about Revel Systems?** I really like the revel POS system. It is very intuitive and user-friendly. We are a fast casual concept and Revel can do everything we need it to do and more. Most importantly, the customer service is exceptional. The customer service people are kind, patient and EASY TO UNDERSTAND AND FOLLOW!!! very hard to find in the tech/IT world **What do you dislike about Revel Systems?** sometimes there can be a long hold time. **Recommendations to others considering Revel Systems:** Speak with a restaurant that uses revel! go in and check out the system in use. **What problems is Revel Systems solving and how is that benefiting you?** We are able to serve customers quickly, efficiently and acurately. ### 16. Mostly Good for a QSR **Rating:** 4.0/5.0 stars **Reviewed by:** Drew S. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Revel Systems?** Easy POS front end. Simply design setup **What do you dislike about Revel Systems?** Recipe design has mixed measurement units and no easy way to convert from stock units to recipe amounts **What problems is Revel Systems solving and how is that benefiting you?** Remote access into the system. When we are on a food truck or in a tent at a festival, even via VPN, we cannot get to sync. ### 17. Revel Systems Review **Rating:** 4.0/5.0 stars **Reviewed by:** Brett W. | Director of Finance, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2020 ### 18. Exceptional POS Platform With Superior Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Michael D. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Revel Systems?** Revel system is easy to use and has all the features needed to run and grow your business. The area that I have been most impressed with is their customer service. When I have a question or something that needs addressed, they are a phone call away and ready to help. My calls are answered quickly by a live person that is quickly able to understand my needs and then walk me through resolution steps. In my opinion, having this level of support is critical and Revel excels in this area. **What do you dislike about Revel Systems?** There are some reports that I would like to be able to tweak a little bit, but it isn't a big concern. For example, there are product mix reports that I have to download and open in Excel that I would rather just be able to generate the full report on screen. **What problems is Revel Systems solving and how is that benefiting you?** Revel is my main POS system and I have a kitchen display unit. In addition, Revel processes all my payments. Recently, I added a second order taker screen (hand held iPad) so that we could take twice as many orders when the lines get long (like they do at In and Out). Again, when I was setting this up, Revel customer service was incredibly helpful. ### 19. Friendly system, easy to follow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Revel Systems?** The copy function through some items like employees in different establishments, the menu, inventory, among others. **What do you dislike about Revel Systems?** The limited reports. I would like to see in one report the sales for a year disclosed per month (not a detailed per day), also the working hours per month. **What problems is Revel Systems solving and how is that benefiting you?** we can create clients for particular events and accounting purposes, then separate from the total sales as extraordinary sales for analysis purposes ### 20. Great option for our market and Eatery; can handle both business types at once **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Supermarkets | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Revel Systems?** I like the different options that can be customized to fit your individual business **What do you dislike about Revel Systems?** So many surcharges/fees per servcice even though it's a substantial monthly payment. **What problems is Revel Systems solving and how is that benefiting you?** We have 2 businesses under one roof that needed a system to accommodate both, and we were able to do that with Revel. ### 21. Great decision for our Restaurant. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Revel Systems?** Revel POS is a Turnkey system with a straightforward dashboard and intuitive back office. **What do you dislike about Revel Systems?** Hold times are a little long, but service is excellent once you get through. **What problems is Revel Systems solving and how is that benefiting you?** Revel allows us to move into an integrated POS-based system that improves our efficiency and production. ### 22. Absolutely satisfactory POS system **Rating:** 4.5/5.0 stars **Reviewed by:** Ullrich G. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2021 **What do you like best about Revel Systems?** The system was very easy to integrate into our POS system. In the main dashboard we see all open invoices and the corresponding payments. The adaptation for tablets works perfectly and the connection to the payment service provider always works without problems. **What do you dislike about Revel Systems?** The reports are staggered by product - it would also be more convenient to have a report by payment type and to process the stock data directly in this tool. **What problems is Revel Systems solving and how is that benefiting you?** We can manage our restaurant perfectly with it. Whether it is to check the working time of our employees or to process the general orders of the customers. We can make payments faster and the acceptance of suppliers is complete. Thus, there are no more difficulties with the payments. The connection to the bar counter and the kitchen also works very well. ### 23. revel POS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Revel Systems?** Revel's easy to use interface and the ability to integrate with other platforms to facility online orders. In general, it is very user friendly. **What do you dislike about Revel Systems?** The stand holding the ipads is not designed well. The ipad is stuck to a large holder which slides in the stand. The cashier and customer interfaces are basically one unit, making it very difficult to use a shield to separate the customers and employees. During the pandemic, I have to install a screen shield to protect our employees from interaction with the customers. The current stand makes it very difficult. I have to slide out the ipad, but because of the Ipad has a big Revel holder stuck on it, it is very difficult to find another holder/case to hold the customer facing ipads. **Recommendations to others considering Revel Systems:** Easy to use, simple to install with great customer service. **What problems is Revel Systems solving and how is that benefiting you?** Easy to use. Online orders, delivery dispatch services. These features are really helpful during the pandemic. ### 24. Fast payment processing easy to manage **Rating:** 4.0/5.0 stars **Reviewed by:** Ruth K. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2020 **What do you like best about Revel Systems?** For us in the restaurant the allocation and design of the table plan is very good. It's easy to assign new tables and create invoices. We can network the tool with our additional system. The app also works great on the smartphone. **What do you dislike about Revel Systems?** I can't change products or type in 50% - in case a customer wants a smaller portion. The day-end closing is always done at the same time (automatically) so it can happen that the payments made later are included in the next day's bill. **What problems is Revel Systems solving and how is that benefiting you?** I and my staff are very enthusiastic about the simplicity - we save a lot of time and can improve the service for our customers. Errors rarely occur anymore or customers are not served quickly enough. The acceptance of the cards is great - all providers are supported. ### 25. RIP OFF! They will charge you after cancelling and have hidden cancellation clauses **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2021 **What do you like best about Revel Systems?** mediocre platform average sales functions **What do you dislike about Revel Systems?** Terrible customer service hidden cancellation clauses Refusal to cancel account Charge of full fees even after cancellation request has been submitted **What problems is Revel Systems solving and how is that benefiting you?** F&B efficiency - none ### 26. Top Notch POS System constantly evolving **Rating:** 5.0/5.0 stars **Reviewed by:** Brad S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2020 **What do you like best about Revel Systems?** Integrations between modules and the flow together. Works for small and large operation **What do you dislike about Revel Systems?** Lack of savable custom reports. Not giving us more option to have default values for certain fields. The inability to track and compute food prep labor **Recommendations to others considering Revel Systems:** Do your homework and be patient with the start-up process **What problems is Revel Systems solving and how is that benefiting you?** Inventory controland proper costs of goods ### 27. Revel is easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Revel Systems?** Ease of use, just like using an iPhone! Everyone uses it it inuitively. **What do you dislike about Revel Systems?** We don't like that the tip out doesn't work if you're logged in as another user. It doesn't integrate with our accounting software. **What problems is Revel Systems solving and how is that benefiting you?** It's so easy to see product breakout and product sales by month. ### 28. Great sytem if your willing to pay. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Revel Systems?** Ease of use, lot of insights analizable at any moment. **What do you dislike about Revel Systems?** Report system could have more customizations and granular control, a lot of basic things like a second KDS cost extra. **Recommendations to others considering Revel Systems:** Make sure you get a quotation for ALL your needs, a lot of tiny but necesary things have additional cost **What problems is Revel Systems solving and how is that benefiting you?** To manage and supervise 2 or more establishments is very efficient. ### 29. So much better than we had before! **Rating:** 4.5/5.0 stars **Reviewed by:** Monica D. | Owner-operator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2019 **What do you like best about Revel Systems?** We customized everything and revel makes it work for us! From specialized pop-up menus, to catering and our regular menu changing frequently, it's easy to use. **What do you dislike about Revel Systems?** The service is disjointed; originally we were steered towards third party gift cards, when Revel has their own and it would have made it easier. I wish there was an account manager to make it easy to integrate all the services we could want, rather than have to figure it out ourselves. There are certainly hiccups in the system, having two iPads should be seamless, though it seems to cause a few integration problems. And the cost is quite high. I also wish there was an Android option; we far prefer Android over Apple. There needs to be an app for easy access. **Recommendations to others considering Revel Systems:** Do your research so you know all the options; they may not offer you things you want or need, and you may not know what to ask, so be armed with as much knowledge as possible. **What problems is Revel Systems solving and how is that benefiting you?** Cloud-based and portability of the tablets is great, support is quick and thorough, With upgrades all the time making things easier. **Official Response from Minha Kim:** > Hi Monica, We’re so happy to hear about the value you are seeing with our POS System and appreciate your feedback. We pride ourselves in being a feature-rich business management platform and transforming the way business is done. We will keep this in mind as we continue to improve our product to meet all of our customers’ needs! ### 30. I have recommended Revel to other business owners **Rating:** 5.0/5.0 stars **Reviewed by:** Jason R. | CFO/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Revel Systems?** The versatility. Regardless of which person in my organization is using the system, we all have a very easy time learning the components of the system that we need. **What do you dislike about Revel Systems?** Literally can't think of anything. I have sat on hold for Customer Service at length a few times, but once I am connected to the customer service representative, it was always worth the wait because of how helpful and supportive they are. **Recommendations to others considering Revel Systems:** This system can handle all aspects of a restaurant business. **What problems is Revel Systems solving and how is that benefiting you?** Allowed for ease both on the front end and back end. Our employees pick up the interface easily and the customer support is always helpful when administration has issues they need resolved. ### 31. More than a POS, Revel is an essential management tool for any restaurant business. **Rating:** 4.5/5.0 stars **Reviewed by:** Haro C. | Foundıng Dırector, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Revel Systems?** Revel is easy to set up and intuitive to use, yet sophisticated enough to address many business needs such as inventory tracking, delivery management, and CRM. **What do you dislike about Revel Systems?** No presence in some international markets. **Recommendations to others considering Revel Systems:** If you intend on using Revel outside of the US and a handful of European countries, make sure that it can be integrated in the local financial systems. **What problems is Revel Systems solving and how is that benefiting you?** On our menu, we offer customizable salads and wraps with over 30 ingredients. With different types of greens and dressings, this allows our customers to create their own unique combination among millions of possible choices. With Revel, we can easily take orders at the counter, over the phone, or online while keeping track of all the ingredients (which change often based on seasonal availability.) With the reporting tools, we can keep an eye on our KPIs in real time, as well as run analyses on specific time-frames. And maybe most importantly, our POS never goes down; and whenever there's a glitch, tech support stays with us on the phone, if necessary, until we resolve it. ### 32. Well rounded and robust POS System **Rating:** 4.5/5.0 stars **Reviewed by:** Kenneth M. | Director of Administration, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Revel Systems?** Easy to use easy to train new employees on the ability to push updates from the computer to the POS variety of detailed reports **What do you dislike about Revel Systems?** Physical Inventory functionality issues. - it is not included in the base price. - Not intuitive when finding products. The ability to search for a customer by phone Number on the POS is not intuitive. You must enter it exactly how it was entered the first time. It would be better if you could enter parts of it and have results show up similar to searching for a name. Purchase Orders: -When receiving an order it would be nice to sort the items. for our retail business, we do not receive all the products at once and it is time-consuming to go through large PO's. Sales Rep -It seems there is only one sales rep in Canada. I have issues trying to contact the rep, order equipment and have questions answered. I did not like the fact after signing up, having the gift card functionality work is an extra cost. **Recommendations to others considering Revel Systems:** good tech support, easy to train employees on. Multi-level staff categories that can be customized to give different access too. **What problems is Revel Systems solving and how is that benefiting you?** in-store sales tracking, inventory management, and re-order support. I can check and balance between my payment processor and Revel and also use the reports to ensure bookkeeping is accurate. ### 33. Fluid easy to use and learn and adapt to many different situations. **Rating:** 5.0/5.0 stars **Reviewed by:** Jack C. | General Manager, Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2019 **What do you like best about Revel Systems?** I like the capability of making changes from my mobile device. I also like the constant changes and updates as users bring up needs to Revel **What do you dislike about Revel Systems?** I dislike some of the limitations, but at the same time I like that I can call make a ticket and sometimes it will get fixed in an update. **What problems is Revel Systems solving and how is that benefiting you?** I have realized the cost of a POS system doesn't need to be crazy high. The be fits if seeing my data live and being able to make adjustments on the fly has helped my labor. **Official Response from Minha Kim:** > Hi Jack, Thanks for the shout out on our product. We’re absolutely delighted that you’re pleased with your Revel POS. Our team works really hard to offer the best experience you can get, and we are always listening to our customers need's and looking to improve our product. We're happy to see that reflected in your time with us! ### 34. ***AVOID*** TERRIBLE CUSTOMER SERVICE AND UNADAPTED SCALE FOR RETAIL **Rating:** 0.5/5.0 stars **Reviewed by:** Hugo M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2019 **What do you like best about Revel Systems?** Revel customer service is extremely slow, as explained by someone else, you get to exchange emails with about 10 different people and no one knows what they are talking about. The average answer time from them is at least 5 days. I have a deli in London, and I have been sold Revel as a great POS that would easily work with Quickbooks, which I am using. They provided me with their integrated scale, which was unable to weigh goods that were below 100g. Also, ti was rounding up so a cheese that would weigh 123g would come up as 125g, which is illegal. That scale was clearly not designed for retail businesses I notified them and asked for a full refund (including the £2300 set up fee) , which they refused, whereas it is their fault if their scales are not fit for a business like mine. DO NOT WORK WITH THIS BUNCH OF AMATEURS AND THIEVES **What do you dislike about Revel Systems?** bad customer service no communication scales not fit for retail businesses No refund **Recommendations to others considering Revel Systems:** Do not use, especially if you have a retail business. They do not offer refund **What problems is Revel Systems solving and how is that benefiting you?** none **Official Response from Minha Kim:** > Hi Hugo, Thank you for your feedback. We’re so sorry to hear you had such a frustrating experience integrating our system with your business. That’s not what we like to hear. We will use your feedback to make us better and ensure this doesn’t happen again. If you prefer, you can also contact us directly at community@revelsystems.com. ### 35. Great system **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew T. | Technology Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Revel Systems?** Revel is a pretty vast system with a lot of options. From house accounts, web orders, gift cards, coupons, CRM, scheduling. It will do most anything you could want from a POS **What do you dislike about Revel Systems?** Support is still good, but I wish live chat was as robust as in the past. They moved to more phone service. **Recommendations to others considering Revel Systems:** If you need the Revel API for Quickbooks Desktop, beware. Intuit is reducing Quickbooks Desktop syncing. It can be done, as we did, by building a custom sync from Quickbooks Online and syncing that data to Quickbooks Desktop. Revel API is only available to partners, and it is expensive. **What problems is Revel Systems solving and how is that benefiting you?** We use Revel for running our combo Cafe/Store as well as another cafe. Tracking inventory, gift cards, COGS, syncing with our website, coupons and discounts. ### 36. Your business at your finger tips **Rating:** 5.0/5.0 stars **Reviewed by:** ben m. | president, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Revel Systems?** I like the ease that this system provides to make changes. Also, the fact that i can access all the reporting anywhere as long as i have an internet connection **What do you dislike about Revel Systems?** my biggest dislike is all the updates that happen all the time. if one of your ipads updates because of an employee error you are without that ipad until the end of service so you can update the entire system. also, i don't like that i can't modify a modifier. i.e. ring in a burger, add fries, need cheese on the fries **Recommendations to others considering Revel Systems:** its a great value and a powerful pos **What problems is Revel Systems solving and how is that benefiting you?** the reporting is great so i am constantly reviewing my p-mix and labor. i can make adjusts a lot easier than a typicall pos ### 37. Great for and Ice Cream Store **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Revel Systems?** The integrated payments and integrated scale. By having these options it gives us a lot of freedom with being able to train our staff and not worry about data entry errors. By them not having to enter in a number into the keypad it is helping us ensure that the customer is getting charged the correct amount and also is ensuring that the business is getting the correct amount of money for customers payments. Same with the integrated scale. By having the scale connected to the Ipad and selected the right item is allowing for us to track our items sold by weight more accurate with the dollar value and not having to relay numbers with data entry errors. **What do you dislike about Revel Systems?** How limited you are to changing the view of the main menus. **Recommendations to others considering Revel Systems:** Is it worth switching accounting software to have to use the scheduling and staffing reports become more accurate? I feel as though there are so many other reports that I could be advising our company to use but I feel like I would need someone who has switched to let me know how the transition went. I feel like it would not be worth it 100%. Also, I have seen that there are alot of loyalty membership reports and I would feel like knowing a bit more about these options would help see if this was a possibilty in the future of our growing business. **What problems is Revel Systems solving and how is that benefiting you?** With now having revel and the integrated scale, we are resolving issues with incorrect dollar amounts being imput. ### 38. Good and improving **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Revel Systems?** I like the ease of the back of the house feature. **What do you dislike about Revel Systems?** Wish Revel had API - this would allow us to pull the data and utilize it more efficiently. When working in the back of house in one location, it will sometimes switch over to all locations? I think the Schedule and Time worked tabs look the same and they need to change the feature so the tabs can be identified more easily. When using the schedule and you email it out to the employees and they decline a day or the schedule it supposed to email that information to you however, no one is sure where that email goes. **Recommendations to others considering Revel Systems:** Make sure it has all the features you need -- no all systems fit all needs. Updating to new versions should be easier **What problems is Revel Systems solving and how is that benefiting you?** The benefits are it's easy to make the changes that are needed to each location. Adding employees is a breeze! ### 39. Excellent service and a good product. **Rating:** 5.0/5.0 stars **Reviewed by:** Brian M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2019 **What do you like best about Revel Systems?** The best reporting and inventory management I have worked with. **What do you dislike about Revel Systems?** Required to use an iPad for creating orders. It would be nice to create orders in a desktop browser, or maybe on a phone. Having to use the tablet for the punch clock is also a bit inconvenient, it would be nice if all employees could punch in themselves on a desktop (our staff room has a desktop for receiving merchandise and printing tags). **Recommendations to others considering Revel Systems:** If you are importing from another database, make sure you clean up the database. Revel might create a lot of duplicates, and removing them is not possible. **What problems is Revel Systems solving and how is that benefiting you?** We are eliminating redundant SKUs for products that sell in various size packages, but are received in one bulk pack. The combo and ingredient features are very useful, and the ease of tracking and editing the inventory helps. We have made steady improvement in order fulfillment by ending sales of a product when all package sizes are low or out. ### 40. Revel was the best decision I have ever made for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Jill B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Revel Systems?** Revel is always right there when you need them. From walking you thru things to answering questions! **What do you dislike about Revel Systems?** The only thing I would say I don't like is that the Sales department isn't open on the weekends. **Recommendations to others considering Revel Systems:** I strongly recommend you use this product. It was the best decision I made when I opened up my business. Revel made it so easy for me to implement this system into my day to day operations. I couldn't have asked for an easier program. **What problems is Revel Systems solving and how is that benefiting you?** I could not find my portable scanner to take to an event and Revel was right there to assist me with this. ### 41. One of the easiest POS Systems to use and train employees on **Rating:** 4.0/5.0 stars **Reviewed by:** Carla T. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Revel Systems?** The way Revel is setup, it makes it very easy to navigate to do almost anything with just a few touches. Adding customers into the POS system is very easy and very quick, which customers appreciate, I love the fact that you can easily manipulate the front POS screen (what the customer sees prior to and during checkout) great for changing daily or leaving permanently . **What do you dislike about Revel Systems?** I don't like that you cant see more detailed information about products.. For example the last time a product was sold, or which customer bought the product last, in other words maybe consider giving products a "history" the same way that customers have. **What problems is Revel Systems solving and how is that benefiting you?** Revel itself is easy to train employees on, making employees faster at helping customers : speedy checkout , customer history lookup , price checks , returns and exchanges ect. ### 42. First experience with a POS system and it's great **Rating:** 5.0/5.0 stars **Reviewed by:** catherine n. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Revel Systems?** Analytics, inventory management, employee/schedule management, recipes **What do you dislike about Revel Systems?** when the system updates, it always messed up the way we hold credit cards/tabs open. we always have to call Revel AND our CC company to get it fixed back to normal (where we ONLY have to swipe a card to hold the tab...when it updates, we have to insert chip, then swipe...MAJOR pain in the butt). also, this survey is way too long/has too many required questions **What problems is Revel Systems solving and how is that benefiting you?** the reports are excellent and so are the recipe functions so we can see exactly how much of a keg is left. ### 43. Vital for our business **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2019 **What do you like best about Revel Systems?** The interface is easy to use and navigate and easy to train new employees. The most important piece of Revel is the backend reporting and integration with quickbooks, having this makes accounting and payroll very seamless and much less time consuming than having to do it manually. The sleek look of the system as a whole fits into our design concept and gives us a clean look. The paperless solution of our kitchen has been huge with keeping track of orders and keeping waste to a minimum. **What do you dislike about Revel Systems?** Set up is a bit time consuming and working through the first part with no experience can be frustrating. Some of the reporting can be difficult to navigate through. Customer support can be a little frustrating as they use overseas support. Some sales staff are tough to get a hold of and take a little long to return calls. **Recommendations to others considering Revel Systems:** Clean Look, easy to use and easy to train new employees. **What problems is Revel Systems solving and how is that benefiting you?** We have been able to track sales and time of service from every angle throughout our business. Seeing things from a bigger picture helps us track sales and know what items are selling and items are not giving us a better idea as to what we should be focusing on. The biggest benefit is having the entire system monitored by Revel remotely so when there is an issue they can easily asses the situation and fix it quickly. ### 44. Revel is always there to provide solutions and friendly assistance. **Rating:** 5.0/5.0 stars **Reviewed by:** Kay L. | Nature Stores Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2019 **What do you like best about Revel Systems?** Revel Tech Support is always friendly and offer outstanding service. **What do you dislike about Revel Systems?** Monthly fees are too high for a small non-profit business but I like the ease of using this POS. **Recommendations to others considering Revel Systems:** Expensive but you get what you pay for. **What problems is Revel Systems solving and how is that benefiting you?** Easy point of sale system for use by volunteers who come and go often. ### 45. Revel has worked wonders for our busy cafe **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2019 **What do you like best about Revel Systems?** -the customer support -easy to navigate once you get the hang of it -lots of payment options -everything a restaurant needs to operate on a POS system **What do you dislike about Revel Systems?** I find that Revel is slow to sync with the other iPads at times, and will sometimes crash and freeze if too many servers are on each iPad. **Recommendations to others considering Revel Systems:** Everything you need in a POS system to run a busy environment. Very easy to use and easy to train employees on. One of my favourite POS systems after working In hospitality for 8 years **What problems is Revel Systems solving and how is that benefiting you?** Revel is really easy to use and set up. I spent days on the backend of revel setting up products for my bosses Cafè and I found it very user friendly. We use it on a daily basis and it’s one of the best POS systems for our busy cafe. **Official Response from Minha Kim:** > Hi, Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with us. And we agree, Revel is very user friendly and intuitive- one of the distinguishing aspects that set us apart among other POS systems . We count ourselves lucky for customers like you! Thank you, Revel Systems ### 46. Best POS for Retail Bakeries! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2019 **What do you like best about Revel Systems?** The ability to take "pre-orders" and also serve walk-in customers is critical to our business. Revel allows us to operate our bakery the way we have done for over 40 years in a way no other POS system or back-end ordering / catering system ever has. **What do you dislike about Revel Systems?** There isn't much we dislike. We've been able to grow our business 14% this year alone since implementing Revel in large part because it has simplified our processes and enabled us to provide better customer service. **Recommendations to others considering Revel Systems:** Take the leap. You won't regret it! **What problems is Revel Systems solving and how is that benefiting you?** Scheduling and labor management is huge. We can manage all aspects of our sales, forecasting, labor controls and so much more, all in one place. **Official Response from Minha Kim:** > Hello, Thank you for the awesome review! We’re absolutely delighted that you’re pleased with your Revel POS. Our team works really hard to offer the best experience you can get, and we’re happy to see that reflected in your time with us! Congratulations on the growth of your business this year and looking forward to another great year with you! ### 47. "Revel Systems Review" **Rating:** 5.0/5.0 stars **Reviewed by:** Marion M. | Restaurant Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2019 **What do you like best about Revel Systems?** The interface is anything but difficult to utilize and explore and simple to prepare new representatives. The backend announcing and joining makes bookkeeping and finance exceptionally consistent and considerably less tedious than doing it physically. The smooth look of the framework all in all fits into our plan idea and gives us a perfect look. The paperless arrangement of our kitchen has been enormous with monitoring requests and downplaying waste. I likewise like that it gives to choice to make and hold requests and solicitations and to look by client name, including all requests that are connected to that client. Having all the data continuously is significant. **What do you dislike about Revel Systems?** Revel is to some degree more expensive than various structures, it is obviously you get what you pay for when you have remarkable organization and a strong working system you have to pay. This is a specialist system. **Recommendations to others considering Revel Systems:** By and large its a decent framework, heaps of things you can do with it. The modifier system is extraordinary, table decisions are fine, uncovering structure is really bare essential. Its an enticing system that will empower new owners to start their business.I recommend! **What problems is Revel Systems solving and how is that benefiting you?** Deals investigation and stock administration. We can find continuously what is happening, can look into requests and furthermore observe voids. I can likewise extend my week after week finance. It is additionally simple to include new day by day advancements and limits and also to expel those exceptional advancements from the framework. We are keeping over the entirety of our expenses versus deals and staff costs and so on. ### 48. I have been with Revel since 2015 and went through some growing pains with them. **Rating:** 4.0/5.0 stars **Reviewed by:** Jerry M. | Enterprise Security Architect, Wireless, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2019 **What do you like best about Revel Systems?** The POS setup for our pizza business is tailored well to it. **What do you dislike about Revel Systems?** Technical Support is not perfect but is getting better over time **What problems is Revel Systems solving and how is that benefiting you?** The layout of the POS makes taking orders very fast, which is important for a fast-paced environment. **Official Response from Minha Kim:** > Hi Jerry, We’re so happy to hear about the value you are seeing with our POS System in integration with your pizza business. We are always striving to improve our services and appreciate your honest feedback. We will keep this in mind as we continue to improve our product to meet all of our customers’ needs! ### 49. Satisfied Revel User **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan J. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Revel Systems?** Revel is very sophisticated software that helps small business achieve efficiency. **What do you dislike about Revel Systems?** It's sophistication. Sometimes it is very inconvenient to change settings. **What problems is Revel Systems solving and how is that benefiting you?** We have solved problems in our online ordering, customer order taking, and editing store menus. ### 50. "Quick and Effective" **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah M. | Retail Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2019 **What do you like best about Revel Systems?** The interface is anything but difficult to utilize and explore and simple to prepare new workers. The most significant bit of Revel is the backend revealing and mix with Quickbooks, having this makes bookkeeping and finance extremely consistent and considerably less tedious than doing it physically. It's speedy usefulness takes into account quicker preparing of representatives just as exchanges at the counter. The back end rushes to make changes as well. They tune in to the criticism of customers and make changes right away. There is dependably bolster accessible when you need help. **What do you dislike about Revel Systems?** The drawback accompanies the calendar highlight. While easy to comprehend it's unreasonably basic for my needs. A stage that would enable workers to change their accessibility and put in solicitation off's future substantially more practical. I don't utilize the planning segment since it's feeling the loss of this significant piece. **Recommendations to others considering Revel Systems:** Its an inviting framework that will enable new proprietors to begin their business. It has a cutting edge turn contrasted with past POS frameworks that are obvious to utilize and simple to move. Generally speaking its a decent framework. **What problems is Revel Systems solving and how is that benefiting you?** We have had the option to follow deals and time of administration from each edge all through our business. We have been over supplied on stock because of acquiring not being overseen. With Revel we can recognize technique issues and foundation preparing strategies to soothe the allotment of working assets. Employees can likewise move from every area simpler. ## Revel Systems Discussions - [Buying Revel internationally](https://www.g2.com/discussions/buying-revel-internationally) - 1 comment, 1 upvote - [View Revel Systems pricing details and edition comparison](https://www.g2.com/products/revel-systems-revel-systems/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-13+21%3A17%3A03+-0500&secure%5Bsession_id%5D=1af53576-fa0a-4a41-be0d-880fd9e17fba&secure%5Btoken%5D=db408f5e8dd40be1ae945e22c06afeaa8ccbe32eece0bf472defc48b3a1e1bf8&format=llm_user) ## Revel Systems Integrations - [SynergySuite](https://www.g2.com/products/synergysuite/reviews) ## Revel Systems Features **Administration** - Menu Building - Inventory Management - Employee Scheduling - Accounting - Reporting & Analytics - Loyalty Management **Meal Service** - Payment Gateway - Table Management - Check Adjustment - Kitchen Tickets - Takeout & Delivery ## Top Revel Systems Alternatives - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,182 reviews) - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (352 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) - 3.9/5.0 (328 reviews)