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HC

Haro C.

Foundıng Dırector

Small-Business (50 or fewer emp.)

8/29/2019

"More than a POS, Revel is an essential management tool for any restaurant business."

4.5/5

What do you like best about Revel Systems?

Revel is easy to set up and intuitive to use, yet sophisticated enough to address many business needs such as inventory tracking, delivery management, and CRM. Review collected by and hosted on G2.com.

What do you dislike about Revel Systems?

No presence in some international markets. Review collected by and hosted on G2.com.

Recommendations to others considering Revel Systems:

If you intend on using Revel outside of the US and a handful of European countries, make sure that it can be integrated in the local financial systems. Review collected by and hosted on G2.com.

What problems is Revel Systems solving and how is that benefiting you?

On our menu, we offer customizable salads and wraps with over 30 ingredients. With different types of greens and dressings, this allows our customers to create their own unique combination among millions of possible choices. With Revel, we can easily take orders at the counter, over the phone, or online while keeping track of all the ingredients (which change often based on seasonal availability.) With the reporting tools, we can keep an eye on our KPIs in real time, as well as run analyses on specific time-frames. And maybe most importantly, our POS never goes down; and whenever there's a glitch, tech support stays with us on the phone, if necessary, until we resolve it. Review collected by and hosted on G2.com.

KM

Kenneth M.

Director of Administration

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

8/27/2019

"Well rounded and robust POS System"

4.5/5

What do you like best about Revel Systems?

Easy to use

easy to train new employees on

the ability to push updates from the computer to the POS

variety of detailed reports Review collected by and hosted on G2.com.

What do you dislike about Revel Systems?

Physical Inventory functionality issues.

- it is not included in the base price.

- Not intuitive when finding products.

The ability to search for a customer by phone Number on the POS is not intuitive. You must enter it exactly how it was entered the first time. It would be better if you could enter parts of it and have results show up similar to searching for a name.

Purchase Orders:

-When receiving an order it would be nice to sort the items. for our retail business, we do not receive all the products at once and it is time-consuming to go through large PO's.

Sales Rep

-It seems there is only one sales rep in Canada. I have issues trying to contact the rep, order equipment and have questions answered.

I did not like the fact after signing up, having the gift card functionality work is an extra cost. Review collected by and hosted on G2.com.

Recommendations to others considering Revel Systems:

good tech support, easy to train employees on. Multi-level staff categories that can be customized to give different access too. Review collected by and hosted on G2.com.

What problems is Revel Systems solving and how is that benefiting you?

in-store sales tracking, inventory management, and re-order support.

I can check and balance between my payment processor and Revel and also use the reports to ensure bookkeeping is accurate. Review collected by and hosted on G2.com.

JC

Jack C.

General Manager

Restaurants

Mid-Market (51-1000 emp.)

11/29/2019

"Fluid easy to use and learn and adapt to many different situations. "

5/5

What do you like best about Revel Systems?

I like the capability of making changes from my mobile device. I also like the constant changes and updates as users bring up needs to Revel Review collected by and hosted on G2.com.

What do you dislike about Revel Systems?

I dislike some of the limitations, but at the same time I like that I can call make a ticket and sometimes it will get fixed in an update. Review collected by and hosted on G2.com.

Response from Minha Kim of Revel Systems

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Hi Jack,

Thanks for the shout out on our product. We’re absolutely delighted that you’re pleased with your Revel POS. Our team works really hard to offer the best experience you can get, and we are always listening to our customers need's and looking to improve our product. We're happy to see that reflected in your time with us!

HM

Hugo M.

Director

Small-Business (50 or fewer emp.)

9/30/2019

"***AVOID*** TERRIBLE CUSTOMER SERVICE AND UNADAPTED SCALE FOR RETAIL"

0.5/5

What do you like best about Revel Systems?

Revel customer service is extremely slow, as explained by someone else, you get to exchange emails with about 10 different people and no one knows what they are talking about. The average answer time from them is at least 5 days.

I have a deli in London, and I have been sold Revel as a great POS that would easily work with Quickbooks, which I am using. They provided me with their integrated scale, which was unable to weigh goods that were below 100g. Also, ti was rounding up so a cheese that would weigh 123g would come up as 125g, which is illegal. That scale was clearly not designed for retail businesses

I notified them and asked for a full refund (including the £2300 set up fee) , which they refused, whereas it is their fault if their scales are not fit for a business like mine.

DO NOT WORK WITH THIS BUNCH OF AMATEURS AND THIEVES Review collected by and hosted on G2.com.

What do you dislike about Revel Systems?

bad customer service

no communication

scales not fit for retail businesses

No refund Review collected by and hosted on G2.com.

Response from Minha Kim of Revel Systems

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Hi Hugo,

Thank you for your feedback. We’re so sorry to hear you had such a frustrating experience integrating our system with your business. That’s not what we like to hear.

We will use your feedback to make us better and ensure this doesn’t happen again. If you prefer, you can also contact us directly at community@revelsystems.com.

AT

Andrew T.

Technology Administrator

Small-Business (50 or fewer emp.)

8/27/2019

"Great system"

4/5

What do you like best about Revel Systems?

Revel is a pretty vast system with a lot of options. From house accounts, web orders, gift cards, coupons, CRM, scheduling. It will do most anything you could want from a POS Review collected by and hosted on G2.com.

What do you dislike about Revel Systems?

Support is still good, but I wish live chat was as robust as in the past. They moved to more phone service. Review collected by and hosted on G2.com.

Recommendations to others considering Revel Systems:

If you need the Revel API for Quickbooks Desktop, beware. Intuit is reducing Quickbooks Desktop syncing. It can be done, as we did, by building a custom sync from Quickbooks Online and syncing that data to Quickbooks Desktop. Revel API is only available to partners, and it is expensive. Review collected by and hosted on G2.com.

What problems is Revel Systems solving and how is that benefiting you?

We use Revel for running our combo Cafe/Store as well as another cafe. Tracking inventory, gift cards, COGS, syncing with our website, coupons and discounts. Review collected by and hosted on G2.com.

BM

ben m.

president

Small-Business (50 or fewer emp.)

8/27/2019

"Your business at your finger tips"

5/5

What do you like best about Revel Systems?

I like the ease that this system provides to make changes. Also, the fact that i can access all the reporting anywhere as long as i have an internet connection Review collected by and hosted on G2.com.

What do you dislike about Revel Systems?

my biggest dislike is all the updates that happen all the time. if one of your ipads updates because of an employee error you are without that ipad until the end of service so you can update the entire system. also, i don't like that i can't modify a modifier. i.e. ring in a burger, add fries, need cheese on the fries Review collected by and hosted on G2.com.

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

8/28/2019

"Great for and Ice Cream Store"

4.5/5

What do you like best about Revel Systems?

The integrated payments and integrated scale. By having these options it gives us a lot of freedom with being able to train our staff and not worry about data entry errors. By them not having to enter in a number into the keypad it is helping us ensure that the customer is getting charged the correct amount and also is ensuring that the business is getting the correct amount of money for customers payments. Same with the integrated scale. By having the scale connected to the Ipad and selected the right item is allowing for us to track our items sold by weight more accurate with the dollar value and not having to relay numbers with data entry errors. Review collected by and hosted on G2.com.

What do you dislike about Revel Systems?

How limited you are to changing the view of the main menus. Review collected by and hosted on G2.com.

Recommendations to others considering Revel Systems:

Is it worth switching accounting software to have to use the scheduling and staffing reports become more accurate? I feel as though there are so many other reports that I could be advising our company to use but I feel like I would need someone who has switched to let me know how the transition went. I feel like it would not be worth it 100%. Also, I have seen that there are alot of loyalty membership reports and I would feel like knowing a bit more about these options would help see if this was a possibilty in the future of our growing business. Review collected by and hosted on G2.com.

What problems is Revel Systems solving and how is that benefiting you?

With now having revel and the integrated scale, we are resolving issues with incorrect dollar amounts being imput. Review collected by and hosted on G2.com.

AR

Verified User in Retail

Mid-Market (51-1000 emp.)

2/6/2019

"Good and improving"

4/5

What do you like best about Revel Systems?

I like the ease of the back of the house feature. Review collected by and hosted on G2.com.

What do you dislike about Revel Systems?

Wish Revel had API - this would allow us to pull the data and utilize it more efficiently. When working in the back of house in one location, it will sometimes switch over to all locations? I think the Schedule and Time worked tabs look the same and they need to change the feature so the tabs can be identified more easily. When using the schedule and you email it out to the employees and they decline a day or the schedule it supposed to email that information to you however, no one is sure where that email goes. Review collected by and hosted on G2.com.

Recommendations to others considering Revel Systems:

Make sure it has all the features you need -- no all systems fit all needs.

Updating to new versions should be easier Review collected by and hosted on G2.com.

What problems is Revel Systems solving and how is that benefiting you?

The benefits are it's easy to make the changes that are needed to each location. Adding employees is a breeze! Review collected by and hosted on G2.com.

BM

Brian M.

Operations Manager

Small-Business (50 or fewer emp.)

8/26/2019

"Excellent service and a good product."

5/5

What do you like best about Revel Systems?

The best reporting and inventory management I have worked with. Review collected by and hosted on G2.com.

What do you dislike about Revel Systems?

Required to use an iPad for creating orders. It would be nice to create orders in a desktop browser, or maybe on a phone. Having to use the tablet for the punch clock is also a bit inconvenient, it would be nice if all employees could punch in themselves on a desktop (our staff room has a desktop for receiving merchandise and printing tags). Review collected by and hosted on G2.com.

Recommendations to others considering Revel Systems:

If you are importing from another database, make sure you clean up the database. Revel might create a lot of duplicates, and removing them is not possible. Review collected by and hosted on G2.com.

What problems is Revel Systems solving and how is that benefiting you?

We are eliminating redundant SKUs for products that sell in various size packages, but are received in one bulk pack. The combo and ingredient features are very useful, and the ease of tracking and editing the inventory helps. We have made steady improvement in order fulfillment by ending sales of a product when all package sizes are low or out. Review collected by and hosted on G2.com.

JB

Jill B.

Owner

Small-Business (50 or fewer emp.)

8/27/2019

"Revel was the best decision I have ever made for my business"

5/5

What do you like best about Revel Systems?

Revel is always right there when you need them. From walking you thru things to answering questions! Review collected by and hosted on G2.com.

What do you dislike about Revel Systems?

The only thing I would say I don't like is that the Sales department isn't open on the weekends. Review collected by and hosted on G2.com.

Recommendations to others considering Revel Systems:

I strongly recommend you use this product. It was the best decision I made when I opened up my business. Revel made it so easy for me to implement this system into my day to day operations. I couldn't have asked for an easier program. Review collected by and hosted on G2.com.

What problems is Revel Systems solving and how is that benefiting you?

I could not find my portable scanner to take to an event and Revel was right there to assist me with this. Review collected by and hosted on G2.com.