Control over inventory and multiple aspects of the business Review collected by and hosted on G2.com.
NothinG in particular, the experience is overall positive Review collected by and hosted on G2.com.
The upsides are being able to see all of my stores in real time and being able to make adjustments for them on the back end on pricing, products, inventory etc... Review collected by and hosted on G2.com.
Not being able to view all of my stores in one snapshot, but listed separately with last year's totals vs this years totals. Review collected by and hosted on G2.com.
The backend is user friendly and the POS is so easy for the employees to use. Review collected by and hosted on G2.com.
I would like to see all locations on 1 POS Review collected by and hosted on G2.com.
24 hour English speaking technical support. Review collected by and hosted on G2.com.
Limited hardware. And lots of technical issues with current pin pads. Review collected by and hosted on G2.com.
Revel is a much simpler system than the previous POS systems that I have used (8+ different POS) It is user friendly if you take time to learn. Review collected by and hosted on G2.com.
updates rearrange or delete buttons occasionally Review collected by and hosted on G2.com.
The box it came in. The equipment is an I pad, and cash drawer that worked fine. It would probably be great for a restaurant, but they shouldn't sell it for retail. Review collected by and hosted on G2.com.
They oversold their applications. This is a restaurant software. Revel employees said it would work great with our retail business. The told us the inventory would integrate with Quick Books. It deleted all of our contacts from Quick Books. They milked us along for 2 years, saying the repairs were coming. We had to double enter all transactions. It was a nightmare for the 2 year period. We probably called them 8-10 days a month. Have to wait at least 20 minutes to contact an assistant, unless you are calling to purchase, then they answer right away. We switched to another software, but are still suffering the consequences. Review collected by and hosted on G2.com.
This is the most powerful tool any restaurant owner must have. Having all the information in real time is valuable. Review collected by and hosted on G2.com.
They charge for every new “pluggin”, it makes it expensive some times for new little Coffe shops Review collected by and hosted on G2.com.
Easy to navigate, great reporting, understandable Review collected by and hosted on G2.com.
Scheduling is less sophisticated than we thought Review collected by and hosted on G2.com.
The system is reliable, robust and easy to use. Review collected by and hosted on G2.com.
The rollout was not smooth, not all the equipment arrived on time. There is no service since we began running the system. I don't even know who handles our account any longer. We're looking at opening a new outlet, but I'm considering a different vendor with better service. I've actually recommended other systems to colleagues due to poor service. Review collected by and hosted on G2.com.
Thank you for your feedback, Chris. We're sorry that your service experience has been subpar; we will be reaching out shortly to hear more about your issues and see what we can do to make things right.
I love the simple interface. Makes it really easy to navigate and use quickly. Review collected by and hosted on G2.com.
The updates are sometimes hard to get used to. After using it so much, you're used to doing things one way and then have it taken away or changed. Review collected by and hosted on G2.com.