Revel Systems

Revel Systems

4.1
(61)
Optimized for quick response

Revel Systems provides reporting so you can track the sales at your store from any Internet browser in real time. Revel iPad POS provides one software platform that any your device can be integrated with.

Work for Revel Systems?

Learning about Revel Systems?

We can help you find the solution that fits you best.

Find the Right Product

Revel Systems Reviews

Ask Revel Systems a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • Industry
Ratings
Company Size
User Role
Industry
Showing 61 Revel Systems reviews
LinkedIn Connections
Jeremy S.
Validated Reviewer
Verified Current User
Review Source

"Vital for our business"

What do you like best?

The interface is easy to use and navigate and easy to train new employees. The most important piece of Revel is the backend reporting and integration with quickbooks, having this makes accounting and payroll very seamless and much less time consuming than having to do it manually. The sleek look of the system as a whole fits into our design concept and gives us a clean look. The paperless solution of our kitchen has been huge with keeping track of orders and keeping waste to a minimum.

What do you dislike?

Set up is a bit time consuming and working through the first part with no experience can be frustrating. Some of the reporting can be difficult to navigate through. Customer support can be a little frustrating as they use overseas support. Some sales staff are tough to get a hold of and take a little long to return calls.

Recommendations to others considering the product:

Clean Look, easy to use and easy to train new employees.

What problems are you solving with the product? What benefits have you realized?

We have been able to track sales and time of service from every angle throughout our business. Seeing things from a bigger picture helps us track sales and know what items are selling and items are not giving us a better idea as to what we should be focusing on. The biggest benefit is having the entire system monitored by Revel remotely so when there is an issue they can easily asses the situation and fix it quickly.

Sign in to G2 to see what your connections have to say about Revel Systems
Jacqueline R.
Validated Reviewer
Verified Current User
Review Source

"We use Revel to handle sales and inventory for a museum gift shop."

What do you like best?

I use the export features to customize reports tailored to our business. Having the ability to load an actual count after an audit on inventory has been a life saver. The integration with QuickBooks online is easy to understand, map, and use.

What do you dislike?

We have anomalies that interfere with the network settings which cause devices to disconnect with the system. We have had the barcode scanner quit working several times. Troubleshooting this device has been difficult since it is hard wired into the network.

Recommendations to others considering the product:

In the past year Revel has done a great job of refining their product and staying very competitive in their market. I have seen an increase in Revel systems being used in establishments in my local area. Their continued effort to refine their systems and seeing those systems in use gives me more confidence in the product meeting our requirements in the future.

What problems are you solving with the product? What benefits have you realized?

We have been able to identify problems with our structure by using Revel and it's reports. We have been over stocked on inventory due to purchasing not being managed. With Revel we can identify procedure problems and institute training procedures to relieve the misallocation of operating funds.

What Restaurant POS solution do you use?

Thanks for letting us know!
Brian J.
Validated Reviewer
Verified Current User
Review Source

"COUNTRY MARKET "

What do you like best?

There are many features I like. I like being able to login on my phone and see what is happening in the store. I also like being able to compare month sales by quickly pulling up dates and seeing what was selling and not selling. It has helped us cut our slack products and improve our good ones.

What do you dislike?

I wish the inventory management was a little more robust. If your doing a PO you need to have to cost enter into the product. RIght now you have to enter the PO and enter the cost into each product (or spreadsheet). This is probably the biggest problem on our end.

Recommendations to others considering the product:

It saves a lot of time for new employees. Saves alot of time finding reports.

What problems are you solving with the product? What benefits have you realized?

We have been able to track what is selling, start a loyalty program, and increase our speed of checkout. We switched from an old system to Revel and it has helped us take major steps in becoming a bigger store.

Julian O.
Validated Reviewer
Verified Current User
Review Source

"Very Convenient"

What do you like best?

I really like that i am able to manage all of our locations from one place. It helps with specials and reporting and comparing how each location is doing.

What do you dislike?

It is very spendy if you add a lot of extras like rewards and gift cards and other terminals.

Recommendations to others considering the product:

Recommend finding someone that is already using revel and going to them to see the product in person. My biggest problem was deciding on a pos because there are so many out there now. I think that revel is really good for someone like me that has many locations with big menus but if it is only one or two locations with small menu then other smaller options like square or clover would be better.

What problems are you solving with the product? What benefits have you realized?

we have many locations and different brands that are all under our main name. We have gift cards that we can use at all locations and rewards cards as well. Employees can also move from each location easier.

Haider H.
Validated Reviewer
Verified Current User
Review Source

"Overview - good not great"

What do you like best?

Simple / Clean Interface.

Easy to setup

Easy to add additional stations

24/7 support is helpful

Basic reporting is good

Extensive Settings can allow the system to be customized a bit.

Basic inventory system is good.

Regular updates with more feautres.

Backend access for settings and reports from anywhere.

Can access multiple outlets from the same backend. No need for multiple logins.

What do you dislike?

No Advance Reporting, capability. Can only generate reports they provide.

Regular price increases.

Claims to have APIs that can be used to get more details but this is not true.

Feature request is bogus as there is no log or feedback provided.

Only works on apple ipads.

Need to be physically be in a restaurant to test different settings which are done on backend. Ideally shd be able to test the POS while offsite.

Cannot view reports based on day parts. So cannot see operations summary for lunch for the whole month. Can do it for just one day by selecting the time for that day.

Closed system. Will not integrate with any other system. Only with the ones they have listed probably on their website.

Reservation system is very basic and cannot be used offsite.

Have an iphone app for reporting which they charge extra per user, however it is not really useful.

Have an inventory app whixh again they charge extra per user. Do not know how good it is.

Charge extra for changing the kitchen print out view.

For most part will have to use the system as is. Any specific request based on your business needs will not be met.

What problems are you solving with the product? What benefits have you realized?

POS system

Up to date system. Easy to instal and setup. No expert IT admins needed.

Backend management system is straight forward and can be used by non techy restaurant managers to view sales data and reports.

Provides basic inventory system, however is difficult to setup and reporting capibilties are lacking.

One system is being used for different industries.

Charge extra for enterprise level access to view group level reports.

Don H.
Validated Reviewer
Verified Current User
Review Source

"Seems like a lot to pay for a system with so many weaknesses."

What do you like best?

Very easy for new employees to get up to speed. Very easy to make changes to the menu. And, of course, historical data never goes away.

What do you dislike?

Reporting functionality is terrible. I am not able to install updates to the Revel software or the IOS because the system just would not operate properly and tech support was not able to resolve the issue.

Recommendations to others considering the product:

Like anything else, begin by knowing your requirements. Then test the system against these needs.

What problems are you solving with the product? What benefits have you realized?

We came from a system that was build in the 1990's. We had no historical data. Several times a year the static ram would fail. The fix was to reload the entire system and menu. And we would lose the day's transactions. So, we needed a robust system that solved these basic problems. In the deal, we get a much better user interface, robust time-keeping functions, and historic data retention.

Allison H.
Validated Reviewer
Verified Current User
Review Source

"Ease of use for training"

What do you like best?

The revel platform is easy to understand and use. It’s quick functionality allows for faster training of employees as well as transactions at the counter. The back end is quick to make changes too.

What do you dislike?

The downside comes with the schedule feature. While simple to understand it’s too simple for my needs. A platform that would allow employees to change their availability and put in request off’s would be much more functional. I don’t use the scheduling portion because it’s missing this important piece.

What problems are you solving with the product? What benefits have you realized?

We were able to see how inaccurate employees were being with ringing in guests using the voids/ returns and error percentages. Now we’re tracking each on a daily basis for loss prevention and efficiency.

Marion M.
Validated Reviewer
Review Source

""Revel Systems Review""

What do you like best?

The interface is anything but difficult to utilize and explore and simple to prepare new representatives. The backend announcing and joining makes bookkeeping and finance exceptionally consistent and considerably less tedious than doing it physically. The smooth look of the framework all in all fits into our plan idea and gives us a perfect look. The paperless arrangement of our kitchen has been enormous with monitoring requests and downplaying waste. I likewise like that it gives to choice to make and hold requests and solicitations and to look by client name, including all requests that are connected to that client. Having all the data continuously is significant.

What do you dislike?

Revel is to some degree more expensive than various structures, it is obviously you get what you pay for when you have remarkable organization and a strong working system you have to pay. This is a specialist system.

Recommendations to others considering the product:

By and large its a decent framework, heaps of things you can do with it. The modifier system is extraordinary, table decisions are fine, uncovering structure is really bare essential. Its an enticing system that will empower new owners to start their business.I recommend!

What problems are you solving with the product? What benefits have you realized?

Deals investigation and stock administration. We can find continuously what is happening, can look into requests and furthermore observe voids. I can likewise extend my week after week finance. It is additionally simple to include new day by day advancements and limits and also to expel those exceptional advancements from the framework. We are keeping over the entirety of our expenses versus deals and staff costs and so on.

Deborah M.
Validated Reviewer
Review Source

""Quick and Effective""

What do you like best?

The interface is anything but difficult to utilize and explore and simple to prepare new workers. The most significant bit of Revel is the backend revealing and mix with Quickbooks, having this makes bookkeeping and finance extremely consistent and considerably less tedious than doing it physically. It's speedy usefulness takes into account quicker preparing of representatives just as exchanges at the counter. The back end rushes to make changes as well. They tune in to the criticism of customers and make changes right away. There is dependably bolster accessible when you need help.

What do you dislike?

The drawback accompanies the calendar highlight. While easy to comprehend it's unreasonably basic for my needs. A stage that would enable workers to change their accessibility and put in solicitation off's future substantially more practical. I don't utilize the planning segment since it's feeling the loss of this significant piece.

Recommendations to others considering the product:

Its an inviting framework that will enable new proprietors to begin their business. It has a cutting edge turn contrasted with past POS frameworks that are obvious to utilize and simple to move. Generally speaking its a decent framework.

What problems are you solving with the product? What benefits have you realized?

We have had the option to follow deals and time of administration from each edge all through our business. We have been over supplied on stock because of acquiring not being overseen. With Revel we can recognize technique issues and foundation preparing strategies to soothe the allotment of working assets. Employees can likewise move from every area simpler.

Raymond H.
Validated Reviewer
Review Source

""Revel Systems Review""

What do you like best?

Basic programming is generally simple, transferring a lot of things by means of exceed expectations spreadsheet was extraordinary. The retail and snappy administration stages that we use in our foundations are planned in light of those one of a kind enterprises, and the framework is sufficiently incredible to deal with near 10K stock things in retail; many workers in retail foundations; and even a speedy administration condition where hard-wired Internet administration isn't possible. We have had an incredible involvement with our sales rep, installer and technical support all through our association with Revel. The help has been marvelous! We have committed a couple of errors on our end and they have gotten us in the groove again, in addition to immediately had the option to manage us through some increasingly intricate element programming. No issues have gone uncertain and none have gone into the second day. No issues have been in any capacity basic or genuine either.

What do you dislike?

You will discover Revel is somewhat more costly than different frameworks. They likewise make a better than average benefit on the equipment. However, it is plainly you get what you pay for when you have extraordinary administration and a solid working framework you need to pay. This is an expert framework.

Recommendations to others considering the product:

Loads of things you can do with it. The modifier framework is great, table choices are fine, revealing framework is genuinely nitty gritty.

What problems are you solving with the product? What benefits have you realized?

It extraordinarily encourages the activities of the day and enables us to dependably work in a superior manner using it's truly great stock framework and host of alternatives that adjusts to our requirements, particularly the piece of the limits. They are the best!

U
User
Validated Reviewer
Verified Current User
Review Source

"A great system with immediate responsive customer service and tech support "

What do you like best?

That they are always improving the system to better support their clients. They listen to the feedback of clients and make changes immediately. There is always support available when you need assistance.

What do you dislike?

We are international business so I wish there were more user friendly features for selective countries like Mexico. I also which that for the retail side you could list 2 prices on the system front end and when it prints tags to show original price and sale price OR to give you the option to show different prices like currency prices in USD or MXN.

Recommendations to others considering the product:

It is one of the most user friendly systems available and it has done very well for international business as we are based in Mexico and it has been very helpful for us.

What problems are you solving with the product? What benefits have you realized?

Tracking inventory has been very helpful and tracking sales and all the sales reports helps alot.

A
Administrator
Validated Reviewer
Verified Current User
Review Source

"Good and improving"

What do you like best?

I like the ease of the back of the house feature.

What do you dislike?

Wish Revel had API - this would allow us to pull the data and utilize it more efficiently. When working in the back of house in one location, it will sometimes switch over to all locations? I think the Schedule and Time worked tabs look the same and they need to change the feature so the tabs can be identified more easily. When using the schedule and you email it out to the employees and they decline a day or the schedule it supposed to email that information to you however, no one is sure where that email goes.

Recommendations to others considering the product:

Make sure it has all the features you need -- no all systems fit all needs.

What problems are you solving with the product? What benefits have you realized?

The benefits are it's easy to make the changes that are needed to each location. Adding employees is a breeze!

Jeff M.
Validated Reviewer
Review Source

"They sold us on a software program that was not the right product for our retail business."

What do you like best?

The box it came in. The equipment is an I pad, and cash drawer that worked fine. It would probably be great for a restaurant, but they shouldn't sell it for retail.

What do you dislike?

They oversold their applications. This is a restaurant software. Revel employees said it would work great with our retail business. The told us the inventory would integrate with Quick Books. It deleted all of our contacts from Quick Books. They milked us along for 2 years, saying the repairs were coming. We had to double enter all transactions. It was a nightmare for the 2 year period. We probably called them 8-10 days a month. Have to wait at least 20 minutes to contact an assistant, unless you are calling to purchase, then they answer right away. We switched to another software, but are still suffering the consequences.

Recommendations to others considering the product:

Do not use for retail applications, if you are tying it to Quick Books.

What problems are you solving with the product? What benefits have you realized?

None. Implementation of this product was huge loss for my company. Double entry of all transactions, inventory, sales, customers.

U
User
Validated Reviewer
Verified Current User
Review Source

"Quick and easy to learn"

What do you like best?

The management console is easy to use. The layout is clear and direct to find where I need to go. I can schedule and track hours for each employee. I can also track my sale and work labor in one platform which allows me to clearly manage my business.

What do you dislike?

There should be an way to have customers digitally sign instead of printing out multiple receipts.

Recommendations to others considering the product:

Its a friendly system that will help new owners start their business. It has a modern twist compared to previous POS systems that are clear to use and easy to maneuver.

What problems are you solving with the product? What benefits have you realized?

Revel allows us to track our sales from a daily and hourly basis. This allows us to schedule as many or as little number of employees throughout the day at a certain time to maintain our balance of sale and labor.

A
Administrator
Validated Reviewer
Verified Current User
Review Source

"Growing with Revel "

What do you like best?

This program is very intuitive.

Everything just makes sense!

What do you dislike?

The updates have been problematic during peak hours in our business. The offline system never seems to work "just right", like explained initially (for a rural business this can be a problem when facing connectivity issues).

Would love to see a better "count" feature on the program for restaurants & also a mass messaging system to push out to all the in service ipads.

Recommendations to others considering the product:

I would recommend this product

What problems are you solving with the product? What benefits have you realized?

The cloud system is great and the overview of the program is really helpful when your running around like a crazy person and just need a really quick insight into how the day is going.

It's a straight forward back end that is easy to teach and maneuverable well on all devices.

Chris W.
Validated Reviewer
Verified Current User
Review Source

"Great system, poor service"

What do you like best?

The system is reliable, robust and easy to use.

What do you dislike?

The rollout was not smooth, not all the equipment arrived on time. There is no service since we began running the system. I don't even know who handles our account any longer. We're looking at opening a new outlet, but I'm considering a different vendor with better service. I've actually recommended other systems to colleagues due to poor service.

What problems are you solving with the product? What benefits have you realized?

It has made a tremendous difference in efficiency.

A
Administrator
Validated Reviewer
Verified Current User
Review Source

"Revel for Retail"

What do you like best?

Revel systems provided us an excellent POS system for a small Retail store. The setup of the back end and the management of the inventory system was very easy and straightforward. Technical Support staff always tries to resolve any issue or question in a timely manner.

What do you dislike?

Employee scheduling was limited in the system. You could not block out employees schedule dates if they were unavailable to work.

Recommendations to others considering the product:

For Retail - layout your inventory groups and how much detail you will need to track on an inventory item before starting the back end inventory setup.

What problems are you solving with the product? What benefits have you realized?

Revel systems provided us a solution to setup a second store on very short notice.

UH
User in Higher Education
Validated Reviewer
Review Source

"Revel in Food Services"

What do you like best?

It is easy to add new products, look at inventory, and edit existing inventory. It is also visually appealing and clear. I also like that it provides to option to create and hold orders and invoices and to search by customer name, including all orders that are linked to that customer.

What do you dislike?

It is very particular about is order of operations which at times makes a simple task take a lot longer than necessary. It would also be helpful if a pop-up appeared with what the issue was that isn't allowing the user to move forward.

What problems are you solving with the product? What benefits have you realized?

It is a quick way to look at sales and to stay on top of repeat orders for customers. It is also easy to add new daily promotions and discounts and similarly to remove those special promotions from the system. It is also a great way to store customer information.

Adam W.
Validated Reviewer
Review Source

"Not perfect...but no POS system is"

What do you like best?

The ease of use in the front end POS. The system is intuitive so training new staff members is very easy. Also the KDS is a great addition instead of using printed orders.

What do you dislike?

Backend has MANY features but not many get used by me. If there isnt a strong network signal and the different POS arent talking to each other properly, then there can be some confusion with the system. Some orders pop-up randomly or get deleted randomly.

Recommendations to others considering the product:

Overall its a good system

What problems are you solving with the product? What benefits have you realized?

We needed a good POS system for our restaurant. Once installed, our revenues went up dramatically

Lori A.
Validated Reviewer
Verified Current User
Review Source

"best way to check out patients"

What do you like best?

the revel system makes it easy for me to produce orders for patients where it is line item and i can see all payments and discounts.

What do you dislike?

the portion where it is not that easy to get a receipt. we need to wait for the receipt to be emailed to us instead of simply printing it out.

What problems are you solving with the product? What benefits have you realized?

we are using it to check out patients and moniter inventory flow of products

UR
User in Restaurants
Validated Reviewer
Verified Current User
Review Source

"Big time saver for book work."

What do you like best?

The thing I like most about the Revel System is that it connects with my quickbooks progam. So all of the financial information is there automatically, saving me hours of time every week.

What do you dislike?

The cost is a little high. I don't like the fact the only one person can check out a large group if the bill is being split.

Recommendations to others considering the product:

You dont need a large number of units.

What problems are you solving with the product? What benefits have you realized?

With the Revel system, I can see in real time what is going on. I can look up orders, see voids. I can also project my weekly payroll. So I dont over schedule.

UF
User in Food & Beverages
Validated Reviewer
Review Source

"Quick but not user friendly in the field. "

What do you like best?

I like that each menu item on our POS is very clearly labeled, and can be put into sub categories that make finding an item easy. I do also like the swipe left and delete feature on SOME items.

What do you dislike?

As said above, if you click into the pay screen on accident, you can’t delete or add items without many additional steps. This makes it very time consuming when you have a long line. People also tend to change their mind a lot as we are a bakery. I also don’t like that they use a swipe. The card readers are terrible.

Recommendations to others considering the product:

Not a great option if you are looking for something quick, speedy and user friendly. However the potential is very much there!

What problems are you solving with the product? What benefits have you realized?

The iPads are nice and look great at the counter, and customers do seem to like that it’s (for the most part) a more streamlined way of checking out. It’s still very clunky for a POS system though in my opinion. It’s not built to use for swiftness and efficiency.

Jeff S.
Validated Reviewer
Verified Current User
Review Source

"we are utilizing more of the features each day"

What do you like best?

being able to log on and see daily sales and labor from anywhere

What do you dislike?

not really anything to dislike, when we have an issue we call and its resolved

What problems are you solving with the product? What benefits have you realized?

we utilize the system for our time clock, we are in the process of using it for our commissary

A
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great POS for Small Liquor Store"

What do you like best?

The ease of use and simplicity of the system is great for our Small Liquor store. The Customer Service is also top notch.

What do you dislike?

You can not fully delete an item once created. You can only make it no active.

What problems are you solving with the product? What benefits have you realized?

The ease of transaction and moving customers out with the system is the greatest problem solved with Revel. We have realized that you don need a complex or complicated POS system for POS solutions just an iPad and a few accessories that come pre-setup.

U
User
Validated Reviewer
Verified Current User
Review Source

"Giving a 1 is gracious"

What do you like best?

Absolutely nothing. They have horrible customer service, and their interface/systems don't make any sense.

What do you dislike?

Their employees know nothing about what's going on. You're transferred to seventeen different people and no one has any idea what's going on. Their database doesn't work efficiently. When you complete an invoice, it will change the sales on a previous month which is an accounting nightmare.

Recommendations to others considering the product:

Steer clear. Going with the cheaper price means you get what you pay for.

What problems are you solving with the product? What benefits have you realized?

NONE! We do more fixing their problems then fixing our own.

Learn more about Revel Systems

Revel Systems Videos

Kate from G2

Learning about Revel Systems?

I can help.
* We monitor all Revel Systems reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.