--- title: Revel Systems Reviews meta_title: 'Revel Systems Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 146 reviews by the users' company size, role or industry to find out how Revel Systems works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 146 scale: '5' date_modified: '2026-08-07' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # Revel Systems Reviews **Vendor:** Revel Systems **Category:** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) **Average Rating:** 4.1/5.0 **Total Reviews:** 146 ## About Revel Systems Revel Systems is a feature-rich business platform transforming the way business is done by integrating all operations and customer channels, driven by the Point of Sale, into a single dashboard. Designed to maximize security, stability, ease of use, and service delivery, Revel’s ecosystem replaces bulky, expensive legacy solutions with a quick, intuitive iOS-based POS platform that combines cloud-based technology and the mobility of the iPad. We work with all businesses—from small merchants to global enterprises—looking to modernize, future-proof their operations, and implement a system that adds value through incremental revenue, cost reduction, and a better experience for customers and employees. Revel’s Mission Revel seeks to disrupt and modernize the state of commerce by providing businesses of every size the tools necessary to thrive. ## Revel Systems Pros & Cons **What users like:** - Users appreciate the **ease of use** of Revel Systems for kitchen and Point of Sale operations. (1 reviews) - Users appreciate the **effective POS integration** in Revel Systems, enhancing both kitchen and sales operations. (1 reviews) **What users dislike:** - Users are frustrated with the **high fees** for basic features, which significantly increase their monthly costs. (2 reviews) - Users express frustration over **poor customer support** , highlighting unanswered issues and lack of care for their businesses. (2 reviews) - Users face frustrating **connectivity issues** with Revel Systems, limiting access to essential features and data handling. (1 reviews) - Users feel the pricing is **too expensive** , with high fees for basic features and inadequate support for their needs. (1 reviews) - Users express frustration over **inadequate reporting** , needing customer service for customized options and facing transparency issues. (1 reviews) - Users experience significant **inefficiency** with Revel Systems, facing poor support, inaccurate reporting, and costly data access. (1 reviews) - Users face **integration issues** that complicate workflows, leading to frustration and inefficiencies in managing operations. (1 reviews) - Limited Customization (1 reviews) - Payment Issues (1 reviews) ## Revel Systems Reviews ### 1. Revel POS - Accurate collection and access to the data that drives your business **Rating:** 5.0/5.0 stars **Reviewed by:** Alex G. | CFO, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2019 **What do you like best about Revel Systems?** Revel's well developed API access allows you to not only gain insight but make use of the data collected in other platforms in meaningful ways. **What do you dislike about Revel Systems?** For complex setups, the license fees start to get expensive. (e.g. when using 9 Kitchen Display Screens in one location) **Recommendations to others considering Revel Systems:** If you have multi-locations, this is the POS for you. It is robust SaaS, managed in the cloud, and powered on secure iPads. **What problems is Revel Systems solving and how is that benefiting you?** Kitchen Management, Multi-location management, remote support, ### 2. Use of Revel in a non-profit **Rating:** 4.5/5.0 stars **Reviewed by:** Dan S. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Revel Systems?** The ease of access to the information from wherever you are!!! The cloud-based system is extremely flexible. **What do you dislike about Revel Systems?** The system is very complex and mastering the details of the product is sometime overwhelming. The user will be thankful for the detailed support that is available to help work through the complexities of all the software can do. **Recommendations to others considering Revel Systems:** Explore the benefits of cloud based systems and the additional access flexibility it gives you **What problems is Revel Systems solving and how is that benefiting you?** Much more detailed sales information than we had ever received previously. It gives management the information it needs for planning and controlling the operation. It is especially helpful in product ordering and planningfor the busy time of your sales day ### 3. Mostly Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin B. | Franchise Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Revel Systems?** Revel is easy to use and includes all the functionality that I need. The reports are also very intuitive. **What do you dislike about Revel Systems?** Sometimes the till drawers won't open, but the next day they will open just fine. I also don't like the way schedules are viewed. Friday and Saturday do not display on the screen and scrolling back and forth to see the employees name and what they are scheduled for on those two days is annoying. I also do not want to print out a schedule every time I want to view it. **Recommendations to others considering Revel Systems:** Revel is easy to use, easy to access, loads instantly, and works great. **What problems is Revel Systems solving and how is that benefiting you?** It meets my needs. ### 4. Great product and service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Revel Systems?** The ease of using the system but also that I can reach someone at all times, without a long wait, and they are always able to help me with any problem or question I have. **What do you dislike about Revel Systems?** That some of the features of the product can't be accessed by the end user without calling in and requesting the feature. Then the representative will allow or add it to our dashboard. **What problems is Revel Systems solving and how is that benefiting you?** Easier to use in a retail and bartending setting. Smaller POS system. Overall, just a better product than what I was using and allowed us to expand from just selling retail to selling by the glass. ### 5. "Revel Systems Review" **Rating:** 5.0/5.0 stars **Reviewed by:** Raymond H. | Retail Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2019 **What do you like best about Revel Systems?** Basic programming is generally simple, transferring a lot of things by means of exceed expectations spreadsheet was extraordinary. The retail and snappy administration stages that we use in our foundations are planned in light of those one of a kind enterprises, and the framework is sufficiently incredible to deal with near 10K stock things in retail; many workers in retail foundations; and even a speedy administration condition where hard-wired Internet administration isn't possible. We have had an incredible involvement with our sales rep, installer and technical support all through our association with Revel. The help has been marvelous! We have committed a couple of errors on our end and they have gotten us in the groove again, in addition to immediately had the option to manage us through some increasingly intricate element programming. No issues have gone uncertain and none have gone into the second day. No issues have been in any capacity basic or genuine either. **What do you dislike about Revel Systems?** You will discover Revel is somewhat more costly than different frameworks. They likewise make a better than average benefit on the equipment. However, it is plainly you get what you pay for when you have extraordinary administration and a solid working framework you need to pay. This is an expert framework. **Recommendations to others considering Revel Systems:** Loads of things you can do with it. The modifier framework is great, table choices are fine, revealing framework is genuinely nitty gritty. **What problems is Revel Systems solving and how is that benefiting you?** It extraordinarily encourages the activities of the day and enables us to dependably work in a superior manner using it's truly great stock framework and host of alternatives that adjusts to our requirements, particularly the piece of the limits. They are the best! ### 6. Ease of use for training **Rating:** 5.0/5.0 stars **Reviewed by:** Allison H. | Franchisee, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Revel Systems?** The revel platform is easy to understand and use. It’s quick functionality allows for faster training of employees as well as transactions at the counter. The back end is quick to make changes too. **What do you dislike about Revel Systems?** The downside comes with the schedule feature. While simple to understand it’s too simple for my needs. A platform that would allow employees to change their availability and put in request off’s would be much more functional. I don’t use the scheduling portion because it’s missing this important piece. **What problems is Revel Systems solving and how is that benefiting you?** We were able to see how inaccurate employees were being with ringing in guests using the voids/ returns and error percentages. Now we’re tracking each on a daily basis for loss prevention and efficiency. ### 7. Gets the job done. **Rating:** 4.0/5.0 stars **Reviewed by:** Jordan C. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Revel Systems?** Much more customizable than the competition, the back-end is more intuitive and setting up new products is a breeze. **What do you dislike about Revel Systems?** Occasional connectivity issues. Customer support is hit or miss (definitely felt amazing the first year, but feels a little more robotic since). **What problems is Revel Systems solving and how is that benefiting you?** We ring things in. We track sales and categories and stuff. I doubt we use all the features. ### 8. Revel POS Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2019 **What do you like best about Revel Systems?** Support and ease of use. Revel is on top of it's game when it comes to support, always prompt and delivers **What do you dislike about Revel Systems?** I would like to be able to do some buttom position customization. **Recommendations to others considering Revel Systems:** I would highly recommends the Revel POS to business that need a solid system **What problems is Revel Systems solving and how is that benefiting you?** Speed of transaction. We have increased sales figures **Official Response from Minha Kim:** > Hello, We’re so happy to hear about the value you are seeing with our POS System and appreciate your feedback and we agree, we definitely pride ourselves in providing top-of-the-line support. We will keep this in mind as we continue to improve our product to meet all of our customers’ needs! Congratulations on your increased sales and thanks for the awesome review! ### 9. POS system for an ever changing industry **Rating:** 5.0/5.0 stars **Reviewed by:** TULLY B. | Business Owner, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Revel Systems?** The users ability to customize and optimize the full potential of a POS system. The backend abilities given to the client allows for full transparency and utilization of the software. **What do you dislike about Revel Systems?** There have been very few if no problems with the system itself rather sometimes the network or o/s that continues to evolve. Making sure your system is updated and running at optimum performance is the key to full success. **Recommendations to others considering Revel Systems:** At least try it before buying another pos platform for your restaurant. **What problems is Revel Systems solving and how is that benefiting you?** I can, in real time, adjust labor and fully maximize my earnings for the evening. ### 10. Tock is easy to use and intuitive. Their customer support is always helpful and prompt. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Revel Systems?** It is a simple system to train staff on. Very easy to read menus and buttons **What do you dislike about Revel Systems?** Lack of colors for product coding. I wish that I didn't have to pay to use KDS screens considering I have multiple iPads that I could use. There are occasions where splitting checks becomes difficult. Also tipping from a gift card isn't an option if a balance has first been paid with a CC. **What problems is Revel Systems solving and how is that benefiting you?** It is easy to print reports for my financial logs as well as inventory for products like food and alcohol. ### 11. We use Revel to handle sales and inventory for a museum gift shop. **Rating:** 4.5/5.0 stars **Reviewed by:** Jacqueline R. | Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Revel Systems?** I use the export features to customize reports tailored to our business. Having the ability to load an actual count after an audit on inventory has been a life saver. The integration with QuickBooks online is easy to understand, map, and use. **What do you dislike about Revel Systems?** We have anomalies that interfere with the network settings which cause devices to disconnect with the system. We have had the barcode scanner quit working several times. Troubleshooting this device has been difficult since it is hard wired into the network. **Recommendations to others considering Revel Systems:** In the past year Revel has done a great job of refining their product and staying very competitive in their market. I have seen an increase in Revel systems being used in establishments in my local area. Their continued effort to refine their systems and seeing those systems in use gives me more confidence in the product meeting our requirements in the future. **What problems is Revel Systems solving and how is that benefiting you?** We have been able to identify problems with our structure by using Revel and it's reports. We have been over stocked on inventory due to purchasing not being managed. With Revel we can identify procedure problems and institute training procedures to relieve the misallocation of operating funds. ### 12. COUNTRY MARKET **Rating:** 5.0/5.0 stars **Reviewed by:** Brian J. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2019 **What do you like best about Revel Systems?** There are many features I like. I like being able to login on my phone and see what is happening in the store. I also like being able to compare month sales by quickly pulling up dates and seeing what was selling and not selling. It has helped us cut our slack products and improve our good ones. **What do you dislike about Revel Systems?** I wish the inventory management was a little more robust. If your doing a PO you need to have to cost enter into the product. RIght now you have to enter the PO and enter the cost into each product (or spreadsheet). This is probably the biggest problem on our end. **Recommendations to others considering Revel Systems:** It saves a lot of time for new employees. Saves alot of time finding reports. **What problems is Revel Systems solving and how is that benefiting you?** We have been able to track what is selling, start a loyalty program, and increase our speed of checkout. We switched from an old system to Revel and it has helped us take major steps in becoming a bigger store. ### 13. Great features, right price! **Rating:** 5.0/5.0 stars **Reviewed by:** Nick V. | VP of Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2019 **What do you like best about Revel Systems?** I love the simplicity of an iPad based system combined with the deep feature base of Revel. **What do you dislike about Revel Systems?** The downside of an iOS based system is that updates sometimes come at inconvenient times. **What problems is Revel Systems solving and how is that benefiting you?** Revel has drastically expanded our capabilities, allowing us to get reporting that maximizes profitability, and offer promotions that bring in new customers. ### 14. Very Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Julian O. | Co-Owner, VP, Director of Operations, Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Revel Systems?** I really like that i am able to manage all of our locations from one place. It helps with specials and reporting and comparing how each location is doing. **What do you dislike about Revel Systems?** It is very spendy if you add a lot of extras like rewards and gift cards and other terminals. **Recommendations to others considering Revel Systems:** Recommend finding someone that is already using revel and going to them to see the product in person. My biggest problem was deciding on a pos because there are so many out there now. I think that revel is really good for someone like me that has many locations with big menus but if it is only one or two locations with small menu then other smaller options like square or clover would be better. **What problems is Revel Systems solving and how is that benefiting you?** we have many locations and different brands that are all under our main name. We have gift cards that we can use at all locations and rewards cards as well. Employees can also move from each location easier. ### 15. Overview - good not great **Rating:** 3.5/5.0 stars **Reviewed by:** Haider H. | Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Revel Systems?** Simple / Clean Interface. Easy to setup Easy to add additional stations 24/7 support is helpful Basic reporting is good Extensive Settings can allow the system to be customized a bit. Basic inventory system is good. Regular updates with more feautres. Backend access for settings and reports from anywhere. Can access multiple outlets from the same backend. No need for multiple logins. **What do you dislike about Revel Systems?** No Advance Reporting, capability. Can only generate reports they provide. Regular price increases. Claims to have APIs that can be used to get more details but this is not true. Feature request is bogus as there is no log or feedback provided. Only works on apple ipads. Need to be physically be in a restaurant to test different settings which are done on backend. Ideally shd be able to test the POS while offsite. Cannot view reports based on day parts. So cannot see operations summary for lunch for the whole month. Can do it for just one day by selecting the time for that day. Closed system. Will not integrate with any other system. Only with the ones they have listed probably on their website. Reservation system is very basic and cannot be used offsite. Have an iphone app for reporting which they charge extra per user, however it is not really useful. Have an inventory app whixh again they charge extra per user. Do not know how good it is. Charge extra for changing the kitchen print out view. For most part will have to use the system as is. Any specific request based on your business needs will not be met. **What problems is Revel Systems solving and how is that benefiting you?** POS system Up to date system. Easy to instal and setup. No expert IT admins needed. Backend management system is straight forward and can be used by non techy restaurant managers to view sales data and reports. Provides basic inventory system, however is difficult to setup and reporting capibilties are lacking. One system is being used for different industries. Charge extra for enterprise level access to view group level reports. ### 16. The most amazing thing to happen to our new business! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeanette B. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Revel Systems?** Revel is the most intuitive, in-depth system I've ever used. Highly recommend for any business, retail or restaurant. **What do you dislike about Revel Systems?** Nothing yet! We love revel and recommend to all our peers **What problems is Revel Systems solving and how is that benefiting you?** We have tightened our inventory and can track everything very easily. We are now realizing the benefits of adding frequent customers info. ### 17. Easily the Best **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher M. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Revel Systems?** Easy and intuitive. Easy to learn and use by any generation. Full featured and awesome support **What do you dislike about Revel Systems?** Can't easily get reporting for Online Ordering **Recommendations to others considering Revel Systems:** Go All iOS - don't mix with Android devices **What problems is Revel Systems solving and how is that benefiting you?** Used to have different systems for Scheduling, Rewards, POS and Inventory - Now all in one ### 18. Good, but not perfect **Rating:** 3.5/5.0 stars **Reviewed by:** KARI T. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Revel Systems?** Revel is easy to navigate. When we do have issues, your support team is great! **What do you dislike about Revel Systems?** For rewards, you can't just delete the rewards number. You have to add something to the order then remove it to re-do the reward number. Also, if they decide to add something after you have put the rewards number in, it voids the number and you have to re-do it again. **What problems is Revel Systems solving and how is that benefiting you?** We have had a few issues with internet/card reader mostly. Revel does a great job helping resolve issues! ### 19. A good option for a retail store that serves food **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2019 **What do you like best about Revel Systems?** How the inventory system works while still having food service options **What do you dislike about Revel Systems?** Their actual inventory counting system for physically counting stock **What problems is Revel Systems solving and how is that benefiting you?** being able to send a food ticket to the kitchen while managing a large inventory of retail products ### 20. You get what you pay for in this POS system **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2019 **What do you like best about Revel Systems?** The interface is not hard to work with. That's about all I like about it. **What do you dislike about Revel Systems?** Everything mostly. They have horrible customer service and when you have an issue, it's not easily fixed. **What problems is Revel Systems solving and how is that benefiting you?** None really. I have the same problems with Revel as I did with the previous POS system **Official Response from Minha Kim:** > Hi, Thanks for taking the time to give us your feedback. We are so sorry you had a negative experience with our customer service department. Customer satisfaction is one of our top priorities, and we always strive to provide a positive experience. Your business means a lot to us and we’d like to get more details regarding your experience. Shoot us an email at community@revelsystems.com and we’ll work to resolve this promptly and accurately. ### 21. Great POS for Small Liquor Store **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Revel Systems?** The ease of use and simplicity of the system is great for our Small Liquor store. The Customer Service is also top notch. **What do you dislike about Revel Systems?** You can not fully delete an item once created. You can only make it no active. **What problems is Revel Systems solving and how is that benefiting you?** The ease of transaction and moving customers out with the system is the greatest problem solved with Revel. We have realized that you don need a complex or complicated POS system for POS solutions just an iPad and a few accessories that come pre-setup. ### 22. Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2019 **What do you like best about Revel Systems?** The tech support is great. Always work to solve an issue. **What do you dislike about Revel Systems?** The revolving door for account reps can be frustrating. **Recommendations to others considering Revel Systems:** A **What problems is Revel Systems solving and how is that benefiting you?** Works well for all of our POS, inventory and employee management needs. **Official Response from Minha Kim:** > Hello, Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with us, and we agree, our support team is like no other. We count ourselves lucky for customers like you! ### 23. Great IPad based system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Revel Systems?** Revel is very intuitive to use for our team. The time to learn the system is minimal. **What do you dislike about Revel Systems?** There are some features I wish they would add, especially for a more seamless online ordering experience. **Recommendations to others considering Revel Systems:** Revel is great for overall ease of use. We do not have an internal IT team so Revel works well for us. **What problems is Revel Systems solving and how is that benefiting you?** Revel makes us more efficient at the register so we can move customers through the line efficiently. ### 24. Best customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Woraphong N. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2019 **What do you like best about Revel Systems?** Customer services always help out any issue, and easy to reach. **What do you dislike about Revel Systems?** Monthly bill is expensive with only one station **What problems is Revel Systems solving and how is that benefiting you?** Losing merchant agreement **Official Response from Minha Kim:** > Hi Woraphong, Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with us, and we agree, our customer service team works very hard to be there at all times for our customers. We count ourselves lucky for customers like you! ### 25. Great FOH Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Scarlet O. | Director of Operations , Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about Revel Systems?** The FOH system is intuitive and easy to use. Staff quickly become very good and fast **What do you dislike about Revel Systems?** There can be too many settings, sometimes causing confusion **What problems is Revel Systems solving and how is that benefiting you?** Inventory control is better than ever! ### 26. Amazing servises **Rating:** 5.0/5.0 stars **Reviewed by:** Kristina B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Revel Systems?** Quick efficient cuatoner service and ease of use **What do you dislike about Revel Systems?** Nothing its an amazing system to work with. **What problems is Revel Systems solving and how is that benefiting you?** It links to quickbooks and makes my life so easy. ### 27. Diverse and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Carly B. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2019 **What do you like best about Revel Systems?** The reporting capabilities available for products! **What do you dislike about Revel Systems?** That I don’t have more registers in my store **What problems is Revel Systems solving and how is that benefiting you?** We are able to find missing receipts ### 28. Very user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Revel Systems?** Ease of finding reports and keep track of key transactions **What do you dislike about Revel Systems?** Coast per month is too high. I am a franchisee of other national fast food brands. They charged are much less for software and support. **Recommendations to others considering Revel Systems:** Lower the monthly charges. **What problems is Revel Systems solving and how is that benefiting you?** Makes accounting easy. Also helps find area of improvement such as labor, food costs, theft, etc. ### 29. A great system with immediate responsive customer service and tech support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2019 **What do you like best about Revel Systems?** That they are always improving the system to better support their clients. They listen to the feedback of clients and make changes immediately. There is always support available when you need assistance. **What do you dislike about Revel Systems?** We are international business so I wish there were more user friendly features for selective countries like Mexico. I also which that for the retail side you could list 2 prices on the system front end and when it prints tags to show original price and sale price OR to give you the option to show different prices like currency prices in USD or MXN. **Recommendations to others considering Revel Systems:** It is one of the most user friendly systems available and it has done very well for international business as we are based in Mexico and it has been very helpful for us. **What problems is Revel Systems solving and how is that benefiting you?** Tracking inventory has been very helpful and tracking sales and all the sales reports helps alot. ### 30. Seems like a lot to pay for a system with so many weaknesses. **Rating:** 3.5/5.0 stars **Reviewed by:** Don H. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2018 **What do you like best about Revel Systems?** Very easy for new employees to get up to speed. Very easy to make changes to the menu. And, of course, historical data never goes away. **What do you dislike about Revel Systems?** Reporting functionality is terrible. I am not able to install updates to the Revel software or the IOS because the system just would not operate properly and tech support was not able to resolve the issue. **Recommendations to others considering Revel Systems:** Like anything else, begin by knowing your requirements. Then test the system against these needs. **What problems is Revel Systems solving and how is that benefiting you?** We came from a system that was build in the 1990's. We had no historical data. Several times a year the static ram would fail. The fix was to reload the entire system and menu. And we would lose the day's transactions. So, we needed a robust system that solved these basic problems. In the deal, we get a much better user interface, robust time-keeping functions, and historic data retention. **Official Response from Holden Lewis:** > Thanks so much for your feedback, Don. We're really troubled by the difficulty you've had with your Revel POS, and want to help make sure you're getting the most out of it. The types of reporting we have available can be found here: https://support.revelsystems.com/hc/en-us/articles/203252559-What-kind-of-reporting-is-available- . If there are any reports you'd like to hear more about, or if there are functionalities missing that you'd like to see, we'd love to chat with you about your experience and see how we can help. Additionally, keeping your software up to date is extremely important, and having the system operating properly is even more so. We've taken the liberty of opening a ticket on your behalf to revisit the issue. An agent will reach out soon. Thanks! ### 31. Very Versatile **Rating:** 5.0/5.0 stars **Reviewed by:** Juan R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Revel Systems?** The compatibility with third party company, Freedom Pay, Chowly, Grubhub, etc.. **What do you dislike about Revel Systems?** Kiosk is very limited is no option for first half second half **Recommendations to others considering Revel Systems:** I always recommend Revel for any type of Business **What problems is Revel Systems solving and how is that benefiting you?** My business is 100% online. and with Revel we can do that We are Pizza Online Company ### 32. Good with lack local agent services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2019 **What do you like best about Revel Systems?** Easy clear and expanded to maximum limit **What do you dislike about Revel Systems?** No EXPERIENCE with local agent due to maximizing the business without experience **Recommendations to others considering Revel Systems:** Important thing is to have local.agent understand to complete the project **What problems is Revel Systems solving and how is that benefiting you?** Should be related fully with quick box ### 33. Very user friendly and the modification allow us to customize the platform to our needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Revel Systems?** Customer support is very efficient, interface is very easy to use, back end data is very detailed for analysis **What do you dislike about Revel Systems?** Takes a while to learn the details of the software **What problems is Revel Systems solving and how is that benefiting you?** Using different discounts at different times of the day, back end reporting is very useful and detailed. ### 34. Great system at a good price **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Revel Systems?** I like the layout. Intuitive and easy to use. FAQ online is quite comprehensive. **What do you dislike about Revel Systems?** I have multiple units, so updates are done one by one since we’ve opted out of the enterprise package. **What problems is Revel Systems solving and how is that benefiting you?** Variance between Theoretical and Actual COGS offer great insight into daily ops. ### 35. Best User friendly system **Rating:** 5.0/5.0 stars **Reviewed by:** Carl-Henri F. | Owner, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2019 **What do you like best about Revel Systems?** speed on transactions and easy reporting. **What do you dislike about Revel Systems?** So far nothing to note. I will note anything for the future surveys. **What problems is Revel Systems solving and how is that benefiting you?** Whenever something happens I get my solutions through the customer service pros. Always there and friendly and patient to help. ### 36. The epos I’ve been looking for **Rating:** 5.0/5.0 stars **Reviewed by:** Jan v. | Advisor to the Board, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Revel Systems?** Great service from the UK team and a very simple user friendly system are two elements I appreciate the most. **What do you dislike about Revel Systems?** Need more integration. Especially with supplier platforms and delivery platforms **What problems is Revel Systems solving and how is that benefiting you?** Good back of house reporting. **Official Response from Minha Kim:** > Hi Jan, We’re so happy to hear about the value you are seeing with our POS System and appreciate your feedback about our extremely user friendly system, something we truly pride ourselves in! We will keep this in mind as we continue to improve our product to meet all of our customers’ needs. ### 37. Average experience, some hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2019 **What do you like best about Revel Systems?** Very clean look, user friendly in that aspect. **What do you dislike about Revel Systems?** Back end programming of discounts and such is a bit off. Not easy. **Recommendations to others considering Revel Systems:** Not the worst system I’ve used (by far) but other systems are easier to use from a management standpoint, this system seems easy from the associate side of usage though. **What problems is Revel Systems solving and how is that benefiting you?** Great for sales and labor reports. ### 38. Cloud based ease **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Revel Systems?** Love the ease of use. Took me a day to set up. Training is easy **What do you dislike about Revel Systems?** No local payment partner. And no access provided to a local. **What problems is Revel Systems solving and how is that benefiting you?** Very few ### 39. Overall Great POS **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Revel Systems?** The ease of use and updating everything makes it simple. **What do you dislike about Revel Systems?** Having many establishments, there’s no way to completely copy one menu to the next location. **What problems is Revel Systems solving and how is that benefiting you?** Gift cards, hour management. Sales reports. ### 40. Growing with Revel **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2019 **What do you like best about Revel Systems?** This program is very intuitive. Everything just makes sense! **What do you dislike about Revel Systems?** The updates have been problematic during peak hours in our business. The offline system never seems to work "just right", like explained initially (for a rural business this can be a problem when facing connectivity issues). Would love to see a better "count" feature on the program for restaurants & also a mass messaging system to push out to all the in service ipads. **Recommendations to others considering Revel Systems:** I would recommend this product **What problems is Revel Systems solving and how is that benefiting you?** The cloud system is great and the overview of the program is really helpful when your running around like a crazy person and just need a really quick insight into how the day is going. It's a straight forward back end that is easy to teach and maneuverable well on all devices. ### 41. Very efficient **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Revel Systems?** Control over inventory and multiple aspects of the business **What do you dislike about Revel Systems?** NothinG in particular, the experience is overall positive **What problems is Revel Systems solving and how is that benefiting you?** Inventory control, time management for shifts and schedules ### 42. User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Revel Systems?** The upsides are being able to see all of my stores in real time and being able to make adjustments for them on the back end on pricing, products, inventory etc... **What do you dislike about Revel Systems?** Not being able to view all of my stores in one snapshot, but listed separately with last year's totals vs this years totals. **What problems is Revel Systems solving and how is that benefiting you?** The integrated credit cards help control internal theft. ### 43. This system is new to us and we love it! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2019 **What do you like best about Revel Systems?** The backend is user friendly and the POS is so easy for the employees to use. **What do you dislike about Revel Systems?** I would like to see all locations on 1 POS **What problems is Revel Systems solving and how is that benefiting you?** Inputting invoices ### 44. Middle of the road **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Revel Systems?** 24 hour English speaking technical support. **What do you dislike about Revel Systems?** Limited hardware. And lots of technical issues with current pin pads. **Recommendations to others considering Revel Systems:** Free onsite techs **What problems is Revel Systems solving and how is that benefiting you?** Quick menu changes and updates. ### 45. Best System I have used **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Revel Systems?** Revel is a much simpler system than the previous POS systems that I have used (8+ different POS) It is user friendly if you take time to learn. **What do you dislike about Revel Systems?** updates rearrange or delete buttons occasionally **Recommendations to others considering Revel Systems:** Ease of use, ease of set-up and with instant online and by phone support is a no-brainer **What problems is Revel Systems solving and how is that benefiting you?** Simplicity of order taking and kitchen is able to read it ### 46. They sold us on a software program that was not the right product for our retail business. **Rating:** 0.0/5.0 stars **Reviewed by:** Jeff M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2018 **What do you like best about Revel Systems?** The box it came in. The equipment is an I pad, and cash drawer that worked fine. It would probably be great for a restaurant, but they shouldn't sell it for retail. **What do you dislike about Revel Systems?** They oversold their applications. This is a restaurant software. Revel employees said it would work great with our retail business. The told us the inventory would integrate with Quick Books. It deleted all of our contacts from Quick Books. They milked us along for 2 years, saying the repairs were coming. We had to double enter all transactions. It was a nightmare for the 2 year period. We probably called them 8-10 days a month. Have to wait at least 20 minutes to contact an assistant, unless you are calling to purchase, then they answer right away. We switched to another software, but are still suffering the consequences. **Recommendations to others considering Revel Systems:** Do not use for retail applications, if you are tying it to Quick Books. **What problems is Revel Systems solving and how is that benefiting you?** None. Implementation of this product was huge loss for my company. Double entry of all transactions, inventory, sales, customers. ### 47. Very usefull software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2019 **What do you like best about Revel Systems?** This is the most powerful tool any restaurant owner must have. Having all the information in real time is valuable. **What do you dislike about Revel Systems?** They charge for every new “pluggin”, it makes it expensive some times for new little Coffe shops **Recommendations to others considering Revel Systems:** Revel is the best pos in the market, it is very easy to use, it saves a lot o time in operating, and using the system **What problems is Revel Systems solving and how is that benefiting you?** Inventory management, programming the ingredients availability ### 48. Great solution in CR with Mun if Hacienda **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Revel Systems?** Easy to navigate, great reporting, understandable **What do you dislike about Revel Systems?** Scheduling is less sophisticated than we thought **What problems is Revel Systems solving and how is that benefiting you?** Labour ratios, scheduling, credit accounnts ### 49. Great system, poor service **Rating:** 2.0/5.0 stars **Reviewed by:** Chris W. | Director of Operations , Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Revel Systems?** The system is reliable, robust and easy to use. **What do you dislike about Revel Systems?** The rollout was not smooth, not all the equipment arrived on time. There is no service since we began running the system. I don't even know who handles our account any longer. We're looking at opening a new outlet, but I'm considering a different vendor with better service. I've actually recommended other systems to colleagues due to poor service. **What problems is Revel Systems solving and how is that benefiting you?** It has made a tremendous difference in efficiency. **Official Response from Holden Lewis:** > Thank you for your feedback, Chris. We're sorry that your service experience has been subpar; we will be reaching out shortly to hear more about your issues and see what we can do to make things right. ### 50. Easy to learn and use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2018 **What do you like best about Revel Systems?** I love the simple interface. Makes it really easy to navigate and use quickly. **What do you dislike about Revel Systems?** The updates are sometimes hard to get used to. After using it so much, you're used to doing things one way and then have it taken away or changed. **What problems is Revel Systems solving and how is that benefiting you?** Used as a transaction processor. Helps with tracking inventory and employee in-store charges. ## Revel Systems Discussions - [Buying Revel internationally](https://www.g2.com/discussions/buying-revel-internationally) - 1 comment, 1 upvote - [View Revel Systems pricing details and edition comparison](https://www.g2.com/products/revel-systems-revel-systems/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+05%3A03%3A29+-0500&secure%5Bsession_id%5D=97daa67f-7b0d-43ce-8505-b391311c2aa0&secure%5Btoken%5D=39e2d2fdd3885b368e6d21031d168cdef1dccc081a6b7cb389a3582c84aa6e3c&format=llm_user) ## Revel Systems Integrations - [SynergySuite](https://www.g2.com/products/synergysuite/reviews) ## Revel Systems Features **Administration** - Menu Building - Inventory Management - Employee Scheduling - Accounting - Reporting & Analytics - Loyalty Management - Retail Inventory Management - Invoice Management - Layaway Management - Delivery Management - Real-Time Reporting - Reporting & Statistics **Meal Service** - Payment Gateway - Table Management - Check Adjustment - Kitchen Tickets - Takeout & Delivery - Receipt Management - Sales Tax Management - Gift Card Management - Promotions Management - Purchase Order Management - Returns Management - eCommerce Management - Commission Management - Sales Order Management - Discount Management - Order Management - Recipe Management - Reservations Management - Tips Management - Bar Tab Management - Employee Management - Cash Management - Kitchen/Menu Management - Partial Payments - Stock Management - Pricing Management - Price/Margin Management - Split Checks **Additional Functionality** - Barcode/Ticket Scanning - Access Controls/Permissions - Activity Dashboard - Accounting Integration - API - Order Tracking - AI Copilot - Customer History - Payment Processing - Third-Party Integrations - Dynamic Pricing - Transaction History - Customizable Reports - Multi-Location - For Bars/Clubs - Clock In/Out - Credit Card Processing - Customer Database - Time Clock - Inventory Control - Product Catalog - Generative AI - Offline Access - Loyalty Program - Sales Trend Analysis - Customizable Categories - Sales Reports - CRM - Restaurant POS - Data Import/Export - Inventory Tracking - Point of Sale (POS) - Customer Accounts - For iPad Devices - SSL Security - Real-Time Data - For Retail - Barcode Recognition - Reporting & Statistics - Real-Time Updates - Billing & Invoicing - Ordering Automation - Retail POS - Alerts/Notifications - For Restaurants - Order Entry - Mobile Access - Online Ordering ## Top Revel Systems Alternatives - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,184 reviews) - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (353 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) - 3.9/5.0 (327 reviews)