Revel Systems Reviews & Product Details

Revel Systems Overview

What is Revel Systems?

Revel Systems is a feature-rich business platform transforming the way business is done by integrating all operations and customer channels, driven by the Point of Sale, into a single dashboard. Designed to maximize security, stability, ease of use, and service delivery, Revel’s ecosystem replaces bulky, expensive legacy solutions with a quick, intuitive iOS-based POS platform that combines cloud-based technology and the mobility of the iPad. We work with all businesses—from small merchants to global enterprises—looking to modernize, future-proof their operations, and implement a system that adds value through incremental revenue, cost reduction, and a better experience for customers and employees. Revel’s Mission Revel seeks to disrupt and modernize the state of commerce by providing businesses of every size the tools necessary to thrive.

Revel Systems Details
Languages Supported
German, English, French, Italian, Polish, Spanish, Thai
Product Description

Revel Systems provides reporting so you can track the sales at your store from any Internet browser in real time. Revel iPad POS provides one software platform that any your device can be integrated with.

How do you position yourself against your competitors?

When we were young, we were like other cloud POS companies, who look at merchants through a transactional lens. Now we’re focused on being the cloud POS company, run by adults, that has real staying power.

Our view is that when merchants select Revel, they are investing in an appreciating asset, and a partner. We want to build relationships with our customers and conduct health checks to ensure our customers are as successful as they can be. We feel this is still a large differentiator from many of the aggressive cloud POS providers.

Additionally, consumers are forcing restaurants and retailers to change; they need to become part of a larger omnichannel world. If they don’t change, they’re going to be in trouble. Your POS should be your partner in helping you get there, and that’s where we see Revel fitting in.


Seller Details
Seller
Revel Systems
Company Website
Year Founded
2010
HQ Location
San Francisco, CA
Twitter
@RevelSystems
5,909 Twitter followers
LinkedIn® Page
www.linkedin.com
434 employees on LinkedIn®

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Revel Systems Reviews

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Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Revel customer service is extremely slow, as explained by someone else, you get to exchange emails with about 10 different people and no one knows what they are talking about. The average answer time from them is at least 5 days.

I have a deli in London, and I have been sold Revel as a great POS that would easily work with Quickbooks, which I am using. They provided me with their integrated scale, which was unable to weigh goods that were below 100g. Also, ti was rounding up so a cheese that would weigh 123g would come up as 125g, which is illegal. That scale was clearly not designed for retail businesses

I notified them and asked for a full refund (including the £2300 set up fee) , which they refused, whereas it is their fault if their scales are not fit for a business like mine.

DO NOT WORK WITH THIS BUNCH OF AMATEURS AND THIEVES Review collected by and hosted on G2.com.

What do you dislike?

bad customer service

no communication

scales not fit for retail businesses

No refund Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do not use, especially if you have a retail business.

They do not offer refund Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

none Review collected by and hosted on G2.com.

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Response from Minha Kim of Revel Systems

Hi Hugo,

Thank you for your feedback. We’re so sorry to hear you had such a frustrating experience integrating our system with your business. That’s not what we like to hear.

We will use your feedback to make us better and ensure this doesn’t happen again. If you prefer, you can also contact us directly at community@revelsystems.com.

President
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The box it came in. The equipment is an I pad, and cash drawer that worked fine. It would probably be great for a restaurant, but they shouldn't sell it for retail. Review collected by and hosted on G2.com.

What do you dislike?

They oversold their applications. This is a restaurant software. Revel employees said it would work great with our retail business. The told us the inventory would integrate with Quick Books. It deleted all of our contacts from Quick Books. They milked us along for 2 years, saying the repairs were coming. We had to double enter all transactions. It was a nightmare for the 2 year period. We probably called them 8-10 days a month. Have to wait at least 20 minutes to contact an assistant, unless you are calling to purchase, then they answer right away. We switched to another software, but are still suffering the consequences. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do not use for retail applications, if you are tying it to Quick Books. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None. Implementation of this product was huge loss for my company. Double entry of all transactions, inventory, sales, customers. Review collected by and hosted on G2.com.

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UF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Nothing - the system is completely overcomplicated for my needs Review collected by and hosted on G2.com.

What do you dislike?

Price is extremely high - not to mention the monthly "support & hosting" fee FOREVER Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Look for something less expensive and not so complicated Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None Review collected by and hosted on G2.com.

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Response from Minha Kim of Revel Systems

Hi,

We always aim to deliver a great experience and are gutted when we miss the mark. Thanks for taking the time to bring this to our attention. We will use your feedback to make us better and ensure this doesn’t happen again.

UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Absolutely nothing. They have horrible customer service, and their interface/systems don't make any sense. Review collected by and hosted on G2.com.

What do you dislike?

Their employees know nothing about what's going on. You're transferred to seventeen different people and no one has any idea what's going on. Their database doesn't work efficiently. When you complete an invoice, it will change the sales on a previous month which is an accounting nightmare. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Steer clear. Going with the cheaper price means you get what you pay for. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

NONE! We do more fixing their problems then fixing our own. Review collected by and hosted on G2.com.

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Response from Holden Lewis of Revel Systems

We're sorry to hear that Revel didn't meet your expectations. We've taken a lot of steps to improve our product and services, and appreciate your feedback as we continue that work. Shoot us an email at community@revelsystems.com and we will see how we can help.

Thank you.