Revel Systems Reviews & Product Details

Revel system is easy to use and has all the features needed to run and grow your business. The area that I have been most impressed with is their customer service. When I have a question or something that needs addressed, they are a phone call away and ready to help. My calls are answered quickly by a live person that is quickly able to understand my needs and then walk me through resolution steps. In my opinion, having this level of support is critical and Revel excels in this area. Review collected by and hosted on G2.com.

There are some reports that I would like to be able to tweak a little bit, but it isn't a big concern. For example, there are product mix reports that I have to download and open in Excel that I would rather just be able to generate the full report on screen. Review collected by and hosted on G2.com.

The system was very easy to integrate into our POS system. In the main dashboard we see all open invoices and the corresponding payments. The adaptation for tablets works perfectly and the connection to the payment service provider always works without problems. Review collected by and hosted on G2.com.

The reports are staggered by product - it would also be more convenient to have a report by payment type and to process the stock data directly in this tool. Review collected by and hosted on G2.com.

Revel's easy to use interface and the ability to integrate with other platforms to facility online orders. In general, it is very user friendly. Review collected by and hosted on G2.com.

The stand holding the ipads is not designed well. The ipad is stuck to a large holder which slides in the stand. The cashier and customer interfaces are basically one unit, making it very difficult to use a shield to separate the customers and employees. During the pandemic, I have to install a screen shield to protect our employees from interaction with the customers. The current stand makes it very difficult. I have to slide out the ipad, but because of the Ipad has a big Revel holder stuck on it, it is very difficult to find another holder/case to hold the customer facing ipads. Review collected by and hosted on G2.com.

For us in the restaurant the allocation and design of the table plan is very good. It's easy to assign new tables and create invoices. We can network the tool with our additional system. The app also works great on the smartphone. Review collected by and hosted on G2.com.

I can't change products or type in 50% - in case a customer wants a smaller portion. The day-end closing is always done at the same time (automatically) so it can happen that the payments made later are included in the next day's bill. Review collected by and hosted on G2.com.

Integrations between modules and the flow together. Works for small and large operation Review collected by and hosted on G2.com.

Lack of savable custom reports. Not giving us more option to have default values for certain fields. The inability to track and compute food prep labor Review collected by and hosted on G2.com.

Ease of use, just like using an iPhone! Everyone uses it it inuitively. Review collected by and hosted on G2.com.

We don't like that the tip out doesn't work if you're logged in as another user. It doesn't integrate with our accounting software. Review collected by and hosted on G2.com.

Ease of use, lot of insights analizable at any moment. Review collected by and hosted on G2.com.

Report system could have more customizations and granular control, a lot of basic things like a second KDS cost extra. Review collected by and hosted on G2.com.

We customized everything and revel makes it work for us! From specialized pop-up menus, to catering and our regular menu changing frequently, it's easy to use. Review collected by and hosted on G2.com.

The service is disjointed; originally we were steered towards third party gift cards, when Revel has their own and it would have made it easier. I wish there was an account manager to make it easy to integrate all the services we could want, rather than have to figure it out ourselves. There are certainly hiccups in the system, having two iPads should be seamless, though it seems to cause a few integration problems. And the cost is quite high. I also wish there was an Android option; we far prefer Android over Apple. There needs to be an app for easy access. Review collected by and hosted on G2.com.

The versatility. Regardless of which person in my organization is using the system, we all have a very easy time learning the components of the system that we need. Review collected by and hosted on G2.com.

Literally can't think of anything. I have sat on hold for Customer Service at length a few times, but once I am connected to the customer service representative, it was always worth the wait because of how helpful and supportive they are. Review collected by and hosted on G2.com.

Revel is easy to set up and intuitive to use, yet sophisticated enough to address many business needs such as inventory tracking, delivery management, and CRM. Review collected by and hosted on G2.com.

No presence in some international markets. Review collected by and hosted on G2.com.

Easy to use

easy to train new employees on

the ability to push updates from the computer to the POS

variety of detailed reports Review collected by and hosted on G2.com.

Physical Inventory functionality issues.

- it is not included in the base price.

- Not intuitive when finding products.

The ability to search for a customer by phone Number on the POS is not intuitive. You must enter it exactly how it was entered the first time. It would be better if you could enter parts of it and have results show up similar to searching for a name.

Purchase Orders:

-When receiving an order it would be nice to sort the items. for our retail business, we do not receive all the products at once and it is time-consuming to go through large PO's.

Sales Rep

-It seems there is only one sales rep in Canada. I have issues trying to contact the rep, order equipment and have questions answered.

I did not like the fact after signing up, having the gift card functionality work is an extra cost. Review collected by and hosted on G2.com.

I like the capability of making changes from my mobile device. I also like the constant changes and updates as users bring up needs to Revel Review collected by and hosted on G2.com.

I dislike some of the limitations, but at the same time I like that I can call make a ticket and sometimes it will get fixed in an update. Review collected by and hosted on G2.com.

Revel customer service is extremely slow, as explained by someone else, you get to exchange emails with about 10 different people and no one knows what they are talking about. The average answer time from them is at least 5 days.

I have a deli in London, and I have been sold Revel as a great POS that would easily work with Quickbooks, which I am using. They provided me with their integrated scale, which was unable to weigh goods that were below 100g. Also, ti was rounding up so a cheese that would weigh 123g would come up as 125g, which is illegal. That scale was clearly not designed for retail businesses

I notified them and asked for a full refund (including the £2300 set up fee) , which they refused, whereas it is their fault if their scales are not fit for a business like mine.

DO NOT WORK WITH THIS BUNCH OF AMATEURS AND THIEVES Review collected by and hosted on G2.com.

bad customer service

no communication

scales not fit for retail businesses

No refund Review collected by and hosted on G2.com.

Revel is a pretty vast system with a lot of options. From house accounts, web orders, gift cards, coupons, CRM, scheduling. It will do most anything you could want from a POS Review collected by and hosted on G2.com.

Support is still good, but I wish live chat was as robust as in the past. They moved to more phone service. Review collected by and hosted on G2.com.

I like the ease that this system provides to make changes. Also, the fact that i can access all the reporting anywhere as long as i have an internet connection Review collected by and hosted on G2.com.

my biggest dislike is all the updates that happen all the time. if one of your ipads updates because of an employee error you are without that ipad until the end of service so you can update the entire system. also, i don't like that i can't modify a modifier. i.e. ring in a burger, add fries, need cheese on the fries Review collected by and hosted on G2.com.

The integrated payments and integrated scale. By having these options it gives us a lot of freedom with being able to train our staff and not worry about data entry errors. By them not having to enter in a number into the keypad it is helping us ensure that the customer is getting charged the correct amount and also is ensuring that the business is getting the correct amount of money for customers payments. Same with the integrated scale. By having the scale connected to the Ipad and selected the right item is allowing for us to track our items sold by weight more accurate with the dollar value and not having to relay numbers with data entry errors. Review collected by and hosted on G2.com.

How limited you are to changing the view of the main menus. Review collected by and hosted on G2.com.

I like the ease of the back of the house feature. Review collected by and hosted on G2.com.

Wish Revel had API - this would allow us to pull the data and utilize it more efficiently. When working in the back of house in one location, it will sometimes switch over to all locations? I think the Schedule and Time worked tabs look the same and they need to change the feature so the tabs can be identified more easily. When using the schedule and you email it out to the employees and they decline a day or the schedule it supposed to email that information to you however, no one is sure where that email goes. Review collected by and hosted on G2.com.

The best reporting and inventory management I have worked with. Review collected by and hosted on G2.com.

Required to use an iPad for creating orders. It would be nice to create orders in a desktop browser, or maybe on a phone. Having to use the tablet for the punch clock is also a bit inconvenient, it would be nice if all employees could punch in themselves on a desktop (our staff room has a desktop for receiving merchandise and printing tags). Review collected by and hosted on G2.com.

Revel is always right there when you need them. From walking you thru things to answering questions! Review collected by and hosted on G2.com.

The only thing I would say I don't like is that the Sales department isn't open on the weekends. Review collected by and hosted on G2.com.

The way Revel is setup, it makes it very easy to navigate to do almost anything with just a few touches. Adding customers into the POS system is very easy and very quick, which customers appreciate, I love the fact that you can easily manipulate the front POS screen (what the customer sees prior to and during checkout) great for changing daily or leaving permanently . Review collected by and hosted on G2.com.

I don't like that you cant see more detailed information about products.. For example the last time a product was sold, or which customer bought the product last, in other words maybe consider giving products a "history" the same way that customers have. Review collected by and hosted on G2.com.

Analytics, inventory management, employee/schedule management, recipes Review collected by and hosted on G2.com.

when the system updates, it always messed up the way we hold credit cards/tabs open. we always have to call Revel AND our CC company to get it fixed back to normal (where we ONLY have to swipe a card to hold the tab...when it updates, we have to insert chip, then swipe...MAJOR pain in the butt).

also, this survey is way too long/has too many required questions Review collected by and hosted on G2.com.

The interface is easy to use and navigate and easy to train new employees. The most important piece of Revel is the backend reporting and integration with quickbooks, having this makes accounting and payroll very seamless and much less time consuming than having to do it manually. The sleek look of the system as a whole fits into our design concept and gives us a clean look. The paperless solution of our kitchen has been huge with keeping track of orders and keeping waste to a minimum. Review collected by and hosted on G2.com.

Set up is a bit time consuming and working through the first part with no experience can be frustrating. Some of the reporting can be difficult to navigate through. Customer support can be a little frustrating as they use overseas support. Some sales staff are tough to get a hold of and take a little long to return calls. Review collected by and hosted on G2.com.

Revel Tech Support is always friendly and offer outstanding service. Review collected by and hosted on G2.com.

Monthly fees are too high for a small non-profit business but I like the ease of using this POS. Review collected by and hosted on G2.com.