[ REVE Chat Reviews ](https://www.g2.com/products/reve-chat/reviews) [ REVE Chat Reviews ](https://www.g2.com/products/reve-chat/reviews) # REVE Chat Features ##### ## Platform (13) Mobile User Support Allows software to be easily used on multiple mobile devices include phone and tablet devices. Customization Allows users to customize chat colors, text, logos, and branding. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. Integration Integrates with other customer service software to improve support and enhance functionality Reporting Provides analytics tools that reveal important business metrics and track progress Dashboards Displays important metrics relating to performance Live chat Provide tools for live chat on one's website. Integrations Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. Branding Has the ability to customize look and feel of chatbot to match` company branding. Analytics Gives user the ability to analyze conversations with the chatbot and see its performance. A/B testing Allows users to test the efficacy of various responses through A/B testing. Role-based access Allows for varying access to chatbot and admin settings, depending on user, their role, etc. Collection of information Can collect and store information from interlocators, such as email, phone number, etc. Show More ##### ## Ticket and Case Management (8) Ticket Creation User Experience User Experience of creating and submitting a ticket Ticket Response User Experience User Experience of responding and receiving a response Workflow Route tickets based on values of fields, changes to ticket status and time based conditions Automated Response Respond to common requests with standard reply SLA Management Offers tools for managing and tracking service-level agreements (SLAs) Attachments/Screencasts Documents and files can be attached to the ticket to communicate with customer issues/resolutions Ticket Collaboration Share and collaborate on tickets with multiple customer service representatives Customer/Contact Database Central repository for account and contact information Show More ##### ## Communication Channels (5) Customer Portal Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents Email to Case Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket Live Chat Support Ability for customer service agents to communicate with customers via live chat to solve problems live Social Media Integration Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks Voice Make and receive calls directly in the application. Track and record calls for analysis. Show More ##### ## Communication (5) Pop-up Chat Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. Notifications Delivers notifications to both sides of the conversation. Targeted Emails Sends automated emails to further engage clients and potential clients. In-App Messaging Allows for live chat to be enabled within the app for customer help. Co-Browsing Allows agents to join a customer's browser session and navigate through the website with them. Show More ##### ## Internal Use (6) Customization Allows users to customize chat colors, text, logos, and branding. Conversation Archiving Archives conversations in a separate location for later reference. Lead Development Enables employees to denote potential customers. Knowledge Base Establishes a knowledge base for employee reference during conversations. Team Inbox Provides a central location for help requests, helping employees respond sooner. Customer Profiles Allows for the creation of profiles for contacts and customers. Show More ##### ## Responses (5) Customization Customize your chat workflows with rules and automations. Control Control who the chatbot converses with (and when). Route To Human Has the ability to connect interlocator with a human agent when the need arises. Menu bars Can provide interlocators with menus, through which they can choose a relevant response. Drip sequences Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. Show More ##### ## Administration (3) Access Control Provides permssion for access control of user's web browser Web Page Navigation Allows agents to navigate through web pages by swapping or shifting pages on user's behalf Real Time Assistance Provides real time assitance across web and mobile Show More ##### ## Security (2) Data Security Provides high-level security during co-browsing sessions Data Masking Provides secured masking on sensitive data (i.e. account numbers or passwords) Show More ##### ## Generative AI (7) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text-to-Speech Simulates human-like speech from text inputs. Show More ##### ## Agentic AI - Help Desk (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ## Top-Rated Alternatives [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,897) ](https://www.g2.com/products/fin/reviews) [ ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ View All Alternatives ](https://www.g2.com/products/reve-chat/competitors/alternatives) ##### Categories on G2 [ Live Chat ](https://www.g2.com/categories/live-chat)[ Chatbots ](https://www.g2.com/categories/chatbots)[ Help Desk ](https://www.g2.com/categories/help-desk) [ Co-Browsing ](https://www.g2.com/categories/co-browsing) Show More ##### Explore More [ Best customer loyalty software for service businesses ](https://www.g2.com/discussions/best-customer-loyalty-software-for-service-businesses)[ Which cloud-based capital project management systems have the strongest financial controls for a project controls team that needs audit-ready cost reporting without manual reconciliation? ](https://www.g2.com/discussions/which-cloud-based-capital-project-management-systems-have-the-strongest-financial-controls-for-a-project-controls-team-that-needs-audit-ready-cost-reporting-without-manual-reconciliation%20)[ Which reputation management services tools have the strongest proven brand reputation track record for marketing managers at mid-market companies? ](https://www.g2.com/discussions/which-reputation-management-services-tools-have-the-strongest-proven-brand-reputation-track-record-for-marketing-managers-at-mid-market-companies) [ What tool integrates influencer targeting with campaign analytics? ](https://www.g2.com/discussions/what-tool-integrates-influencer-targeting-with-campaign-analytics)[ Affordable MDR tools for online businesses ](https://www.g2.com/discussions/affordable-mdr-tools-for-online-businesses)[ Pros and Cons Details ](https://www.g2.com/products/reve-chat/reviews?qs=pros-and-cons) Show More [ Best customer loyalty software for service businesses ](https://www.g2.com/discussions/best-customer-loyalty-software-for-service-businesses)[ Which cloud-based capital project management systems have the strongest financial controls for a project controls team that needs audit-ready cost reporting without manual reconciliation? ](https://www.g2.com/discussions/which-cloud-based-capital-project-management-systems-have-the-strongest-financial-controls-for-a-project-controls-team-that-needs-audit-ready-cost-reporting-without-manual-reconciliation%20)[ Which reputation management services tools have the strongest proven brand reputation track record for marketing managers at mid-market companies? ](https://www.g2.com/discussions/which-reputation-management-services-tools-have-the-strongest-proven-brand-reputation-track-record-for-marketing-managers-at-mid-market-companies) [ What tool integrates influencer targeting with campaign analytics? ](https://www.g2.com/discussions/what-tool-integrates-influencer-targeting-with-campaign-analytics)[ Affordable MDR tools for online businesses ](https://www.g2.com/discussions/affordable-mdr-tools-for-online-businesses)[ Pros and Cons Details ](https://www.g2.com/products/reve-chat/reviews?qs=pros-and-cons)