AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

1/16/2018

"Over looked"

4/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

Tigerpaw CRM is one of the most over looked platforms. It is a very powerful tool that allows you to manage contracts, sales opportunities, quotes, Project management, and accounting.Tigerpaw CRM is one of the most over looked platforms. It is a very powerful tool that allows you to manage contracts, sales opportunities, quotes, Project management, accounting, and the most impressive tool service orders. A few notable features is the ability to send and email from outlook and have it automatically saved into journal entries, and the processing credit cards right from the system saving lots of time. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

The project management portion is very week and does not seem to follow basic logic. Running custom reports can be very time consuming and not always resulting in what you were looking for. Managing large accounts with multiple locations is week. You must find and then link the accounts together, resulting in a not so perfect way of tracking progress. Review collected by and hosted on G2.com.

EK

Ethan K.

Technical Services Specialist

Small-Business (50 or fewer emp.)

1/25/2018

"An okay ticketing software"

2/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

It was easy to track and create service ordrers Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

very slow response times, Software would often freeze up during regular use Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

It is a decent ticketing software, but regularly seemed to freeze and caused problems. Navigation of the software wasnt the most intuitive either. Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

creating service tickets Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/9/2018

"This is a very industry specific CRM"

2.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

Easy to learn the basics, good with inventory Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

Process and reporting is not intuitive. Review collected by and hosted on G2.com.

MB

Matthew B.

Senior Network Engineer at Network Performance, Inc.

Information Technology and Services

Small-Business (50 or fewer emp.)

3/22/2017

"Is there really any perfect CRM application?"

3.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

It allows us to do our jobs on a daily basis, from ticketing, to customer contact information, to quoting/billing. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

All of these types of applications have their own quirks, and Tigerpaw is no different. It is not very good an scheduling bulk tasks from a template, and it can be frustrating to schedule recurring tasks as well - once they are scheduled, you better not have to make any changes to it, otherwise you have to remove it and reschedule. Having scheduling tie in tighter with Outlook (or just using outlook for scheduling) would be a welcomed change. Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

Make sure to talk to Tigerpaw about your business process to be sure there isn't anything that needs to change to fit into the Tigerpaw ecosystem. Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

Tigerpaw keeps all employees in sync. It is our daily play book - it handles all scheduling tasks, and does a good job of it. Without a CRM, you staff won't be on the same page - a central place to track client data, service orders, schedules, and billing is SOOOO important to running s successful business. Review collected by and hosted on G2.com.

DH

David H.

Fundraising Consultant

Fund-Raising

Mid-Market (51-1000 emp.)

10/24/2017

"Sales Rep"

1/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

It’s an easy way to keep track of all our notes on our current customers and prospects. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

The organization could be better when searching for notes on customers or prospects. Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

You need to know how you want to use it and what functions you need in your organization. Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

The business problems we are solving is organization especially from employee to employee Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/6/2018

"Decent program despite flaws"

3.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

Tigerpaw is feature rich in workflow and reporting areas. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

Bugs we continue to have throughout the years such as ACD reconciliation and email troubles. Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

Tigerpaw has bugs that seem to show themselves right before a new release is implemented.. basically telling you to resolve the problem you need to upgrade. Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

The mobile app allows ease of access we did not have before. Review collected by and hosted on G2.com.

AA

Verified User in Arts and Crafts

Small-Business (50 or fewer emp.)

4/20/2017

"Use Tigerpaw daily for the last 7 years"

3.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

I like being able to create invoices in batches. I also like being able to transfer data from Tigerpaw into QuickBooks. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

I don't like not being able to transfer data from Quickbooks into Tigerpaw. I understand that this software is built around a database but I don't like the fact that an invoice that has been issued and posted may change just because a contract has been modified. Once an invoice has been posted, it should remain as it was when it posted for eternity. Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

We decided to not continue to pay the Tigerpaw Customer Assurance years ago. They may or may not still have the TCA program. At the time, it was not cost effective to pay the TCA every year. If you do get the TCA, remember that it auto renews so note your calendar 90 days out from the renewal date so a decision can be made as to whether the renewal will be done. Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

We have been able to reduce the time spent invoicing customers who have monthly recurring service. Review collected by and hosted on G2.com.

KP

Kimberly P.

Regional Account Manager

Telecommunications

Enterprise (> 1000 emp.)

12/29/2017

"Sales"

1/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

Closing the sale. Finding new prospects, meeting new people Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

Cold calls repeat Clients, finding the same leads Review collected by and hosted on G2.com.

BP

Bradley P.

Technical Support Analyst

Mid-Market (51-1000 emp.)

1/24/2017

"Good CRM, though a bit dated"

2.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

Lots of different tools available to help provide information for clients and support tickets. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

It is Application and SQL based meaning that the program has to be installed on your computer and accessing it when working from home can be a pain. Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

Honestly, to my knowledge, there are better tools out there that are far easier to use, web based, and client friendly. Not being an admin, i cannot tell whether or not it is any more cost effective than a better tool. Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

Support management, client documentation and lists, and time management/tracking. Review collected by and hosted on G2.com.

AA

Verified User in Accounting

Small-Business (50 or fewer emp.)

7/31/2017

"out dated"

1.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

The fact that I can hold every customer weve ever had Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

doesn't have accounting abilities that work well with us Review collected by and hosted on G2.com.