UC

Verified User in Construction

Small-Business (50 or fewer emp.)

10/15/2019

"Not the best user friendly software"

3.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

I like that it’s easy to keep track of job statuses Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

Not being able to void once posted. Credit memos are a nightmare. Never updates, and job costing is not accurate Review collected by and hosted on G2.com.

AT

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

6/27/2019

"Tigerpaw has changed our Service Department into a full service Help Desk."

5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

The ability to update our customers with Service Tickets. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

The Quickbooks integration is near impossible. No matter how much you pay. Worst experience I have ever had. Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

Higher a Tigerpaw professional. It will save years of headache and ultimately save money Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

Customer Service Tickets and costs to maintain all Phone systems. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/31/2019

"Didn’t like TigerPaw"

1.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

I liked that Tigerpaw was cheap and has been around for a while l Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

I didn’t like that it was so outdated feature wise Review collected by and hosted on G2.com.

SG

Sheri G.

Provisioning Specialist III

Small-Business (50 or fewer emp.)

11/28/2018

"User Friendly"

3/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

Easy to learn and use. I use this program for dispatching and i like the ability to send my service orders directly from the app to my technician Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

Very slow going from one option to the next. When searching for an account it finds it quickly, but slow to pull it up. Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

This system really is easy to use, very user friendly, anyone can learn it. Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

Dispatching to technicians. The benefit I experience is a streamlined process and the ease of everything online without needing to print every order is also a benefit to the environment. Review collected by and hosted on G2.com.

AP

Amanda P.

Electronics Technician

Military

Small-Business (50 or fewer emp.)

4/30/2018

"Tigerpaw"

4.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

I really like the simple interface of the product. It brings me back to the good old FTP server days where everything is simply listed and categorized on the left and there aren't too many flashy buttons, apps, widgets, or other random things to confuse you. This is definitely a basic file server for an older more seasoned computer user generation, but can be easily used by younger folks. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

Not much to be honest. I am very set in my early 2000's computer use days, so this is a great product for me. Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

Definitely give it a try, it's an easy program that will most definitely help out your growing company especially if you have members out on the road a lot. Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

It's a great an easy way to have a secure file share server we can access anywhere since our sales team is always on the road, and so are our install techs. So drawings, budgets, sales plans, preliminary project info, it can easily be stored and access here without too many confusing "frills" Review collected by and hosted on G2.com.

JG

John G.

Small-Business (50 or fewer emp.)

6/4/2018

"Great CRM "

3.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

Tigerpaw allows our team to store data sets and pricing tables all in one convenient location. This makes it super easy for our team to QA each others work and share information. We primarily use it as a quoting tool and CRM. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

It's bulky and a very dense piece of software. It's challenging for our team to use it on the go, and wish there was a slick iOS app or android app that would be used. Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

It does exactly what it says, and you'll have a great CRM without the bells and whistles that will serve you and your team well. Would definitely recommend to anyone looking to implement a CRM and quoting tool within their organizations. Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

Communication, pricing tools, and quoting were all solved with TigerPaw Review collected by and hosted on G2.com.

AC

Alexander C.

QA Engineer

Defense & Space

Mid-Market (51-1000 emp.)

2/1/2018

"It works ok until it doesn't."

2.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

The UI is easy to use and navigation is ok and straightforward, paid support is adequate. The ticketing portion works great and is easy to use and track customer issues. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

The database is easy to corrupt and various stages of inventory transfers tend to lose data or quantities of product, this has resulted in many calls to support, sometimes the answer is to just reboot the sql database server. SN's will remain but quantities will be off and support cannot figure out how to fix this so we end up having to scrap the item and recreate it. The UI does not support searching within the string. Finding products or serial numbers requires it to be typed as written. Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

it is a good CRM if you day to day operations do not require Asset tracking and is more focused on Trouble tickets. Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

Supporting our customers inventory. The ability to track not just contact information, addresses, and trouble tickets, but also track all of their assets and transfer assets between our new sales and RMA dept then back into customer asset database. we also integrate it with our shipping system to quickly create UPS labels to get new and RMA product out the door faster and with better accuracy. Review collected by and hosted on G2.com.

RC

Randy C.

Enterprise (> 1000 emp.)

4/12/2018

"Superb support"

4.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

Tigerpaw Software has served us for many years with minimal issues. The system has handled numerous custom integrations and customization's to better fit our needs. Tigerpaw goes above and beyond in support of their customers and really leaves you feeling like you have a partner, not just a solution. The software is easy to use and navigate for end users. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

Any negatives I have with Tigerpaw Software is in direct relation to the version my company is on, which is aged quite a bit at this point. This really speaks to the software as a whole as even being outdated and missing out on some new and exciting features Tigerpw has added, we have still been able to keep the software running smoothly, while ever increasing the load on the environment Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

Tigerpaw actively listens to the community and tries to implement changes that will have the most benefit across their user base. Open discussion is encouraged with Tigerpaw, who holds meeting to gather user feedback. While the software is easy to use and does a great job, the key with Tigerpaw is the people behind the scenes. From support to development to ownership and everything in between, this is a company I am happy to have the pleasure of doing business with Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

I have worked in the IT field for the past 20 years and have never come across a company as passionate and willing to support their customer base as Tigerpaw has. This is one of the vendors I enjoy calling as any issue is usually minor, addressable quickly and handled with care each time. I am never left wondering if a call to support is going to wreak havoc on my day, as it is always a pleasant experience Review collected by and hosted on G2.com.

AH

Anna H.

Marketing Coordinator and Customer Service Specialist

Information Technology and Services

Small-Business (50 or fewer emp.)

8/20/2018

"I log customer services orders in and send out email marketing campaigns"

2/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

It offers you a lot of options with the database- it is true you can do a lot with it, but can be difficult to figure out. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

It is not very user friendly. It is pretty difficult to figure out how to use, not intuitive whatsoever. Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

I would look around at other options first, Tigerpaw is not very intuitive and it's complicated to figure out. Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

Easy to organize customer orders and send out email campaigns. Review collected by and hosted on G2.com.

ML

Matthew L.

Marketing Coordinator

Telecommunications

Small-Business (50 or fewer emp.)

11/30/2017

"Not User Friendly"

1.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

There are plenty of customization variables that you can use, so if you have a highly segmented business, or just like very granular detail, Tigerpaw has plenty of that. I have been told it is good for billing as well, although i do not use it for billing. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

pretty much everything else. You will definitely need training to get used to it. If you are doing anything other than looking up accounts, navigation and usability fall apart quickly. I will just give you an example from a marketing standpoint. To send out a campaign, you have to first create an email template. Should be simple but this requires first finding where the email templates are in the "master tables". Then you have to create an activity, then a campaign. This is already double the steps it should take. Once you finally do get it created, you cant just hit send. You have to tell it to send, and then process the activities for the entire day to get it to send. Everything is this difficult. Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

Make sure that there are no other CRM tools that you can use first. We only use it because we have specific billing needs. Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

There are no marketing benefits with Tigerpaw. It is difficult, restrictive, and lacks any sort of connectivity with other services. Review collected by and hosted on G2.com.