UT

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

7/9/2019

"Tigerpaw now and then"

2.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

Central management. I am a Project Manager so I rely heavily on the Project module of Tigerpaw to oversee, manage, execute, and close out various projects from small to enterprise size clients. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

Use and understanding of how to use features i.e. workflow notifications, or task notifications specific to a particular need or requirement. Review collected by and hosted on G2.com.

JV

Jeremy V.

Service Manager

Small-Business (50 or fewer emp.)

8/5/2019

"Complete Business Software"

4.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

Tigerpaw is a useful software package because it manages our whole business with the exception of the Accounting end. However, there is a link to automatically export that information to Quickbooks and it works well. There are so many features, sometimes it is hard to know where to look for them, but once you get past the learning curve, it does a great job of tracking our business data for our service business. The scheduling it great for a group of technicians. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

Tigerpaw does have bugs in the software that do not seem to get fixed quickly. Sometimes it will crash if you click on too many things too fast and feature requests don't get addressed very quickly. Their mobile app is useful, but not great. You can however access customer information and update tickets in the field, which is nice. Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

If your primary business isn't service, I would look elsewhere. It does service, inventory, and contracts really well so you don't forget things or miss billing. Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

We run our whole business through it. We are a small business and it works great for that. It tracks the work we do for customers and invoices it easily. Inventory tracking is something we never really did before Tigerpaw, but now we do quite easily. Review collected by and hosted on G2.com.

EV

Enrique V.

Senior Database Administrator

Information Technology and Services

Mid-Market (51-1000 emp.)

7/24/2019

"Tiger Paw: Classic well performing Client Server CRM "

4.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

The compiled Tiger Paw code will run so fast as your client server corporate network will allow. The desktop interface presents an instantly loaded whole window to the end users. There is no need to wait for windows components to load. It’s an ergonomic classic design that allow you to interact without navigating to child windows. The system works independently of your enterprise internet speed or accessibility. The system database a is whole MS SQL server self-container that you could be migrated easily from one server to another without any effort. It runs well in physical and virtualized servers. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

There is not a resource file to switch to Other language than English. In Latin America for instance not all users are capable to read in English. Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

Consider to use Tiger Paw for high productivity. Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

Our small size company located in Panama has been using the Tiger paw for 15 years. It’s part of our culture. In these years we have developed all enterprise activities except Accounting using Tiger Paw. We have developed several modules and integrations on the top of Tiger Database structure including Microsoft Dynamics GP, and MS Power BI solutions and others. Review collected by and hosted on G2.com.

KM

Kim M.

Office Manager

Small-Business (50 or fewer emp.)

6/27/2019

"Easy data base interface"

5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

Tiger Paw provides access to all of our customer's details and history in one easily accessible place. There are multiple pathways to access that information, depending upon your focus. As Office Manager, I access information differentlyfrom the way our techinicians and managers access it. Same info: but different routes to get there. I also like that I can import all the TP-produced invoices into QuickBooks so there is no double entry required. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

I get annoyed that when I am working in a service order and have to go elsewhere in TP for other info that I get pop -ups asking me if I want to save the info. I would prefer that it just auto saved. In general, pop ups that have to be clicked through to navigate within TP are annoying, but in fairness, it is largely due to my company's preferences than to a fault of Tiger Paw. Although the imports into QuickBooks are easy to do, if something goes wrong, it is hard to find help to correct it. Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

I use TP most to view customer history and store orders and other documents. The HOT notes feature allows us to put important miscellaneous note in a prominent position. Credit Hold lets us flag customers behind in payments so we don't do additional work until we are paid. We can have relevant documents attached to both customers and to specific service orders for easy access and reference. Review collected by and hosted on G2.com.

AT

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

8/12/2019

"Complete CRM product"

5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

Tigerpaw software can manage all aspects of your business except accounts payable but it has an interface that makes it easy to transfer information over to Quickbooks or other accounting software. It has an ease of access to account information and an ease of movement around to different aspects of your business. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

Sometimes it seems slow between sections and at times when a lot is going on it will crash when running or emailing reports. Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

It is a good CRM for any company. The program is easy to use once it is set up and will help you grow your company. It maintains service, inventory and contracts real well. Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

Definitely accountability with the service techs and sales people out in the field. The ability to track everything of a customer from contact information, opportunities and all of their assets with purchasing dates and prices Review collected by and hosted on G2.com.

JE

John E.

IT Director

Small-Business (50 or fewer emp.)

7/2/2019

"Tigerpaw One"

4.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

Feature rich and ease of access. Being able to track most aspects of your project in one place that everyone has access to at the same time is a must. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

When you are working in different areas of the system and have a lot going on it will crash and you have to start to remember where you were and what you were doing. Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

Make sure that it will match up with your business processes. I'm a firm believer that you should not have to change your business process to suit the management software. Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

Accountability and management across the board. Each department has the tools they need to be successful and operate within specific business processes. Review collected by and hosted on G2.com.

AS

Verified User in Security and Investigations

Small-Business (50 or fewer emp.)

8/5/2019

"Good software, does everything you need, and a few things you didn't know you needed"

4.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

Flexibility. Being able to copy or transfer SOs, etc. from one account to another. Clean merging on accounts, and very flexible for redefining the relationships between accounts. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

No dedicated QB interface. QBTrak works but can be a bit clunky. Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

Follow the installation and setup guide - closely. Don't be afraid to call tech support or your account manager Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

We've been using similar software for 10 years. We switched because the old software was reaching end of life. Tigerpaw has more capabilities and flexibility. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/2/2019

"A way for sales to contine"

3.5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

I like the idea of the web client as an option for my sales guys when they cant make it into the office. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

Mobile client is clunky and lacks features my service technicians require

Support is hit or miss Review collected by and hosted on G2.com.

AT

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

5/23/2019

"More than a customer list "

5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

Tigerpaw's advanced Matrix allows you to set many perimeters and measure how your business is doing. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

There seems to be issues with new updates, and we are still having one now. It's been more than 45 days and there is still not an update to fix the issue. Review collected by and hosted on G2.com.

Recommendations to others considering Rev.io PSA formerly Tigerpaw One:

If you are a mid size business this will work for you Review collected by and hosted on G2.com.

What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?

I can easily export files to excel and tweak them more into pivot tables and get a quick view of invoicing for a day or a week, on one customer or all. Review collected by and hosted on G2.com.

TT

Todd T.

Jack of All ~ Master of None

Small-Business (50 or fewer emp.)

8/5/2019

"Does What It's Supposed To Do"

5/5

What do you like best about Rev.io PSA formerly Tigerpaw One?

After you get over the initial setting up to play nice with your business, it makes record keeping, service invoice, dispatch to billing easy. Review collected by and hosted on G2.com.

What do you dislike about Rev.io PSA formerly Tigerpaw One?

Runs a little slow sometimes but overall a good product Review collected by and hosted on G2.com.