--- title: Rev.io PSA formerly Tigerpaw One Reviews meta_title: 'Rev.io PSA formerly Tigerpaw One Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 42 reviews by the users' company size, role or industry to find out how Rev.io PSA formerly Tigerpaw One works for a business like yours. aggregate_rating: rating_value: 3.2 review_count: 42 scale: '5' date_modified: '2026-08-14' parent_category: name: ERP url: https://www.g2.com/categories/erp --- # Rev.io PSA formerly Tigerpaw One Reviews **Vendor:** Rev.io PSA formerly Tigerpaw One **Category:** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) **Average Rating:** 3.2/5.0 **Total Reviews:** 42 ## About Rev.io PSA formerly Tigerpaw One Rev.io PSA, formerly Tigerpaw, is a business management platform for managed service providers. Our PSA platform was created as an end-to-end software solution that ties all aspects of your business into a single, robust application. Rev.io combines our PSA platform with a billing and customer management platform also designed for managed service providers. Our billing platform helps MSPs successfully monetize new voice products by consolidating billing and tax compliance. ## Rev.io PSA formerly Tigerpaw One Pros & Cons **What users like:** - Users value the **easy tracking** capabilities of Rev.io PSA, effectively managing tickets, stock, and QuickBooks integration. (1 reviews) - Users value the **seamless integration** with QuickBooks, enhancing efficiency in managing their telecom operations. (1 reviews) - Users value the **seamless integration** of Rev.io PSA with QuickBooks, streamlining operations for their telecom business. (1 reviews) **What users dislike:** - Users feel that the **cost is a little high** for small companies, making it less accessible for them. (1 reviews) ## Rev.io PSA formerly Tigerpaw One Reviews ### 1. Didn’t like TigerPaw **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2019 **What do you like best about Rev.io PSA formerly Tigerpaw One?** I liked that Tigerpaw was cheap and has been around for a while l **What do you dislike about Rev.io PSA formerly Tigerpaw One?** I didn’t like that it was so outdated feature wise **Recommendations to others considering Rev.io PSA formerly Tigerpaw One:** I don’t think I would recommend using Tigerpaw **What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?** We used Tigerpaw as our CRM ### 2. I log customer services orders in and send out email marketing campaigns **Rating:** 2.0/5.0 stars **Reviewed by:** Anna H. | Marketing Coordinator and Customer Service Specialist, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2018 **What do you like best about Rev.io PSA formerly Tigerpaw One?** It offers you a lot of options with the database- it is true you can do a lot with it, but can be difficult to figure out. **What do you dislike about Rev.io PSA formerly Tigerpaw One?** It is not very user friendly. It is pretty difficult to figure out how to use, not intuitive whatsoever. **Recommendations to others considering Rev.io PSA formerly Tigerpaw One:** I would look around at other options first, Tigerpaw is not very intuitive and it's complicated to figure out. **What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?** Easy to organize customer orders and send out email campaigns. ### 3. Not User Friendly **Rating:** 1.5/5.0 stars **Reviewed by:** Matthew L. | Marketing Coordinator, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2017 **What do you like best about Rev.io PSA formerly Tigerpaw One?** There are plenty of customization variables that you can use, so if you have a highly segmented business, or just like very granular detail, Tigerpaw has plenty of that. I have been told it is good for billing as well, although i do not use it for billing. **What do you dislike about Rev.io PSA formerly Tigerpaw One?** pretty much everything else. You will definitely need training to get used to it. If you are doing anything other than looking up accounts, navigation and usability fall apart quickly. I will just give you an example from a marketing standpoint. To send out a campaign, you have to first create an email template. Should be simple but this requires first finding where the email templates are in the "master tables". Then you have to create an activity, then a campaign. This is already double the steps it should take. Once you finally do get it created, you cant just hit send. You have to tell it to send, and then process the activities for the entire day to get it to send. Everything is this difficult. **Recommendations to others considering Rev.io PSA formerly Tigerpaw One:** Make sure that there are no other CRM tools that you can use first. We only use it because we have specific billing needs. **What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?** There are no marketing benefits with Tigerpaw. It is difficult, restrictive, and lacks any sort of connectivity with other services. ### 4. An okay ticketing software **Rating:** 2.0/5.0 stars **Reviewed by:** Ethan K. | Technical Services Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2018 **What do you like best about Rev.io PSA formerly Tigerpaw One?** It was easy to track and create service ordrers **What do you dislike about Rev.io PSA formerly Tigerpaw One?** very slow response times, Software would often freeze up during regular use **Recommendations to others considering Rev.io PSA formerly Tigerpaw One:** It is a decent ticketing software, but regularly seemed to freeze and caused problems. Navigation of the software wasnt the most intuitive either. **What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?** creating service tickets ### 5. out dated **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2017 **What do you like best about Rev.io PSA formerly Tigerpaw One?** The fact that I can hold every customer weve ever had **What do you dislike about Rev.io PSA formerly Tigerpaw One?** doesn't have accounting abilities that work well with us **What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?** customer relations ### 6. Great for the service department **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2016 **What do you like best about Rev.io PSA formerly Tigerpaw One?** Service department and technicians cam communicate effectively and effeciently **What do you dislike about Rev.io PSA formerly Tigerpaw One?** Not good for tracking prospects with the sales team. Premised based so very slow over vpn. **What problems is Rev.io PSA formerly Tigerpaw One solving and how is that benefiting you?** Transmitting data real time to techs. Better than no crm at all. ## Rev.io PSA formerly Tigerpaw One Discussions - [What does Tigerpaw One do?](https://www.g2.com/discussions/what-does-tigerpaw-one-do) - [What does Tiger paw do?](https://www.g2.com/discussions/what-does-tiger-paw-do) - [Is tigerpaw cloud based?](https://www.g2.com/discussions/is-tigerpaw-cloud-based) - [View Rev.io PSA formerly Tigerpaw One pricing details and edition comparison](https://www.g2.com/products/rev-io-psa-formerly-tigerpaw-one/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+18%3A44%3A48+-0500&secure%5Bsession_id%5D=a213ba7a-cc5f-492a-a7af-d37461deca73&secure%5Btoken%5D=edf595d11d116575d57f1219238bd994046c6010182e2787f0501e66eb14ca41&format=llm_user) ## Rev.io PSA formerly Tigerpaw One Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Automation** - Workflows - Customization - Data repository **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management - Resource Allocation & Planning - Progress Tracking - Project Time Tracking - Project Management **Administration** - Permissions - Procedures - Remote Work **Generative AI** - Generative AI **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking - Time & Expense Tracking - Activity Tracking - Billable Items Tracking - Document Management - Multiple Projects **Project management** - Task Prioritization - Dependencies - Planning - Views - Scheduling - Critical Path - Dashboards **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Workload** - Resource Allocation - Workspace - Configuration - Insights **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Voice - Video Chat **Analytics** - Forecasting - Reporting - KPIs - Real-Time Reporting **Communication & Collaboration** - Communication Channels - Document Management - Collaboration **Administration** - Standard Integrations - Workflow - Access Management - Email Management - Workflow Management - Task Management - Portfolio Management - Calendar Management - Timesheet Management - Accounting Integration - Third-Party Integrations **Cost Management** - Project Budgeting - Time & Expense - Profitability **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Integration** - Front Office - Back Office - External data **Generative AI** - Proposal Generation - Generative AI **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Work Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance **Additional Functionality** - Activity Dashboard - Gantt/Timeline View - Quotes/Estimates - Collaboration Tools - Customizable Fields - CRM - AI Copilot - Customizable Reports - Performance Metrics - Access Controls/Permissions - Billing & Invoicing - Approval Process Control - Reporting & Statistics - Project Templates - Task Scheduling - Real-Time Data - Document Storage - Drag & Drop **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Rev.io PSA formerly Tigerpaw One Alternatives - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - 4.0/5.0 (556 reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - 4.3/5.0 (621 reviews) - [Accelo](https://www.g2.com/products/accelo/reviews) - 4.3/5.0 (661 reviews)