--- title: Returnly Reviews meta\_title: 'Returnly Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Returnly works for a business like yours. aggregate\_rating: rating\_value: 3.5 review\_count: 7 scale: '5' date\_modified: '2025-10-30' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Returnly Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Returnly but has limited features. Are you part of the Returnly team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! With the Returnly App, you get everything you need to automate and manage your returns. Returnly integrates with your Shopify orders and power’s your store’s own self-serve Returns Center. Set your policy, control your brand, and start processing returns giving you time back in the day. * * * Seller [Affirm](https://www.g2.com/sellers/affirm) Discussions [Returnly Community](https://www.g2.com/products/returnly/discuss) Languages Supported English Overview by Alec Burdette Show More ## Top-Rated Alternatives [ ![AfterShip](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AfterShip") AfterShip 4.7/5(311) ](https://www.g2.com/products/aftership/reviews) [ ![FarEye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "FarEye") FarEye 4.7/5(324) ](https://www.g2.com/products/fareye/reviews) [ ![parcelLab](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "parcelLab") parcelLab 4.6/5(280) ](https://www.g2.com/products/parcellab/reviews) [ View All Alternatives ](https://www.g2.com/products/returnly/competitors/alternatives) ## User Insights Average based on 7 real user reviews. [Log in to unlock pricing and user insights](/login) ![Rachel B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel B.") RB Rachel B. Customer Experience Trainer Mid-Market (51-1000 emp.) 6/2/2021 "New Tool, Room for Improvement but Works Well" 4/5 What do you like best about Returnly? I like the easy flow that our customers move through when setting up a Return or Exchange. The visuals are beneficial for the customer to determine which order and/or item they want to return/exchange. I also love the idea of the Instant Credit option when setting up returns, as Instant Credit allows us to win back a customer. Review collected by and hosted on G2.com. What do you dislike about Returnly? As this is a newer tool, there is still room for development. It would be ideal if our customers could set up an exchange on an existing exchange order. It would also be nice for our customers to have the ability to choose a different shade or style during the exchange process. Review collected by and hosted on G2.com. What problems is Returnly solving and how is that benefiting you? We have seen more customers repurchasing on our website when they are offered Instant Credit after setting up a Return. Additionally, we have a more effortless flow for the customer to set up a return or exchange. Lastly, with Returnly when a customer sets up an exchange, it will automatically send out the new item to the customer. Using Returnly has increased customer satisfaction as they receive that new item quicker and then can send their original item back without an intense amount of pressure. Returnly also will handle instances when customers do not return the original items back to us and will send them an invoice if they do not send the original items back, Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Terri R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Terri R.") TR Terri R. Customer Experience Mid-Market (51-1000 emp.) 7/26/2021 "Returnly Overview" 4/5 What do you like best about Returnly? I like that we can process the refund for the customer if it is within the 30 days try-on time. Review collected by and hosted on G2.com. What do you dislike about Returnly? I dislike that we can not override as CX when a return is over 30 days. Only a Manager can process these types of returns. Review collected by and hosted on G2.com. What problems is Returnly solving and how is that benefiting you? When customers are not confident in processing the return, are having issues printing a return label, or do not have the ability to do so. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ES Ekaterina S. Business Analyst Apparel & Fashion Mid-Market (51-1000 emp.) 3/15/2019 "This is very robust return management software integrated with your eCommerce platform" 4/5 What do you like best about Returnly? I like Returnly because it allows customers to manage their returns online without involving a customer service component. It can be tailored to your needs. It's a thought-through software that was developed considering multiple scenarios that customers can encounter during generation of return labels. Review collected by and hosted on G2.com. What do you dislike about Returnly? I dislike the fact that I have to rely on thier support team to do any setup with Shipping carrier. And also it can be integrated with just one shipping carrier, and not multiple. Review collected by and hosted on G2.com. What problems is Returnly solving and how is that benefiting you? Automate return management process and remove customer service department to generate return labels. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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