The functionality for our customers is fantastic, its gives them a simple to use, fast, efficient way of returning items to us and in the admin panel we can gather lots of data around the returns and pro actively make amendments/take action to ensure it is a smooth process for our customers.

Noa was our contact from demo to onboarding and beyond, she is fantastic, always reaching out to offer help where needed, we have successfully launched 4 (soon to be 5) returns portals within 2 months with ReturnGo and the help of Noa and her team, I couldn't recommend them highly enough. Review collected by and hosted on G2.com.

If I was to be super critical, I would say that some of the setup can be quite 'techie' but one message to the support team and they jump straight in to assist. Review collected by and hosted on G2.com.

ReturnGO has helped us define policies with ease and decreased the amount of time spent holding customers hands on returns. The onboarding process was quick and most definitely painless. And the response time after integration has been amazing (thanks Mike!). Review collected by and hosted on G2.com.

There could be more features on the design side of things for the portal itself. Being able to choose which options customers rank first would also be helpful. Review collected by and hosted on G2.com.

The flexibility and options when creating policies appears to be endless and you can cover any scenario you can think of.

Communication has been outstanding, and the power and flexibility of the platform exceeded our expectation. Review collected by and hosted on G2.com.

Nothing to dislike as fits the business perfectly and has freed up a lot of resource. Review collected by and hosted on G2.com.

Great features and more importantly supported with quick and knowledgable service. Easy to set up and easy for customers to use and understand. Review collected by and hosted on G2.com.

Nothing bad to say really. It's not the cheapest out there, but it is a very good value for the money Review collected by and hosted on G2.com.

The ReturnGo support is always fast responsive and kind helping us solve any kind of issue or doubt we have, usually, they answer in a couple of minutes

Also, the interface experience has been really good. Review collected by and hosted on G2.com.

In the beginning was difficult to set up the policies but with the great help of the support team we were able to do it very smoothly Review collected by and hosted on G2.com.

The return rules are very customizable and the support is amazing! Lian has been helping us since November 2022 and he is the best - always super responsive and knows how to solve our problems. Review collected by and hosted on G2.com.

The analytics could be improved. We have a regular return portal and a warranty portal but we cant do the reporting separately for the 2. Sometimes there are errors getting the label cost, but I think this is more of an issue with Shippo. It would be cool if we could have popups that offer discounts for customers to keep their orders if they select certain return reasons. Review collected by and hosted on G2.com.

We have been using ReturnGO for years to manage returns for our mattress brand. The solution is robust, reliable, and provides significant KPIs, resulting in a substantial reduction in refunds Review collected by and hosted on G2.com.

They lacked some home pick-up features previously, but now that they've added support, we have no complaints! Review collected by and hosted on G2.com.

The software and the features are very good with a lot of options. Also the customer service is fast. Review collected by and hosted on G2.com.

nothing to dislike. Everything on the app is perfect Review collected by and hosted on G2.com.

Smooth process and a lot of opportunities. Review collected by and hosted on G2.com.

At the moment international returns are not going very smooth. They can add some extra costumer information like the Track and trace of the outgoing sending to make the commercial invoice complete. And they need to make more clear on there commercial invoices that it's about an return. Because it is an return, you dont have to pay duty and taxes at the border. But when customs dont see it's a return. They think it's a normal shipping and we need to pay duty and taxes with a lot of the international returns. Review collected by and hosted on G2.com.

ReturnGo solved all of our issues regarding returns and exchanges. They constantly are improving the tool with more features and options to make it easier for the user and the client. Also their employees are very friendly and willing to help. Review collected by and hosted on G2.com.

Their is a bit of room for improvement on the translations module to make it more organized. Review collected by and hosted on G2.com.