a. ReturnGO has completely changed the way we handle returns at Scentiment. The app's user-friendly interface makes it easy for our customers to initiate returns, track their progress, and receive updates in real-time.

b. Customer Service is 10/10! We receive assistance in a timely manner and resolution is pretty quick!

c. The analytics dashboard is also good! It provides a great insight and faster reports internally.

d. Returns escalations and management has significantly improved. Our customers are now able to do it themselves without sending a manual request! Review collected by and hosted on G2.com.

Leaving suggestions:

-Improved Integration and Expanded Features. Review collected by and hosted on G2.com.

What stood out to us about ReturnGO was the way it takes the hassle out of returns and how seamless it is for the customer, effectively transforming an unpleasant chore into a positive and name-brand enhancing experience that encourages customer loyalty in the long and short term by not only facilitating the speedy approval of returns but also the instant issuance of return labels, thereby not only shaping but also continuing to shape repurchase rates and a potentially inconvenient touchpoint into a valuable touchpoint at which you’re engaging with a service experience provider to do something valuable for you. Review collected by and hosted on G2.com.

In short, given the robust impact ReturnGO has on our return process and customer satisfaction, there is little to dislike. If there is any area however in which we could desire even greater returns (no pun intended), it would be in its further integration capabilities. Streamlining our operations even further, unlocking even more inefficiencies by enhancing its connectivity to other customer service tools and/or platforms we use. This aspect is less about dislike or misgiving and more about looking forward to and desiring further enhancements to an already incredibly beneficial tool for us to leverage in our business. Review collected by and hosted on G2.com.

The customer service is amazing. They get back to you right away even if its Chat. And if it is something they cannot fix then. They will follow up with an email and find a resolution. I only gave an 8 out of 10 because there are still some developments we are waiting for them to release. Review collected by and hosted on G2.com.

They are fixing or are in development. We currently do not have the ability to do a retrun for our customers from the portal. The time zone that is affecting our reporting. Review collected by and hosted on G2.com.

Easy to set up, great support, great functionality Review collected by and hosted on G2.com.

Warning: Exchanges throw off shopify reporting including net sales due to limitations with shopify, but the problem is that support repeatedly denies it and tries to pretend like it isn't a problem instead of acknowleding it or even flagging it in the set up process as they should Review collected by and hosted on G2.com.

I've been using ReturnGO for over 2 years and they've been exceptional. As Their customer service is second to none responding within minutes 24/7 and their team is extremely receptive to feedback when you have a feature need. I highly recommend this app, especially for the price as it compares to the other options out there. As a Shopify user, integration was simple and quick and I was live within an hour. Review collected by and hosted on G2.com.

Some features are tied to Stripe payents platform and since I use Shopify for payments, they are not yet functional for me. Review collected by and hosted on G2.com.

It offered us all we need to process returns fast and accurate. Review collected by and hosted on G2.com.

Maybe the prices are not explained very good, but after getting in touch with ReturnGO team, all become more clear. Review collected by and hosted on G2.com.

ReturnGo had most of the features that we needed. We needed a way for customers to upload photos to verify the items condition before it can be approved for returns. ReturnGO was the only app that provided that with a reasonable cost. We had been with them for a few years and their customer service is 24/7 and excellent. They also update their app alot so they are constantly providing new features as well. It was super easy to integrate with shopify and the interface is super easy to use. I highly recommend this app with it wide variety of functionalities. Review collected by and hosted on G2.com.

There wasn't much that I disliked about the app. Review collected by and hosted on G2.com.

The setup is flexible without being too complicated to integrate. ReturnGo offered a lot of assitence with the setup while I learned the platform and the support is fast and reliable. I'm able to get a response within a few minutes. We recieve in excess of 6000 returns per month and the platform handles it very well. Review collected by and hosted on G2.com.

There isn't much to dislike. It can be difficult getting data out of the platform sometimes but that's usually due to our specific needs as a business. They're very open to new ideas and implementing features that we require. Review collected by and hosted on G2.com.

The price point is excellent for the value delivered, integration is easy and the interface is simple but effective. There is always new functionality in the pipline - actually useful functionality that is easy to get excited about - it's clear they are well tuned to what their customers need. Review collected by and hosted on G2.com.

The dashboard can be a little slow at times but it's definitely improved over the past couple of years. Review collected by and hosted on G2.com.

ReturnGo synced with our MCF, and as a small company, completely transformed the way we are able to support customers! Our return and exchange processes are streamlined making it more user-friendly and customer-facing. Customer support within ReturnGo is also helpful and supportive with all questions we have. The setup was easy and fully supported. Highly recommend ReturnGo. Review collected by and hosted on G2.com.

We honestly have not found any yet. Any hiccups we have, are quickly supported within the ReturnGo chat function. Review collected by and hosted on G2.com.