# ReturnGO Reviews **Vendor:** ReturnGO **Category:** [Returns Management Software](https://www.g2.com/categories/returns-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 92 ## About ReturnGO ReturnGO is one of the most advanced returns management platforms on the market. Using a self-service return portal you can automate your returns process, configure your custom returns management portal to match your store’s return policy, and provide your customers with alternatives to refunds such as product exchanges and store credit. Thousands of merchants worldwide use ReturnGO, from small eCommerce businesses to leading global brands. Return and exchange management can be a challenge - ReturnGO makes returns easy. ## ReturnGO Pros & Cons **What users like:** - Users rave about ReturnGO's **excellent customer support** , highlighting its significant impact on their return processing experience. (8 reviews) - Users value the **intuitive platform** of ReturnGO, appreciating its seamless navigation and outstanding customer support. (7 reviews) - Users praise ReturnGO for its **streamlined returns management** , making tracking and processing exchanges seamless and efficient. (6 reviews) - Users value the **exceptional customer experience** provided by ReturnGO, thanks to its user-friendly interface and responsive support. (5 reviews) - Users praise the **exemplary customer support** of ReturnGO, highlighting responsiveness and helpfulness in addressing queries. (4 reviews) - Customization (4 reviews) - Users highlight the **exceptional features** of ReturnGO, praising its innovative solutions and excellent customer service. (3 reviews) - Functionality (3 reviews) - Users commend ReturnGO for its **outstanding service and support** , particularly valuing the 24/7 assistance and personalized solutions. (3 reviews) - Service Quality (3 reviews) **What users dislike:** - Users find **poor customer support** frustrating, as resolutions to issues can take too long and often lack acknowledgment. (2 reviews) - Users face **delays** due to inadequate support and unresolved reporting issues, impacting their overall experience with ReturnGO. (1 reviews) - Users find the **difficult setup** of ReturnGO confusing, leading to challenges in configuring backend rules. (1 reviews) - Users are frustrated by **inadequate reporting** from ReturnGO, especially regarding unacknowledged issues with Shopify's net sales calculations. (1 reviews) - Users report **limited features** in ReturnGO, particularly regarding exchange reporting problems and insufficient support acknowledgment. (1 reviews) - Limited Options (1 reviews) - Long Waiting Time (1 reviews) - Poor Reporting (1 reviews) - Users find the **usability poor** initially, struggling to locate settings and navigate the interface smoothly. (1 reviews) - Return Issues (1 reviews) ## ReturnGO Reviews ### 1. ReturnGO Automation Makes Returns Easy and Cuts Support Work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about ReturnGO?** What we like best about ReturnGO is the automation and the way it reduces manual support work. The self-service return portal makes the process much easier for customers, while our team spends far less time handling repetitive return and exchange requests manually. **What do you dislike about ReturnGO?** Some parts of the setup and customization can take a bit of time to fully understand at first, especially when configuring workflows and integrations. There are also a few areas where we’d love even more flexibility in customization options. That said, the support team is very responsive and helpful whenever questions come up. **What problems is ReturnGO solving and how is that benefiting you?** ReturnGO helps us manage the entire returns and exchanges process in a more automated and organized way. Instead of handling return requests manually through support emails, customers can submit everything through a self-service portal, which reduces a lot of back-and-forth communication. This has significantly decreased the number of support tickets related to returns and freed up our team’s time to focus on other areas of the business. The automation also ensures customers receive timely updates, which improves the overall post-purchase experience. On top of that, the exchange-focused flow helps us retain more revenue by encouraging exchanges instead of immediate refunds, which has had a positive impact on our bottom line. ### 2. Intuitive interface and complete tracking of returns with ReturnGo **Rating:** 4.0/5.0 stars **Reviewed by:** Evan d. | Commercial B2B2C, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about ReturnGO?** ReturnGo offers an intuitive and easy-to-use interface for our customers, while providing our agents with comprehensive tracking of returns, from the initial request to receipt at the processing center. **What do you dislike about ReturnGO?** When we encounter difficulties with ReturnGo, which is rare, the resolution can sometimes take a little time. It is true that we sometimes have complex needs, but the ReturnGo team is always very responsive and fully committed to supporting us. **What problems is ReturnGO solving and how is that benefiting you?** ReturnGo has fully automated our returns process, from the request to the generation of labels. Previously, everything was managed manually, including refunds and return fees. Today, prepaid labels are provided automatically, which saves us a considerable amount of time. ### 3. ReturnGo has drastically increased the efficiency of our returns process! **Rating:** 5.0/5.0 stars **Reviewed by:** Bailey F. | Customer Support Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about ReturnGO?** ReturnGo has a really easy to use interface for our customers, and allows our agents to track returns from the initial request to receipt of the return at our fulfillment center. It has allowed us to easily provide our customers with prepaid return labels straight from our website without requiring any agent action is nearly every case. The customer facing returns interface was also able to be customized to meet our brand's preferences. **What do you dislike about ReturnGO?** When we experience issues with ReturnGo (which are few and far between), sometimes it can take a bit of time to reach a resolution. We do sometimes have complex requirements, though, and the ReturnGo staff is very responsive and eager to help. **What problems is ReturnGO solving and how is that benefiting you?** ReturnGo has allowed us to fully automate our return request, approval, and return label generation process. Prior to the implementation of ReturnGo, our team had to manually generate return labels for each return and track the return in order to issue refunds. We also had to manually issue reimbursements for return shipping costs before ReturnGo, but we can now eliminate that step from our process entirely as ReturnGo allows us to provide our customers with prepaid return labels. ### 4. Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** G A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about ReturnGO?** After years of creating manual returns, Returngo allowed us to automate that process and focus our attention on other parts of the business. The customer support has always been available to help us quickly solve any issue. **What do you dislike about ReturnGO?** Not able to manually create RMA's but this is in beta! Looking forward to this feature! **What problems is ReturnGO solving and how is that benefiting you?** After years of creating manual returns, Returngo allowed us to automate that process and focus our attention on other parts of the business. From launch to now, this app has remained one of the best tools in our tech stack. The returns process is simple for our team and our customers. What’s even better? The developers are always improving the platform and genuinely care about feedback. After 2 years, it still delivers and keeps getting better. Highly recommend! ### 5. Responsive team and solid support during setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about ReturnGO?** The engineering team was responsive and helpful throughout our implementation process. Anytime we hit a blocker or needed customization support, they were quick to jump in and guide us through. Their collaboration made development smoother and gave us confidence in the platform. **What do you dislike about ReturnGO?** There was a bit of miscommunication at the beginning, which led to some confusion and quick follow-ups on our end. That said, everything was ultimately resolved and the team was proactive in making sure we got what we needed. **What problems is ReturnGO solving and how is that benefiting you?** We work with a wide range of vendors, each with their own return policies, which made the returns process inconsistent and confusing for customers. ReturnGO helps us standardize return rules across vendors and provides a much smoother, more intuitive experience for users when initiating a return. It’s made our operations more efficient and has improved customer satisfaction. ### 6. Reliable, Feature-Rich, and Affordable Return Solution with Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** Tori S. | Senior Director of Ecommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2025 **What do you like best about ReturnGO?** We've had a great experience using ReturnGO for our return and exchange management. The platform is affordable, especially compared to other options, and it offers all the features we need to streamline our returns process effectively. One of the standout aspects of ReturnGO is their customer support team — they're knowledgeable, responsive, and consistently helpful whenever we’ve had questions or needed assistance. Any issues we've encountered have been addressed quickly and professionally. Overall, ReturnGO has been a reliable, cost-effective solution that’s made our operations more efficient. We highly recommend it to any brand looking to improve their returns workflow without overspending. **What do you dislike about ReturnGO?** One thing to note (though not necessarily a con) is that ReturnGO isn’t quite as buttoned-up in design or UX as some longer-established platforms. That said, it’s clear they’re building quickly, improving consistently, and investing in their technology — and we’re excited to grow with them. **What problems is ReturnGO solving and how is that benefiting you?** ReturnGO is streamlining our automated returns process with an easy-to-use platform, robust features, and reliable support—making returns faster and more efficient for both our team and our customers. ### 7. ReturnGo is a Great Option **Rating:** 5.0/5.0 stars **Reviewed by:** Erin J. | Customer Success Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about ReturnGO?** ReturnGo has such a great support team that is ready to help answer questions quickly to ensure we are not waiting for answers long. It is also very user-friendly. **What do you dislike about ReturnGO?** I would love for the warranty experience to be different from the return/exchange experience **What problems is ReturnGO solving and how is that benefiting you?** It ensures our customers have ease of returns and exchanges while also making sure we are shopping the best return shipping label prices to keep our overhead low. ### 8. ReturnGO-es the extra mile **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin D. | Solutions Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2025 **What do you like best about ReturnGO?** Ease of use, customer support and features. **What do you dislike about ReturnGO?** Takes a bit of understanding to learn the logic but once you do its simple. **What problems is ReturnGO solving and how is that benefiting you?** ReturnsGO is automating our shipments and Fee assignment so we no longer have to rely on users to remember complex policies. ### 9. ReturnGo Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about ReturnGO?** Other than the great product, the Service I received from ReturnGo is like no other I've ever received before. They are available 24/7 and are extremely friendly and accommodating. Highly recommend them! **What do you dislike about ReturnGO?** There's nothing really that I dislike about ReturnGo. **What problems is ReturnGO solving and how is that benefiting you?** ReturnGo is drastically improving how we handle our returns on our online shop. ### 10. Easy to use, great function and features for both end user and customers **Rating:** 5.0/5.0 stars **Reviewed by:** Michael K. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about ReturnGO?** Easy to use, great cost, support is always so helpful and quick. Tons of functionality and customization. All the features and customization that fit my business needs. 10/10 enjoy using the app and it has brought a lot of value to our return experience. **What do you dislike about ReturnGO?** UX is a little clunky at first but I got used to it. **What problems is ReturnGO solving and how is that benefiting you?** easy for our customers to submit returns and easy for us to manage returns. lots of analytics too ### 11. Great experience for my customers, exceptional service. **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2024 **What do you like best about ReturnGO?** Not only has the platform proven to provide a great experience for my customers, but the attentive staff at ReturnGO has been exceptional at helping me piece together a solution that works for our store and use cases. **What do you dislike about ReturnGO?** Very little to dislike, I could nit-pick anything apart, but ReturnGO deserves credit as one of the best solutions on the market for small businesses and larger ecommerce stores alike. **What problems is ReturnGO solving and how is that benefiting you?** Returns are a critical part of our customer journey, ReturnGO allows us a seamless experience that reduces customer pain points and improves overall CSAT. ### 12. Great Return & Exchange Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Vensy M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about ReturnGO?** Our team got extremely tired of keeping track of exchanges, so we decided to try out this app and it's been great! Really love how automated everything is and how easy it is to track all of our exchanges in one place. The support team has been extremely helpful whenever I have a question as well! 10/10 would recommend if you deal with returns/exchanges on a daily basis. We sell pet accessories, so customers frequently choose the wrong size, so we deal with that. **What do you dislike about ReturnGO?** We honestly haven't had any issues, it's been so helpful for us. **What problems is ReturnGO solving and how is that benefiting you?** Automating exchanges and cancellations for customers. ### 13. Exactly what we were looking for in a return app! **Rating:** 5.0/5.0 stars **Reviewed by:** Elena D. | HQ Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2024 **What do you like best about ReturnGO?** ReturnGo has saved us so much time in processing returns and has all of the features that we were looking for in a return app. Their customer service is the best that I have ever experienced in my nine years of working in this field. Couldn't recommend them more. **What do you dislike about ReturnGO?** There are no dislikes or downsides about ReturnGo. **What problems is ReturnGO solving and how is that benefiting you?** We porceesed our returns manually bofre using ReturnGo. They have saved us so much time processeing them for us. The layout and return policices are also really easy and effeicent for our customers to use. We rarely get customers needing our support to make a return anymore. ### 14. ReturnGo great value! Works great! **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan B. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about ReturnGO?** We've been using it for over a year and love it. Easy for customers to use and is constantly adding features. Customer service was helpful in getting us set up so it made implementation easy. Integrates well with Shopify. **What do you dislike about ReturnGO?** Can't process exchange from the adim but they are adding this feature soon.h **What problems is ReturnGO solving and how is that benefiting you?** save time on customer retuffrns ### 15. ReturnGo **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about ReturnGO?** Its assisting us to streamline our return processes **What do you dislike about ReturnGO?** Nothing so far on our end , the system has been good and when we have issues we get assisted **What problems is ReturnGO solving and how is that benefiting you?** Creating a seamless Customer experience ### 16. wonderful help , specially tailored for out business **Rating:** 5.0/5.0 stars **Reviewed by:** Ishay R. | Site Manager / CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about ReturnGO?** we had Adam as Our tech Assistant , and Liat as a CSM , they were both wonderful . they listened to our problem about the catalog and created a feature asspecially for us , exchanges and returns can be such a mess for a business , we are REALY glad that they helped us . **What do you dislike about ReturnGO?** the system is a bit tricky , but it's for the sake of the tailored experience **What problems is ReturnGO solving and how is that benefiting you?** exchanging color variants even though they are not variants in the catalog ### 17. Complete return application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about ReturnGO?** The possibilities of returngo are quite broad, the support available, **What do you dislike about ReturnGO?** Not all carriers are available (in progress) **What problems is ReturnGO solving and how is that benefiting you?** Automatic management of returns, tracking portal ### 18. A customer friendly platform, to make returns/refunds easier for your company **Rating:** 5.0/5.0 stars **Reviewed by:** Jack G. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2025 **What do you like best about ReturnGO?** The Customer facing platform is sleek and easy to use. **What do you dislike about ReturnGO?** Setting up rules in the back end of ReturnGo can be abit confusing at times. **What problems is ReturnGO solving and how is that benefiting you?** Managing return volumes, and saving time. Setting up auto rules for our customers, depending on circumstances to best servce each individual need and journey with very little human interaction. ### 19. EXCELLENT SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Rain C. | Marketing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about ReturnGO?** Ease of use and a highly competent customer service team **What do you dislike about ReturnGO?** Everything is good with the platform. May even upgrade to using additional features **What problems is ReturnGO solving and how is that benefiting you?** Provides a one stop solution for both shipping as well as returns management with a big group of shipping partners and cost effective rates ### 20. Ease of Implementation, Cost Savings, & A+ Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Annie P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about ReturnGO?** -Ease of implementation for our CX team -Ease of migration from Loop -Robust logic around product rules -Robust logic around discounts -Strong analytics! -Customizable branding -Competitive Pricing -VERY responsive support team - their live chat channel rivals Shopify's live chat in speediness and quality **What do you dislike about ReturnGO?** I do know they're working on a variety of these features but at this time, these are some of the features lacking: -No ability to add brand assets on the track page -No ability to blacklist active Shopify products from being shown in the Return/Exch portal -No ability to directly integrate with carrier accounts -Return Request timeouts for media issues which turn into return requests for review -No ability to bulk edit RMAs that need to be reviewed -Would be great if we could get to a point where the track page was fully customizable -Would be great to have an enforcer question on top of all the questions **What problems is ReturnGO solving and how is that benefiting you?** Our most standard promo is Buy One/Get One x% off - ReturnGo's rules allow us to put in restrictions based of order tags, product tags, customer tags, etc. in order to limit customer fraud. Additionally, ReturnGo offers a track product which allows us to do returns and tracking all in one software making it a more cohesive experience. ### 21. Scentiment's Amazing Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Czareylin A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about ReturnGO?** a. ReturnGO has completely changed the way we handle returns at Scentiment. The app's user-friendly interface makes it easy for our customers to initiate returns, track their progress, and receive updates in real-time. b. Customer Service is 10/10! We receive assistance in a timely manner and resolution is pretty quick! c. The analytics dashboard is also good! It provides a great insight and faster reports internally. d. Returns escalations and management has significantly improved. Our customers are now able to do it themselves without sending a manual request! **What do you dislike about ReturnGO?** Leaving suggestions: -Improved Integration and Expanded Features. **What problems is ReturnGO solving and how is that benefiting you?** a. ReturnGO provided a Streamlined Returns Process. Training in using the dashboard is easy. b. Faster Resolution of Issues as we can do one time courtesy for customers in just a click! c. Better customer experience. ### 22. Implementing ReturnGO revolutionized our return management. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about ReturnGO?** What stood out to us about ReturnGO was the way it takes the hassle out of returns and how seamless it is for the customer, effectively transforming an unpleasant chore into a positive and name-brand enhancing experience that encourages customer loyalty in the long and short term by not only facilitating the speedy approval of returns but also the instant issuance of return labels, thereby not only shaping but also continuing to shape repurchase rates and a potentially inconvenient touchpoint into a valuable touchpoint at which you’re engaging with a service experience provider to do something valuable for you. **What do you dislike about ReturnGO?** In short, given the robust impact ReturnGO has on our return process and customer satisfaction, there is little to dislike. If there is any area however in which we could desire even greater returns (no pun intended), it would be in its further integration capabilities. Streamlining our operations even further, unlocking even more inefficiencies by enhancing its connectivity to other customer service tools and/or platforms we use. This aspect is less about dislike or misgiving and more about looking forward to and desiring further enhancements to an already incredibly beneficial tool for us to leverage in our business. **What problems is ReturnGO solving and how is that benefiting you?** It is also clear that ReturnGO solves many critical challenges of our ecommerce return processes. We are increasingly streamlining returns, removing manual workload, and creating happy customers. Return automation is drastically cutting down on the manual review of return requests, allowing us to get returns authorized and moving faster with each passing day, substantially reducing operational costs as it does so. Months ago we also rolled out the ReturnGo order tracking portal. After a simple integration shoppers can come to one page on the store’s site with their email and order # and see the status. They are not using a shipping carrier website for tracking so the hope is that while there, they will go ahead and start their next purchase from you! ### 23. WONDERFUL CUSTOMER SERVICE **Rating:** 4.0/5.0 stars **Reviewed by:** Lupe B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about ReturnGO?** The customer service is amazing. They get back to you right away even if its Chat. And if it is something they cannot fix then. They will follow up with an email and find a resolution. I only gave an 8 out of 10 because there are still some developments we are waiting for them to release. **What do you dislike about ReturnGO?** They are fixing or are in development. We currently do not have the ability to do a retrun for our customers from the portal. The time zone that is affecting our reporting. **What problems is ReturnGO solving and how is that benefiting you?** The are solving the ability to do returns from their portal. Which is a big one for us. Also the time zone for our reporting as it needs to reflect our actual time. The packing list that we had with a previous return management system they are looking into replicating. ### 24. Love ReturGo! **Rating:** 4.5/5.0 stars **Reviewed by:** Will R. | Advisory Board Member, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about ReturnGO?** Easy to set up, great support, great functionality **What do you dislike about ReturnGO?** Warning: Exchanges throw off shopify reporting including net sales due to limitations with shopify, but the problem is that support repeatedly denies it and tries to pretend like it isn't a problem instead of acknowleding it or even flagging it in the set up process as they should **What problems is ReturnGO solving and how is that benefiting you?** Automated returns / exchanges ### 25. The Best Return Portal. Period. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about ReturnGO?** I've been using ReturnGO for over 2 years and they've been exceptional. As Their customer service is second to none responding within minutes 24/7 and their team is extremely receptive to feedback when you have a feature need. I highly recommend this app, especially for the price as it compares to the other options out there. As a Shopify user, integration was simple and quick and I was live within an hour. **What do you dislike about ReturnGO?** Some features are tied to Stripe payents platform and since I use Shopify for payments, they are not yet functional for me. **What problems is ReturnGO solving and how is that benefiting you?** Our 3PL is not the best at reverse logistics and we needed a quick fix to make sure customers received refunds in a timely manner. We used ReturnGO initially for their automated refund fuctionality based on the delivered status of the UPS ttracking number so we didnt dissapoint customers and as we used it, we learned and implemented more and more features to the point that we'd be lost without it. ### 26. ReturnGO a must-have app for an eCommerce website **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian C. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about ReturnGO?** It offered us all we need to process returns fast and accurate. **What do you dislike about ReturnGO?** Maybe the prices are not explained very good, but after getting in touch with ReturnGO team, all become more clear. **What problems is ReturnGO solving and how is that benefiting you?** The way how we was processing returns. ### 27. Everything you need to provide a smooth return service for your customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about ReturnGO?** ReturnGo had most of the features that we needed. We needed a way for customers to upload photos to verify the items condition before it can be approved for returns. ReturnGO was the only app that provided that with a reasonable cost. We had been with them for a few years and their customer service is 24/7 and excellent. They also update their app alot so they are constantly providing new features as well. It was super easy to integrate with shopify and the interface is super easy to use. I highly recommend this app with it wide variety of functionalities. **What do you dislike about ReturnGO?** There wasn't much that I disliked about the app. **What problems is ReturnGO solving and how is that benefiting you?** It solves return service issues that had been a hard challenge for our business. Mainly, ease of use for our customer that this app provide was essential to us and our customers. ### 28. Incredible returns solution for any size business **Rating:** 5.0/5.0 stars **Reviewed by:** Nathaniel B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about ReturnGO?** The setup is flexible without being too complicated to integrate. ReturnGo offered a lot of assitence with the setup while I learned the platform and the support is fast and reliable. I'm able to get a response within a few minutes. We recieve in excess of 6000 returns per month and the platform handles it very well. **What do you dislike about ReturnGO?** There isn't much to dislike. It can be difficult getting data out of the platform sometimes but that's usually due to our specific needs as a business. They're very open to new ideas and implementing features that we require. **What problems is ReturnGO solving and how is that benefiting you?** ReturnGO solves the issue of customers querying how to return items. It also means we can track the returns more effectively instead of relying on the customer to keep their tracking numbers. It has reduced the amount of customer service queries, and also reduce the number of returns. ### 29. Best returns solution for small business **Rating:** 5.0/5.0 stars **Reviewed by:** Genevieve A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about ReturnGO?** The price point is excellent for the value delivered, integration is easy and the interface is simple but effective. There is always new functionality in the pipline - actually useful functionality that is easy to get excited about - it's clear they are well tuned to what their customers need. **What do you dislike about ReturnGO?** The dashboard can be a little slow at times but it's definitely improved over the past couple of years. **What problems is ReturnGO solving and how is that benefiting you?** ReturnGO has improved return experience for customers aswell as our accuracy and efficiency with return admin and reporting. ### 30. ReturnGo changed the game for us! **Rating:** 5.0/5.0 stars **Reviewed by:** Carly C. | Chief Customer Experience Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2024 **What do you like best about ReturnGO?** ReturnGo synced with our MCF, and as a small company, completely transformed the way we are able to support customers! Our return and exchange processes are streamlined making it more user-friendly and customer-facing. Customer support within ReturnGo is also helpful and supportive with all questions we have. The setup was easy and fully supported. Highly recommend ReturnGo. **What do you dislike about ReturnGO?** We honestly have not found any yet. Any hiccups we have, are quickly supported within the ReturnGo chat function. **What problems is ReturnGO solving and how is that benefiting you?** As a small company, that uses MCF, we were manually creating return labels for each requested return, and monitoring when returns were received and processed prior to implementing ReturnGo. We looked for years for a return company that did not require us to have a 3PL and are ecstatic to have found a solution with ReturnGo. ### 31. 5* Multi-brand returns solution **Rating:** 5.0/5.0 stars **Reviewed by:** Gareth H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2023 **What do you like best about ReturnGO?** The functionality for our customers is fantastic, its gives them a simple to use, fast, efficient way of returning items to us and in the admin panel we can gather lots of data around the returns and pro actively make amendments/take action to ensure it is a smooth process for our customers. Noa was our contact from demo to onboarding and beyond, she is fantastic, always reaching out to offer help where needed, we have successfully launched 4 (soon to be 5) returns portals within 2 months with ReturnGo and the help of Noa and her team, I couldn't recommend them highly enough. **What do you dislike about ReturnGO?** If I was to be super critical, I would say that some of the setup can be quite 'techie' but one message to the support team and they jump straight in to assist. **What problems is ReturnGO solving and how is that benefiting you?** ReturnGo provides our customers with a simple, easy to use, returns portal which is skinned up to look identical and be part of our website. This avoids lots of unecessary contacts to our customer service team to they can focus on helping customers in other areas. ### 32. Great app and top notch service! **Rating:** 5.0/5.0 stars **Reviewed by:** Chad L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about ReturnGO?** ReturnGO has helped us define policies with ease and decreased the amount of time spent holding customers hands on returns. The onboarding process was quick and most definitely painless. And the response time after integration has been amazing (thanks Mike!). **What do you dislike about ReturnGO?** There could be more features on the design side of things for the portal itself. Being able to choose which options customers rank first would also be helpful. **What problems is ReturnGO solving and how is that benefiting you?** Decreasing time spent with customers has been one of the main benefits. It also shows all of our pending returns in once place, and processing returns has also been simplified. ### 33. From introduction to implementation the whole process has been quick and slick. **Rating:** 5.0/5.0 stars **Reviewed by:** David B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about ReturnGO?** The flexibility and options when creating policies appears to be endless and you can cover any scenario you can think of. Communication has been outstanding, and the power and flexibility of the platform exceeded our expectation. **What do you dislike about ReturnGO?** Nothing to dislike as fits the business perfectly and has freed up a lot of resource. **What problems is ReturnGO solving and how is that benefiting you?** No company likes processing returns as it involves a lot of time and effort. However, ReturnGo has automated the whole process freeing up resource in our customer service team whilst enhancing the communication to our customers. ### 34. Everything we needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2024 **What do you like best about ReturnGO?** Great features and more importantly supported with quick and knowledgable service. Easy to set up and easy for customers to use and understand. **What do you dislike about ReturnGO?** Nothing bad to say really. It's not the cheapest out there, but it is a very good value for the money **What problems is ReturnGO solving and how is that benefiting you?** Makes exchanges easy for us and our customers ### 35. Very happy customer **Rating:** 5.0/5.0 stars **Reviewed by:** Andre R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about ReturnGO?** The ReturnGo support is always fast responsive and kind helping us solve any kind of issue or doubt we have, usually, they answer in a couple of minutes Also, the interface experience has been really good. **What do you dislike about ReturnGO?** In the beginning was difficult to set up the policies but with the great help of the support team we were able to do it very smoothly **What problems is ReturnGO solving and how is that benefiting you?** ReturnGo help us a lot with the return process, the platform is very user friendly for us and for the customers that like to place a return on the platform ### 36. ReturnGo for a Micromobility Company **Rating:** 4.5/5.0 stars **Reviewed by:** Rachael D. | Business Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about ReturnGO?** The return rules are very customizable and the support is amazing! Lian has been helping us since November 2022 and he is the best - always super responsive and knows how to solve our problems. **What do you dislike about ReturnGO?** The analytics could be improved. We have a regular return portal and a warranty portal but we cant do the reporting separately for the 2. Sometimes there are errors getting the label cost, but I think this is more of an issue with Shippo. It would be cool if we could have popups that offer discounts for customers to keep their orders if they select certain return reasons. **What problems is ReturnGO solving and how is that benefiting you?** We are now able to charge customers for return shipping for returns and repairs. All this along with cancellations are automated which gives more time back to our team. ### 37. Best returns software we used so far! **Rating:** 5.0/5.0 stars **Reviewed by:** Amit P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2024 **What do you like best about ReturnGO?** We have been using ReturnGO for years to manage returns for our mattress brand. The solution is robust, reliable, and provides significant KPIs, resulting in a substantial reduction in refunds **What do you dislike about ReturnGO?** They lacked some home pick-up features previously, but now that they've added support, we have no complaints! **What problems is ReturnGO solving and how is that benefiting you?** We needed a returns solution that could integrate our entire e-commerce stack, and they delivers one that works seamlessly ### 38. The best return software **Rating:** 5.0/5.0 stars **Reviewed by:** Fahim S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2024 **What do you like best about ReturnGO?** The software and the features are very good with a lot of options. Also the customer service is fast. **What do you dislike about ReturnGO?** nothing to dislike. Everything on the app is perfect **What problems is ReturnGO solving and how is that benefiting you?** exchange problems, no return forms need anymore ### 39. Very good costumer service **Rating:** 5.0/5.0 stars **Reviewed by:** Ruben F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2023 **What do you like best about ReturnGO?** Smooth process and a lot of opportunities. **What do you dislike about ReturnGO?** At the moment international returns are not going very smooth. They can add some extra costumer information like the Track and trace of the outgoing sending to make the commercial invoice complete. And they need to make more clear on there commercial invoices that it's about an return. Because it is an return, you dont have to pay duty and taxes at the border. But when customs dont see it's a return. They think it's a normal shipping and we need to pay duty and taxes with a lot of the international returns. **What problems is ReturnGO solving and how is that benefiting you?** We can make our own process with a lot of rules that we can implement. ### 40. Excellent return management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Victor Y. | Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about ReturnGO?** ReturnGo solved all of our issues regarding returns and exchanges. They constantly are improving the tool with more features and options to make it easier for the user and the client. Also their employees are very friendly and willing to help. **What do you dislike about ReturnGO?** Their is a bit of room for improvement on the translations module to make it more organized. **What problems is ReturnGO solving and how is that benefiting you?** Give users a firnedly and easy to use platform for returns and exchanges. Make it easier for Leonisa users to manage returns internally. ### 41. Director of Planning & Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about ReturnGO?** The team at ReturnGo is amazing. Everyone that I have worked with from sales to support has been extremely knowledgeable, quick to respond to any need, and very helpful. Implementation went very smoothly and I felt fully supported throughout the process. The app is user friendly and the support folks have been very helpful setting up different rules for our various promotions. This platform has been a great addition to our website and makes processing refunds and exchanges very easy. **What do you dislike about ReturnGO?** I would like the ability to go into the platform and create a return for a customer where I could override any rule that we have in place so we could handle some one-off customer experience issues. **What problems is ReturnGO solving and how is that benefiting you?** ReturnGo makes it very easy for customers to create returns and exchanges and has eliminated a lot of email requests from customers as they are able to create these directly from our website. ### 42. Ultimate Online Retailer Return Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2023 **What do you like best about ReturnGO?** The staff is attentive, knowledgable, courteous and is always very quick to resolve any issues expeditiously. The integration to shopify is seamless. As an administrator I frequently use this program and am very qualified to comment onits ease of use. **What do you dislike about ReturnGO?** There is nothing to dislike. The program is easy to use and ha s a number of intelligent features. **What problems is ReturnGO solving and how is that benefiting you?** Figuring out how to return online purchases can be a very frustrating experience. We have discovered that many of our customers found this returns solution to be very user friendly. The ease in which a return is processed is paramount to customer retention. We appreciate how effective ReturnGo is. It was one of the best decisions we have made for our online store. ### 43. Best decision for our small team/business! **Rating:** 5.0/5.0 stars **Reviewed by:** Nia N. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about ReturnGO?** The platform itself is super user friendly and easy to manouvre, especially for our wider team and those members who are not as tech friendly/savvy. The best part however, would be the team themselves! From the beginning, Noa (who onboarded us) was great with communications, super friendly and so easygoing to work with. She was responsive and accommodating for what our business needed, and made it all work so that it accommodated our budget as well. The whole team continued to provide us support tech-wise throughout the onboarding process, which really provided a much smoother transition and onboarding period. **What do you dislike about ReturnGO?** So far, nothing! Everything has been so wonderful. **What problems is ReturnGO solving and how is that benefiting you?** N/A ### 44. ReturnGo Review **Rating:** 5.0/5.0 stars **Reviewed by:** sinead d. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about ReturnGO?** Eyal and the team have been extremely helpful and quick to answer any questions I may have. Additionally, they are always looking for ways to improve and are always adding new features. **What do you dislike about ReturnGO?** It has been a seamless transition and I have been very happy using ReturnGo. **What problems is ReturnGO solving and how is that benefiting you?** They are synced with my warehouse inventory system, AIMS 360 which has made the return process much quicker. ### 45. Turn your 1 hour long return process into a 5 minute job **Rating:** 5.0/5.0 stars **Reviewed by:** Paul B. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about ReturnGO?** The variety of different variable you can use to create your return policies, and the support team is absolutely incredible with helping out. **What do you dislike about ReturnGO?** There is nothing I dislike about ReturnGo **What problems is ReturnGO solving and how is that benefiting you?** Our business has a number of different products that each require different return resolutions and each return has to be treated differently. to save time and labour we were able to make this hour (sometimes 2-hour) long job into a 5 minute task. ### 46. Fast Integration and good features **Rating:** 5.0/5.0 stars **Reviewed by:** Andre B. | Solutions Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about ReturnGO?** What I most like about Return Go is the fexibility to use and create the rules. The API integration was easy and fast. We use everyday and we have no complains at all. When I need assistance, the customer support is really fast. **What do you dislike about ReturnGO?** Not to say now. We are currently happy with the system. **What problems is ReturnGO solving and how is that benefiting you?** We decided to go with Return Go because our previously solution was closing and we need a new solution to replace it. ### 47. Customer is key **Rating:** 5.0/5.0 stars **Reviewed by:** Mark F. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about ReturnGO?** In all honesty, the platform is awesome, but I have to say that the customer service we have received from in particular Noa & Junessa is so much more than could have been anticipated. There is never a no, even if something cant be done, they will try and help to get it done. The platform itself has saved uncountable man hours in our returns process, and has seen our own customer retention grow, as it is so simple to use for both customers and retailers **What do you dislike about ReturnGO?** There is no return integration with our WMS, however, I know they are working on this. They are also working on a direct integration with Royal Mail to eliminate a third party having to be used. **What problems is ReturnGO solving and how is that benefiting you?** As previous, it has reduced by an uncountable amount, the man hours previously used to process returns, leaving the CS team with more time to focus on other issues from customer. The automation has vastly reduced customer interaction and the option to choose the outcome is a huge asset ### 48. Speedy Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about ReturnGO?** The return portal is reliable and easy to use for our customers. If we ever have any questions, their chatbot responds promptly and fixes our concern quickly. **What do you dislike about ReturnGO?** There is nothing we don't like. It works exactly how we want it to. **What problems is ReturnGO solving and how is that benefiting you?** They're return portal allows our customers to request a return which saves us time from potential emails and phone calls. Plus it gives the customer a better experience as many people want to be able to create a return without needing to contact a company. ### 49. Best app on the market for returns! **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea E. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2023 **What do you like best about ReturnGO?** We absolutely love RetrunGo! It makes returns seamless for our customers and has reduced the amount of time spent on returns by over 50%. I would highly recommend using ReturnGo as it's definitely the best returns app on the market. **What do you dislike about ReturnGO?** Nothing at this time! We have had great success with ReturnGO **What problems is ReturnGO solving and how is that benefiting you?** The use of ReturnGo has simplified our Customer Service department call logs ### 50. Top Notch Company! **Rating:** 5.0/5.0 stars **Reviewed by:** Feelgoodz L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about ReturnGO?** We started our initial account with ReturnGO for a flash sale because our previous returns service lacked the necessary features and was cost-prohibitive for one month of service. While ReturnGO was initially meant to be a temporary solution, we were so absolutely blown away by the outstanding level of service that we received from them that we switched our website over too! With ReturnGO, we have: -All the features we need and more -Unmatch innovation - ReturnGO devs have created personalized solutions for issues that have popped up for us! -Outstanding care, quick service, and attention to detail. -Access to 24-7 chat support is a great feature, and every person I've chatted with has been helpful, kind, and knowledgeable. Thank you Lian, Mike, Nikki, and more! -Affordability -Intuitive platform and reporting One of the founders, Eyal, has even gone out of his way on multiple occasions to ensure our business needs are met! We are pleased with ReturnGO and highly recommend their services! **What do you dislike about ReturnGO?** We haven't had any issues with our services! **What problems is ReturnGO solving and how is that benefiting you?** We had major problems with return services working for our flash tv sales after the microsite was taken down down. We talked to 5+ of the major return companies and none of them had a workable solution despite the much higher cost. ReturnGO created a solution for us that works perfectly and they are affordable! - [View ReturnGO pricing details and edition comparison](https://www.g2.com/products/returngo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+20%3A59%3A30+-0500&secure%5Bsession_id%5D=0112c0e9-13e2-474e-9bfb-9b8eafa93353&secure%5Btoken%5D=afcaef06027ee70b5d83393987aa7903339268f5c6c66b45619d344a7d6f9202&format=llm_user) ## ReturnGO Integrations - [EasyPost](https://www.g2.com/products/easypost/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) ## ReturnGO Features **Labels** - Label Printing - Return labels - Bar codes **Integrations** - E-Commerce - WMS - Accounting - OMS **Order management** - Order tracking - E-commerce integrations - Manage orders - Order Status **Tracking** - Shipping - Inventory **Carrier and rate management** - Quick rate comparison - Vendor availability **Transactions** - Exchange - Approvals - Refund - Credit **Reports** - Shipment reports ## Top ReturnGO Alternatives - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (309 reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (573 reviews) - [parcelLab](https://www.g2.com/products/parcellab/reviews) - 4.6/5.0 (256 reviews)