Radim V.
RV
Radim V.
online marketér
Small-Business (50 or fewer emp.)
"Retino made easy to manage returns and complaints"
5/5
What do you like best about Retino?

I was hesitant to try Retino at first, but now I can't imagine running my e-shop without it! The tool is incredibly efficient, and I love how I can communicate with customers directly within the platform. The automation features are excellent, and the interface is user-friendly. Retino has made it so much easier to manage returns and complaints. Review collected by and hosted on G2.com.

What do you dislike about Retino?

I have no dislike about Retino, it is a great tool. Review collected by and hosted on G2.com.

VM
Vojtěch M.
Small-Business (50 or fewer emp.)
"The perfect tool for every e-shop. Retino helps us save time."
5/5
What do you like best about Retino?

The perfect tool for every e-shop. Retino helps us save time. With one click, we order transport for the customer and send him instructions at the same time. Our customers are happy with the tool and so are we! :) Review collected by and hosted on G2.com.

What do you dislike about Retino?

Nothing - everything is simple and user friendly :) Review collected by and hosted on G2.com.

Andrea G.
AG
Andrea G.
Co-Owner
Small-Business (50 or fewer emp.)
"Very helful tool for returns and claims"
5/5
What do you like best about Retino?

It completely changed the way we deal with returns and claims, and our customers find it really helpful, too. Review collected by and hosted on G2.com.

What do you dislike about Retino?

It works perfectly without any management for 2+ years, it is just that we found setting up a bit complicated. Review collected by and hosted on G2.com.

Verified User in Luxury Goods & Jewelry
AL
Verified User in Luxury Goods & Jewelry
Small-Business (50 or fewer emp.)
"Great tool for satisfied customers"
5/5
What do you like best about Retino?

Retino makes the process of returns much easier, faster, much more effective and easy for our customers. We can check the status of any claim anytime and inform the customers. The customers receive emails everytime, we change the status. Difefrent departments of our company have access to Retino so the internal communication is also held in Retino. Trackable, easy. Review collected by and hosted on G2.com.

What do you dislike about Retino?

Not much to write. Actually, we are happy we have decided to start with Retino. It makes our work easier. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
AA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"We really like working with Retino"
4.5/5
What do you like best about Retino?

Before Retino, we were struggling to keep track of returns and complaints. But now everything is in one place, and we have a clear overview of all cases. The platform is easy to use, and we love the statistics that help us analyze our performance. Retino has been a game-changer for us! Review collected by and hosted on G2.com.

What do you dislike about Retino?

Setting up automatic e-mails for customers is not really user-friendly and took us a little bit more time than it could have. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Works very well."
5/5
What do you like best about Retino?

Pleasant user interface and is easy to use for both our customers and admins. Makes tracking returns fun. :) Review collected by and hosted on G2.com.

What do you dislike about Retino?

Not very suitable for on-demand customizations. Review collected by and hosted on G2.com.

Lukáš S.
LS
Lukáš S.
Majitel
Small-Business (50 or fewer emp.)
"Retino definitely helps us in many areas around handling returned products."
5/5
What do you like best about Retino?

Personally, I like collecting valuable data that helps us improve our services. Review collected by and hosted on G2.com.

What do you dislike about Retino?

There is nothing I don't like about Retino. Review collected by and hosted on G2.com.