--- title: Retently Reviews meta\_title: 'Retently Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 29 reviews by the users' company size, role or industry to find out how Retently works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 29 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Retently Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Retently but has limited features. Are you part of the Retently team? [Upgrade your plan](https://my.g2.com/retently/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Retently is one of the leaders in the customer experience management industry. We help both Customer Experience and Product teams to better understand their customers and take feedback-based actions. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey with our easy to personalize & quick surveys, which display as personalized conversations that generate higher than average response rates. Customer Retention Increase customer retention by automating follow-up messages with at-risk accounts or setting up internal notifications to ensure that the appropriate team is notified and can take the necessary action to prevent a churn or an unflattering online review. Additionally, use our auto-replies to transform a great NPS score into a sparkling online review that will boost your visibility and online performance. Analyze & Predict Analyze sentiment, easily spot trends, and understand the key drivers impacting CX. Get a better understanding of how your clients feel about your product and predict future behavior. * * * Seller [Retently](https://www.g2.com/sellers/retently) Discussions [Retently Community](https://www.g2.com/products/retently/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Grigore Raileanu (Entrepreneur) Show More ## Pricing Pricing provided by Retently. ### BASIC Starting at $25.00 Per Month ### PRO Starting at $199.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/retently/pricing) ## Top-Rated Alternatives [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![SurveyMonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ View All Alternatives ](https://www.g2.com/products/retently/competitors/alternatives) ## User Insights Average based on 29 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Mid-Market (51-1000 emp.) 12/19/2025 "Retently - OUTSTANDING customer service" 5/5 What do you like best about Retently? We use Retently to send out NPS surveys. Everything always works well sending surveys and receiving responses. Where they really shine is in their customer service. They're always EXTREMELY responsive via chat and very helpful. Even with that, we recently had a customer service experience with them where they went above and beyond. We use another vendor's automation to send out and receive responses to some of our surveys. The automation started failing recently. We quickly confirmed that no changes were made by us or by Retently, and we confirmed that the issue only exists when using the automation software. Automation software vendor collected a bunch of info but weeks later, no fix was in sight. Retently had been extremely helpful while the other vendor tried to solve the issue and then took it upon themselves to modify their systems to come up with a creative solution that would allow us to continue using our current automation software and start sending out surveys again! Way above and beyond anything I would have expected, they put a lot of effort into solving a problem that wasn't of their making - thanks Retently! Review collected by and hosted on G2.com. What do you dislike about Retently? Our experience has been great, no downsides to speak of. Review collected by and hosted on G2.com. What problems is Retently solving and how is that benefiting you? Sending satisfaction surveys, receiving responses, performing customer satisfaction analytics. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite ![Miha M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miha M.") MM Miha M. COO Small-Business (50 or fewer emp.) 7/12/2024 "The System and its Support is on very high standard." 5/5 What do you like best about Retently? The system itself and their helpful support. Review collected by and hosted on G2.com. What do you dislike about Retently? You have to assess what you need it for. I would need some more functions but we are solving it with Alex. Review collected by and hosted on G2.com. What problems is Retently solving and how is that benefiting you? Helping us to get info about guest experience for our services. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Stevan N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stevan N.") SN Stevan N. Founder and Chief of Operations Mid-Market (51-1000 emp.) 1/11/2024 "Decent product, But Terrible Service and Lack of Understanding" 1.5/5 What do you like best about Retently? As a startup doing feedback management for the first time, we compared many software and found Renetly suited to our needs. It's simple and easy to execute. Does the job well based on the trials we took Review collected by and hosted on G2.com. What do you dislike about Retently? Well since we were exploring such software for the first time we tried multiple attempts using the free trial ( which I didn't think was wrong), to make sure this was right for us and then took some time to finalize. However, once we expressed the intention to purchase, we were informed that they would not provide us the service stating we used too many trials ( I mean the trial is for exploring the platform right! we never sent any campaign through that), and no specific reason was given. Despite requesting reconsideration and being ready to pay USD 300 for the plan, the team stopped responding to us. We wasted 3 weeks exploring this software I am amazed to see such arrogance in today's day and time. Review collected by and hosted on G2.com. What problems is Retently solving and how is that benefiting you? It was meant to collect feedback from our B2B clients on the project experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AG Anneliese G. Operations Admin Small-Business (50 or fewer emp.) 11/14/2022 "Expert Advice, Made the Process Simple" 5/5 What do you like best about Retently? We reviewed about 8 firms before selecting Retently to assist us with our new NPS project. Our onboarding process couldn't have been smoother! I know that NPS is a deceptively simple survey that produces excellent results when the open-ended questions/responses are correctly designed. Daniela took us from our ideal and helped us implement the survey in a very timely manner. She has been such a joy to work with! In addition, the owner, Greg, was involved in our initial conversations and has been very responsive and helpful in setting up our accounting properly. The results we have already received (in 2 weeks since our official launch) have been overwhelming, mostly positive, and helpful. The analytics have been designed to provide our leadership the information they are looking for from our clients. We plan to expand our survey program over time, and I am looking forward to that experience as well! Review collected by and hosted on G2.com. What do you dislike about Retently? I really don't have much to say that I dislike. I am aware that the firm's employees are physically spread out, and I had concerns about how that would affect responsiveness. I am delighted to report that this has never been an issue. Every single person (except an initial salesperson who left the firm) has been extremely responsive. In fact, when that salesperson left the firm, I received a timely follow-up from the firm's owner, helping me get my questions answered. I have had nothing but positive experiences with the firm. Review collected by and hosted on G2.com. What problems is Retently solving and how is that benefiting you? At the beginning of the year, our leadership team set a goal to get current, actionable feedback from our clientele. We ran a survey in 2016 that had many questions, and our response rate wasn't the best. With the current round of surveying, our team wanted to be able to gather feedback and take action on any neutral or negative feedback. So far, the program is working better than even our Retently consultant, Daniela, expected, and we couldn't be more pleased! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Carl (Karlos) B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carl (Karlos) B.") CB Carl (Karlos) B. Director Small-Business (50 or fewer emp.) 10/4/2022 "Flexible, easy to use, great integrations and even better knowledge base" 4.5/5 What do you like best about Retently? The interface is very clear and easy to navigate and the reporting dashboard makes it easy for me to communicate with other senior stakeholders what our current NPS score is. I love the integration with Hubspot which I've been able to further extend via Zapier to suit our particular business requirements. Best of all, I like that whenever I've got a question about the tool, or NPS best practice in general, Retently have a knowledge base article covering it - and they are usually among the first results in Google search too - or if they don't, their customer support team is only ever a live chat message away. Review collected by and hosted on G2.com. What do you dislike about Retently? I've only hit two snags with the tool, neither of which are that big of a deal. Firstly, I wanted to be able to send a very basic NPS nsurvey email, without all the HTML. This wasn't possible within Retently - you have to use their templates which can't easily be customised to this degree - however, you can still create an email like this using HubSpot or other email provider that the tool integrates with, so I could still achieve the desired result. Secondly, I had hoped for a live 'widget' that I could embed on our website to show our current NPS score in an honest way, like you can get for G2. This doesn't exist within Retently, but their customer service team passed on the suggestion to the product team, so it might happen in the future! Review collected by and hosted on G2.com. What problems is Retently solving and how is that benefiting you? Retently helps us to understand customer sentiment at various stages of the customer lifecycle. This helps us to determine where our team is succeeding - so we can celebrate that success and recognise those employees that are going above and beyond - and where we need to look for improvements so that we can improve the experience for our clients. Ultimately, it is one of a number of initiatives that underpins our desire for continuous improvement and business excellence. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JI Jelena I. Digital marketing expert Oil & Energy Mid-Market (51-1000 emp.) 1/20/2023 "Awesome app & support!" 5/5 What do you like best about Retently? Our company has been using Retently for a while now, the app works great, BUT it is the support that is fantastic! Quick, detail-oriented, very helpful. Review collected by and hosted on G2.com. What do you dislike about Retently? no thing so far. Everything is for more than 5\* Review collected by and hosted on G2.com. What problems is Retently solving and how is that benefiting you? we use automations for our longer list of user, and we like it Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TH Tom H. Group Head of IT Mid-Market (51-1000 emp.) 6/13/2022 "Retently has given us the insight needed to evaluate the services we are offering" 5/5 What do you like best about Retently? Ease of use and simple reporting. The Basic license we have is enough to get us going for now. Once we have a more established setup and adoption I would increase the license to get more useful features. Review collected by and hosted on G2.com. What do you dislike about Retently? The only thing I dislike is when reporting on feedback tags, it doesn't always match up the NPS dashboard for that month. Also, clicking on 'view more' takes you to the reporting screen and then you have to reinput all the filters again. Review collected by and hosted on G2.com. Recommendations to others considering Retently: Retently does what it says on the tin. I reviewed a couple of products and this one was simple to demo and then implement. It has been a game-changer in reporting on our current services being offered to our customers and offering feedback back to the teams supporting our clients. The options in which we can get surveys out to customers are great and the email NPS scoring is simple for our customers to use. Review collected by and hosted on G2.com. What problems is Retently solving and how is that benefiting you? Evaluating the services offered and the customer feedback loop was something we had missing for some time. The reporting I get back from Retently has made a huge difference in how we report back to companies and has helped input and prioritise our continuous service improvement plan. It also plays a part in rewarding the team as feedback about the agents working on tickets is adequately as important as getting feedback on the service. The team feel more empowered and know they are doing a good job. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AW Abbe W. Operations Director Small-Business (50 or fewer emp.) 11/19/2022 "Retently is so user friendly and the customer service is excellent!" 5/5 What do you like best about Retently? I originally reviewed several products offering the same or a similar solution. I found Retently the most user friendly experience. Review collected by and hosted on G2.com. What do you dislike about Retently? I would like to be able to export data more simply with the package we have but don't think we can. Review collected by and hosted on G2.com. What problems is Retently solving and how is that benefiting you? It's proving us with valuable customer feedback. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 6/20/2022 "Easy to use, easy to view data" 4/5 What do you like best about Retently? We use Retently for our bi-annual Net Promoter Score surveys and find that it facilitates this survey in a simple and practical way. We haven't really used other tools to see how it rates against other potential NPS survey tools. Review collected by and hosted on G2.com. What do you dislike about Retently? One challenge is getting the data right at the start of the survey to make sure we can drill into data insights once the NPS results come through. Some suggested templates for common use of the tool would be useful to less mature organisations to gain value from Retently's experience and knowledge. Review collected by and hosted on G2.com. What problems is Retently solving and how is that benefiting you? Retently provides data visualisation tools for our survey data and makes the data analysis more efficient than someone fiddling in a spreadsheet or presentation slides. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jake A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jake A.") JA Jake A. Product Manager Mid-Market (51-1000 emp.) 6/2/2022 "Simple tool for powerful insights" 4.5/5 What do you like best about Retently? Retently's value is its simplicity and ease of use while delivering high-value insights. It was incredibly easy to get set up and start collecting our user's ratings and feedback quickly. They have a high-touch support team and transparent product team, which I appreciate as well. Review collected by and hosted on G2.com. What do you dislike about Retently? I haven't found anything to dislike about Retently. Keep it up! Review collected by and hosted on G2.com. What problems is Retently solving and how is that benefiting you? Helping us collect consistent insights and data on what our customers think of our products, and providing easy-to-read reports and simple analytics to uncover opportunities for improvement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Retently? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Retently ](https://www.g2.com/products/retently/discussions/new) GU Guest User • Last activity about 4 years ago How much does NPS software cost? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-much-does-nps-software-cost) [ View all Discussions ](https://www.g2.com/products/retently/discuss) ## Pricing Options Pricing provided by Retently. ### BASIC Starting at $25.00 Per Month ### PRO Starting at $199.00 Per Month ### ENTERPRISE Starting at $599.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/retently/pricing) Retently Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1be08fde305558a32ebefccbe7b5c180/delighted.png "Product Avatar Image") Delighted 4.7/5(60) [ Compare Now ](https://www.g2.com/compare/delighted-vs-retently) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_445a26ebb2994878a27e1c965e65c363/asknicely.png "Product Avatar Image") AskNicely 4.7/5(1,050) [ Compare Now ](https://www.g2.com/compare/asknicely-vs-retently) ##### Categories on G2 [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management) ##### Explore More [Best online registration tools for workshops](https://www.g2.com/discussions/best-remote-management-software-for-tech-startups)[What's the best SMS marketing platform for brands building a dedicated customer communication channel from scratch?](https://www.g2.com/discussions/what-s-the-best-sms-marketing-platform-for-brands-building-a-dedicated-customer-communication-channel-from-scratch)[What are the top NLP platforms for enterprises that need strong API support so development teams can integrate language capabilities without rebuilding from scratch?](https://www.g2.com/discussions/what-are-the-top-nlp-platforms-for-enterprises-that-need-strong-api-support-so-development-teams-can-integrate-language-capabilities-without-rebuilding-from-scratch) [What failover and high availability capabilities should teams evaluate in web server accelerator solutions?](https://www.g2.com/discussions/what-failover-and-high-availability-capabilities-should-teams-evaluate-in-web-server-accelerator-solutions)[Most efficient ID verification software for ecommerce sites](https://www.g2.com/discussions/most-efficient-id-verification-software-for-ecommerce-sites)[Pros and Cons Details](https://www.g2.com/products/retently/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)