Fairly easy to use and has lots of customizations available. Can rely on Retently for HighTech/Low Touch customer segments. The cost is pretty good compared to the market. Support is readily available and helpful. Review collected by and hosted on G2.com.

The integrations can use some work. I try to integrate with Intercom but it's not so smooth. I end up manually importing contacts. Review collected by and hosted on G2.com.

Retently's customer support is fantastic. They have a rapid response time and don't hesitate to get the right people on a call to help their customers succeed. The platform itself is primarily intuitive and gets the job done to help with NPS implementation and programming! As someone who helped implement, but wasn't the primary user, I appreciated the ease of integrating the tool with other platforms like Intercom. Review collected by and hosted on G2.com.

I don't think it's always easy to navigate the product and find the data that you need from each type of report. That could be more intuitive for the user. Review collected by and hosted on G2.com.

Everything about Retently is amazing. When we first signed up it was rather limited in terms of features but the Dev Team at Retently work hard and have continued to push out updates and provide changes based on feedback. The design is clean and easy to understand. Set up was incredibly easy and we were up and running within hours. Support has been fantastic. And whats more, it is incredibly affordable. Strongly recommend. This is a fantastic product. Review collected by and hosted on G2.com.

There is nothing I dislike about Retently. It is fantastic. Review collected by and hosted on G2.com.

The client support has been incredible. Super easy to set up and user friendly. Review collected by and hosted on G2.com.

The integration with Salesforce isn't as smooth and intuitive as I would like. Review collected by and hosted on G2.com.

The support and guidance from the Retently team trumps any other experience Review collected by and hosted on G2.com.

The product is a tad layered - where some of the core features are were a bit difficult to find at first without the help of the team - but easy to use once you get familiar. Review collected by and hosted on G2.com.

I have evaluated many different NPS software provider and Retently already there was my favorit and I never regretted my choice! We are using Retently for our customer NPS surveys and will soon start to use its multiple question survey for other surveys as well. It is easy to set up with fully customizable templates (language, brand, texts) and even more easy to analyse and visualize the results at the end with custom feedback tags and other visualization features. It has a cool dashboard with instant access to all NPS results and different segments. They improve and add usefull features on a frequent basis, which makes it even more fun to work with!

In short: Clean & easy UX, many features but simplified and not overloaded, perfect fit for our use case, fully integratable with all tools that you need, fast and perfect customer support (instant live chat & email), freedom in template design & customization, good pricing ... Review collected by and hosted on G2.com.

So far nothing, everything works smooth and nicely. Review collected by and hosted on G2.com.

Lots of features to create NPS surveys, and a great customer support Review collected by and hosted on G2.com.

So far everything is fine, nothing to complain Review collected by and hosted on G2.com.

Good product, easy to integrate, great CS Review collected by and hosted on G2.com.

clunky at times, bugs at times, fine otherwise Review collected by and hosted on G2.com.

I like the ability to sort and export feedback easily Review collected by and hosted on G2.com.

Setting up the campaign had a lot of clicks and it wasn't always clear it had saved, but I got through it Review collected by and hosted on G2.com.

Cool care team; integrations with messaging platform (like intercom, slack) Review collected by and hosted on G2.com.

There are zero dissadvantages. Product works pretty well and support team can help you with everything Review collected by and hosted on G2.com.