# Best Online Reputation Management Software - Page 2 *By [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)* Online reputation management software allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. Companies hoping to promote their brand through positive online user reviews will use online reputation management software to capture negative experiences. The products also provide mechanisms for users to submit new reviews through email or advertising campaigns. The products provide platforms that marketing teams use to aggregate and interpret their company’s online reputation. Teams will often utilize digital forms provided by the platform to conduct email campaigns and harness new reviews. Many products also possess monitoring tools to discover discussions and posts from users on social media. These products differ from [social media monitoring](https://www.g2.com/categories/social-media-monitoring) software in that they aim to collect online reviews, but can include social media features. There is confusion, but little crossover with [product review](https://www.g2.com/categories/product-reviews) software. Those tools host customer reviews on e-commerce sites and provide little monitoring or management capabilities. To qualify for inclusion in the Online Reputation Management category, a product must: - Monitor online review sites for new and existing negative reviews - Have a management platform to aggregate and interpret online reviews - Create alerts and reports regarding a brand's current online reputation - Provide forms or a vehicle to garner new online reviews ## How Many Online Reputation Management Software Products Does G2 Track? **Total Products under this Category:** 337 ### Category Stats (May 2026) - **Average Rating**: 4.54/5 (↑0.01 vs Apr 2026) - **New Reviews This Quarter**: 512 - **Buyer Segments**: Small-Business 40% │ Mid-Market 39% │ Enterprise 21% - **Top Trending Product**: Kudo (+0.417) *Last updated: May 18, 2026* ## How Does G2 Rank Online Reputation Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 38,800+ Authentic Reviews - 337+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Top Online Reputation Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,939 reviews) | Review automation and messaging for multi-location brands | "[User-Friendly Platform + Top-Notch Support Team!](https://www.g2.com/survey_responses/birdeye-review-10657558)" | | 2 | [SOCi](https://www.g2.com/products/soci/reviews) | 4.5/5.0 (3,928 reviews) | Multi-location social and review management at scale | "[SOCi Centralizes Multi-Location Management and Keeps Brand Consistency](https://www.g2.com/survey_responses/soci-review-11285287)" | | 3 | [Reputation](https://www.g2.com/products/reputation/reviews) | 4.6/5.0 (2,405 reviews) | Reputation scoring and social management for multi-property operators | "[Good Product with room for improvement](https://www.g2.com/survey_responses/reputation-review-8326857)" | | 4 | [Yext](https://www.g2.com/products/yext/reviews) | 4.4/5.0 (1,087 reviews) | Listing accuracy and review management across directories | "[Transparent Listings Management with Industry-Leading Publisher Reach](https://www.g2.com/survey_responses/yext-review-12638314)" | | 5 | [Podium](https://www.g2.com/products/podium/reviews) | 4.6/5.0 (2,012 reviews) | SMS-first communication with review automation for local businesses | "[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)" | | 6 | [HighLevel](https://www.g2.com/products/highlevel/reviews) | 4.6/5.0 (623 reviews) | All-in-one marketing platform for digital agencies | "[Outstanding C ***** 5 stars for Mari Aguilar. she needs a raise I will be sending her boss an email](https://www.g2.com/survey_responses/highlevel-review-12853292)" | | 7 | [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) | 4.6/5.0 (5,281 reviews) | Buyer intent and verified reviews for B2B software vendors | "[G2’s Authentic Reviews and Well-Categorized UI Made RevOps Research Easy](https://www.g2.com/survey_responses/g2-marketing-solutions-review-12852103)" | | 8 | [Liftify](https://www.g2.com/products/liftify/reviews) | 5.0/5.0 (153 reviews) | Automated Google review generation for service businesses | "[Liftify: One-Stop Shop for Effortless Multi-Location Review and Survey Management](https://www.g2.com/survey_responses/liftify-review-12331773)" | | 9 | [NiceJob](https://www.g2.com/products/nicejob/reviews) | 4.8/5.0 (409 reviews) | Hands-free review automation for trade and home service businesses | "[Scalable Review Generation for Productized Agency Client Delivery](https://www.g2.com/survey_responses/nicejob-review-12706891)" | | 10 | [Yotpo](https://www.g2.com/products/yotpo/reviews) | 4.3/5.0 (255 reviews) | — | "[Yopto is an essential tool for sales websites.](https://www.g2.com/survey_responses/yotpo-review-12394874)" | ## Which Online Reputation Management Software Is Best for Your Use Case? - **Leader:** [Birdeye](https://www.g2.com/products/birdeye/reviews) - **Highest Performer:** [Liftify](https://www.g2.com/products/liftify/reviews) - **Easiest to Use:** [Liftify](https://www.g2.com/products/liftify/reviews) - **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews) - **Best Free Software:** [Birdeye](https://www.g2.com/products/birdeye/reviews) ## Which Type of Online Reputation Management Software Tools Are You Looking For? - [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) *(current)* - [Local SEO Software](https://www.g2.com/categories/local-seo) - [Local Listing Management Software](https://www.g2.com/categories/local-listing-management) - [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms) --- **Sponsored** ### Alchemer Reputation Management Alchemer Reputation Management (formerly Chatmeter) is a multi-location reputation and customer experience platform that helps enterprise and multi-site brands manage reviews, analyze customer sentiment, and drive location-level improvements at scale. Built specifically for organizations operating across dozens, hundreds, or thousands of locations, it goes beyond basic review monitoring to connect feedback directly to operational action. What is Alchemer Reputation Management used for? Alchemer Reputation Management is used to monitor and respond to online reviews across platforms, analyze customer sentiment by location, standardize feedback workflows across distributed teams, and surface location-specific insights that drive measurable improvements in customer experience. Common use cases include multi-location review response programs, Voice of Customer (VoC) initiatives, franchise experience management, and brand reputation monitoring across social media and review sites. Who is Alchemer Reputation Management for? Alchemer Reputation Management is purpose-built for corporate teams and regional managers overseeing multiple physical locations — including retail chains, restaurant groups, healthcare networks, hospitality brands, financial services branches, and franchise systems. It serves CX leaders, marketing teams, and operations managers who need a single, unified view of customer sentiment across their entire location portfolio. Key capabilities: - Centralized review and feedback aggregation from Google, Yelp, social media, surveys, and other channels — unified into a single location-level dashboard - AI-powered sentiment and thematic analysis that identifies the underlying drivers of customer satisfaction and dissatisfaction beyond star ratings and scores - At-scale review response tools that enable teams to respond to customer feedback promptly and consistently across every location - Standardized workflows that give frontline operators and regional managers clear, prioritized, actionable guidance — not just data - Location-specific action prioritization that transforms unstructured feedback into ranked improvement opportunities by site - Cross-location benchmarking to identify top-performing locations, flag underperformers, and share best practices across the organization How does Alchemer Reputation Management compare to other reputation management platforms? Unlike general-purpose review management tools, Alchemer Reputation Management is built for the operational complexity of multi-location enterprises. Where platforms like Birdeye or Podium focus primarily on review generation and automation, Alchemer emphasizes turning feedback into location-level operational action — making it a strong fit for brands that need to drive consistent customer experiences across a distributed footprint, not just improve their star ratings. Bottom line: Alchemer Reputation Management helps multi-location brands close the gap between listening to customers and acting on what they say — delivering consistent, high-quality experiences at every location and protecting brand reputation at scale. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=262&secure%5Bdisplayable_resource_id%5D=262&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=262&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=18216&secure%5Bresource_id%5D=262&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonline-reputation-management&secure%5Btoken%5D=98be70541b6b3ccd0e0b45fa90d9542294ba25f3349ba1b2c300c8de02f47a1d&secure%5Burl%5D=https%3A%2F%2Fwww.alchemer.com%2Fl%2Falchemer-reputation-management-g2&secure%5Burl_type%5D=custom_url) --- ## Buyer Guide: Key Questions for Choosing Online Reputation Management Software Software ### What does online reputation management software do? I describe online reputation management software as a system that consolidates all conversations about a business in one place. These platforms collect mentions, reviews, listings data, and social feedback so brands can understand how customers are talking about them across the internet. Instead of switching between review sites, directories, and social feeds, users get a continuous view of what’s shaping public perception and where attention is needed. ### Why do businesses use online reputation management software? Based on G2 user insights, the biggest barrier I hear about in maintaining credibility is simply keeping up with the volume of public feedback. Comments appear at all hours, often across dozens of channels, and missing something important can affect trust. ORM tools help teams stay ahead of those moments by organizing, alerting, and clarifying what matters most. Drawing from G2 reviewer patterns, several benefits show up: - Many users mention that consolidated monitoring saves hours that would otherwise be spent manually checking platforms. - A lot of reviewers call attention to real-time alerts that help teams address issues before they spread. - People frequently note how sentiment dashboards make it easier to understand customer tone at scale. - Dozens highlight the value of reports that link rating trends with sales or local visibility. These shared observations show how ORM platforms support teams responsible for brand stability and customer confidence. ### Who usually uses online reputation management software? From the G2 data I’ve reviewed, a wide range of teams rely on ORM software, but three groups stand out: - **Brand and marketing teams** working to maintain a consistent presence across every customer-facing channel. - **Customer success and CX leaders** who study repeated themes to improve service processes. - Operators managing multiple locations who need an organized way to assess performance store by store. Across roles, the common need is access to clear and timely information about how customers interpret their experiences. ### What types of online reputation management software should I consider for my business? G2 reviewers tend to categorize ORM tools by the depth of visibility they offer: - **Listening-focused tools** center around tracking mentions, ratings, and keywords across digital channels. - **Review-first platforms** emphasize collection, responses, and workflow management for customer feedback. - **Broad reputation suites** combine monitoring, reviews, listings, social tools, and analytics for teams that want full coverage. Each approach supports different maturity levels, depending on how widely a brand is discussed online and the level of structure the team requires. ### What are the core features to look for in online reputation management software? When I sort through G2 reviewer feedback for this category, several capabilities appear again and again: - **Unified monitoring** so teams can review mentions and ratings side by side. - **Automated notifications** for fresh reviews or urgent comments. - **Response management tools** that help teams stay consistent and on-brand. - **Listings oversight** to keep hours, addresses, and contact details accurate everywhere. - **Insight dashboards** that highlight patterns, emerging topics, and shifts in sentiment. - **Integrations** with CRM, support, and social platforms. ### What trends are shaping online reputation management right now? Currently, a few shifts are shaping this category: - **AI-driven summarization** that condenses large volumes of feedback into clear takeaways. - **Location-level intelligence** that helps businesses compare performance across regions. - **Automated response suggestions** to reduce the burden of managing high review volume. - **SEO-aligned listings tools** that connect reputation with local search performance. These trends show ORM tools evolving into more predictive and more operationally helpful systems. ### How should I choose an online reputation management software? For me, the best ORM platform is one that gives teams fast access to the signals that matter while reducing the noise that slows them down. The right product depends on the number of your locations, how active your customers are in public feedback channels, and how quickly your organization needs to respond. When those pieces fit, ORM software becomes a crucial part of maintaining a trustworthy online presence. ### What types of Online Reputation Management software should I consider? Looking at how G2 reviewers frame their platform choices, online reputation management tools generally cluster into a few patterns: - **Review generation and response platforms** focused on automating request campaigns and centralizing response workflows. - **Listings management solutions** prioritizing NAP data synchronization across directories. - **Multi-location brand management suites** combining social publishing, listings, review monitoring, and local analytics. - **Industry-specific reputation tools** built for real estate, healthcare, or staffing with workflows calibrated to those relationships. ### What does Online Reputation Management software do? When I look at this category, online reputation management software is essentially a set of tools that help businesses monitor, request, respond to, and analyze customer reviews across multiple platforms from a centralized interface. The way I see it across reviewer accounts, these platforms go beyond aggregating star ratings; they automate review request campaigns, synchronize listings across directories, and turn customer feedback into a managed operational process. ### Why do businesses use Online Reputation Management software? Across organizations, I have seen the same pattern: review activity grows beyond what manual monitoring can track, and businesses discover missed negative reviews and stale listings only after the damage is done. Based on the G2 user feedback I evaluated, several consistent motivations appear: - Reviewers describe reaching significantly higher review volumes within months of activating automated request campaigns. - Multi-location businesses describe reputation platforms as the mechanism for keeping name, address, phone, and hours synchronized across directories. - Marketing teams describe using positive reviews as social proof in advertising and proposals through a structured feed of authentic content. - Healthcare and legal businesses describe review volume as a direct driver of new patient and client acquisition. ### Who uses Online Reputation Management software primarily? From what I see in the G2 reviewer data, real estate, marketing agencies, and consumer services companies were the most represented, followed by health and wellness and veterinary businesses. - **Marketing managers and digital marketing leads** manage review response queues, request campaigns, and listing accuracy daily. - **Practice managers and hospital managers** use reputation management as a patient acquisition tool tied directly to appointment volume. - **Multi-location brand managers** maintain a consistent digital presence across locations at scale. - **Agency operators** manage reputation platforms on behalf of multi-location clients, requiring robust multi-client management features. ### What are the core features to look for in Online Reputation Management software? From the review data I evaluated, the platforms that perform best tend to include: - Automated review request campaigns triggered by transaction or visit events, as automation is what actually produces review volume. - Centralized response interface surfacing reviews from multiple platforms in a single queue with response templates. - Listings synchronization across major directories with bulk update capability across all locations. - Review analytics tracking volume, average rating trends, and response rates for performance benchmarking. - CRM or practice management integration to trigger review requests from existing records without manual list preparation. ### What trends are shaping Online Reputation Management software right now? From my review of recent G2 discussions, a few developments are reshaping buyer expectations: - **AI-generated response drafts** are becoming a standard buyer expectation, replacing manual composition with review-and-approve workflows. - **Social media integration reliability** remains a gap as Facebook and Instagram connections lag behind Google in stability. - **Multi-location comparative analytics** are a growing differentiator for enterprise buyers managing large location footprints. - **Review authenticity and moderation** is gaining importance as a trust signal in platform selection decisions. ### How should I choose Online Reputation Management software? The platforms I'd recommend are the ones that make review requests automatic and review responses fast. Use location count as your primary filter: single-location businesses need a different platform than multi-location operators, and the requirements diverge significantly once listings accuracy and coordinated response workflows enter the picture. --- ## What Are the Top-Rated Online Reputation Management Software Products in 2026? ### 1. [ConsumerAffairs.com](https://www.g2.com/products/consumeraffairs-com/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 15 **Product Description:** With ConsumerAffairs for Brands, you can take control of the conversation happening about your products and services. Our reputation management platform, allows brands to not only collect consumer reviews in multiple ways but also communicate and resolve consumer concerns, increase star ratings and generate new customer leads. #### What Are Recent G2 Reviews of ConsumerAffairs.com? **"[Great experience overall!](https://www.g2.com/survey_responses/consumeraffairs-com-review-856361)"** **Rating:** 5.0/5.0 stars *— John W.* [Read full review](https://www.g2.com/survey_responses/consumeraffairs-com-review-856361) --- **"[Understanding and responding to voice of the customer](https://www.g2.com/survey_responses/consumeraffairs-com-review-1201353)"** **Rating:** 4.5/5.0 stars *— Chelsea E.* [Read full review](https://www.g2.com/survey_responses/consumeraffairs-com-review-1201353) --- #### What Are G2 Users Discussing About ConsumerAffairs.com? - [What is ConsumerAffairs.com used for?](https://www.g2.com/discussions/what-is-consumeraffairs-com-used-for) ### 2. [ClearlyRated](https://www.g2.com/products/clearlyrated/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 125 **Product Description:** Founded in 2003 ClearlyRated is the leading client satisfaction and reputation management platform for professional service firms. Through our acquisition of Client Savvy in 2025, we are the market leader in AEC where our Client Savvy Platform was purpose built to solve a very practical problem: how to understand clients better, improve project relationships, and create more value without slowing delivery teams down. It was built within an architecture firm, for practitioners, to work in the real constraints of project-based professional services. For more than 20 years, ClearlyRated has focused on AEC and closely related professional services firms.  The company has helped more than 700 AEC firms design, deliver, and measure client experiences that drive growth, retention, and referrals. As pioneers and thought leaders in CX for professional services, ClearlyRated has led the movement to make CX measurable, actionable, and tied directly to business outcomes. Our Client Savvy  platform leverages the patented CX® (Client Experience Indicator), a 7-point sliding scale that evaluates how client experiences align with expectations. Our platform delivers higher response rates, richer insights, and earlier risk detection than traditional survey methods, while real-time dashboards, AI sentiment analysis, and analytics enable firms to respond quickly and strategically. Beyond technology, ClearlyRated partners with organizations to embed client experience into daily practice. Its programs, ranging from Client Perception Studies to ongoing Voice of the Client initiatives, help firms integrate feedback into business development, project delivery, and strategic planning. The result is reduced risk, improved retention, and stronger market differentiation. ### What Do G2 Reviewers Say About ClearlyRated? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **collaborative team** at ClearlyRated, highlighting their responsiveness and support, enhancing the overall experience. - Users find ClearlyRated's interface **easy to use** , streamlining survey management and enhancing client feedback collection. - Users praise the **excellent customer support** from ClearlyRated, highlighting responsiveness and helpfulness from their Customer Success Manager. - Users appreciate the **streamlined feedback process** and responsive support from ClearlyRated for enhancing client engagement. - Users appreciate the **meaningful improvements in feedback sharing and dashboard functionality** , enhancing collaboration and internal operations. **Cons:** - Users find the **pricing steep** , noting cheaper survey options may limit their willingness to fully leverage the service. - Users find the **lack of response options** in surveys limits feedback depth and creates challenges for smaller companies. - Users desire **better support and navigation** , expressing difficulty in managing feedback and navigating the website effectively. - Users feel that **considerable improvements are needed** in depth and usability for effectively managing collected data. - Users find the **difficult navigation** of ClearlyRated's interface frustrating, complicating their ability to access essential features. #### What Are Recent G2 Reviews of ClearlyRated? **"[Powerful Feedback, Easy Setup, Enhances Client Relations](https://www.g2.com/survey_responses/clearlyrated-review-12705325)"** **Rating:** 5.0/5.0 stars *— Laura B.* [Read full review](https://www.g2.com/survey_responses/clearlyrated-review-12705325) --- **"[Custom survey with great data analytics.](https://www.g2.com/survey_responses/clearlyrated-review-11050660)"** **Rating:** 4.5/5.0 stars *— Julia L.* [Read full review](https://www.g2.com/survey_responses/clearlyrated-review-11050660) --- #### What Are G2 Users Discussing About ClearlyRated? - [What is ClearlyRated used for?](https://www.g2.com/discussions/what-is-clearlyrated-used-for) ### 3. [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 229 **Product Description:** Since 2010, Shopper Approved has helped over 25,000 online businesses collect up to 10x more ratings and reviews than any other review platform online. Not only is Shopper Approved one of the leading online review platforms in the world, but we're also the #1 Rated Review Platform - with a 4.8-star rating on G2, a 4.8-star rating on Capterra, and a 4.7-star rating on Trustpilot (our direct competitor). We're also a two-time award-winning Inc. 500 company, an official Google Review Partner, and we have an A+ BBB rating. The thing that really sets Shopper Approved apart is our unique ability to help our clients to collect up to 10x more reviews than their competitors, and then display those reviews in as many strategic locations as possible, which drives more visibility, credibility, traffic, and conversions. Unlike other review platforms, we take a holistic, highly strategic approach to reviews and other forms of User-Generated Content (like Q&A), which, when search-optimized, gives our clients to ability to drive up to 4x more traffic to their website, and up to 9x higher conversion rates on individual product pages. We also offer a Double Your Reviews Guarantee - the first of its kind in the industry. Bottom line, if you just want reviews in order to check a box, then it doesn't really matter which review platform you use. But if you want to get more traffic and conversions, and become a leader in your industry, you want Shopper Approved. We have the reputation and the results that you need to take your company to the next level. If you want to see if we're a good fit, sign up for a free demo. There's no pressure and no obligation. ### What Do G2 Reviewers Say About Shopper Approved? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Shopper Approved, benefiting from its seamless integration and reliability. - Users value the **effective reputation management** provided by Shopper Approved, resulting in boosted SEO and increased sales. - Users commend **Shopper Approved's visibility growth** , significantly enhancing SEO and presenting authentic reviews across platforms. - Users value the **easy integrations** of Shopper Approved, enhancing efficiency in collecting and managing customer reviews. - Users rave about the **significant review increase** facilitated by Shopper Approved, enhancing customer engagement and satisfaction. **Cons:** - Users find the **admin interface outdated** , needing modernization for a better user experience and aesthetics. - Users note the **poor interface design** of Shopper Approved, citing its outdated looks and lack of modernization. - Users find Shopper Approved to be **expensive** due to unclear pricing and unexpected discretionary fees affecting budget management. - Users are disappointed by the **missing features** , particularly in multilingual support and advanced marketing analytics. - Users find the **dashboard difficult to navigate** , impacting their ability to efficiently find needed information. #### What Are Recent G2 Reviews of Shopper Approved? **"[Seamless Integration, Exceptional Customer Support](https://www.g2.com/survey_responses/shopper-approved-review-12671330)"** **Rating:** 5.0/5.0 stars *— Charlotte S.* [Read full review](https://www.g2.com/survey_responses/shopper-approved-review-12671330) --- **"[Empowers B2B with Seamless Feedback Collection](https://www.g2.com/survey_responses/shopper-approved-review-12669638)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/shopper-approved-review-12669638) --- #### What Are G2 Users Discussing About Shopper Approved? - [What is Shopper Approved used for?](https://www.g2.com/discussions/what-is-shopper-approved-used-for) - [What does Shopper Approved do?](https://www.g2.com/discussions/what-does-shopper-approved-do) - 1 comment - [How do you review a business on Google?](https://www.g2.com/discussions/how-do-you-review-a-business-on-google) ### 4. [Thryv](https://www.g2.com/products/thryv/reviews) **Average Rating:** 4.2/5.0 **Total Reviews:** 1,877 **Product Description:** Thryv is an AI-powered marketing and sales platform built specifically for small businesses, helping you market smarter, sell more, and grow faster—all from one centralized solution. Designed to replace disconnected tools, Thryv combines essential business software into one easy-to-use platform. Now including Keap, Thryv delivers powerful CRM software, marketing automation, and sales management tools that help small businesses capture more leads, automate follow-ups, and increase repeat business. With built-in tools for lead management, email and SMS marketing, pipeline tracking, and customer relationship management, Thryv + Keap help teams stay organized and close more deals. From getting found online with digital marketing tools to managing customer relationships and automating sales workflows, Thryv + Keap simplify every stage of the customer journey. The result is a scalable, all-in-one CRM and marketing platform that helps small businesses save time, increase efficiency, and focus on what matters most—running and growing their business. ### What Do G2 Reviewers Say About Thryv? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Thryv for scheduling appointments and managing customer interactions efficiently. - Users value the **efficiency of automation** in Thryv, as it helps save time and streamline processes effectively. - Users value the **automation features** of Thryv, simplifying follow-ups and enhancing client management efficiency. - Users praise the **excellent customer support** of Thryv, enhancing their overall experience and satisfaction. - Users appreciate the **helpful support** from Thryv, noting the responsiveness and assistance received in managing tasks. **Cons:** - Users feel that the **missing features** , like advanced invoice capabilities, limit the overall effectiveness of Thryv. - Users find the **learning curve steep** , requiring time to fully understand and navigate Keap's robust features. - Users express frustration with **pricing limitations** and insufficient support, affecting overall satisfaction with Thryv's functionality. - Users find the **limited features** of Thryv frustrating, desiring more customization and functionality for their needs. - Users find **Thryv's pricing model too expensive** , especially given the limitations on user licenses and contact lists. #### What Are Recent G2 Reviews of Thryv? **"[The Thryv/Keap Incodent](https://www.g2.com/survey_responses/thryv-review-4707323)"** **Rating:** 4.0/5.0 stars *— John B.* [Read full review](https://www.g2.com/survey_responses/thryv-review-4707323) --- **"[Great Support from Team](https://www.g2.com/survey_responses/thryv-review-9231078)"** **Rating:** 4.5/5.0 stars *— scott m.* [Read full review](https://www.g2.com/survey_responses/thryv-review-9231078) --- #### What Are G2 Users Discussing About Thryv? - [What is Thryv used for?](https://www.g2.com/discussions/what-is-thryv-used-for) - [How do I cancel Thryv?](https://www.g2.com/discussions/how-do-i-cancel-thryv) - [What is infusionsoft used for?](https://www.g2.com/discussions/what-is-infusionsoft-used-for) - 3 comments ### 5. [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 519 **Product Description:** From agency to enterprise, the Vendasta platform is the only end-to-end management software for selling digital solutions to local businesses. Consolidate your tech stack, acquire new clients, and bill and fulfill projects—all within a single platform. Vendasta turns complex data and instructions into easy-to-manage AI employees that work across the Vendasta platform, so businesses can grow while staying focused on what they do best. Vendasta’s AI employees come pre-configured with the skills and personality to fit any business. You can easily customize them using simple language too—no coding required. Whether it’s lead capture, automating customer communication, or managing content, the AI employees have you covered. ### What Do G2 Reviewers Say About Vendasta AI Platform? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer support** from Vendasta AI Platform, facilitating seamless onboarding and ongoing assistance. - Users value the **exceptional customer support** from Vendasta AI Platform, enhancing their onboarding and ongoing account management experiences. - Users value the **ease of use** of Vendasta AI Platform, simplifying marketing tasks and enhancing operational efficiency. - Users value the **robust features** of Vendasta AI Platform, which enhance client management and streamline daily tasks. - Users commend the **exceptional customer service** provided by Vendasta, highlighting dedicated support and effective onboarding assistance. **Cons:** - Users find the **learning curve steep** , as onboarding is complex and often feels disconnected from practical use. - Users find the **limited features** of Vendasta AI Platform create confusion and hinder seamless campaign management. - Users find the **difficult learning curve** of the Vendasta AI Platform frustrating, impacting onboarding and usability. - Users highlight **missing features** and clunky onboarding, making the Vendasta AI Platform less competitive in the market. - Users find the **complexity** of the Vendasta AI Platform overwhelming, making onboarding and integration challenging for new clients. #### What Are Recent G2 Reviews of Vendasta AI Platform? **"[Excellent Value, Easy to Use, and AI That Keeps Getting Better](https://www.g2.com/survey_responses/vendasta-ai-platform-review-12695901)"** **Rating:** 4.5/5.0 stars *— Zebulon W.* [Read full review](https://www.g2.com/survey_responses/vendasta-ai-platform-review-12695901) --- **"[Revolutionized Our Client Marketing with Seamless AI Integration](https://www.g2.com/survey_responses/vendasta-ai-platform-review-12265277)"** **Rating:** 5.0/5.0 stars *— Chris H.* [Read full review](https://www.g2.com/survey_responses/vendasta-ai-platform-review-12265277) --- #### What Are G2 Users Discussing About Vendasta AI Platform? - [How has CalendarHero improved your scheduling processes, and what features do you find most useful?](https://www.g2.com/discussions/how-has-calendarhero-improved-your-scheduling-processes-and-what-features-do-you-find-most-useful) - 1 comment - [What is Vendasta used for?](https://www.g2.com/discussions/what-is-vendasta-used-for) - [What is About.Me used for?](https://www.g2.com/discussions/what-is-about-me-used-for) ### 6. [rater8](https://www.g2.com/products/rater8/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 116 **Product Description:** Unlock unparalleled visibility and sustainable growth for your practice with the rater8 Visibility Engine (raVE), the only automated, HIPAA-compliant reputation management solution built specifically for healthcare. In an era where patients thoroughly research providers online before booking an appointment, maintaining a strong digital presence is vital for driving practice revenue and boosting new patient volume. With raVE, medical practices and hospitals can effortlessly cultivate 5-star reviews, capture real-time feedback, and enhance patient satisfaction. A polished online reputation means that healthcare organizations can quickly soar to the top of local and AI-generated search results, outshine their competition, and book more appointments. raVE also automates internal feedback processes through post-visit micro-surveys, giving patients a quick and easy opportunity to share their feedback. With the ability to benchmark performance against 30+ million data points, and with AI-powered tools to analyze patient sentiment, practices can uncover the operational insights necessary to make data-driven decisions that elevate the patient experience. You make patients happy. We make sure everyone knows about it. Take your practice from invisible to in-demand with rater8. ### What Do G2 Reviewers Say About rater8? *AI-generated summary from verified user reviews* **Pros:** - Users find Rater8's system incredibly **easy to use** , efficiently tracking their online reputation and integrating smoothly. - Users commend the **exceptional customer support** from Rater8, highlighting helpful and responsive representatives throughout their experience. - Users commend Rater8 for its ability to **significantly boost review volume and scores** , enhancing their online reputation effectively. - Users value Rater8's **comprehensive integration of review platforms** , enhancing review volume and improving online reputation effortlessly. - Users commend **Rater8's effective review management** , significantly enhancing their online reputation and patient engagement. **Cons:** - Users find it challenging to manage **review tracking** due to limitations with patient access and response automation. - Users find the **user interface challenging** , especially after hiatuses, due to unfamiliar navigation and layout changes. - Users find **difficult navigation** frustrating, often struggling to reacquaint themselves with tabs and dropdowns after breaks. - Users find the service **expensive** , especially with many alternatives offering similar features at lower costs. - Users find the **inadequate reporting** features challenging, making it hard to track issues effectively. #### What Are Recent G2 Reviews of rater8? **"[Lightning-Fast Support and a Helpful Client Success Manager](https://www.g2.com/survey_responses/rater8-review-12445678)"** **Rating:** 5.0/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/rater8-review-12445678) --- **"[Quick, Reliable Customer Support That Delivers](https://www.g2.com/survey_responses/rater8-review-12725376)"** **Rating:** 5.0/5.0 stars *— Emily N.* [Read full review](https://www.g2.com/survey_responses/rater8-review-12725376) --- #### What Are G2 Users Discussing About rater8? - [What is rater8 used for?](https://www.g2.com/discussions/what-is-rater8-used-for) - 1 comment ### 7. [BrightLocal](https://www.g2.com/products/brightlocal/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 221 **Product Description:** BrightLocal offers local SEO software and services that help businesses get found, chosen, and trusted in their local area. By combining AI-powered insights built on 16 years of proprietary local search data with expert-led services, BrightLocal simplifies local search marketing, enabling businesses to improve visibility, manage listings, and build stronger online reputations. Founded in 2009 and trusted by 15,000 small businesses and marketing agencies, BrightLocal provides organisations with the confidence to grow. ### What Do G2 Reviewers Say About BrightLocal? *AI-generated summary from verified user reviews* **Pros:** - Users value the **rank tracking capabilities** of BrightLocal, finding them essential for effective SEO analysis and strategy. - Users appreciate the **easy-to-use dashboard** of BrightLocal, simplifying local search and reputation management tasks. - Users appreciate the **ease of use** of BrightLocal, finding its dashboard simple and intuitive for managing SEO tasks. - Users find the **review management** in BrightLocal to be essential for enhancing their online reputation effortlessly. - Users love the **efficient tracking capabilities** of BrightLocal, enhancing their local search rankings effortlessly. **Cons:** - Users find the **complex interface** challenging to navigate, especially for first-time users despite good customer support. - Users find the **complex features** difficult to navigate, especially during their initial experience with BrightLocal. - Users find the **difficult navigation** challenging initially due to the extensive tools and options available. - Users find the pricing of BrightLocal to be **expensive** , especially with additional costs for citation building. - Users find the **extra costs** for BrightLocal, especially for citation building, to be somewhat excessive. #### What Are Recent G2 Reviews of BrightLocal? **"[BrightLocal’s SEO Ranking & Competitor Insights Drive Actionable Results](https://www.g2.com/survey_responses/brightlocal-review-12214927)"** **Rating:** 4.0/5.0 stars *— Adam J.* [Read full review](https://www.g2.com/survey_responses/brightlocal-review-12214927) --- **"[Average Keyword Rankings by Radius—A Helpful Map Pack](https://www.g2.com/survey_responses/brightlocal-review-12661228)"** **Rating:** 4.5/5.0 stars *— Katie B.* [Read full review](https://www.g2.com/survey_responses/brightlocal-review-12661228) --- #### What Are G2 Users Discussing About BrightLocal? - [What is BrightLocal used for?](https://www.g2.com/discussions/what-is-brightlocal-used-for) - [How do I use bright local?](https://www.g2.com/discussions/how-do-i-use-bright-local) - [How much does Synup cost?](https://www.g2.com/discussions/how-much-does-synup-cost) ### 8. [GatherUp](https://www.g2.com/products/gatherup/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 42 **Product Description:** GatherUp is the reputation management platform for multi-location businesses and agencies. We turn the customer voice into customer loyalty. GatherUp is one platform that scales all aspects of your reputation management from listening to customers to understanding them to engaging with them so you can improve the customer experience across multiple businesses. We help you gather customer feedback and insights that improve your reputation/business so you can: 1) Improve the customer experience 2) Attract new customers 3) Retain existing customers And we're automated and organized in a way so you can do this at scale – across multiple locations or businesses. Gather customer feedback from first party to third party reviews to NPS scores and surveys - Review and Feedback Generation and Monitoring - Automation & Integrations Analyze customer feedback for actionable insights - Sentiment Analysis - AI-assisted Smart Insights - Organize and manage reviews based on topic, theme or keywords Leverage insights to engage and retain customers - SMS Marketing Campaigns - Review Replies (AI-generated replies using Smart Reply) - Website Review Widget to display reviews overall, or by location, theme/topic - Social Sharing of Reviews Founded in 2013 by local search marketers and acquired by Traject in 2019, GatherUp is fueled by a remote workforce of customer-centric people with headquarters in Washington state. ### What Do G2 Reviewers Say About GatherUp? *AI-generated summary from verified user reviews* **Pros:** - Users value the **clear communication** from support staff, ensuring a smooth onboarding experience and effective platform usage. - Users praise the **outstanding customer support** from Mike and Michelle, enhancing their overall experience with GatherUp. - Users find the **automation features** of GatherUp invaluable for efficiently managing review requests and follow-ups effortlessly. - Users value the **centralized feedback management** of GatherUp, which simplifies organization and enhances efficiency in handling reviews. - Users love the **customization options** in GatherUp, allowing tailored messaging that fits their brand's tone and style. #### What Are Recent G2 Reviews of GatherUp? **"[No-brainer for your own business or clients you serve!](https://www.g2.com/survey_responses/gatherup-review-11274362)"** **Rating:** 5.0/5.0 stars *— Jon P.* [Read full review](https://www.g2.com/survey_responses/gatherup-review-11274362) --- **"[Excellent Support and Easy-to-Use Platform](https://www.g2.com/survey_responses/gatherup-review-10378452)"** **Rating:** 5.0/5.0 stars *— Devon L.* [Read full review](https://www.g2.com/survey_responses/gatherup-review-10378452) --- ### 9. [ReviewTrackers](https://www.g2.com/products/reviewtrackers/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 160 **Product Description:** The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acquisition and retention strategies and ultimately grow your bottom line. ReviewTrackers empowers 175,000+ business locations to understand their customers better through advanced review management, local search, customer feedback and business insight/operations technology. Our business solutions allow for analyzing, amplifying, and maximizing insights so brands can beat their competitors, accelerate business acquisition and improve retention while driving more authentic connections with customers. #### What Are Recent G2 Reviews of ReviewTrackers? **"[Efficient way on tracking online reviews for our product](https://www.g2.com/survey_responses/reviewtrackers-review-8276502)"** **Rating:** 5.0/5.0 stars *— Oliver M.* [Read full review](https://www.g2.com/survey_responses/reviewtrackers-review-8276502) --- **"[Tools is very useful; Customer service is great!](https://www.g2.com/survey_responses/reviewtrackers-review-8955783)"** **Rating:** 4.5/5.0 stars *— Kris R.* [Read full review](https://www.g2.com/survey_responses/reviewtrackers-review-8955783) --- #### What Are G2 Users Discussing About ReviewTrackers? - [What is ReviewTrackers used for?](https://www.g2.com/discussions/what-is-reviewtrackers-used-for) ### 10. [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,020 **Product Description:** SurveySparrow is an AI-powered Customer Experience platform that goes further — bringing feedback from surveys, reviews, support conversations, calls, and social media into one place, and turning it into insights your team can act on the same day. Instead of managing a feedback program, you build a continuous system that improves customer satisfaction, retention, and growth. Try it free for 14 days. No credit card required. What Running CX on SurveySparrow Actually Looks Like: You want to run a survey — but not the kind that feels like a survey. With Conversational Surveys, it feels like a chat. Customers don't fill in a form; they have a conversation, and that changes everything. Response rates go up by 40%, and the answers actually mean something. But a good question only gets you so far. So Echo AI steps in mid-conversation, automatically asking the follow-ups your team would have asked anyway. The score comes with the story behind it. Now you've got responses — hundreds of them, maybe thousands. CogniVue reads every single one. Sentiment, themes, and trends all surfaced automatically, before anyone on your team opens a dashboard. No spreadsheets. No manual tagging. No waiting. And you didn't have to spend days building the survey in the first place. The AI Survey Builder suggested the questions, the logic, and the flow based on what you were trying to find out. Auto-Translate made sure it ran in every language your customers speak, across every channel they use — surveys, reviews, social, support, calls. All of it lands in one place through Omnichannel Feedback Collection. Your NPS, CSAT, and CES dashboards now reflect the full picture. Leadership sees what's happening in real time. And when something needs action, Workflow Automation makes sure it gets it — triggering follow-ups, notifying the right teams, and pushing data directly into Salesforce, HubSpot, Slack, Jira, and 95+ other tools without anyone having to move a thing manually. For teams in the field, there are Offline Surveys. For research that needs a human face, Video Surveys. For regulated industries, HIPAA Compliance. And for companies that want the entire experience to feel theirs unmistakably, Add Your Own Brand keeps your brand front and centre across every survey, every communication, and every customer touchpoint. That's the full loop. From the first question to the last action handled. ### What Do G2 Reviewers Say About SurveySparrow? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive and engaging interface** of SurveySparrow, making survey creation and completion effortless. - Users love the **clean and engaging user interface** of SurveySparrow, enhancing the survey creation and participation experience. - Users find SurveySparrow **very helpful** , enjoying its engaging interface and advanced features for better customer interaction. - Users love the **seamless user experience** of SurveySparrow, enhancing comfort and simplicity for survey participants. - Users value the **conversational interface** of SurveySparrow, greatly enhancing engagement and making feedback collection seamless. **Cons:** - Users find the **reporting options limited** , making quick reviews and data exports inconvenient for regular use. - Users find **difficult reporting** in SurveySparrow hampers efficiency, lacking quick review and convenient export options. - Users note the **limited customization options** in SurveySparrow, particularly for reporting and advanced features without higher-tier plans. - Users find the **limited reporting** capabilities frustrating, hindering in-depth analysis and customization for effective insights. - Users find the **advanced customizations limited** on lower-tier plans, impacting flexibility and user experience. #### What Are Recent G2 Reviews of SurveySparrow? **"[Easy Setup, Clean Interface, and Smooth Survey Creation](https://www.g2.com/survey_responses/surveysparrow-review-12863198)"** **Rating:** 4.5/5.0 stars *— Muhammad O.* [Read full review](https://www.g2.com/survey_responses/surveysparrow-review-12863198) --- **"[SurveySparrow Makes Interactive, Easy Surveys and Streamlines Customer Feedback](https://www.g2.com/survey_responses/surveysparrow-review-12780059)"** **Rating:** 5.0/5.0 stars *— Sidharth B.* [Read full review](https://www.g2.com/survey_responses/surveysparrow-review-12780059) --- #### What Are G2 Users Discussing About SurveySparrow? - [What novel approaches are market researchers adopting with SurveySparrow to gain deeper insights?](https://www.g2.com/discussions/what-novel-approaches-are-market-researchers-adopting-with-surveysparrow-to-gain-deeper-insights) - [What is SurveySparrow used for?](https://www.g2.com/discussions/what-is-surveysparrow-used-for) - 2 comments ### 11. [The Ansira platform](https://www.g2.com/products/the-ansira-platform/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 279 **Product Description:** Enterprise brands don't just run marketing campaigns — they manage complex ecosystems of dealers, franchisees, distributors, agents, and local partners. Without coordination, these networks become fragmented, leading to inconsistent messaging, inefficient spend, and limited visibility into performance. The Ansira platform is purpose-built to solve that by unifying the technology, data, and expertise that brands and their partners need to operate as one synchronized ecosystem. ### What Do G2 Reviewers Say About The Ansira platform? *AI-generated summary from verified user reviews* **Pros:** - Users find Ansira's platform to be a **seamless and user-friendly solution** that simplifies campaign management and integration. - Users love the **seamless integration** of Ansira, enhancing campaign performance and streamlining marketing processes effectively. - Users find Ansira to be very **helpful** , streamlining collaboration and enhancing team productivity effortlessly. - Users value the **easy integration** of Ansira, simplifying their marketing analytics and automation processes significantly. - Users highlight the **easy integrations** of Ansira, making setup effortless and enhancing overall marketing efficiency. **Cons:** - Users highlight the **high costs** of the Ansira platform, making it challenging for smaller companies with tight budgets. - Users note the **high pricing** of the Ansira platform, which may pose challenges for smaller companies with limited budgets. - Users find the platform **difficult to learn** , noting its complexity and lengthy automation processes. - Users find **feature limitations** with third-party integration and in-tool reporting capabilities of the Ansira platform. - Users notice significant **improvement needed** in customer service speed and analytics integration for better functionality. #### What Are Recent G2 Reviews of The Ansira platform? **"[Helped me improve sales insights and marketing performance](https://www.g2.com/survey_responses/the-ansira-platform-review-7132366)"** **Rating:** 4.5/5.0 stars *— Nitin S.* [Read full review](https://www.g2.com/survey_responses/the-ansira-platform-review-7132366) --- **"[Professional, Fun, Targeted Direct Mail Where sproutloud Does the Heavy Lifting](https://www.g2.com/survey_responses/the-ansira-platform-review-7450327)"** **Rating:** 5.0/5.0 stars *— Dara D.* [Read full review](https://www.g2.com/survey_responses/the-ansira-platform-review-7450327) --- #### What Are G2 Users Discussing About The Ansira platform? - [What is the Ansira platform used for?](https://www.g2.com/discussions/what-is-the-ansira-platform-used-for) - [How do you use Ansira?](https://www.g2.com/discussions/how-do-you-use-ansira) - 1 comment - [How much does Ansira cost?](https://www.g2.com/discussions/how-much-does-ansira-cost) - 1 comment ### 12. [LocalImpact](https://www.g2.com/products/localimpact/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 87 **Product Description:** LocalImpact is a reputation management platform that helps local businesses collect, monitor, and respond to customer reviews across major review sites. ### What Do G2 Reviewers Say About LocalImpact? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of LocalImpact, finding it simple to implement and manage reviews effectively. - Users praise the **easy integrations** of LocalImpact, seamlessly merging with existing websites for a hassle-free experience. - Users value the **user-friendly platform** of LocalImpact, enabling easy progress tracking and efficient review management. - Users find LocalImpact's platform **easy to use and implement** , enhancing website reviews without technical headaches. - Users value the **real-time tracking** of reviews, significantly enhancing their productivity and business improvement efforts. **Cons:** - Users occasionally desire more **design customization options** for review displays, seeking greater flexibility in styling. - Users experience **slow update issues** when syncing reviews to their webpages, impacting efficiency but remain overall satisfied. #### What Are Recent G2 Reviews of LocalImpact? **"[Great value and functionality](https://www.g2.com/survey_responses/localimpact-review-11710402)"** **Rating:** 5.0/5.0 stars *— Ernest W.* [Read full review](https://www.g2.com/survey_responses/localimpact-review-11710402) --- **"[Seamless Review Management with Stellar Support](https://www.g2.com/survey_responses/localimpact-review-12729626)"** **Rating:** 5.0/5.0 stars *— Kosta P.* [Read full review](https://www.g2.com/survey_responses/localimpact-review-12729626) --- #### What Are G2 Users Discussing About LocalImpact? - [What is ReviewsOnMyWebsite used for?](https://www.g2.com/discussions/what-is-reviewsonmywebsite-used-for) - 1 comment ### 13. [Broadly](https://www.g2.com/products/broadly/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 72 **Product Description:** Build a strong, lasting online presence and a reputation that helps you stand out in your area. Broadly helps thousands of local businesses attract leads, connect with and serve customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a custom-built responsive website, automated web chat, streamlined text and email communication, and flexible mobile payment options. Our app connects with the tools you already use and comes with dedicated, ongoing customer support. Broadly makes it easy for customers to find you, work with you, and rave about you. To learn more about the Broadly solution, visit: https://broadly.com/how-it-works ### What Do G2 Reviewers Say About Broadly? *AI-generated summary from verified user reviews* **Cons:** - Users find Broadly's customer support to be **horrendous** , making it difficult to get assistance when needed. #### What Are Recent G2 Reviews of Broadly? **"[Switched from Broadly to Hatch](https://www.g2.com/survey_responses/broadly-review-7593751)"** **Rating:** 5.0/5.0 stars *— Samantha M.* [Read full review](https://www.g2.com/survey_responses/broadly-review-7593751) --- **"[Great Customer Service](https://www.g2.com/survey_responses/broadly-review-4286280)"** **Rating:** 5.0/5.0 stars *— Ed B.* [Read full review](https://www.g2.com/survey_responses/broadly-review-4286280) --- #### What Are G2 Users Discussing About Broadly? - [What is Broadly used for?](https://www.g2.com/discussions/what-is-broadly-used-for) ### 14. [Textedly](https://www.g2.com/products/textedly/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,330 **Product Description:** Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences. ### What Do G2 Reviewers Say About Textedly? *AI-generated summary from verified user reviews* **Pros:** - Users find Textedly **easy to use** , appreciating its straightforward setup and clean interface for managing contacts. - Users commend Textedly's **helpful customer support** , highlighting their quick responses and effective problem-solving abilities. - Users appreciate Textedly's **exceptional customer support** , consistently providing fast responses and effective problem resolution. - Users appreciate the **effective communication tools** of Textedly, enhancing engagement and streamlining customer interactions effortlessly. - Users love the **time-saving benefits** of Textedly, allowing quick, customized communication with patients and boosting efficiency. **Cons:** - Users find Textedly to be **expensive** compared to competitors, with additional costs for features that should be included. - Users express a desire for **missing features** like saving sent messages to improve efficiency in sending reminders. - Users report **SMS issues** with Textedly, facing delivery problems and character count complications affecting message costs. - Users find the **learning curve steep** due to inadequate documentation and unclear platform requirements. - Users find the **limited texting features** of Textedly hinder efficient message management and could require higher costs. #### What Are Recent G2 Reviews of Textedly? **"[Professional Support, Fast Approvals, and an Easy-to-Use UI](https://www.g2.com/survey_responses/textedly-review-12738037)"** **Rating:** 4.5/5.0 stars *— Youssef H.* [Read full review](https://www.g2.com/survey_responses/textedly-review-12738037) --- **"[Efficient Mass Communication with Room for Improvement](https://www.g2.com/survey_responses/textedly-review-9740578)"** **Rating:** 4.5/5.0 stars *— Jesse R.* [Read full review](https://www.g2.com/survey_responses/textedly-review-9740578) --- #### What Are G2 Users Discussing About Textedly? - [What is Textedly used for?](https://www.g2.com/discussions/what-is-textedly-used-for) - 1 comment - [What are the features of SMS?](https://www.g2.com/discussions/textedly-what-are-the-features-of-sms) - [How much does Textedly cost?](https://www.g2.com/discussions/how-much-does-textedly-cost) - 2 comments ### 15. [Score My Reviews](https://www.g2.com/products/score-my-reviews/reviews) **Average Rating:** 4.9/5.0 **Total Reviews:** 35 **Product Description:** Score My Review is a state-of-the-art review and reputation management software for small and medium-sized businesses. Our automated and easy-to-use interface helps business owners collect authentic customer reviews on autopilot. With Score My Reviews, you can get more 5 Star reviews on review sites like Google, Facebook, and many other review sites that matter to your business. You will receive a notification anytime you receive a new review, and you can manage all your reviews under one roof within our platform. Review requests will be a breeze via our automated email and SMS text campaigns. ### What Do G2 Reviewers Say About Score My Reviews? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of increasing reviews** with Score My Reviews, facilitating fast and effective customer feedback collection. - Users find Score My Reviews incredibly **easy to use** , streamlining customer feedback collection and enhancing structure. - Users find the **convenience** of Score My Reviews enhances customer feedback collection, streamlining communication efficiently. - Users find that the **automation features** greatly streamline communication and review collection with customers. - Users value the **client interaction capability** of Score My Reviews, boosting review acquisition effectively. #### What Are Recent G2 Reviews of Score My Reviews? **"[Overall, a great tool for our business](https://www.g2.com/survey_responses/score-my-reviews-review-12534398)"** **Rating:** 5.0/5.0 stars *— Tatiana N.* [Read full review](https://www.g2.com/survey_responses/score-my-reviews-review-12534398) --- **"[Highly recommend for any business looking to fix their online reviews](https://www.g2.com/survey_responses/score-my-reviews-review-12663525)"** **Rating:** 5.0/5.0 stars *— Jane D.* [Read full review](https://www.g2.com/survey_responses/score-my-reviews-review-12663525) --- #### What Are G2 Users Discussing About Score My Reviews? - [What is Score My Reviews used for?](https://www.g2.com/discussions/what-is-score-my-reviews-used-for) ### 16. [Bizrate Insights](https://www.g2.com/products/bizrate-insights/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 33 **Product Description:** Bizrate Insights is a voice-of-customer solution that helps ecommerce brands turn real buyer feedback into measurable growth. We offer a complete view of what’s working and what’s not, based on verified customer feedback taken at key moments across the shopping journey, from pre-purchase through post-fulfillment. Those survey responses power trusted UGC (like product reviews and Seller Ratings) and real-time KPIs we layer with in-person, expert human insights. We help you understand why customers abandon your site, what they love, where they had friction, and where they are shopping after they bounce. This will help you grow revenue and increase loyalty while boosting your online reputation. ### What Do G2 Reviewers Say About Bizrate Insights? *AI-generated summary from verified user reviews* **Pros:** - Users value the **comprehensive support** from Bizrate Insights, enhancing their ability to gather and analyze customer feedback effectively. - Users value the **high response rates** and actionable insights from Bizrate Insights, enhancing their understanding of customer feedback. - Users find Bizrate Insights to be **user-friendly** , streamlining survey setup and integration into their e-commerce workflow. - Users value the **easy collection of customer feedback** with Bizrate Insights, enhancing decision-making and improving services. - Users value the **high response rates** of Bizrate Insights, enabling them to capture diverse customer feedback effectively. **Cons:** - Users experience **survey fatigue** , which leads to diminished response quality and limits detailed customer insights. - Users experience **survey fatigue** due to lengthy surveys, potentially lowering the quality of responses received. - Users feel frustrated by the **limited customization** options in Bizrate Insights, impacting survey effectiveness and design flexibility. - Users find the **limited data analysis** in Bizrate Insights restricts deeper insights into customer feedback and trends. - Users find the **missing features** in Bizrate Insights limit detailed analysis and hinder response quality due to survey fatigue. #### What Are Recent G2 Reviews of Bizrate Insights? **"[Driving Smarter Decisions Through Customer Feedback](https://www.g2.com/survey_responses/bizrate-insights-review-11728216)"** **Rating:** 4.5/5.0 stars *— J M.* [Read full review](https://www.g2.com/survey_responses/bizrate-insights-review-11728216) --- **"[A fantastic platform for customer insights](https://www.g2.com/survey_responses/bizrate-insights-review-12704055)"** **Rating:** 5.0/5.0 stars *— Geoffrey N.* [Read full review](https://www.g2.com/survey_responses/bizrate-insights-review-12704055) --- ### 17. [AppTweak](https://www.g2.com/products/apptweak/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 204 **Product Description:** AppTweak is an App Store Marketing & Intelligence Platform driven by data science, enabling mobile leaders to optimize their app’s organic and paid performance in the app stores. AppTweak stands out as the industry's most comprehensive platform, providing ASO Intelligence, Apple Ads Campaign Management, App Store Review Management, Market Intelligence, and AI Agents for App Growth. We empower app marketers with tools, data, and managed services to make more informed decisions and stay ahead of the competition. At the core of AppTweak is Atlas AI, our proprietary deep-learning model trained on app store data since 2014. This technology, combined with unparalleled support, makes AppTweak the trusted partner for mobile leaders such as Uber, Zynga, and The North Face. ### What Do G2 Reviewers Say About AppTweak? *AI-generated summary from verified user reviews* **Pros:** - Users find **AppTweak easy to use** , appreciating its quick learning curve and seamless integration with other platforms. - Users find AppTweak to be **easy to use** , enhancing their workflow and providing valuable market insights. - Users value the **extensive insights** from AppTweak, enhancing their ASO efforts with continuous platform improvements and support. - Users value the **comprehensive insights** provided by AppTweak, enhancing their market understanding and decision-making processes. - Users praise the **helpful customer support** of AppTweak, appreciating their responsiveness and innovative solutions for ASO needs. **Cons:** - Users highlight **data inaccuracy** in AppTweak, noting discrepancies in worldwide impressions and downloads reporting. - Users find that the **limited features** in AppTweak hinder access to comprehensive data insights and functionality. - Users express concerns about the **lack of information** during onboarding, affecting insights and analysis capabilities. - Users find the **difficult learning curve** of AppTweak challenging, especially during onboarding and with complex features. - Users find the **pricing high** , particularly for smaller companies that may not need all features regularly. #### What Are Recent G2 Reviews of AppTweak? **"[Intuitive ASO Tool with Unique Features](https://www.g2.com/survey_responses/apptweak-review-10557602)"** **Rating:** 5.0/5.0 stars *— Roni B.* [Read full review](https://www.g2.com/survey_responses/apptweak-review-10557602) --- **"[Strong mobile app intelligence, UI could be simpler](https://www.g2.com/survey_responses/apptweak-review-12803653)"** **Rating:** 4.0/5.0 stars *— Andy F.* [Read full review](https://www.g2.com/survey_responses/apptweak-review-12803653) --- #### What Are G2 Users Discussing About AppTweak? - [What do you like most about AppTweak for ASO, and what improvements would you suggest?](https://www.g2.com/discussions/what-do-you-like-most-about-apptweak-for-aso-and-what-improvements-would-you-suggest) - [How do you use Apptweak?](https://www.g2.com/discussions/how-do-you-use-apptweak) - [Does AppTweak Pro work?](https://www.g2.com/discussions/does-apptweak-pro-work) ### 18. [Oggvo](https://www.g2.com/products/oggvo/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 294 **Product Description:** Oggvo makes it easy for small businesses to grow and stay competitive by simplifying their customer’s experience at every step of the journey. ### What Do G2 Reviewers Say About Oggvo? *AI-generated summary from verified user reviews* **Pros:** - Users praise Oggvo's **fantastic customer support** , highlighting the knowledgeable and professional guidance provided by their advisors. - Users find Oggvo's support from **knowledgeable professionals** like Karen incredibly helpful for online visibility and social media growth. - Users appreciate the **ease of use** of Oggvo, making it simple to collect and showcase customer reviews. - Users commend Oggvo for its exceptional **customer service** , highlighting dedicated support from Jessica Adams that drives business growth. - Users praise Oggvo for its **effective content creation capabilities** , enhancing their social media presence with ease and support. **Cons:** - Users face **billing issues** , but the proactive management team provides support to resolve them effectively. - Users report **deletion issues** and unaddressed account verification, leading to frustration and dissatisfaction with Oggvo's service. - Users face a **difficult setup** process with Oggvo, causing initial struggles and frustration during installation. - Users find Oggvo **expensive** for tasks they believe can be easily done themselves, questioning its value for money. - Users desire enhanced **photo limitations** with Oggvo, specifically wanting video sharing options for social media integration. #### What Are Recent G2 Reviews of Oggvo? **"[Outstanding ongoing service really sets this company apart](https://www.g2.com/survey_responses/oggvo-review-7785989)"** **Rating:** 5.0/5.0 stars *— Robynne W.* [Read full review](https://www.g2.com/survey_responses/oggvo-review-7785989) --- **"[Jessica at Oggvo is Brilliant!](https://www.g2.com/survey_responses/oggvo-review-11425756)"** **Rating:** 5.0/5.0 stars *— Scott S.* [Read full review](https://www.g2.com/survey_responses/oggvo-review-11425756) --- #### What Are G2 Users Discussing About Oggvo? - [What is Oggvo used for?](https://www.g2.com/discussions/what-is-oggvo-used-for) ### 19. [Kenect](https://www.g2.com/products/kenect/reviews) **Average Rating:** 4.6/5.0 **Total Reviews:** 16 **Product Description:** Kenect is an AI-powered customer communication platform specifically designed for automotive and specialty dealerships. Its flagship product, Service AI, aims to streamline service operations by automating various customer interactions, thereby enhancing efficiency and driving measurable revenue growth. By leveraging advanced artificial intelligence, Kenect transforms the way dealerships manage their service lanes, ensuring that customer communication is both timely and effective. The target audience for Kenect includes automotive dealerships seeking to optimize their service departments and improve customer engagement. Service AI addresses several critical use cases, such as automating appointment scheduling, sending maintenance reminders, and managing post-service follow-ups. The platform utilizes intelligent, two-way text messaging to facilitate seamless communication between dealerships and their customers, ensuring that inquiries are handled promptly and accurately. This not only enhances customer satisfaction but also helps dealerships capture more service opportunities. One of the standout features of Kenect is its Engage AI, which provides instant responses to inbound website leads and text inquiries. This capability ensures that potential customers receive immediate attention, reducing the likelihood of lost opportunities. Additionally, the Voice AI component operates around the clock, answering inbound service calls, booking appointments, and addressing common questions. This 24/7 availability helps eliminate missed calls, which can significantly impact a dealership's revenue. Kenect goes beyond mere automation by offering integrated dealership texting and reputation management tools. The platform is designed to generate more 5-star Google reviews, enhancing the dealership's online presence and credibility. Furthermore, the secure text-to-pay functionality simplifies payment processes for customers, making transactions more convenient and efficient. The unified nature of these features within a single platform sets Kenect apart from generic AI tools, as it is specifically tailored to meet the unique workflows of dealerships. By integrating with leading Dealer Management Systems (DMS), Kenect triggers real-time, automated communication that aligns with dealership operations. This results in higher appointment show rates, reduced phone volume, a stronger online reputation, and ultimately, increased service revenue. Kenect's purpose-built approach ensures that dealerships can harness the power of AI to enhance their service operations and improve customer experiences effectively. ### What Do G2 Reviewers Say About Kenect? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy client interaction** with Kenect, enhancing communication and support efficiency across the organization. - Users appreciate the **ease of use** of Kenect, enhancing efficiency and streamlining communication throughout the company. - Users commend Kenect for its **easy setup** , making integration seamless and saving valuable time and effort. - Users praise Kenect for its **efficiency** , streamlining tasks and enhancing productivity with its user-friendly interface. - Users appreciate the **simple setup and real-time text visibility** that enhances customer communication and feedback management. **Cons:** - Users experience delays due to **poor customer support** , as response times are often affected by time zone differences. - Users find the **usage difficulty** of Kenect frustrating due to unexpected lockouts and additional steps required to complete tasks. #### What Are Recent G2 Reviews of Kenect? **"[Effortless Client Communication, Needs Automated Replies](https://www.g2.com/survey_responses/kenect-review-12785438)"** **Rating:** 5.0/5.0 stars *— Alice S.* [Read full review](https://www.g2.com/survey_responses/kenect-review-12785438) --- **"[Seamless Customer Communication with Kenect](https://www.g2.com/survey_responses/kenect-review-12799653)"** **Rating:** 5.0/5.0 stars *— Arthur L.* [Read full review](https://www.g2.com/survey_responses/kenect-review-12799653) --- ### 20. [Marketing 360](https://www.g2.com/products/madwire-marketing-360/reviews) **Average Rating:** 3.5/5.0 **Total Reviews:** 61 **Product Description:** Marketing 360® was founded in 2009 by father and son, Joe and JB Kellogg, with a mission of making a difference by helping small businesses grow and their local communities grow. Now, located in Fort Collins, Colorado and Austin, Texas, Marketing 360 employs over 550 team members and has over 20,000 active SMB clients. Marketing 360 empowers small businesses with all the technology and talent they need to both manage and grow their business from a singular platform, including the ability to — build a professional website, accept and manage payments, manage leads and customers, book appointments, monitor reviews, manage social media, syndicate business listings, manage content marketing, run multi-channel digital advertising campaigns, and more. No more wasting time and money bouncing around multiple tools to manage and grow your business. ### What Do G2 Reviewers Say About Marketing 360? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer support** of Marketing 360, highlighting personalized assistance and helpful insights from the team. - Users find that Marketing 360 provides **consistent business growth** through effective marketing strategies and expert support. - Users value the **personalized support** from Marketing 360, enhancing their marketing strategies and overall business success. - Users value the **all-in-one solutions** of Marketing 360, achieving consistent growth through integrated features and expert support. - Users find Marketing 360 **helpful** due to responsive support and effective strategies driving online growth and revenue. **Cons:** - Users find the **billing structure cumbersome** , leading to occasional payment issues that can disrupt their experience. - Users find a lack of **management check-ins** frustrating, impacting support and overall experience with Marketing 360. - Users find the **billing issues** somewhat cumbersome, though solutions are being developed to aid the process. - Users find the **integration difficulty** with Marketing 360 tedious, though improvements are being noted over time. - Users experience **glitchy integration issues** with Marketing 360 and social media platforms, though improvements are noted. #### What Are Recent G2 Reviews of Marketing 360? **"[Hands on Digital Marketing Agency](https://www.g2.com/survey_responses/marketing-360-review-10705635)"** **Rating:** 5.0/5.0 stars *— Martin W.* [Read full review](https://www.g2.com/survey_responses/marketing-360-review-10705635) --- **"[Marketing Company I can count on to move our business forward.](https://www.g2.com/survey_responses/marketing-360-review-11293833)"** **Rating:** 5.0/5.0 stars *— Jeffrey L.* [Read full review](https://www.g2.com/survey_responses/marketing-360-review-11293833) --- #### What Are G2 Users Discussing About Marketing 360? - [What is Marketing 360 used for?](https://www.g2.com/discussions/what-is-marketing-360-used-for) - [What does Marketing 360 do?](https://www.g2.com/discussions/what-does-marketing-360-do) - [What software do marketing managers use?](https://www.g2.com/discussions/what-software-do-marketing-managers-use) ### 21. [Uberall](https://www.g2.com/products/uberall-2024-01-10/reviews) **Average Rating:** 4.4/5.0 **Total Reviews:** 235 **Product Description:** Uberall is the world’s first multi-location marketing platform that connects your digital presence to local revenue impact. We help brands grow by optimizing location performance across visibility, engagement, reputation, and conversion—now including the industry’s first GEO (Generative Engine Optimization) Studio. As AI search changes how customers find businesses, Uberall’s AI-powered platform ensures your locations aren't just found, but recommended. Our comprehensive solution simplifies multi-location marketing with powerful analytics, listings, reviews, store locators, local pages, and local inventory. With the addition of GEO Studio, brands can now monitor their visibility in AI search, benchmark against competitors in LLM responses, and automatically publish AI-readable, locally relevant content across the web. Founded in 2013 in Berlin, Uberall powers over 1.3 million locations globally. Trusted by leaders in retail, hospitality, and automotive, Uberall is shaping the future of location marketing. ### What Do G2 Reviewers Say About Uberall? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Uberall, enabling seamless management of multiple locations and effective local marketing. - Users value the **centralized management** of Uberall, enjoying easy updates across all their stores with synchronized data. - Users value the **360° management of Google listings** with Uberall, streamlining updates and saving time effectively. - Users value the **helpful customer support** from Uberall, enhancing their overall experience and Local SEO management. - Users value the **exceptional customer service** of Uberall, noting proactive support and helpful guidance for optimizing the platform. **Cons:** - Users face **setup challenges** due to time-consuming training and complicated admin settings for proper access. - Users face **reporting issues** with Uberall, struggling to identify problems and experiencing inconsistencies with Google support. - Users face **linking issues** that make setup cumbersome and hinder effective management of multiple locations. - Users feel that there is **room for improvement** in notification management and dashboard intuitiveness for a better experience. - Users find the **complex usage** of Uberall challenging, especially during training and managing brand transitions. #### What Are Recent G2 Reviews of Uberall? **"[Streamlined Social Media Management with Stellar Support](https://www.g2.com/survey_responses/uberall-review-12320759)"** **Rating:** 5.0/5.0 stars *— Shannon H.* [Read full review](https://www.g2.com/survey_responses/uberall-review-12320759) --- **"[Centralized Multi-Location Management That Saves Time and Boosts Visibility](https://www.g2.com/survey_responses/uberall-review-12775963)"** **Rating:** 5.0/5.0 stars *— Josh C.* [Read full review](https://www.g2.com/survey_responses/uberall-review-12775963) --- ### 22. [Social Places](https://www.g2.com/products/social-places/reviews) **Average Rating:** 4.7/5.0 **Total Reviews:** 95 **Product Description:** Our platform provides a centralized dashboard for managing Google Business Profiles (GMB), Apple Maps, Bing, Facebook and Trip Advisor listings for company locations. Integrating with Here Technologies, Tele Atlas, and your website store locator, our solutions provide customers and search engines with accurate business information, while our team of account managers and digital coordinators will optimize your local presence and provide strategy for improved brand reputation and review generation. Listings, Reputation, and Social suites allow teams to update, log, and publish content across major social media platforms, using brand-tone suggested comments and review responses to quickly interact with customers online. The dashboard consists of online listings and reputation management tools - listed below: Listings - Setup, optimize & manage location pages across channels. Store Locator Tool - Store Locator integration with local pages to improve SEO and help customers find you. Reputation - Centralize & respond to feedback across multiple digital channels, with reports on local sentiment. Social - Upload, schedule & approve localized media content at scale. Increase local advertising with store pages. Ads - Paid Media & Data visualization across 100+ platforms. Bookings - Booking software built specifically for multi-unit brands. Salons, restaurants, car repair, warranty, and event management all make use of booking software. Get started with as many locations as you like, build a local marketing strategy and have your entire network of stores reach your audience better, provide better customer support, drive sales, and more importantly, keep your existing customers happy. ### What Do G2 Reviewers Say About Social Places? *AI-generated summary from verified user reviews* **Pros:** - Users value the **user-friendly interface** of Social Places, appreciating its easy navigation and efficient setup. - Users appreciate the **centralized management** in Social Places, streamlining client interactions through an efficient dashboard. - Users praise the **easy setup** of Social Places, appreciating its user-friendly interface and smooth onboarding process. - Users find **Social Places helpful** for its user-friendliness, comprehensive features, and excellent support, streamlining their processes effectively. - Users value the **convenient scheduling** features of Social Places, allowing quick post scheduling across multiple stores. **Cons:** - Users find the **dashboard issues** frustrating, particularly the lack of a monthly view for scheduling and excessive clutter. - Users find the **duplication issues** frustrating, wishing for more streamlined scheduling and a less cluttered dashboard. - Users dislike the **editing limitations** in Social Places, wishing for better scheduling options and a more streamlined dashboard. - Users feel the **booking feature needs refinement** as it lacks optimization and a modern touch. - Users are frustrated by the **layout issues** , such as the inability to view and schedule from a centralized calendar. #### What Are Recent G2 Reviews of Social Places? **"[Effortless Scheduling with a User-Friendly Interface](https://www.g2.com/survey_responses/social-places-review-12248883)"** **Rating:** 5.0/5.0 stars *— Kristi d.* [Read full review](https://www.g2.com/survey_responses/social-places-review-12248883) --- **"[Most Affordable & Comprehensive local Marketing Solution Around.](https://www.g2.com/survey_responses/social-places-review-10836678)"** **Rating:** 5.0/5.0 stars *— Sabrina L.* [Read full review](https://www.g2.com/survey_responses/social-places-review-10836678) --- #### What Are G2 Users Discussing About Social Places? - [What is your experience with Social Places for managing online reputation, and what features do you find most valuable?](https://www.g2.com/discussions/what-is-your-experience-with-social-places-for-managing-online-reputation-and-what-features-do-you-find-most-valuable) - [What is Social Places used for?](https://www.g2.com/discussions/what-is-social-places-used-for) ### 23. [Kimoby](https://www.g2.com/products/kimoby/reviews) **Average Rating:** 4.8/5.0 **Total Reviews:** 66 **Product Description:** Kimoby is a Service Lane Operating System built for automotive dealership service departments. It consolidates two-way texting, inspections, V2C with AI-generated estimates, digital estimates with one-tap customer approval, mobile payments, in-person payment terminals, loaner fleet management, Voice AI agent for missed calls, CSI follow-up, and marketing campaigns into one platform. Kimoby integrates with CDK (with write-back), Reynolds and Reynolds, PBS, Tekion, DealerTrack, Autosoft, Serti, Dealer Vu, and Quorum. When a customer approves an estimate or makes a payment, it writes back to the DMS repair order automatically. Over 1,000 dealerships across in the United States and Canada use Kimoby. BMW Activities Fund approved vendor with exclusive myBMW app integration. VW eConnect and CMC approved. Ford Commitment Program qualifying vendor. Month-to-month contracts. No setup fee. No long-term commitment. Transparent pricing published at kimoby.com/pricing. ### What Do G2 Reviewers Say About Kimoby? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy communication** offered by Kimoby, enhancing interactions for both cellphone users and tech-savvy advisors. - Users value the **ease of use** of Kimoby, facilitating straightforward communication for tech-savvy individuals. - Users love the **time-saving benefits** of Kimoby, allowing more focus on work instead of phone calls. **Cons:** - Users desire a **quick customer addition feature** accessible from any page to enhance usability. - Users report **double texting issues** with Kimoby, causing confusion for guests already leaving the dealership. - Users report encountering **software glitches** that cause double messaging, leading to confusion among guests about service updates. #### What Are Recent G2 Reviews of Kimoby? **"[a huge time saver](https://www.g2.com/survey_responses/kimoby-review-4991433)"** **Rating:** 5.0/5.0 stars *— JT B.* [Read full review](https://www.g2.com/survey_responses/kimoby-review-4991433) --- **"[Kimoby is great!](https://www.g2.com/survey_responses/kimoby-review-4997678)"** **Rating:** 4.5/5.0 stars *— Maria W.* [Read full review](https://www.g2.com/survey_responses/kimoby-review-4997678) --- #### What Are G2 Users Discussing About Kimoby? - [What is Kimoby used for?](https://www.g2.com/discussions/what-is-kimoby-used-for) ### 24. [Trustpilot](https://www.g2.com/products/trustpilot/reviews) **Average Rating:** 3.4/5.0 **Total Reviews:** 249 **Product Description:** Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. Trustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars, and more, to help stand out where it matters most - in search. Our powerful reporting and analytics also allows brands to boost LTV, conversion rates, and ROI. Sign up for a free account today to experience the power of reviews! ### What Do G2 Reviewers Say About Trustpilot? *AI-generated summary from verified user reviews* **Pros:** - Users love the **user-friendly design** of Trustpilot, facilitating easy access to reliable reviews for informed decisions. - Users value Trustpilot for its **streamlined reputation management** tools that significantly enhance feedback integration and efficiency. - Users commend the **easy setup** of Trustpilot, appreciating its efficiency and minimal effort required for initialization. - Users find Trustpilot to be a **quick and easy platform** for accessing valuable product reviews and insights. - Users value Trustpilot's **automated review management tools** , significantly improving workflow efficiency and reputation management. **Cons:** - Users experience **poor customer support** with slow responses and inconsistent resolutions, leading to frustration and unresolved issues. - Users express concerns about **review authenticity issues** , with many reviews being perceived as fake or deleted without reason. - Users warn of **review manipulation** on Trustpilot, leading to misleading ratings that harm small businesses' reputations. - Users criticize Trustpilot for its **expensive pricing** and unexpected fee increases that burden small businesses. - Users face **billing issues** with Trustpilot, experiencing unexpected price hikes and poor support in disputes. #### What Are Recent G2 Reviews of Trustpilot? **"[Genuine Verified Reviews That Boost SEO Visibility](https://www.g2.com/survey_responses/trustpilot-review-12678034)"** **Rating:** 5.0/5.0 stars *— Visal K.* [Read full review](https://www.g2.com/survey_responses/trustpilot-review-12678034) --- **"[Trustpilot Builds Confidence with Reliable Reviews and an Easy-to-Use Interface](https://www.g2.com/survey_responses/trustpilot-review-12784994)"** **Rating:** 4.5/5.0 stars *— Willem S.* [Read full review](https://www.g2.com/survey_responses/trustpilot-review-12784994) --- #### What Are G2 Users Discussing About Trustpilot? - [What is Trustpilot used for?](https://www.g2.com/discussions/what-is-trustpilot-used-for) - 1 upvote ### 25. [Alchemer Reputation Management](https://www.g2.com/products/alchemer-reputation-management/reviews) **Average Rating:** 4.5/5.0 **Total Reviews:** 118 **Product Description:** Alchemer Reputation Management (formerly Chatmeter) is a multi-location reputation and customer experience platform that helps enterprise and multi-site brands manage reviews, analyze customer sentiment, and drive location-level improvements at scale. Built specifically for organizations operating across dozens, hundreds, or thousands of locations, it goes beyond basic review monitoring to connect feedback directly to operational action. What is Alchemer Reputation Management used for? Alchemer Reputation Management is used to monitor and respond to online reviews across platforms, analyze customer sentiment by location, standardize feedback workflows across distributed teams, and surface location-specific insights that drive measurable improvements in customer experience. Common use cases include multi-location review response programs, Voice of Customer (VoC) initiatives, franchise experience management, and brand reputation monitoring across social media and review sites. Who is Alchemer Reputation Management for? Alchemer Reputation Management is purpose-built for corporate teams and regional managers overseeing multiple physical locations — including retail chains, restaurant groups, healthcare networks, hospitality brands, financial services branches, and franchise systems. It serves CX leaders, marketing teams, and operations managers who need a single, unified view of customer sentiment across their entire location portfolio. Key capabilities: - Centralized review and feedback aggregation from Google, Yelp, social media, surveys, and other channels — unified into a single location-level dashboard - AI-powered sentiment and thematic analysis that identifies the underlying drivers of customer satisfaction and dissatisfaction beyond star ratings and scores - At-scale review response tools that enable teams to respond to customer feedback promptly and consistently across every location - Standardized workflows that give frontline operators and regional managers clear, prioritized, actionable guidance — not just data - Location-specific action prioritization that transforms unstructured feedback into ranked improvement opportunities by site - Cross-location benchmarking to identify top-performing locations, flag underperformers, and share best practices across the organization How does Alchemer Reputation Management compare to other reputation management platforms? Unlike general-purpose review management tools, Alchemer Reputation Management is built for the operational complexity of multi-location enterprises. Where platforms like Birdeye or Podium focus primarily on review generation and automation, Alchemer emphasizes turning feedback into location-level operational action — making it a strong fit for brands that need to drive consistent customer experiences across a distributed footprint, not just improve their star ratings. Bottom line: Alchemer Reputation Management helps multi-location brands close the gap between listening to customers and acting on what they say — delivering consistent, high-quality experiences at every location and protecting brand reputation at scale. ### What Do G2 Reviewers Say About Alchemer Reputation Management? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly review management** of Alchemer, streamlining responses and enhancing efficiency across multiple platforms. - Users praise the **outstanding customer service** of Alchemer, highlighting responsiveness and expert support from representatives like Leanna Brown. - Users appreciate the **ease of use** of Alchemer Reputation Management, making training and setup a breeze. - Users highlight the **exceptional customer support** of Alchemer Reputation Management, ensuring efficient issue resolution and assistance. - Users appreciate the **helpful support** from Chatmeter, enhancing efficiency and ensuring up-to-date listings. **Cons:** - Users experience **limited content** creation with delayed or missing listings and insufficient API integration for reviews. - Users note **limited features** , particularly in AI support for responses and listing creation efficiency. - Users are frustrated by the **poor customer support** , with missed meetings and unresolved issues affecting their experience. - Users face **reporting issues** with Chatmeter due to delays and lack of timely listing creation, especially on weekends. - Users express frustration with the **limited social media integration** , hindering comment management and post scheduling capabilities. #### What Are Recent G2 Reviews of Alchemer Reputation Management? **"[Review for Leanna Brown](https://www.g2.com/survey_responses/alchemer-reputation-management-review-11384335)"** **Rating:** 5.0/5.0 stars *— Mia Y.* [Read full review](https://www.g2.com/survey_responses/alchemer-reputation-management-review-11384335) --- **"[Great Online Reputation Management Platform](https://www.g2.com/survey_responses/alchemer-reputation-management-review-11267422)"** **Rating:** 4.5/5.0 stars *— Connor D.* [Read full review](https://www.g2.com/survey_responses/alchemer-reputation-management-review-11267422) --- #### What Are G2 Users Discussing About Alchemer Reputation Management? - [What is Chatmeter used for?](https://www.g2.com/discussions/what-is-chatmeter-used-for) ## What Is Online Reputation Management Software? [Marketing Software](https://www.g2.com/categories/marketing) ## What Software Categories Are Similar to Online Reputation Management Software? - [Local SEO Software](https://www.g2.com/categories/local-seo) - [Local Listing Management Software](https://www.g2.com/categories/local-listing-management) - [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms) --- ## How Do You Choose the Right Online Reputation Management Software? ### What You Should Know About Online Reputation Management Software ### What is Online Reputation Management Software? Online reputation management software, also known as review management software, is designed to help businesses monitor their online reviews across many review platforms. These solutions help companies identify and respond to negative reviews, promote positive customer experiences, and solicit new reviews from their customer base. Most products also contain functionality for monitoring brand mentions across social media channels. In addition to aggregating reviews, online reputation management platforms interpret and analyze review data to provide an overall picture of a brand’s reputation. These tools use sentiment analysis to determine positive, negative, or neutral emotion, enabling users to quickly discover unsatisfied customers and remedy the situation if necessary. Businesses also use online reputation management software to capture positive customer experiences and leverage them as social proof. #### What Types of Online Reputation Management Software Exist? Online reputation management software can take a proactive or reactive approach to customer reviews. Reactive platforms exclusively provide review monitoring tools to either identify positive reviews or send alerts in case of negative reviews. Proactive products, on the other hand, provide tools such as review request forms, surveys, SMS marketing, and other mechanisms for review generation. Depending on a company’s strategies for review generation and customer experience, certain proactive, reactive, and hybrid response products can provide great overall benefit. ### What are the Common Features of Online Reputation Management Software? Online reputation management platforms offer a range of features that enable businesses to gather, monitor, analyze, and distribute customer reviews. **Customer feedback:** Online reputation management products are designed to scrape reviews from a variety of review platforms and store them as historical records. This allows users to view all their online reviews from one centralized platform, rather than manually checking individual review sites. In addition to collecting reviews, online reputation management tools use feedback data to help businesses analyze their brand reputation, customer sentiment, and customer demographics. **Review generation:** Most online reputation management platforms provide one or more methods for generating new customer reviews. Common tools for review generation include web forms and invitations to fill out surveys via email, SMS, or messaging platforms. As a result, many products integrate with or offer features from other popular software solutions, such as [email marketing software](https://www.g2.com/categories/email-marketing), [live chat software](https://www.g2.com/categories/live-chat), and [SMS marketing software](https://www.g2.com/categories/sms-marketing). [**Competitive intelligence**](https://www.g2.com/categories/online-reputation-management/f/competitive-intelligence) **:** Companies may wish to benchmark their reputation performance against their competitors’ to see how they stack up. Online reputation management platforms offer competitive intelligence features that enable users to monitor their competitors’ reputations and customer sentiment in real time. Competitive intelligence data can help a business identify gaps in their competitors’ offerings and leverage this knowledge to improve their products or marketing strategies. **Sentiment analysis:** Many online reputation management products incorporate [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) algorithms to analyze the text of a review or social media message and assign it a positive, negative, or neutral sentiment. Sentiment analysis gives users greater visibility into how customers are feeling and makes it easier to identify the most common issues or frustrations customers are raising. **Social media marketing:** In online reputation management platforms, [social media marketing tools](https://www.g2.com/categories/social-media-marketing) help businesses engage in social listening and respond to customers on social networks. As a growing number of consumers share their experiences online, businesses need to be aware of what customers are saying about them on social media. These tools enable companies to respond quickly to customer complaints as well as promote positive customer experiences. Other Features of Online Reputation Management Software: [Digital Media Monitoring Capabilities](https://www.g2.com/categories/online-reputation-management/f/digital-media-monitoring), [Employee Performance Capabilities](https://www.g2.com/categories/online-reputation-management/f/employee-performance), [Revenue Reporting Capabilities](https://www.g2.com/categories/online-reputation-management/f/revenue-reporting), [Social Media Management Capabilities](https://www.g2.com/categories/online-reputation-management/f/social-media-management), [Team Workflow Capabilities](https://www.g2.com/categories/online-reputation-management/f/team-workflow) ### What are the Benefits of Online Reputation Management Software? Online reputation management software can be beneficial across many different areas of business. While the main function of online reputation management platforms is to gather and interpret customer reviews, these products also provide capabilities for turning bad reviews into positive customer experiences, generating new reviews, and improving a company’s website ranking on search engines. **Review management:** Most online reputation management software comes with tools for users to monitor keywords and brand mentions. Different alerts can be automated to signify positive and negative reviews as well as customer inquiries. Since it’s nearly impossible to delete or hide reviews, online reputation management products allow teams to identify users who expressed negative experiences. Instead of reporting the review or complaining to the reviewer days, weeks, or months later, companies can quickly ask about the problems and remedy the issues. If a business can fix or alleviate the complaint, customers are more likely to recommend a product or edit their review. Additionally, when businesses respond publicly to negative reviews, it demonstrates to potential customers that the company cares about providing a positive experience. **Review automation:** It can be difficult for businesses to gather positive, verified feedback from real customers, but online reputation management software makes the process easier with capabilities for collecting reviews from a business’ customer base. These products come equipped with customizable surveys and forms that can be sent to customers, usually via email or SMS. Advanced solutions offer workflows to automate review generation. For example, a review request may be sent to a customer after they make a purchase or finish a conversation with customer support. Most products will enable businesses to collect customer reviews for a variety of review sites, social media platforms, and search engines, although some may focus on only one channel. **Reputation monitoring:** With so many channels available for consumers to share their experiences with a product or business, it can be difficult for companies to gain an overall view of their brand’s reputation. Online reputation management platforms monitor multiple outlets where consumers may be leaving feedback about a business, so marketers and business owners don’t have to worry about tracking a dozen different review sites, directories, and social media channels. Review management software allows them to see all their brand’s reviews and ratings from a single dashboard. These solutions also enable businesses to view historical performance, which can be useful for understanding how a brand’s reputation has changed over time. **Search engine optimization (SEO):** Online reputation management software can help businesses improve their website’s ranking on search engines. In local searches, search engine algorithms favor businesses with more reviews and higher ratings. Testimonials and customer reviews are also a great source of user-generated content, which businesses can post on social media as part of their SEO strategy. ### Who Uses Online Reputation Management Software? Online reputation management software provides numerous benefits and features for both internal and customer-facing teams. **Customer service:** Customer service teams use online reputation management software to monitor review sites for new customer feedback. Users can be alerted when a negative review is posted, so customer service reps can respond immediately. If a rep can resolve the complaint, the customer may feel inclined to edit their review and give the business a more favorable rating. **Marketing teams:** Marketers use online reputation management platforms to source marketing materials. Positive customer reviews and testimonials are a valuable form of social proof and can be leveraged in digital advertising, social media marketing, and other promotions. Online reputation management products also provide important customer demographic data, which marketers can use to assess their marketing campaigns and create targeted campaigns that align with the customers’ demographics. **Product managers:** While product managers may not interact with online reputation management software directly, they can greatly benefit from the data the platforms provide. If many customers write reviews complaining about the same product feature, online reputation management solutions can capture their feedback and identify the product feature as a common issue for customers. This information can help product managers understand pain points within their product and make improvements for future versions. #### Software Related to Online Reputation Management Software Related solutions that can be used together with online reputation management software include: [Social media monitoring software](https://www.g2.com/categories/social-media-monitoring) **:** Some online reputation management platforms offer features of social media monitoring software. These tools help companies listen for a specific brand or keyword mentions across social media channels like Twitter, Facebook, and Instagram. Businesses use social media monitoring software to analyze customer sentiment, respond to positive or negative mentions, identify social trends, track competitors, and discover influencers. [Enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) **:** While online reputation management software collects a business’s reviews from external sources, enterprise feedback management (EFM) allows businesses to gather and store customer feedback internally. Companies use EFM applications to build surveys, solicit feedback, and calculate net promoter scores (NPS). The data collected through enterprise feedback management platforms can be distributed and leveraged throughout many different departments in an organization. [Product reviews software](https://www.g2.com/categories/product-reviews) **:** E-commerce businesses use product reviews software to host reviews of products on their websites. These reviews help brands measure customer satisfaction, identify unhappy customers, and improve their products and customer experience. Though there is little overlap, some product review solutions also provide features of online reputation management software. [Local listing management software](https://www.g2.com/categories/local-listing-management) **:** Online reputation is an important consideration for local businesses, which often rely on word of mouth, reviews, and online visibility to improve their foot traffic and sales. As a result, many online reputation management products contain features of local listing management. These solutions allow businesses to manage and update their online listings across directories, apps, and websites, ensuring a positive customer experience and improving local SEO. ### Challenges with Online Reputation Management Software Depending on a business’ specific requirements and capabilities, adopting an online reputation management software can pose a few challenges. **Compliance requirements:** Some industries must comply with certain standards to protect sensitive data or consumer privacy. For example, businesses in the healthcare industry must ensure their patients’ data remains confidential by working with software vendors that comply with HIPAA. If this is the case for a business, they must seek out vendors that promote compliance and ask about their privacy and security safeguards. **Responding to negative feedback:** Not all reviews are going to be positive. Some customers are simply looking for a place to vent their frustrations, while others have genuine concerns or constructive feedback. It’s important to always respond to negative reviews—users must not ignore, delete, or hide negative reviews, as this can further erode the customers’ trust. Before implementing an online reputation management solution, businesses must establish the dos and don’ts of responding to reviews and make sure their team understands these guidelines. There are many resources online that advise on how to respond to negative reviews. **Siloed information:** Online reputation management tools should be adopted by all stakeholders for a business to realize the product’s full potential. Ownership of the software may lie with only one department, but customer service and marketing teams should both be involved in the process of review management. By working together, marketing and customer service teams can respond effectively to negative feedback, resolve issues, and promote brand advocacy through positive reviews. Product managers should be looped in as necessary when customers make suggestions for new features or mention a bug.  ### How to Buy Online Reputation Management Software #### Requirements Gathering (RFI/RFP) for Online Reputation Management Software Whether a company is purchasing an online reputation management solution for the first time or looking to replace their current system, G2.com can assist buyers with the selection process. Generally, the most important considerations for this type of software are the feature set, pricing, integrations, and customer support. Businesses should create a list of requirements based on their desired outcomes for the product, for example: - Does the company want to prioritize review generation or is reputation monitoring the primary objective? - If review automation is necessary, then the considered tools must integrate well with the current technology stack of a company. - Some software vendors provide 24/7 support or even a managed service to help their customers respond to reviews. If a business requires this type of service, they can ask vendors about the level of support they offer. #### Compare Online Reputation Management Software Products **Create a long list** Using their unique list of requirements, buyers should create a long list of potentially viable online reputation management products. They can consult online review sites like G2.com to find out which solutions are the most popular or have the highest satisfaction ratings. Take this opportunity to learn how the vendor manages their online reputation. **Create a short list** After creating a long list, buyers should narrow down their selections by eliminating the products that won’t meet their business needs. Pricing, integrations, compliance, and support may be factors that contribute to a product’s suitability.  **Conduct demos** All products on the buyer’s shortlist should be vetted by conducting demos. This is an opportunity to find out how a product works firsthand, so buyers must come prepared with questions guided by the requirements gathering conducted at the beginning of the selection process. If the product will be used by multiple teams within the company -- for example, marketing and customer service -- they can ask the vendor to walk through the product’s features for each persona.  #### Selection of Online Reputation Management Software **Choose a selection team** The organization should involve any relevant personas as early as possible in the selection process. With review management software, it will be necessary to consult both managers and individual contributors in marketing and customer service departments, as they will likely be the heaviest users of the platform. The selection team should also consist of a project manager to coordinate efforts and ensure the process runs smoothly.  **Negotiation** Before signing a contract, it is imperative to open up a conversation about pricing and contract length. While a few vendors may not budge on pricing, most will offer flexible pricing plans based on the exact features the business needs or the length of the contract. **Final decision** To conclude the selection process, and before going all in, it is suggested to run a pilot program with a small group of users. If the platform meets all the requirements and is well received, the buyer can be confident in rolling out the platform to the rest of the company. If not, it might be time to try another product from the short list. ### Online Reputation Management Software Trends **Social media** While only a small percentage of customers will take the initiative to write a review for a business without being asked, many more are likely to mention a brand, product, or service on social media. As a result, businesses need to invest in social listening if they are serious about managing their online reputation. Many online reputation management products provide enhanced social media monitoring features that enable users to track brand mentions, engage with customers, search and filter discussions, and identify trending topics. These tools can even help businesses engage in [social customer service](https://www.g2.com/categories/social-customer-service). **Natural language processing** It is increasingly common for reputation management tools to have built-in [natural language understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) capabilities to assist with keyword tagging, topic clustering, and sentiment analysis. These features make it possible not only for businesses to monitor their reviews, but to make data-driven decisions based on emerging trends and customer sentiment. For products that leverage artificial intelligence to consolidate and analyze customer feedback from other channels and not just review sites, buyers can browse G2’s category for [feedback analytics software](https://www.g2.com/categories/feedback-analytics). ### FAQs for Online Reputation Management Software ### Most Popular FAQs #### Which Online Reputation Management Software has the best reviews? Across verified buyer reviews on G2, a handful of platforms consistently receive the highest scores for overall satisfaction, recommendation rates, and support quality. Here are the top-rated options: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A streamlined review generation tool that automates customer outreach to build a stronger, more consistent review profile across platforms. - [Okendo](https://www.g2.com/products/okendo/reviews) — A customer marketing platform that helps brands collect and showcase reviews, ratings, and user-generated content to drive trust and conversion. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — An all-in-one experience platform that centralizes reviews, messaging, and customer feedback to help businesses manage and improve their online reputation at scale. #### What is the top software for managing online business reputation? The most widely adopted platforms for managing online business reputation combine review monitoring, listing management, and customer feedback tools in a unified workflow. Top options used by businesses across industries include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — A comprehensive reputation and customer experience platform that consolidates reviews across 200+ sites, enabling businesses to respond, analyze, and improve in one place. - [SOCi](https://www.g2.com/products/soci/reviews) — A social and reputation management platform built for multi-location brands, helping teams monitor local reviews and maintain brand consistency at scale. - [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform that manages business listings, reviews, and search visibility across hundreds of directories and search engines simultaneously. - [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise reputation management solution that aggregates customer feedback, competitive benchmarking, and location-level performance into actionable insights. #### What is the best app for company reputation management? The best apps for company reputation management offer real-time alerts, multi-platform monitoring, and tools to engage with customers quickly from anywhere. Leading picks based on verified reviews include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Provides a mobile-accessible, centralized dashboard for monitoring and responding to reviews and messages across the web, ideal for businesses managing their reputation on the go. - [SOCi](https://www.g2.com/products/soci/reviews) — Delivers reputation management at scale for franchises and multi-location businesses, with tools to localize content and respond to reviews from a single platform. - [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Helps software companies leverage G2 review data and buyer intent signals to build credibility and amplify their reputation within high-intent buying audiences. #### What are the most popular community management tools for online platforms? Popular community management tools in the online reputation space focus on monitoring brand sentiment, engaging customers across digital touchpoints, and centralizing multi-channel conversations. Widely reviewed solutions include: - [SOCi](https://www.g2.com/products/soci/reviews) — Enables community managers at multi-location brands to engage with local audiences via reviews, social posts, and Q&A from one unified platform. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Combines review management with webchat, messaging, and survey tools, making it a strong fit for businesses looking to centralize community engagement. - [YouScan](https://www.g2.com/products/youscan/reviews) — A social listening and visual intelligence platform that monitors brand mentions, consumer sentiment, and community trends across social media and the broader web. #### How do you manage your online reputation? Managing your online reputation effectively involves monitoring what's being said about your brand, responding to reviews in a timely manner, generating new reviews consistently, and resolving customer concerns before they escalate. A strong reputation management strategy typically includes four core pillars: proactive review generation, real-time monitoring across platforms, centralized response workflows, and analytics to track sentiment trends over time. Businesses that automate these workflows through dedicated software tend to see faster response times, higher review volumes, and improved customer trust. For a full breakdown of available tools, explore the [Online Reputation Management Software category on G2](https://www.g2.com/categories/online-reputation-management). ### Small Business FAQs #### What is the most affordable Online Reputation Management Software for SMBs? For [small and medium-sized businesses](https://www.g2.com/categories/online-reputation-management/small-business), cost-effective reputation tools often offer streamlined feature sets focused on review generation and basic monitoring without the overhead of enterprise pricing. Budget-friendly options with strong SMB user bases include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A lightweight, automated review generation tool designed specifically for small businesses that want to grow their review count with minimal manual effort. - [NiceJob](https://www.g2.com/products/nicejob/reviews) — A reputation marketing platform built for service-based small businesses, automating review requests and referrals to generate more word-of-mouth growth. - [Liftify](https://www.g2.com/products/liftify/reviews) — A Google review growth service that helps small businesses build a steady stream of customer reviews through a done-for-you, managed outreach model. #### What is the best Online Reputation Management Software for startups? Startups need reputation management tools that are fast to implement, intuitive to use, and deliver quick results without requiring a dedicated marketing team. Top-rated platforms among early-stage and growing businesses include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Earns a top ease-of-use score among reviewed users, making it one of the simplest tools for startups to launch a review generation program without technical overhead. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers a scalable all-in-one platform that startups can grow into, covering review management, messaging, and surveys from day one without needing multiple tools. - [Okendo](https://www.g2.com/products/okendo/reviews) — A customer review platform favored by direct-to-consumer startups for its polished review widgets, UGC capabilities, and seamless e-commerce integrations. #### Which Online Reputation Management Software is the most user-friendly for startups? For startups with lean teams, ease of use is often the deciding factor. The best tools require minimal onboarding and deliver value quickly without technical complexity. The most user-friendly options based on verified ease-of-use scores include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves the highest ease-of-use rating in the category, with a simple setup that lets small teams automate review collection within minutes of signing up. - [Okendo](https://www.g2.com/products/okendo/reviews) — Known for its clean interface and intuitive review management dashboard, Okendo is frequently highlighted by users for how easy it is to configure and manage day-to-day. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Despite its broad feature set, Birdeye earns strong ease-of-use marks and provides robust onboarding support that helps new teams get up and running quickly. #### What Online Reputation Management Software do small businesses in service industries use most? Service-based [small businesses](https://www.g2.com/categories/online-reputation-management/small-business), including healthcare providers, real estate agencies, and consumer service companies—rely on reputation tools that make it easy to request, collect, and respond to reviews at the point of service. Platforms commonly used in these industries include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Widely used by healthcare, dental, and real estate professionals for its automated review request workflows and communication tools built with compliance-sensitive industries in mind. - [SOCi](https://www.g2.com/products/soci/reviews) — Popular with multi-location service brands in real estate and automotive, where managing local reviews and listings at scale across dozens of storefronts is a daily operational need. - [Liftify](https://www.g2.com/products/liftify/reviews) — A managed service model that handles the review generation process end-to-end, making it a strong fit for small service businesses that lack dedicated marketing resources. #### How quickly can a small business get started with Online Reputation Management Software? Most modern reputation management tools are cloud-based and designed for fast deployment, many [small business](https://www.g2.com/categories/online-reputation-management/small-business) users report going live within a day or less, with platforms like ReputationStacker and NiceJob offering near-instant setup through automated onboarding flows. Tools built specifically for SMBs consistently outperform enterprise-grade platforms in time-to-value, particularly for businesses that don't require deep CRM or POS integrations out of the gate. For those that do need integrations, platforms like [Birdeye](https://www.g2.com/products/birdeye/reviews) and [SOCi](https://www.g2.com/products/soci/reviews) offer pre-built connectors that accelerate deployment without requiring development resources. ### Enterprise FAQs #### What is the best-rated Online Reputation Management Software for tech enterprises? Technology companies and software vendors require reputation tools that integrate cleanly with existing tech stacks, support complex workflows, and surface actionable insights across large teams. The highest-rated platforms among [enterprise tech reviewers](https://www.g2.com/categories/online-reputation-management/enterprise) include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Earns its highest satisfaction scores from enterprise users, with strong marks for support quality and a robust API that enables deep integration with CRMs, marketing automation platforms, and vertical-specific systems. - [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Particularly well-suited for B2B software companies, leveraging peer review data and buyer intent signals to build credibility and influence purchase decisions in high-consideration tech buying cycles. - [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform used by global tech enterprises to manage listings, reviews, and search visibility at scale, with enterprise-grade governance, analytics, and role-based access controls. #### What is the most reliable Online Reputation Management Software tool for enterprises? Reliability for enterprise users means consistent platform uptime, responsive support at scale, and the ability to manage reputation across thousands of locations or product lines without manual intervention. The most consistently reliable platforms based on enterprise reviewer feedback include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Leads enterprise satisfaction metrics with the highest average star rating among platforms with substantial enterprise review volume, backed by strong support responsiveness scores and a dedicated enterprise success team. - [SOCi](https://www.g2.com/products/soci/reviews) — Trusted by multi-location enterprise brands for its reliable reputation management infrastructure, including automated review response tools and local listing synchronization across hundreds of locations. - [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise-grade platform designed for high-volume feedback management, offering competitive benchmarking, operational dashboards, and location-level performance tracking for complex organizations. #### What is the best-reviewed Online Reputation Management Software for enterprise app integration? Enterprise buyers prioritize platforms that connect cleanly with their existing marketing, CRM, and operations stack, making native integrations and open APIs a key evaluation criterion during the procurement process. Top-reviewed platforms for enterprise integration depth include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers thousands of integrations with CRM, EHR, PMS, and marketing automation platforms, making it the most integration-rich reputation management solution for enterprises with complex, multi-system tech environments. - [Yext](https://www.g2.com/products/yext/reviews) — Provides deep integrations with enterprise CMSs, data platforms, and search ecosystems, enabling large organizations to maintain consistent, accurate brand information across all digital touchpoints. - [SOCi](https://www.g2.com/products/soci/reviews) — Integrates with enterprise social, CRM, and paid advertising platforms to give multi-location brands a unified view of reputation and community engagement performance in one consolidated dashboard. #### Which Online Reputation Management Software offers the best enterprise customer support? For large organizations, the quality of vendor support, including dedicated account management, onboarding resources, and ongoing strategic guidance is often as important as the software capabilities themselves. Top platforms for enterprise support quality based on reviewer scores include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Consistently earns high marks for support quality from enterprise reviewers, with users frequently citing responsive account management and hands-on onboarding as standout differentiators. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves a top support quality score across all reviewed users, with customers at every company size praising the attentiveness and responsiveness of its support team. - [Reputation](https://www.g2.com/products/reputation/reviews) — Provides enterprise-level customer success resources including dedicated implementation support and strategic advisory services for brands managing reputation programs across hundreds of locations. #### How do enterprises measure ROI from Online Reputation Management Software? Enterprise teams typically measure return on reputation management investments through a combination of review volume growth, average star rating improvements, response rate benchmarks, and downstream metrics like organic search visibility, conversion rate lift, and customer retention. Platforms like [Reputation](https://www.g2.com/products/reputation/reviews) and [Birdeye](https://www.g2.com/products/birdeye/reviews) offer built-in ROI dashboards and competitive benchmarking reports that help enterprise stakeholders tie reputation performance directly to business outcomes. Reviewers across the [Online Reputation Management category on G2](https://www.g2.com/categories/online-reputation-management) frequently cite improved local search rankings, reduced customer acquisition costs, and increased review-driven conversions as the most measurable benefits of sustained reputation management programs. **Last updated on April 22, 2026**