Retention Science has helped our email program work smarter for us rather than harder. Smart segmentation of our audience, as well as trigger emails, has helped us target the best audiences at the best times. Retention Science also has a fantastic support system from customer support managers to their tech support Resci is there to answer questions and guide decisions. Review collected by and hosted on G2.com.

With all the trigger emails, it did take extra effort on our creative team's bandwidth to get the program up and running. Review collected by and hosted on G2.com.

Whenever we have a question or concern, our account manager is always so timely and helpful! Review collected by and hosted on G2.com.

We still use google analytics as our basis of "truth" Review collected by and hosted on G2.com.

The platform has depth and does what is represented; intelligent browse, customer behavior and email analysis and communication to customers based on this analysis. Review collected by and hosted on G2.com.

Cost and optimization via in-house consultants too expensive. Far above the market competition. Review collected by and hosted on G2.com.

I used Retention Science's platform for 2 years as a supplemental tool to my company's ESP at the time. First off, I have to say they provided excellent client service and had the quickest response/turn around time out of any of the 3rd party marketing companies I've used.

Their tool was easy to implement and had a great User Interface. One of my favorite aspects about the tool was Offer Optimization. I was able to send larger discounts to customer's who were less likely to buy and send lower discounts to customers who were most likely to purchase. They were able to determine purchase likelihood through their tool and I could send multiple variations of an email in one swoop. Review collected by and hosted on G2.com.

Overall, I have very few complaints about the tool. When I was using them I wanted some better data integration between them and my ESP, but that was very minimal.

Plus for any real complaints I had about the tool, Retention Science was quick to offer options and in multiple cases development new aspects into their tool at my request. Very few companies do this and the attention they provided my company helped us excel greatly. Review collected by and hosted on G2.com.