Using Retention Science has really helped us make a major shift in how we approach email marketing by focusing on customer lifecycle as opposed to just marketing towards a path to purchase. The automated email platform has been extremely helpful for us in understanding the path to purchase and focusing on providing better value to our customers by using multiple strategies at different stages of the customer lifecycle. Review collected by and hosted on G2.com.

Integrations are limited for the purpose of orchestrating marketing campaigns across platforms using different tools. I'd like the ability to integrate with our SMS vendor to send emails or SMS messages at different stages or triggers. Not having the ability to add custom fields is also a pretty hard pill to swallow after coming from Drip where we could add almost any data to customer profiles. Review collected by and hosted on G2.com.

The Stages set up is easy to use and requires very little effort to set up. Review collected by and hosted on G2.com.

Analytics aren't very helpful, you need to pull multiple reports to get the information you need. The lag between conversions and what appears in analytics is too long. Creating audience segments is way too clunky and not intuitive. The stages are helpful as pre-made drip journeys, but the flipside is there is no insight into what is happening within the stages. Our rep was initially helpful but we never hear from them unless we reach out. Review collected by and hosted on G2.com.

This app is very easy to use highly user-friendly. I was in doubt at my first use but when I started to use it everything was easy to go and now I do not need any other app or software. Review collected by and hosted on G2.com.

Not much support is available but once you get to use it you can get a hang of the things around. I had to do some research when starting to you it that was a bit downside. Review collected by and hosted on G2.com.

We've been working with Retention Science for about 2 years now, after Mailchimp and Klaviyo. We vastly prefer Retention Science. Our account manager relationship has been extremely helpful for our small team and through that relationship we have also been able to gain access to new features while they are still in beta mode. It has been great to partner with RS to test new innovations like more detailed segmentation and more personalized automation flows. Review collected by and hosted on G2.com.

We have had some account manager turnover - but just having a real account manager who can show the detailed analytics and trends and provide thoughtful recommendations is so far above the offerings from competitors that I wouldn't necessarily even call this a "dislike." Review collected by and hosted on G2.com.

Retention Science is a nice platform as it can help you deliver a more customized, personal experience in which it will help your company, start-up, local business drive online sales. They use artificial intelligence to streamline online growth where it will drive your email campaigns ultimately saving you money in the present and in the long run. The three best things they are made for are, SMB, Mid-Market, and Enterprise. Review collected by and hosted on G2.com.

It may be best for companies that have a lot of employees. When you have a lot of employees you're going to have a lot more emails, traffic going in and out through the website. It makes sense because you are definitely going to get more value out of it if you do have those employees. It is always best to have training on the website before utilizing Retention Science just so you know your ins and outs. If you have a training and development manager, have them put together a quick course and spend an hour going through it. Review collected by and hosted on G2.com.

Retention Science has been a great partner to me because they not only listen and understand my business' needs, but they have also gone out of their way to keep my business during a time when balls were dropped. Our brand is not big by any means (yet), and most agencies/services like ReSci would have said sorry and moved on, but Jerry and his team worked with me, and have been a part of our biggest year yet. The customer support I receive from Mayra is fantastic, and the direct line I have to Jerry Jao makes me feel valued. I feel like ReSci has my company's best interest in mind, and it makes the relationship collaborative, enjoyable, and most importantly profitable for both sides. Review collected by and hosted on G2.com.

It hasn't been a perfect fit due to the size of my company, and ReSci's model and core value prop. Because Retention Science is able to work its magic best with a larger company (larger customer base/emails to leverage the AI services, more consistent/healthier cash flow/inventory position). There have been times, to no fault of Retention Science's, where we did not have enough inventory (read: no inventory) to generate any sales, let alone send out compelling emails. As a very small, self-funded company, it has been challenging to meet demand and scale at the ideal rate. During these out of stock times, it hurts to pay an enterprise-level fee to use ReSci's platform with a start-up-level wallet size. The large majority of companies at our size would a service that has a lower monthly fee, and less hands-on service based on their budget, but we took a leap of faith joining ReSci because we knew what we could grow into, and their leadership so the same vision as us. It's amazing that we're starting to grow to a size that allows ReSci's value prop and pricing make sense based on the revenues we bring in. Review collected by and hosted on G2.com.

It does a lot of the basics for email marketing to get you up and going as well as have a robust marketing plan. Review collected by and hosted on G2.com.

Although it has the basics, there are a lot of customizations needed in order to take email marketing to the next level and get some of the data that you want. Review collected by and hosted on G2.com.

I liked how it was able to help track information accurately Review collected by and hosted on G2.com.

it was a bit slow and wasn't always accurate in it's assessment and feedback as yet. Review collected by and hosted on G2.com.

Very easy to work with and collaborate with. We are constantly blown away by how willing they are to help us when we are stuck on something, need help with a project or just want to bounce our own ideas off of them. They continue to update their products and offerings to stay up to date on options to market to our customers. Review collected by and hosted on G2.com.

They are more expensive than we had been using with mailchimp but we immediately saw the benefit once we got it going. The start up is a little more difficult than mailchimp but it's because of all of the stages there. Luckily the team was there to help us throughout the process. Review collected by and hosted on G2.com.

As stated above, they have amazing communication; and great for medium-sized businesses. Their AI software Cortex is very interesting and allows efficient work to be done. Review collected by and hosted on G2.com.

Sometimes it glitches, but one of the best marketing software. Review collected by and hosted on G2.com.