Erica S.
ES
Erica S.
Small-Business (50 or fewer emp.)
"Retention is a great tool for small business' focusing on acquisition"
3/5
What do you like best about Retention.com?

I enjoy how easy it is to integrate into my existing systems and to actually see each retained client's email to recapture/retarget them. Review collected by and hosted on G2.com.

What do you dislike about Retention.com?

Since we are are just starting out on retention we have not yet see the ROI for the program in the first 3 weeks but hope to shortly ! Review collected by and hosted on G2.com.

SR
Sonia R.
Small-Business (50 or fewer emp.)
"Loving It So Far!"
5/5
What do you like best about Retention.com?

As a small business owner, I was constantly frustrated with the limitations imposed by big tech companies like Metas and Google. It was becoming more and more expensive to grow my email list and reach my audience through organic social media, and I felt like I was stuck playing by their rules.

That's why I was so thrilled to discover Retention.com. This platform has completely changed the game for me, offering a way to get in front of my audience without being blocked by big tech companies. It's been a lifesaver for my business, giving me a play in my playbook to grow my email list and reach my target audience on my own terms.

What I love about Retention.com are the powerful features it offers for small businesses like mine. I can easily analyze customer data, segment my customers, create personalized experiences, and measure the success of my retention strategies. The platform is easy to use and offers excellent customer support, making it a hassle-free solution for growing my business.

In conclusion, I would highly recommend Retention.com to any small business looking to grow its email list and reach its audience. The platform is a game-changer, delivering on its promise of helping small businesses play by their own rules and grow their businesses. So far, my experience with Retention.com has been nothing short of amazing. If that changes, I will be sure to come back and update you. Review collected by and hosted on G2.com.

What do you dislike about Retention.com?

I wish it was more affordable for small biz like ours. Or an unlimited plan. Review collected by and hosted on G2.com.

NG
Natalia G.
Small-Business (50 or fewer emp.)
"Great way to grow your email list"
5/5
What do you like best about Retention.com?

Retention has enabled our business to triple our email list and implement powerful retargeting and lifecycle marketing strategies. It has substantially increased our revenue opportunities, and we are happy with the results. Review collected by and hosted on G2.com.

What do you dislike about Retention.com?

There's nothing I dislike about Retention, but I think identifying the source of emails captured could help for a clearer understanding of whether emails are generated organically or as a result of a paid advertisement. Review collected by and hosted on G2.com.

TR
Tom R.
Small-Business (50 or fewer emp.)
"Such a great addition!"
5/5
What do you like best about Retention.com?

I love the wizardry that is Retention.com. The entire idea is genius to be able to capture people on your site that clearly had intent but may not have left you their info. Review collected by and hosted on G2.com.

What do you dislike about Retention.com?

Can't find a downside yet. Everything has been super simple. The setup process could've been easier because of a communication issue but other than that we are happy. Review collected by and hosted on G2.com.

JM
Joe M.
Small-Business (50 or fewer emp.)
"Build your contact list quickly."
5/5
What do you like best about Retention.com?

Very easy to work with. They help identify all visitors to our website so that we can communicate and build a relationship with potential customers who show interest in our products. Review collected by and hosted on G2.com.

What do you dislike about Retention.com?

There is not a lot of risk in using their service. The only downside is that we are very seasonal, so they are a little expensive during our off-season. However, we anticipate great value in season. Review collected by and hosted on G2.com.

Response from Julia Bouterakos of Retention.com

Thanks for the positive review, Joe!

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Your Secret Weapon For List Growth"
5/5
What do you like best about Retention.com?

it's a tool that does what it says it does.. it helps builds your email list by identifying anonymous user on your website. Review collected by and hosted on G2.com.

What do you dislike about Retention.com?

Sometimes there are folks who are already on your list that get added to the retention list, but this is a pretty rare occurrence. Review collected by and hosted on G2.com.

Response from Julia Bouterakos of Retention.com

Thanks for the positive review!

Julio M.
JM
Julio M.
Small-Business (50 or fewer emp.)
"Very happy to have found retention.com"
5/5
What do you like best about Retention.com?

Retention.com has helped us increase our database with warm audiences. Review collected by and hosted on G2.com.

What do you dislike about Retention.com?

Everything's been great but there was some set up time to get everything going on the technical side. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
EA
Verified User in Apparel & Fashion
Mid-Market (51-1000 emp.)
"Overall great to drive additional sales if you are a high volume DTC website"
4/5
What do you like best about Retention.com?

We're increasing our list size, ability to communicate with more users, and ultimately drive additional sales we may have not had without using Retention.com. Review collected by and hosted on G2.com.

What do you dislike about Retention.com?

I know they have been growing like crazy. We had a rockier onboarding experience and the people who were helping eventually were not on the team. Not a major issue as we have a team to execute internally but we couldn't move as quickly as we wanted as some things needed to be confirmed by their team. Review collected by and hosted on G2.com.

Murad N.
MN
Murad N.
Co-Founder
Small-Business (50 or fewer emp.)
"Awesome software"
3.5/5
What do you like best about Retention.com?

I loved that they could find customers of ours that were using a different device and re-enter them into our flows. Review collected by and hosted on G2.com.

What do you dislike about Retention.com?

I felt that the brand new customer finding flow was spammy if one were to send three emails before removing them out, but that's a simple fix of changing the flow to one's liking. Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Verified User in Insurance
Small-Business (50 or fewer emp.)
"3X'd our email acquisition!"
5/5
What do you like best about Retention.com?

It makes our job so much easier to retarget our users! Retention / lifecycle marketing is such a large portion of our revenue, and the overall self-optin rates from users that hit our site isn't the best. With Retention.com, we're capturing about 3 times as many emails as we were with just an optin box. Review collected by and hosted on G2.com.

What do you dislike about Retention.com?

The only issue we ran into was we were initially collecting email addresses from all visitors to our site, regardless of which page they arrived on. That lasted a couple of weeks before our ESP paused our account due to spam issues. After some digging, we found that emails collected from visitors who arrived on our blog articles from google were the bulk of the spam complaints, so we disabled the collection script from our blog articles, and everything has been running perfect since then! Review collected by and hosted on G2.com.