The team is awesome. Great, lovely people to collaborate with. Review collected by and hosted on G2.com.

Sales people often push too hard without hearing or understanding the concerns of the customer.

The product itself has had a negative impact on our attribution and reliability score. This appears to be an issue with other customers as many paid agencies are recommending against using it. Review collected by and hosted on G2.com.

We have millions of visitors each month that visit our marketplace and do not place an order with us on their first visit. It has been essential to connect with these customers and be able to make them an offer or engage with them to help with their decision to place an order with us. Retention.com helps improves this effort by connecting us better with our customers. Review collected by and hosted on G2.com.

I wish there were a way we could work with Retention.com to grow our email list even faster, either by matching a higher percentage of visitors or some other means.

Pricing is a bit high. Review collected by and hosted on G2.com.

We've been using Retention.com, and there are some positive aspects that we appreciate. One of the best things about Retention.com is its ability to connect us with website visitors who initially don't make a purchase. This allows us to engage with them and improve conversion rates by providing targeted offers. Review collected by and hosted on G2.com.

While Retention.com offers benefits, we feel that the value provided may be slightly overstated. I would expect to see more revenue coming through the channel with the amount of orders and site visitors we see on a monthly basis. Review collected by and hosted on G2.com.

We like that is allows us to gather data that we would not have access to without it. Most of the customer emails that we are able to gather are extremely helpful in our marketing campaigns. Review collected by and hosted on G2.com.

The dashboard for Retention.com is extremely basic and could use improvement. Sometimes the software takes credit for customers that would have made a purchase any way but we are still well into a positive return on our investement even with that taken into account. Review collected by and hosted on G2.com.

I like that it helps us grow our email marketing list significantly faster than before. This ensures the time we spend on our email marketing, produces higher revenue than before. Review collected by and hosted on G2.com.

The Retention.com analytics could use improvement but overall I still think the service is great. Review collected by and hosted on G2.com.

We like being able to match an email address to our web visitors so that we can send them other offers and get them into our funnels. Overall the match rate has been good, and the open and click-through rates are surprisingly good for emails that did not optin. Review collected by and hosted on G2.com.

You do get some confused messages from people wondering how we acquired their emails, but it is surprisingly low. Review collected by and hosted on G2.com.

The fact that you can capture net new customers without doing anything is incredible. You can stick with your typical 5% subscribe rate with popups, or you can add retention and get upwards of 20-30 percent.

Be sure to add them into different flows like abandon cart or browse abandon. Test test test. See what works and pushes them over the edge. It's not like a typical welcome series. The didn't sign up, so you have to go beyond your welcome discount to people who do subscribe. I recommend using Fondue cash rebates with retention to arbitrarily give a much larger discount... you can do a 40% cash back and because only 50% of people take you up on it, it's basically a 20% off coupon.

It's not right now, but having Retention at scale could potentially be affecting our math on allowable CPA.

We're a <$1m company currently, and trust me, it pays for itself. Tell them Paul at Mosi Tea sent you. Sign up. Review collected by and hosted on G2.com.

You have to be careful with separating the retention "customers" for awhile to maintain the spam rate, etc. It's worth tracking and the extra sales you will get from it; however, this group will inherently have a higher spam rate and unsubscribe rate. Review collected by and hosted on G2.com.

Retention.com is an effective tool we use to identify anonymous web traffic. We have seen success in converting these users, and the cost to use it is relatively low. Review collected by and hosted on G2.com.

Unfortunately, the team. We've been with retention for a few years now and it feels like they have very high employee turnover; it can be really frustrating to have to re-explain things to new reps constantly & there have been times where we have no clear point of contact. Review collected by and hosted on G2.com.

The Set up was very easy. Starteed seeing results very quickly. Review collected by and hosted on G2.com.

Reporting or tutorials on reporting could be easier to truley understand where the incrementality is coming from Review collected by and hosted on G2.com.

_ Customer Success team is excellent in helping us with some strategies to increase the conversion rate Review collected by and hosted on G2.com.

- Has captured <20% of traffic's email

- Conversion rate of emails that we have got was very bad for the first few months Review collected by and hosted on G2.com.