Retention.com is a great way to build your email list and cut costs, especially if you use Klaviyo as your ESP. They fill a gap allowing you to drive revenue and collect emails from the majority of your traffic that doesn't submit to an email popup. They also provide a self-serve competitive offering to tools like Wunderkind if you're not looking for full white glove service and the high price tag that comes with it. The people on their team I've interacted with have been very friendly and willing to help out. Review collected by and hosted on G2.com.

Works best if you're on Shopify. We're currently migrating to Shopify Plus but previously integrated while on Salesforce Commerce Cloud and things took a while. They also don't yet have a "checkout abandonment" option that would send the entire contents of a users cart. This would likely drive much better performance than the "add to cart" event they have which triggers off just the first event the user adds. It would also be great to get some visiblity into the match rate on your site to compare to other solutions like Wunderkind. Review collected by and hosted on G2.com.

It helps reveal 80%+ of the unknown website visitors who have been active with their email address in the past 7 days. That shared email address is piped to Klaviyo for a "Thanks for Visiting" email flow. The entire process is easy to use and implements well with Shopify and existing tech stack. Review collected by and hosted on G2.com.

Not much of a downside other than a small cost to prove it's value of being able to email people who have looked at your site and not yet made a purchase. Review collected by and hosted on G2.com.

I like that it's always running in the background and integrates pretty seamlessly with Klaviyo. Review collected by and hosted on G2.com.

Just keeping expectations managed, the leads it brings in are not as high-intent as those who chose to subscribe, etc.. Review collected by and hosted on G2.com.

Maintaining users in the funnel and achieving a general conversion, along with having relevant data, greatly aids in understanding the target audience and new users who are arriving, enabling more effective marketing. Review collected by and hosted on G2.com.

They should have a less invasive page, by this I mean what they show visually, at the written level. Review collected by and hosted on G2.com.

Easy to install, really powerful tool that enables us to really accelerate our email list growth. I've loved it. One of my clients picked up 60,000 additional emails in the 1st five months from the tool. Helped increase sales and we get a 5x-9x ROI on it month over month. Review collected by and hosted on G2.com.

Nothing really. It's been consistenly great to work with. Review collected by and hosted on G2.com.

Theoretically it helps us take advantage and capitalize on a very large segment that was not available to us without Retention.com. It lets us collect contact information of people who don't sign up to our newsletter or enter their email in the purchase process, and then we can continuously communicate with them and attempt to convert them.

Their service, support, and dedication are great, and are probably the main reason that made stay at the beginning before we started seeing actual results. Review collected by and hosted on G2.com.

It takes a while to see significant results, and unless you have very high traffic, results are just OK and not as significant as we though and hoped to see. But overall the return on the investment is positive and over time results accumulate exponentially. Review collected by and hosted on G2.com.

We love that it's growing our revenue AND our email list simultaneously. Review collected by and hosted on G2.com.

A bit expensive for us, but the ROI is positive for us most months. Review collected by and hosted on G2.com.

One of the reasons I am most likely to suggest Retention.com is that it helps grow email lists and lowers cost per acquisition - something most businesses are struggling with right now. Review collected by and hosted on G2.com.

I don't love the reclaim product as I find it a bit glitchy (tagging existing users as reclaim when they're already engaged) Review collected by and hosted on G2.com.

We get access to the emails of new leads. These are excellent leads since they are people who already visited our site. Retention also has excellent customer support! Review collected by and hosted on G2.com.

Have not had any issues. Any time we have questions we can get them answered right away. Review collected by and hosted on G2.com.

My title says it all. We get the highest value for almost zero upkeep. This has really been a set it and forget it tool which has been amazing. Our email list has grown significantly and couldn't be happier with the results. Review collected by and hosted on G2.com.

I haven't found anything I don't like about Retention.com yet. I'm not sure there is anything to not like! Review collected by and hosted on G2.com.