--- title: Retention.com Reviews meta_title: 'Retention.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 123 reviews by the users' company size, role or industry to find out how Retention.com works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 123 scale: '5' date_modified: '2026-08-10' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Retention.com Reviews **Vendor:** Retention.com **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.5/5.0 **Total Reviews:** 123 ## About Retention.com 10x Your Email List with Retention.com 95% of visitors leave your website without ever filling out a form.That's not just lost traffic, it's lost revenue sitting that you wouldn't be able to reach. Until now. Retention.com identifies up to 40% of your anonymous website visitors and delivers verified, deliverable email addresses straight to your email provider, even if the contact never fills out a form, subscribes to a pop-up, or creates an account. That means the shoppers who browsed your best sellers, added items to their cart, or spent time on your landing pages can now enter your email flows automatically. No more relying solely on opt-in forms and discount pop-ups to grow your list. Retention.com works alongside your existing acquisition strategy to unlock a massive pool of contacts you were previously invisible to. The result is faster list growth, higher-intent audiences, and more revenue per send. Getting started is simple. Retention.com integrates directly with your existing email platform, so new contacts flow into your welcome series, abandonment sequences, and promotional campaigns from day one. There's no complex setup, no engineering resources required, and no disruption to your current workflows. Trusted by 1,500+ brands including Manscaped, Living Spaces, Spanx, and Mejuri, Retention.com is the fastest way to scale your email list with real, marketable contacts. If you're serious about email list growth, stop leaving subscribers on the table and start turning your anonymous traffic into your most profitable channel. ## Retention.com Pros & Cons **What users like:** - Users appreciate the **ease of use** of Retention.com, highlighting smooth integration and straightforward setup for seamless operation. (8 reviews) - Users find the **easy setup** of Retention.com convenient, enabling quick integration with minimal ongoing effort. (8 reviews) - Users commend the **easy implementation** of Retention.com, facilitating quick setup and immediate revenue-driving capabilities. (5 reviews) - Users value the **easy setup and integration** of Retention.com, enhancing marketing workflows and audience engagement effortlessly. (5 reviews) - Users highlight the **significant revenue growth** achieved with Retention.com, benefiting from its effective reclaim campaigns and strategies. (5 reviews) - Users appreciate the **easy integrations** with Klaviyo, enhancing their email marketing efforts with minimal ongoing adjustments. (3 reviews) - Users highlight the **efficiency of email capture** from anonymous visitors, significantly boosting engagement and revenue. (3 reviews) - Helpful (3 reviews) - Integrations (3 reviews) - Platform Integration (3 reviews) **What users dislike:** - Users report that **lead quality can be inconsistent** , often requiring extra filtering for relevance and usefulness. (4 reviews) - Users report **email quality issues** with contacts from Retention.com, affecting engagement and revenue potential. (2 reviews) - Users struggle with **poor customer support** , making it difficult to resolve issues and optimize their experience. (2 reviews) - Users often find that the **contact quality is inconsistent** , impacting their overall experience with Retention.com. (1 reviews) - Users find that the **data limitations** of Retention.com result in less qualified contacts, impacting email engagement and revenue. (1 reviews) - Data Management (1 reviews) - Email Spamming (1 reviews) - Expensive (1 reviews) - Filtering Issues (1 reviews) - Implementation Delays (1 reviews) ## Retention.com Reviews ### 1. Our Newest Weapon for the Digital Agency Toolchest... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** Talk about delivering on a promise! This tool captures anonymous visitors and with our custom CRM integration, it is bringing our clients more customers. The best part of GetEmails is the RESULTS! **What do you dislike about Retention.com?** At first, I did not like how the alerts came at the agency level - as our team could not easily determine which one of the many accounts the alert was related to. But, a few emails later, their team addressed the shortcoming, thanked me for my observation and built a solution to help ALL their clients. Their team is ULTRA-responsive, so collaborative, and very agency-centric. **Recommendations to others considering Retention.com:** Try it. Free version makes it hard to say no **What problems is Retention.com solving and how is that benefiting you?** We are able to cost-effectively built our client’s subscriber base...and for some of our e-commerce customers, the ROAS even with our CRM and dynamic drip campaigns, have produced a great return (like 4 and 5x!) ### 2. An amazing tool for the evolving advertising landscape! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Retention.com?** The Get Emails platform offers advertisers and businesses an easy and affordable to way to fill their pipeline to convert potential customers into sales. The set up is simple and easy and starts collecting leads within minutes. The ease of connecting to CRMs through their platform or a service like Zapier means you do not need a programmer or technical experience to create a workflow. **What do you dislike about Retention.com?** So far I haven't found anything that I dislike about Get Emails. **What problems is Retention.com solving and how is that benefiting you?** The ease of capturing site traffic being driven by SEM, display and social media advertising. ### 3. WHOA! These results have been amazing. **Rating:** 5.0/5.0 stars **Reviewed by:** Travis Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** I love the facet that it increased the leads that we were getting per day from 50 to over 350! PER DAY!! Without having to do anything else to get them. **What do you dislike about Retention.com?** Getting it set up was easy, but still a little difficult because I am not a coder, but GetEmails jumped on a Zoom call and figured everything out quickly. **Recommendations to others considering Retention.com:** JUST TRY IT. They have a free plan to see if it will work for you and I can say IT DOES. I use it on all my websites now. **What problems is Retention.com solving and how is that benefiting you?** Getting more leads! Getting more leads!! ### 4. Great Product and Excellent Customer Service - Team is very responsive and helpful!! **Rating:** 5.0/5.0 stars **Reviewed by:** David K. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Retention.com?** Real time emails being sent, ease of use. **What do you dislike about Retention.com?** Setting up subaccounts - instructions not totally clear **What problems is Retention.com solving and how is that benefiting you?** Helps my client develop lead nurture email series ### 5. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan N. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2021 **What do you like best about Retention.com?** I like how easy it is to use. Quick setup and automatically collects emails for you. **What do you dislike about Retention.com?** I don't like how the smallest plan is $99/mo at 400 contacts. I need don't need that many for my current project. **What problems is Retention.com solving and how is that benefiting you?** I'm growing an email list from scratch. I've made sales & grown my list! ### 6. It does what it says **Rating:** 5.0/5.0 stars **Reviewed by:** Jarrett S. | Director of Marketing and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2020 **What do you like best about Retention.com?** We get a lot of traffic, but getting emails has been a challenge. This solves that problem. **What do you dislike about Retention.com?** It takes a little time to understand the system. They are great at working with you, but it appears daunting if you don't have much of a tech background. **What problems is Retention.com solving and how is that benefiting you?** We are getting emails and those people are mostly staying around. ### 7. Great way to build email list **Rating:** 5.0/5.0 stars **Reviewed by:** Gunhee P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** Easy to set up the script through GTM. Their dashboard is super easy to understand & manage. Integration through GTM also allows you to set better filters for you to capture more engaged prospects. Overall, it's been a great channel for us to build up our prospecting list. **What do you dislike about Retention.com?** No major concerns at the moment. GetEmails continues to develop features to improve the experience. **What problems is Retention.com solving and how is that benefiting you?** Getting more promising leads and prospects for future conversions. This has allowed us to build upon our email marketing. ### 8. The service is good and staff is friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Tarek E. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2021 **What do you like best about Retention.com?** Suppression script and ease of implementation **What do you dislike about Retention.com?** It is lacking user consent, it is good to inform users that their emails are being collected in a very professional way **What problems is Retention.com solving and how is that benefiting you?** Expanding my audience, and getting more sails however the response rate has been lower than expected ### 9. Best Sales Growth Company Yet! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** After 15 years, we are always skeptical about new sales/marketing programs but we thought we would give this a shot! Amazing, amazing, amazing! All the emails we have received into our contact program have over a 25% open rate and our ROI is off the charts! We recommend this company to anyone asking us about our marketing programs! **What do you dislike about Retention.com?** Nothing, we have been please with all aspects of this! **What problems is Retention.com solving and how is that benefiting you?** Getting more sales, more open rates and reaching a larger audience. ### 10. Recommended! **Rating:** 4.5/5.0 stars **Reviewed by:** Y. V. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** We've been using GetEmails for most of this year and are very happy with the service. **What do you dislike about Retention.com?** So far no dislikes. We are happy with our return on investment. **Recommendations to others considering Retention.com:** One great thing about GetEmails is that you are not locked into a contract. You can upgrade or downgrade your plan based on needs month to month. **What problems is Retention.com solving and how is that benefiting you?** GetEmails has helped us gain new customers that we would have missed out on. ### 11. Really good concept and another great way to increase email marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2020 **What do you like best about Retention.com?** LOVE the idea behind it, and we really never knew how many emails we weren't collecting before. It's super helpful to be able to grab their emails and re-market to a warm crowd **What do you dislike about Retention.com?** The UX on the back end is a tad confusing to use, especially if you don't have an integration with an ESP that they've set up. **Recommendations to others considering Retention.com:** It's way easier to use an ESP that has an integration! **What problems is Retention.com solving and how is that benefiting you?** We're able to market to a warm crowd without having to pay insane rates for CPC on FB ads, and add them to a funnel to convert at a really nice rate ### 12. Amazing list builder! **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron L. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2020 **What do you like best about Retention.com?** I’m grabbing about 30-50% of people landing on my page that for whatever reason didn’t finalize a form. I’ve added well over 200 people to a drip campaign that I wouldn’t have otherwise ever been able to market to **What do you dislike about Retention.com?** I’d like a little more customization the Dubb software that I use for my video drip campaign. **What problems is Retention.com solving and how is that benefiting you?** I get a lot of traffic and between the people that opt in and those that are captured that didn’t opt in I’m able to reach way more potential clients with having to increase my ad spend. ### 13. A straightforward service that works great! **Rating:** 5.0/5.0 stars **Reviewed by:** Duncan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** That it works! Meaning, we are growing our list and converting customers. **What do you dislike about Retention.com?** I wish they had more in-depth analytics so we could understand from which channel we are receiving emails: organic, paid ad, etc... **Recommendations to others considering Retention.com:** As Nike says, Just Do It! **What problems is Retention.com solving and how is that benefiting you?** Email marketing is a vital part of our business and GetEmails has helped grow this channel significantly. ### 14. Easy to set up and integrate with leading tools. Thereafter it just performs on auto pilot. **Rating:** 5.0/5.0 stars **Reviewed by:** Simon W. | Member Board of Directors, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2020 **What do you like best about Retention.com?** GetEmails helps us to enrich data about our website traffic. It's part of our tool box and we wouldn't want to miss it. **What do you dislike about Retention.com?** They have changed the pricing recently and given our current needs the old pricing suited us better. **What problems is Retention.com solving and how is that benefiting you?** GetEmails helps us to get to know our website visitors and to gain more insights about them. ### 15. For the right business model, its very good. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** Really, it gives you the tools that larger firms are already utilizing in their data mining operations. Why are big corporations SO big? concepts like this are certainly part of it. **What do you dislike about Retention.com?** It is a tad expensive per lead - if its not the right business model....your email list might be very ineffective. **Recommendations to others considering Retention.com:** Make sure there is a strong budget for such a thing - it may be best utilized in periods of time ...as opposed to all the time. **What problems is Retention.com solving and how is that benefiting you?** Growing a mailing list ### 16. GetEmails is Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2021 **What do you like best about Retention.com?** They have provided us with more emails in three months than we got all last year. **What do you dislike about Retention.com?** We don't have enough website to fill our monthly count. I wish there was a lower level. **What problems is Retention.com solving and how is that benefiting you?** Increasing out mailing list. ### 17. Works great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2021 **What do you like best about Retention.com?** GetEmails allows us to remarket to customers that visit our site with emails. **What do you dislike about Retention.com?** Not all of the emails are high quality. You need to play with the parameters to get a high ROI. **Recommendations to others considering Retention.com:** Try it out. You will like it. **What problems is Retention.com solving and how is that benefiting you?** We don't have problems. The benefits are a high ROI. ### 18. Getemails **Rating:** 3.5/5.0 stars **Reviewed by:** Dr Nagappan A. | Advisor , Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** It is able to identify anonymous people coming onto our website **What do you dislike about Retention.com?** Unable to convert these users so far well in terms of ROI . **Recommendations to others considering Retention.com:** Figure out how to convert these users **What problems is Retention.com solving and how is that benefiting you?** We don't know 80% of people that come to our website now we do ### 19. Really useful software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** It is an incredibly useful service/technology to capture leads for abandoned cart or whatever else you need. I do not know any other companies offering a comprehensive solution like this **What do you dislike about Retention.com?** They seem to not have staff to manage growth. I would like to capture more emails but their staff is too busy to - Its overall a 10 service but wanted to not this one negative factor **Recommendations to others considering Retention.com:** Its worth trying **What problems is Retention.com solving and how is that benefiting you?** For building an email list, abandoned cart and more ### 20. Capture emails from prospects visiting your website **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Retention.com?** We were pleasantly surprised to see how many email addresses we were able to collect using the GetEmails software. They are instantly imported into our email marketing software, resulting in great organic list growth **What do you dislike about Retention.com?** The software performs at promised, with no issues. **What problems is Retention.com solving and how is that benefiting you?** Building our email marketing list with little to no effort ### 21. It's ok but could be better to target more customers directly. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** The customer does not know they are leaving their information **What do you dislike about Retention.com?** Not customer-centric and could be better for targeting. **What problems is Retention.com solving and how is that benefiting you?** Getting marketing emails. ### 22. Well worth it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** Very easy to set up and implement it into our website. **What do you dislike about Retention.com?** Lack of revenue tracking to the GetEmails emails. But this has since been added as a feature. **What problems is Retention.com solving and how is that benefiting you?** Relying on lead-gen ads or pop-ups as the only source of email capture. ### 23. Powerful service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Retention.com?** Get emails almost right away. respond quickly. **What do you dislike about Retention.com?** It's been working great. No problems yet. **What problems is Retention.com solving and how is that benefiting you?** I can give my customers another opportunity to visit my website. ## Retention.com Discussions - [What is GetEmails?](https://www.g2.com/discussions/what-is-getemails) - 1 comment - [View Retention.com pricing details and edition comparison](https://www.g2.com/products/retention-com/reviews?login_required=true&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+14%3A19%3A43+-0500&secure%5Bsession_id%5D=35480ee4-023b-47a2-b3b4-b2beb5b605bd&secure%5Btoken%5D=a930a2705f53ad9e527f3af25f6aa1e38f0635e820ca0b9fb6dacdbf6ec0eaa2&format=llm_user) ## Retention.com Features **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Text Messaging** - Bulk SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Agentic AI - Visitor Identification** - Cross-system Integration - Third-Party Integrations - Social Media Integration **Agentic AI - Firewall Software** - Autonomous Task Execution - Adaptive Learning - AI/Machine Learning **Agentic AI - Personalization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Conversion Rate Optimization - SEO Management - Drag & Drop - Visual Analytics - API - Surveys & Feedback - Data Import/Export - Reporting & Statistics - Real-Time Reporting - Customizable Templates - Real-Time Data - A/B Testing - Screen Activity Recording - Site Search Tracking - Trend Analysis - Visitor Tracking - Customer Segmentation - Engagement Tracking - Activity Tracking - Sales Trend Analysis - Funnel Analysis - Widgets - Alerts/Escalation - Real-Time Analytics - Heatmaps - Search/Filter - Conversion Tracking - Reporting/Analytics - Referral Tracking - Real-Time Monitoring - Generative AI - Data Visualization - Behavior Tracking - Keyword Tracking - Pageview Tracking - Customizable Reports - Charting - Visualization - Activity Dashboard - Real-Time Notifications - Access Controls/Permissions - Time on Site Tracking - Web Traffic Reporting - Monitoring - Tagging - Dashboard Creation - Campaign Management - Campaign Analytics - Customizable Branding - Alerts/Notifications - User Interaction Tracking - AI Copilot - Customer Journey Mapping - Goal Setting/Tracking - Multiple Site Management - Website Analytics **AI Personalization - Personalization** - Predictive Recommendations - Audience Segmentation - Adaptive Content **Additional Functionality** - AI Copilot - Engagement Tracking - Content Management - Visual Analytics - Real-Time Analytics - Behavior Tracking - Website Personalization - Recommendations - Real-Time Reporting - Content Analytics - Behavioral Targeting - Account Based Marketing - Website Analytics - Customer Segmentation - Customer Profiles - Template Management - Multi-Channel Marketing - Customizable Branding - Alerts/Notifications - API - Abandoned Cart Saver - Drag & Drop - Contextual Targeting - Experience Management - Campaign Management - Generative AI - WYSIWYG Editor - Reporting/Analytics - Activity Dashboard - Multi-Campaign - Campaign Segmentation - A/B Testing - Customizable Forms - Email Marketing **SMS Platform** - Reporting - QR Codes **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management ## Top Retention.com Alternatives - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - 4.6/5.0 (1,314 reviews) - [Listrak](https://www.g2.com/products/listrak/reviews) - 4.5/5.0 (300 reviews) - [Customers.ai](https://www.g2.com/products/customers-ai/reviews) - 4.8/5.0 (417 reviews)