--- title: RetainSure Reviews meta\_title: 'RetainSure Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 14 reviews by the users' company size, role or industry to find out how RetainSure works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 14 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # RetainSure Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by RetainSure but has limited features. Are you part of the RetainSure team? [Upgrade your plan](https://my.g2.com/retainsure/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! RetainSure – The AI Customer Success Manager RetainSure helps B2B subscription businesses streamline Customer Success by giving CSMs and Account Managers everything they need to reduce churn, drive adoption, and save hours every week. 1. Spot churn risk and expansion opportunities early Move beyond traditional health scores. RetainSure analyzes product usage, conversations, tickets, and external signals to highlight the exact accounts that need attention, with clear, actionable insights your team can trust. 2. Get all customer data in one place, instantly No more jumping across dashboards. RetainSure’s AI co-pilot brings every customer’s activity, sentiment, product usage, and renewal context into a single, simple view - available in seconds. 3. Automate repetitive CS work with agentic AI RetainSure’s autonomous AI agents complete repetitive tasks on their own - meeting notes, follow-ups, data entry, reminders, adoption nudges, and more - saving up to 2 hours per CSM per day. * * * Seller [RetainSure](https://www.g2.com/sellers/retainsure) Discussions [RetainSure Community](https://www.g2.com/products/retainsure/discuss) Languages Supported English Overview by Dhiraj Patel Show More ## Pricing Pricing provided by RetainSure. ### Custom Contact Us Per Year [ View More Pricing Information ](https://www.g2.com/products/retainsure/pricing) ## Top-Rated Alternatives [ ![HubSpot Service Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Service Hub") HubSpot Service Hub 4.4/5(2,920) ](https://www.g2.com/products/hubspot-service-hub/reviews) [ ![Gainsight Customer Success](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gainsight Customer Success") Gainsight Customer Success 4.5/5(1,754) ](https://www.g2.com/products/gainsight-customer-success/reviews) [ ![ChurnZero](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ChurnZero") ChurnZero 4.7/5(1,609) ](https://www.g2.com/products/churnzero/reviews) [ View All Alternatives ](https://www.g2.com/products/retainsure/competitors/alternatives) ## User Insights Average based on 14 real user reviews. [Log in to unlock pricing and user insights](/login) ## RetainSure Integrations (11) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amplitude Analytics ](https://www.g2.com/products/amplitude-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Chargebee ](https://www.g2.com/products/chargebee/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sumo Logic ](https://www.g2.com/products/sumo-logic/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Twilio Segment ](https://www.g2.com/products/twilio-segment/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Vitally ](https://www.g2.com/products/vitally/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Books ](https://www.g2.com/products/zoho-books/reviews) Show More ![Ashwin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashwin C.") AC Ashwin C. Operations Excellence Specialist Mid-Market (51-1000 emp.) 7/9/2026 "Implementation Journey with RetainSure" 4.5/5 What do you like best about RetainSure? Working with RetainSure has been a great experience so far. Instead of just walking us through their product and features, the team spent time understanding how we manage our accounts and the challenges we were trying to solve. Based on those discussions, they tailored the implementation to our requirements. We have now completed Phase 1 of the implementation in a short span of time and are continuing to work closely with the team to evolve the platform into a system of intelligence for our account management function. Review collected by and hosted on G2.com. What do you dislike about RetainSure? None so far. Despite being a relatively small team, RetainSure has been highly responsive, with quick turnaround times. Discussions are productive, decisions are made quickly, and there's a strong sense of momentum in moving things forward. Review collected by and hosted on G2.com. What problems is RetainSure solving and how is that benefiting you? Before RetainSure, getting a complete view of an account meant pulling information from multiple places—support tickets from the CEM team, invoices and ARR from Finance, NPS from HubSpot, email threads for context, and Excel sheets for account notes and plans. Preparing for a single customer meeting could easily take hours. With RetainSure, all of this information is now available in one place. While we're still in the early stages of adoption, our Account Managers can access the complete customer context much more easily before a QBR or renewal discussion. The RetainAI Slack bot makes it even more convenient. Anyone across the organization can ask a question about an account and get the relevant information instantly, reducing the need to chase different teams for updates. It's helping us move toward a more proactive, informed, and collaborative way of managing customer accounts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sakshi L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sakshi L.") SL Sakshi L. Account Operations Analyst Mid-Market (51-1000 emp.) 7/24/2026 "Simplifying Account Management with RetainSure" 5/5 What do you like best about RetainSure? The team has been easy to work with and quick to adapt to how we actually operate. Rather than a rigid rollout, configuration decisions (like dashboard hierarchy and reporting structures) were worked out collaboratively based on our specific setup. Turnaround on changes and questions has been fast. Review collected by and hosted on G2.com. What do you dislike about RetainSure? Nothing major. As adoption grows across teams, there's a bit of a learning curve in getting everyone aligned on data conventions, though the team has been quick to help smooth that out. Review collected by and hosted on G2.com. What problems is RetainSure solving and how is that benefiting you? RetainSure is helping us bring account information- SoWs, ARR data, closure details, and account notes- into a single platform. This makes it easier to track account health and manage closures efficiently, without needing to cross-check multiple sources for the same information." Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Akshay T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshay T.") AT Akshay T. Customer Success Manager Mid-Market (51-1000 emp.) 2/24/2026 "Actionable Retention Insights and AI QBRs That Save Hours" 5/5 What do you like best about RetainSure? We use it at Mailmodo to move from gut-feel to clear actions. The dashboards surface the accounts and segments where churn is actually building, and the guidance is specific enough to act on, not just pretty graphs. The AI QBR feature is a real time-saver: it pulls trends and highlights into a short, structured write-up so we spend meetings on decisions instead of compiling data. Review collected by and hosted on G2.com. What do you dislike about RetainSure? Mostly a short onboarding curve for the deeper features, a few advanced reports take time to explore. That said, the value pays off once you’ve invested the initial hours. Review collected by and hosted on G2.com. What problems is RetainSure solving and how is that benefiting you? Identifies early churn risk so we can prioritize accounts before issues escalate. Replaces manual cross-tool analysis with single-pane, actionable signals — which speeds up triage and outreach. Automates regular reporting (AI QBR), freeing the team to focus on strategy and interventions Review collected by and hosted on G2.com. Show More 2/26/2026 Current UserValidated ReviewerSource: Organic ![Vishal S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vishal S.") VS Vishal S. Account Manager Mid-Market (51-1000 emp.) 7/6/2026 "Great Insights and Triggers That Keep My Account Game on Top" 5/5 What do you like best about RetainSure? This is great for insights and triggers that help me, as an AM, make sure my account game stays on top. Review collected by and hosted on G2.com. What do you dislike about RetainSure? There’s still a long way to go when it comes to making the Agents more stable and reliable. Review collected by and hosted on G2.com. What problems is RetainSure solving and how is that benefiting you? Churn prediction, upsell triggers, account research, and more. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Satwik K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Satwik K.") SK Satwik K. Growth Manager Mid-Market (51-1000 emp.) 12/8/2025 "My Daily Essential for Smarter Customer Success" 5/5 What do you like best about RetainSure? It is a data-driven model that makes my life much easier when it comes to collating information and taking action. Whether it’s something as simple as writing an email or creating an entire strategy for the next quarter for a client, everything can be done in one place without switching between multiple platforms to gather the details I need—even for discussions with the AI and a great team to always support you with any implementation Review collected by and hosted on G2.com. What do you dislike about RetainSure? Nothing to dislike, but there are definitely a few areas that have potential for future enhancements as the product evolves Review collected by and hosted on G2.com. What problems is RetainSure solving and how is that benefiting you? RetainSure has quickly become my go-to tool—something I start and end my day with. It centralizes my conversations, customer data, and everything I need as a Customer Success Manager, making my work far more efficient. The integration was seamless, and the helpful prompts and guidance from the team have made the platform even more impactful. Retenture saves me time on repetitive tasks and lets me focus on meaningful strategy and execution. I truly appreciate the great work by the Lean and Mean team Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Moheet S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moheet S.") MS Moheet S. Customer Success Manager Mid-Market (51-1000 emp.) 12/1/2025 "Personalized Insights That Transform Customer Success" 5/5 What do you like best about RetainSure? What I appreciate most is the platform’s intelligent use of all available account information to provide highly personalized insights. This feature has made my daily work as a Customer Success professional much easier, more organized, and significantly more efficient. It reduces the amount of manual work required and enables me to be more proactive with customers. Review collected by and hosted on G2.com. What do you dislike about RetainSure? Up to now, I genuinely haven’t encountered any significant drawbacks in my experience. While there is always potential for additional features and improvements, nothing currently feels like a limitation to me. Review collected by and hosted on G2.com. What problems is RetainSure solving and how is that benefiting you? RetainSure has made it much easier for me to gather data from various sources and access it through a straightforward chat-style interface, eliminating the need to sift through complex dashboards or reports. The product’s trend analysis of both historical and current performance, together with its smart segmentation, provides a clear understanding of adoption across different customer cohorts. This clarity helps me better prioritize my focus areas. Before any customer call, I can quickly generate an account summary that highlights key insights, risks, and opportunities, which supports my efforts to drive upgrades or prevent churn. The expansion and churn prediction features, along with the platform’s knowledge about our business, help me in driving adoption among my customers. Review collected by and hosted on G2.com. Show More 12/5/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/7/2026 "All-in-One Data Insights with Helpful Recommendations" 4/5 What do you like best about RetainSure? I like how it can collect all the data I need in one place, present it the way I want and also provide recommendations. Review collected by and hosted on G2.com. What do you dislike about RetainSure? Sometimes it takes too long for the findings to be searched and it can be slow to provide a reply. Review collected by and hosted on G2.com. What problems is RetainSure solving and how is that benefiting you? It is helping with gathering the usage data, and understand it easily how the customer is using it, and also helps with creation of Presentation with the data it gives me Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dharmesh P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dharmesh P.") DP Dharmesh P. Onboarding and Enterprise Customer Success Lead Mid-Market (51-1000 emp.) 12/5/2025 "Smooth Implementation, Great Insights & Exceptional Support" 5/5 What do you like best about RetainSure? RetainSure has significantly streamlined our customer success and onboarding workflows at Mailmodo. The platform is intuitive, easy to set up, and doesn’t require a long learning curve for the team. Their automated workflows, retention insights, and health scoring system have helped us proactively manage customer journeys with more clarity. The best part is their support team—they are extremely responsive, understand use cases deeply, and help us customise the setup based on our processes. Review collected by and hosted on G2.com. What do you dislike about RetainSure? Nothing major so far. A few advanced analytics features could be more flexible, but the team is already working on enhancements and is very receptive to feedback. Review collected by and hosted on G2.com. What problems is RetainSure solving and how is that benefiting you? RetainSure has helped us centralize customer data, track onboarding progress accurately, and identify churn risks early. Our onboarding managers now have clear visibility into customer health, leading to faster interventions and better retention outcomes. It has helped reduce manual tracking and allowed the team to focus more on strategic conversations with customers rather than operational tasks. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite ![Mannan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mannan R.") MR Mannan R. Mid-Market (51-1000 emp.) 3/31/2026 "Effortless Insights, Seamless Slack Integration" 5/5 What do you like best about RetainSure? I like RetainSure for its ease of use and how it integrates with Slack, making it easy to generate reports or client insights without leaving Slack. The interface is very user-friendly, which is a huge plus. The initial setup was really easy, with most of it handled by their team. Their team is super receptive to feedback, and new features are added quickly. Review collected by and hosted on G2.com. What do you dislike about RetainSure? none Review collected by and hosted on G2.com. What problems is RetainSure solving and how is that benefiting you? RetainSure helps in creating a unified view to manage client metrics and delivers AI-based insights, saving time on report generation to just a few minutes. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Kripa Shankar Singh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kripa Shankar Singh G.") KG Kripa Shankar Singh G. Solution Engineer Small-Business (50 or fewer emp.) 2/2/2026 "Personalized Insights That Make CSM Life Easier" 5/5 What do you like best about RetainSure? Empowers Customer Success Managers with actionable KPI insights and tailored next-step recommendations. The standout feature is its deep personalization—adapting to each customer’s industry, historical pain points, and in-product behavior. The platform is intuitive, and the team is highly responsive, offering hands-on support to customize the solution as needed. Review collected by and hosted on G2.com. What do you dislike about RetainSure? The platform works as intended with no specific concerns. However, improvements to the UI would help elevate the overall user experience. Review collected by and hosted on G2.com. What problems is RetainSure solving and how is that benefiting you? Helps us retain customers by tracking customer health and enabling timely actions. Review collected by and hosted on G2.com. Show More 2/6/2026 Validated ReviewerSource: Organic ## Pricing Options Pricing provided by RetainSure. ### Custom Contact Us Per Year [ View More Pricing Information ](https://www.g2.com/products/retainsure/pricing) ##### ##### RetainSure Features Predictions Churn Risk Upsell Opportunities [ View More Features ](https://www.g2.com/products/retainsure/features) ##### Categories on G2 [Customer Success](https://www.g2.com/categories/customer-success) ##### Explore More [Crossbeam vs PartnerStack for a partnerships team that wants to identify account overlaps with technology partners and activate co-selling opportunities without manual data sharing?](https://www.g2.com/discussions/crossbeam-vs-partnerstack-for-a-partnerships-team-that-wants-to-identify-account-overlaps-with-technology-partners-and-activate-co-selling-opportunities-without-manual-data-sharing)[What compliance learning platforms work best for financial services or pharmaceutical companies that need training content aligned with strict regulatory requirements?](https://www.g2.com/discussions/what-compliance-learning-platforms-work-best-for-financial-services-or-pharmaceutical-companies-that-need-training-content-aligned-with-strict-regulatory-requirements)[Which PR CRM tools have the best pitch tracking and email open rate visibility for media outreach so teams know what is actually getting read?](https://www.g2.com/discussions/which-pr-crm-tools-have-the-best-pitch-tracking-and-email-open-rate-visibility-for-media-outreach-so-teams-know-what-is-actually-getting-read) [Which machine translation API gives the best balance of translation quality, response speed and cost per character for a developer building localization into a product?](https://www.g2.com/discussions/which-machine-translation-api-gives-the-best-balance-of-translation-quality-response-speed-and-cost-per-character-for-a-developer-building-localization-into-a-product)[Is Veeam Data Platform worth it as an IT resilience orchestration platform for an enterprise team that needs combined backup, DR orchestration, and ransomware recovery, or does Zerto cover the same failover automation with less overhead?](https://www.g2.com/discussions/is-veeam-data-platform-worth-it-as-an-it-resilience-orchestration-platform-for-an-enterprise-team-that-needs-combined-backup-dr-orchestration-and-ransomware-recovery-or-does-zerto-cover-the-same-failover-automation-with-less-overhead)[Pros and Cons Details](https://www.g2.com/products/retainsure/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)