# Best Restaurant Management Software

## How Many Restaurant Management Software Products Does G2 Track?

**Total Products under this Category:** 310

### Category Stats (Jul 2026)

- **Average Rating:** 4.5/5 (↑0.03 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Epos Now (+9.97%) - Among all products in this category, Epos Now recorded the largest rating increase compared to last month

_Last updated: July 26, 2026_

## How Does G2 Rank Restaurant Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 10,100+ Authentic Reviews
- 310+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Restaurant Management Software
 ![G2 Grid® for Restaurant Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/restaurant-management/grids.png?focus%5B%5D=67514&focus%5B%5D=1219583&focus%5B%5D=46137&focus%5B%5D=16426&focus%5B%5D=12279&focus%5B%5D=10489&focus%5B%5D=1656&focus%5B%5D=48273)

Highlighted products: Petpooja POSS, Owner.com, Restroworks Restaurant POS, Toast, Restaurant365, OpenTable for Restaurants, Square Point of Sale, and SpotOn.

Underlying data: [Grid® JSON](https://www.g2.com/categories/restaurant-management/grids.json?focus%5B%5D=petpooja-poss&focus%5B%5D=owner-com&focus%5B%5D=restroworks-restaurant-pos&focus%5B%5D=toast&focus%5B%5D=restaurant365&focus%5B%5D=opentable-for-restaurants&focus%5B%5D=square-point-of-sale&focus%5B%5D=spoton)

**Sponsored**

### SevenRooms

SevenRooms is a type of hospitality management software solution designed to help operators enhance profitability by streamlining and controlling the guest experience. It provides tools for managing reservations, waitlists, and table assignments while maintaining a centralized record of guest interactions and preferences. As a category, hospitality management platforms combine front-of-house operations, guest relationship management, and marketing capabilities to support daily service and long-term revenue goals. SevenRooms targets restaurants, hotels, nightlife venues, and entertainment operators that require coordinated guest handling across multiple touchpoints. Typical use cases include handling peak dining periods with optimized seating plans, converting walk-ins with virtual waitlists, coordinating private events, and integrating online ordering and payments to reduce manual workflows. The platform’s guest-profile focus supports personalization and repeat business by capturing dining history, seating preferences, dietary notes, and communication consent. Operators can use those profiles to segment audiences for email campaigns, promote events or targeted offers, and tailor on-site interactions. SevenRooms also aggregates reviews and behavioral data to inform service adjustments and marketing strategies, enabling managers to make data-driven decisions about staffing, menu planning, and promotional timing. Key features include an intuitive reservation management system, virtual waitlist functionality, and detailed table-management tools that improve seating efficiency and reduce idle covers. Marketing automation and email capabilities enable scheduled communications and campaign segmentation based on guest attributes and visit behavior. Commission-free reservation handling is available to allow operators to retain booking revenue that might otherwise be paid to third parties. Integrations with point-of-sale and payment systems facilitate unified transaction records and streamline settlement and reporting. Collectively, these features provide operational visibility across service shifts, enhance the consistency of guest interactions, and support targeted outreach that aims to increase return visits and overall revenue without relying on intermediary booking commissions.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=438&secure%5Bchosen_at%5D=2026-07-29T08%3A31%3A54Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=47833&secure%5Bresource_id%5D=438&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Frestaurant-management%3Fopen_modal_url%3D%252Fproducts%252Frestrogreen%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Frestaurant-management%2526source%253Dcategory&secure%5Btoken%5D=15c371ee56cedc2aad35b5d06044d0757cc9d168a0d5ba9a6e2d45d9b7f16e89&secure%5Burl%5D=https%3A%2F%2Fsevenrooms.com%2Fhub%2Fcrm-marketing%2F&secure%5Burl_type%5D=paid_promos)

### [Petpooja POSS](https://www.g2.com/products/petpooja-poss/reviews)

Restaurant POS software that simplifies billing, menu, inventory, and order management, tailored from single outlets to large outlet chains alike. Today, it drives operations for 1,00,000+ outlets, making it one of the most widely adopted POS platforms in the F&B industry.

**Average Rating:** 4.7/5.0

**Total Reviews:** 283

#### How Do G2 Users Rate Petpooja POSS?

- **Interoperability:** 8.6/10 (Category avg: 8.6/10)
- **Reporting:** 8.3/10 (Category avg: 9.1/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.1/10)
- **Dashboard:** 9.2/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Petpooja POSS?

- **Seller:** [Petpooja](https://www.g2.com/sellers/petpooja)
- **Company Website:** www.petpooja.com
- **Year Founded:** 2011
- **HQ Location:** Ahmedabad, Gujarat
- **Twitter:** @Petpooja\_POS  
393 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=377816c7ef71fbe3570ff90e5c507b24642225bc4867bf94454e34523eb10cd8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpetpooja-prayosha-food-service-pvt-ltd-&secure%5Burl_type%5D=linkedin_company_website)  
1,709 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Restaurants, Food & Beverages
- **Company Size:** 42% Small, 37% Medium

#### What Do G2 Reviewers Say About Petpooja POSS?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **24/7 customer support** from Petpooja, ensuring prompt resolution of queries and operational efficiency.
- Users appreciate the **ease of use** of Petpooja, enabling seamless restaurant management and operational efficiency.
- Users enjoy the **efficient inventory management** of Petpooja POSS, streamlining their daily operations on a single platform.
- Users value the **fast and stable billing system** of Petpooja, enhancing efficiency during busy restaurant hours.
- Users appreciate the **user-friendly platform** of Petpooja, enhancing efficiency and automation in F&B operations.

##### Cons

- Users experience **synchronization issues and gaps in inventory and tax mapping** that hinder effective management.
- Users experience **slow performance** issues with delays in order updates and notifications, affecting overall efficiency.
- Users face **delayed updates** , leading to frustration with menu and inventory management issues affecting service efficiency.
- Users find the **training difficult** , with many features being overwhelming and requiring additional support to grasp.
- Users experience **connectivity issues** leading to syncing problems and delayed notifications, impacting overall functionality during poor internet conditions.

#### What Are Recent G2 Reviews of Petpooja POSS?

**["A lifesaver for daily operations, KOTs, and inventory tracking"](https://www.g2.com/survey_responses/petpooja-poss-review-12865035)**

**Rating:** 4.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/petpooja-poss-review-12865035)

**["Petpooja Streamlines Restaurant Operations with a Clean, Connected Workflow"](https://www.g2.com/survey_responses/petpooja-poss-review-12279766)**

**Rating:** 4.5/5.0 stars

_— Jay V._

[Read full review](https://www.g2.com/survey_responses/petpooja-poss-review-12279766)

#### What Are G2 Users Discussing About Petpooja POSS?

- [What is Petpooja used for?](https://www.g2.com/discussions/what-is-petpooja-used-for)

### [Owner.com](https://www.g2.com/products/owner-com/reviews)

Owner is the AI growth system for independent restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party sales. Unlike traditional restaurant software that requires owners to manage multiple tools, Owner delivers a proven system run by experts. It’s like having an army of engineers and marketers working for your restaurant, helping you drive direct orders, increase repeat customers, and keep more profit.

**Average Rating:** 4.8/5.0

**Total Reviews:** 407

#### How Do G2 Users Rate Owner.com?

- **Interoperability:** 8.9/10 (Category avg: 8.6/10)
- **Reporting:** 9.4/10 (Category avg: 9.1/10)
- **Ease of Use:** 9.5/10 (Category avg: 9.1/10)
- **Dashboard:** 9.5/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Owner.com?

- **Seller:** [Owner.com](https://www.g2.com/sellers/owner-com)
- **Company Website:** Owner.com
- **Year Founded:** 2018
- **HQ Location:** Palo Alto, CA
- **Twitter:** @owner  
4,283 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=725dcf8a78b967d01cfb788831cbf88222d675539e341a398f8a44bafad8c8fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fowner-com%2F&secure%5Burl_type%5D=linkedin_company_website)  
354 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Restaurants, Food & Beverages
- **Company Size:** 92% Small, 3% Medium

#### What Do G2 Reviewers Say About Owner.com?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Owner.com, praising its intuitive interface and fast onboarding process.
- Users value the **exceptional customer service** of Owner.com, enhancing their restaurant experience and supporting business success.
- Users commend the **excellent customer support** of Owner.com, noting their fast responses and dedication to business success.
- Users commend the **easy setup** of Owner.com, appreciating seamless implementation and exceptional ongoing support throughout.
- Users value the **easy online ordering** system of Owner.com, boosting revenue and enhancing overall website management seamlessly.

##### Cons

- Users find the **limited customization** options restrictive, though support provides workarounds for website edits.
- Users find the **monthly fees of Owner.com to be high** , especially without noticeable results early on.
- Users highlight **integration issues** with Owner.com, limiting connectivity and complicating loyalty program management.
- Users are often frustrated by **long delivery delays** , impacting customer satisfaction and overall experience with Owner.com.
- Users face significant **delivery issues** with delays and inconsistent drivers, impacting the overall customer experience.

#### What Are Recent G2 Reviews of Owner.com?

**["All-in-One Growth Partner for Independent Restaurants"](https://www.g2.com/survey_responses/owner-com-review-12954041)**

**Rating:** 5.0/5.0 stars

_— Anibal M._

[Read full review](https://www.g2.com/survey_responses/owner-com-review-12954041)

**["Efficient Logistics and Stellar Support with Owner.com"](https://www.g2.com/survey_responses/owner-com-review-13075874)**

**Rating:** 5.0/5.0 stars

_— Dion Y._

[Read full review](https://www.g2.com/survey_responses/owner-com-review-13075874)

#### What Are G2 Users Discussing About Owner.com?

- [How has Owner.com supported your restaurant's online presence, and what features do you find most useful?](https://www.g2.com/discussions/how-has-owner-com-supported-your-restaurant-s-online-presence-and-what-features-do-you-find-most-useful)

### [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews)

Restroworks is a cloud-based enterprise restaurant management platform trusted by 25,000+ restaurants across global markets. Purpose-built for multi-format restaurant operations—including QSR, fine dining, casual dining, and cafés—the platform delivers a comprehensive technology stack covering POS, Inventory Management, Kitchen Automation, Self-Ordering Kiosks, and analytics. With a fully integrated system that unifies front-of-house and back-of-house operations. With a strong presence across the US, the Middle East, Southeast Asia, the UK, and other global markets, Restroworks enables enterprise restaurant brands to scale efficiently, maintain operational consistency, and make data-driven decisions.

**Average Rating:** 4.8/5.0

**Total Reviews:** 1,299

#### How Do G2 Users Rate Restroworks Restaurant POS?

- **Interoperability:** 9.5/10 (Category avg: 8.6/10)
- **Reporting:** 9.6/10 (Category avg: 9.1/10)
- **Ease of Use:** 9.6/10 (Category avg: 9.1/10)
- **Dashboard:** 9.5/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Restroworks Restaurant POS?

- **Seller:** [Restroworks](https://www.g2.com/sellers/restroworks)
- **Year Founded:** 2012
- **HQ Location:** San Francisco, US
- **Twitter:** @Restroworks  
736 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d4edcf7af696547790bea0aacb8c1d9170e3aa6baa62ec00f936d5ebbae1f52f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2350408%2F&secure%5Burl_type%5D=linkedin_company_website)  
173 employees on LinkedIn®
- **Ownership:** Private 

#### Who Uses This Product?

- **Who Uses This:** Manager, Restaurant Manager
- **Top Industries:** Restaurants, Food & Beverages
- **Company Size:** 50% Medium, 49% Small

#### What Do G2 Reviewers Say About Restroworks Restaurant POS?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Restroworks POS to be **intuitive and easy to use** , enhancing efficiency in their restaurant operations.
- Users value the **helpful customer support** of Restroworks, ensuring assistance is available whenever needed.
- Users value the **detailed reporting capabilities** of Restroworks Restaurant POS, enhancing their billing and operational efficiency.
- Users appreciate the **smooth billing process** of Restroworks Restaurant POS, enhancing efficiency during busy hours.
- Users appreciate the **user-friendly features** of Restroworks Restaurant POS, enhancing staff training and operational efficiency.

##### Cons

- Users experience **poor customer support** responsiveness, making issue resolution challenging at times, despite some follow-up calls.
- Users find the **poor support access** challenging, noting inconsistent responses and issues with callback efficiency.
- Users experience **poor support service** with delayed resolutions, impacting their efficiency despite recent improvements.
- Users often face **connection issues** that result in system delays and challenges with item publishing and menu updates.
- Users experience occasional **connectivity issues** with printers during rush hours, but support quickly resolves the problems.

#### What Are Recent G2 Reviews of Restroworks Restaurant POS?

**["Smooth PMS Integration and Excellent Support for Banquet operations"](https://www.g2.com/survey_responses/restroworks-restaurant-pos-review-13036146)**

**Rating:** 5.0/5.0 stars

_— Shweta T._

[Read full review](https://www.g2.com/survey_responses/restroworks-restaurant-pos-review-13036146)

**["Effortless F&B Management with Stellar UI"](https://www.g2.com/survey_responses/restroworks-restaurant-pos-review-13030201)**

**Rating:** 5.0/5.0 stars

_— biswajit b._

[Read full review](https://www.g2.com/survey_responses/restroworks-restaurant-pos-review-13030201)

#### What Are G2 Users Discussing About Restroworks Restaurant POS?

- [What is Posist Restaurant POS used for?](https://www.g2.com/discussions/what-is-posist-restaurant-pos-used-for) - 1 comment
- [What kind of software do restaurants use?](https://www.g2.com/discussions/posist-restaurant-pos-what-kind-of-software-do-restaurants-use) - 1 comment
- [How do POS systems work in restaurants?](https://www.g2.com/discussions/how-do-pos-systems-work-in-restaurants)
- [What is the most popular POS system for restaurants?](https://www.g2.com/discussions/what-is-the-most-popular-pos-system-for-restaurants) - 1 comment
- [What is POS food service?](https://www.g2.com/discussions/what-is-pos-food-service)

### [Toast](https://www.g2.com/products/toast/reviews)

Toast is an all-in-one restaurant point of sale and management system that helps restaurants improve operations, increase sales, manage efficient teams and create a better guest experience. From handhelds and display screens to online ordering, email marketing and payroll, the entire Toast system works together to help restaurants delight their guests, do what they love, and thrive.

**Average Rating:** 4.2/5.0

**Total Reviews:** 353

#### How Do G2 Users Rate Toast?

- **Interoperability:** 8.3/10 (Category avg: 8.6/10)
- **Reporting:** 8.6/10 (Category avg: 9.1/10)
- **Ease of Use:** 8.8/10 (Category avg: 9.1/10)
- **Dashboard:** 9.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Toast?

- **Seller:** [Toast](https://www.g2.com/sellers/toast)
- **Company Website:** pos.toasttab.com
- **Year Founded:** 2011
- **HQ Location:** Boston, MA
- **Twitter:** @ToastTab  
10,065 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c8e8148aff99317f22bddbc742ead6200c958445cf445d4ea08cefca57aba026&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftoast-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,744 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, General Manager
- **Top Industries:** Restaurants, Food & Beverages
- **Company Size:** 63% Small, 30% Medium

#### What Do G2 Reviewers Say About Toast?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **straightforward interface** of Toast, making navigation and updates quick and efficient.
- Users praise the **intuitive design** of Toast, facilitating easy navigation and minimal training for staff.
- Users appreciate the **user-friendly interface** of Toast, making it easy for staff to operate and manage.
- Users praise the **fantastic software and robust customer support** , enabling seamless operations and enhanced restaurant functionality.
- Users value the **ease of use and helpful features** of Toast, enhancing product management and reporting efficiency.

##### Cons

- Users report **poor customer support** with long wait times and unhelpful representatives, leading to frustration and unresolved issues.
- Users find Toast to be **expensive** due to high transaction fees and costly hardware replacements, impacting overall satisfaction.
- Users experience **poor support access** , facing long wait times and inconsistent answers from customer service representatives.
- Users struggle with **payment issues** like credit card reward tracking and high fees, impacting their experience.
- Users find Toast **lacking in desired features** , especially regarding reporting flexibility and equipment reliability.

#### What Are Recent G2 Reviews of Toast?

**["Easy Tableside Payments That Just Work but a host of issues that remain unaddressed after a year"](https://www.g2.com/survey_responses/toast-review-12908666)**

**Rating:** 4.0/5.0 stars

_— Micah T._

[Read full review](https://www.g2.com/survey_responses/toast-review-12908666)

**["Efficient Reporting with Some Setup Challenges"](https://www.g2.com/survey_responses/toast-review-13133618)**

**Rating:** 4.0/5.0 stars

_— MJ S._

[Read full review](https://www.g2.com/survey_responses/toast-review-13133618)

### [Restaurant365](https://www.g2.com/products/restaurant365/reviews)

Restaurant365 is a comprehensive restaurant management solution specifically designed to enhance and simplify the operational processes of restaurants. This integrated platform addresses a wide range of needs, including financial management, accounting, inventory tracking, and labor scheduling, making it an essential tool for restaurant owners and managers. By consolidating these critical functions into a single system, Restaurant365 enables users to manage their business more effectively and efficiently. Restaurant365 provides solutions for restaurant owners, operators, and finance professionals who seek to optimize their operations and improve profitability. Whether managing a single-location eatery or overseeing a multi-unit restaurant group, users can benefit from the platform's ability to provide real-time insights and analytics. This data-driven approach allows decision-makers to identify trends, monitor performance, and make informed choices that can lead to cost reductions and enhanced operational efficiency. Key features of Restaurant365 include robust financial management tools that facilitate accurate accounting and reporting, as well as inventory management capabilities that help track stock levels and reduce waste. The labor scheduling functionality allows managers to efficiently allocate staff resources, ensuring that labor costs are kept in check while maintaining high service standards. Additionally, the platform's user-friendly interface and customizable dashboards make it easy for users to access the information they need at a glance. One of the standout benefits of Restaurant365 is its ability to integrate various aspects of restaurant management into a single platform, reducing the need for multiple software solutions. This integration not only streamlines operations but also minimizes the risk of errors that can occur when transferring data between different systems. By providing a holistic view of restaurant performance, Restaurant365 empowers users to make strategic decisions that drive growth and profitability. Overall, Restaurant365 serves as a vital resource for those in the restaurant industry, offering a suite of tools designed to meet the unique challenges faced by this sector. With its focus on real-time data and operational efficiency, Restaurant365 stands out as a valuable partner for restaurant operators looking to enhance their business performance and achieve long-term success.

**Average Rating:** 4.6/5.0

**Total Reviews:** 322

#### How Do G2 Users Rate Restaurant365?

- **Interoperability:** 8.2/10 (Category avg: 8.6/10)
- **Reporting:** 8.4/10 (Category avg: 9.1/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.1/10)
- **Dashboard:** 8.1/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Restaurant365?

- **Seller:** [Restaurant365](https://www.g2.com/sellers/restaurant365)
- **Company Website:** www.restaurant365.com
- **Year Founded:** 2011
- **HQ Location:** Irvine, CA
- **Twitter:** @Restaurant\_365  
1,832 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3846efe29b537b32bb8773605f58579328ab69b89b439ae1d29ea0b90abc7427&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2366033%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,985 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Controller, Financial Controller
- **Top Industries:** Restaurants, Food & Beverages
- **Company Size:** 72% Medium, 15% Small

#### What Do G2 Reviewers Say About Restaurant365?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Restaurant365, highlighting its robust interface and user-friendly customization options.
- Users appreciate the **user-friendly interface and comprehensive resources** of Restaurant365, enhancing their restaurant management experience.
- Users appreciate the **user-friendly and robust platform** of Restaurant365, integrating operations and accounting seamlessly.
- Users value the **seamless integration** of inventory and operations in Restaurant365, enhancing efficiency and reducing errors.
- Users appreciate the **seamless integrations** of Restaurant365, enhancing efficiency in inventory and payroll management.

##### Cons

- Users find **missing features** in Restaurant365, particularly with payroll integrations and essential reports, affecting usability.
- Users find the **training difficulty** significant, citing the complex implementation and maintenance of features as time-consuming.
- Users find the **complex setup** of Restaurant365 to be tedious and time-consuming, making implementation challenging.
- Users find the **inadequate reporting** capabilities limiting, with missing features and rigid options for financial reports.
- Users find the **poor usability** of Restaurant365 challenging, citing tedious customizability and a confusing interface.

#### What Are Recent G2 Reviews of Restaurant365?

**["Detailed Reporting Boosts Operational Efficiency"](https://www.g2.com/survey_responses/restaurant365-review-13170828)**

**Rating:** 4.5/5.0 stars

_— Eddie G._

[Read full review](https://www.g2.com/survey_responses/restaurant365-review-13170828)

**["Convenient All-in-One Platform That Ties Everything Together"](https://www.g2.com/survey_responses/restaurant365-review-13167371)**

**Rating:** 5.0/5.0 stars

_— Rob K._

[Read full review](https://www.g2.com/survey_responses/restaurant365-review-13167371)

#### What Are G2 Users Discussing About Restaurant365?

- [What is Restaurant365 used for?](https://www.g2.com/discussions/what-is-restaurant365-used-for) - 1 comment
- [What does Restaurant365 do?](https://www.g2.com/discussions/what-does-restaurant365-do)
- [What software is used in restaurants?](https://www.g2.com/discussions/what-software-is-used-in-restaurants)
- [What is the best accounting software for restaurants?](https://www.g2.com/discussions/what-is-the-best-accounting-software-for-restaurants)
- [What is restaurant365?](https://www.g2.com/discussions/what-is-restaurant365)

### [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews)

OpenTable helps restaurants do what they do best—better. Whether restaurant owners want to fill more seats, run smoother shifts, build guest relationships, or earn more revenue, OpenTable has easy-to-use solutions. Customers connect to a global network of 1.7 billion seated diners per year, and more than 60,000 restaurants, bars, wineries, and other venues across 105 countries and 8 languages. With free POS integrations, 2-click email campaigns, premium communications, and more, restaurants can manage all their most important data in one place to scale their success.

**Average Rating:** 4.4/5.0

**Total Reviews:** 281

#### How Do G2 Users Rate OpenTable for Restaurants?

- **Interoperability:** 7.9/10 (Category avg: 8.6/10)
- **Reporting:** 8.9/10 (Category avg: 9.1/10)
- **Ease of Use:** 8.8/10 (Category avg: 9.1/10)
- **Dashboard:** 9.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind OpenTable for Restaurants?

- **Seller:** [OpenTable, Inc.](https://www.g2.com/sellers/opentable-inc)
- **Company Website:** www.OpenTable.com
- **Year Founded:** 1998
- **HQ Location:** San Francisco, US
- **Twitter:** @OpenTable  
51,863 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=01c5261175558df2d55508f5690d21de845c07bb1350c9fc288437bd9d9492c5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F12181%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,204 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** General Manager, Owner
- **Top Industries:** Restaurants, Hospitality
- **Company Size:** 47% Small, 46% Medium

#### What Do G2 Reviewers Say About OpenTable for Restaurants?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of OpenTable, highlighting its user-friendly interface and quick implementation.
- Users appreciate the **efficient reservation management** of OpenTable, enhancing guest experiences and streamlining daily operations.
- Users appreciate the **efficient reservation management** of OpenTable, enhancing guest experiences and streamlining daily operations.
- Users find the **customer support** of OpenTable incredibly helpful, offering quick responses and effective solutions.
- Users value the **efficiency** of OpenTable, enhancing reservation management and providing valuable insights for restaurant operations.

##### Cons

- Users find OpenTable **expensive** , particularly due to the per cover fee which strains profit margins for independent restaurants.
- Users seek **more customization** in OpenTable for Restaurants to enhance reporting and integration with other systems.
- Users find OpenTable **not user-friendly** , often experiencing complications and inconsistency across devices and features.
- Users find **navigation issues** in OpenTable, especially for first-time users and due to device-specific features.
- Users find the **interface complex** , creating challenges for setup and modifications, impacting their overall experience.

#### What Are Recent G2 Reviews of OpenTable for Restaurants?

**["Full-Featured, Intuitive Booking System"](https://www.g2.com/survey_responses/opentable-for-restaurants-review-11132254)**

**Rating:** 4.5/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/opentable-for-restaurants-review-11132254)

**["Streamlined Reservations with Intuitive Interface"](https://www.g2.com/survey_responses/opentable-for-restaurants-review-11586345)**

**Rating:** 5.0/5.0 stars

_— Kent D._

[Read full review](https://www.g2.com/survey_responses/opentable-for-restaurants-review-11586345)

#### What Are G2 Users Discussing About OpenTable for Restaurants?

- [Is OpenTable free for restaurants?](https://www.g2.com/discussions/opentable-is-opentable-free-for-restaurants) - 1 comment
- [Is OpenTable free for restaurants?](https://www.g2.com/discussions/is-opentable-free-for-restaurants)
- [How do I redeem my OpenTable points?](https://www.g2.com/discussions/opentable-how-do-i-redeem-my-opentable-points)
- [How do I redeem my OpenTable points?](https://www.g2.com/discussions/how-do-i-redeem-my-opentable-points)
- [How much does it cost to use OpenTable?](https://www.g2.com/discussions/opentable-how-much-does-it-cost-to-use-opentable)

### [SpotOn](https://www.g2.com/products/spoton/reviews)

SpotOn is one of the fastest-growing software and payment companies providing the technology and support that helps local businesses—and the people that run them—to succeed on their own terms. Known for its flexible, cloud-based technology and personalized support, SpotOn offers an end-to-end platform to accept payments, boost revenue, streamline operations, and create exceptional guest experiences. From seamless and efficient point-of-sale systems to integrated management solutions built for the fast-growing enterprise, SpotOn builds technology that "works the way you work," and backs it up with a 24/7 team of experts who make sure it always does—with fairness, flexibility, and a personal touch. SpotOn has 2,000 employees, including one of the strongest product and technology teams in the combined software & payments industry

**Average Rating:** 4.4/5.0

**Total Reviews:** 239

#### How Do G2 Users Rate SpotOn?

- **Interoperability:** 7.5/10 (Category avg: 8.6/10)
- **Reporting:** 10.0/10 (Category avg: 9.1/10)
- **Ease of Use:** 8.5/10 (Category avg: 9.1/10)
- **Dashboard:** 10.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind SpotOn?

- **Seller:** [SpotOn](https://www.g2.com/sellers/spoton)
- **Company Website:** www.spoton.com
- **Year Founded:** 2005
- **HQ Location:** San Francisco, US
- **Twitter:** @SpotOn  
3,253 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3277d3f0e79fed5300ae0c927c5fd088ec911c5cec610ae0b2e40a0e409ce454&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspoton%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,627 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, General Manager
- **Top Industries:** Restaurants, Food & Beverages
- **Company Size:** 61% Small, 35% Medium

#### What Do G2 Reviewers Say About SpotOn?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **exceptional customer support** from SpotOn, highlighting prompt assistance and hands-on onboarding experiences.
- Users value the **ease of use** in SpotOn, finding it user-friendly and great for quick learning.
- Users appreciate the **exceptional service** from SpotOn, feeling supported and part of a family from day one.
- Users value the **helpful support team** at SpotOn, noting their quick and effective responses to any issues.
- Users love SpotOn for its **simple and efficient user interface** , which streamlines scheduling and enhances customer engagement.

##### Cons

- Users experience **poor customer support** with long wait times and inadequate assistance during critical moments.
- Users report a **difficult setup** process for SpotOn, making initial experiences less user-friendly and seamless.
- Users report encountering **technical issues** with SpotOn, including glitches and transaction discrepancies that complicate usage.
- Users experience **connectivity issues** with SpotOn, leading to transaction discrepancies and delays in support responses.
- Users experience **slow performance** with SpotOn, including lag times and crashes that disrupt productivity and workflows.

#### What Are Recent G2 Reviews of SpotOn?

**["Spot On Makes Holding and Combining Orders Seamless"](https://www.g2.com/survey_responses/spoton-review-13108457)**

**Rating:** 5.0/5.0 stars

_— Pete P._

[Read full review](https://www.g2.com/survey_responses/spoton-review-13108457)

**["I have spoton for multiple locations and it has been working for us perfectly"](https://www.g2.com/survey_responses/spoton-review-11052023)**

**Rating:** 5.0/5.0 stars

_— Maria Guadalupe C._

[Read full review](https://www.g2.com/survey_responses/spoton-review-11052023)

#### What Are G2 Users Discussing About SpotOn?

- [What is SpotOn used for?](https://www.g2.com/discussions/what-is-spoton-used-for)
- [What is Appetize used for?](https://www.g2.com/discussions/what-is-appetize-used-for)

### [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews)

Square Point of Sale is a powerful, flexible POS system built for every kind of business—from restaurants and retailers to salons and professional services. With Square POS, you can manage your entire operation from one place. Accept payments in person, online, or on the go. Track sales, inventory, and customer preferences in real time, and use built-in analytics to understand how your business is performing across every location and channel. Tailored solutions of every business. Square POS includes seven industry modes: Quick Service, Full Service, Bar, Retail, Bookings, Services, and Standard. Each mode includes features designed for your business type, including order management, KDS, and pre-authorized tabs for restaurants, appointment scheduling for beauty providers, invoices and estimates for service professionals, and inventory and vendor management for retailers. A POS that grows with your business. As your business evolves, Square POS adapts with you. Easily switch modes, add locations, or manage multiple concepts within one app. Square hardware works across every mode, from countertop setups to mobile readers, so you can take payments wherever your customers are. Simplify your operations. Square combines payments, hardware, and software in one unified platform. Accept all major payment types, including tap, chip, swipe, and digital wallets like Apple Pay and Google Pay. Get paid as soon as the next business day, with transparent pricing, no hidden fees, and no long-term contracts. Insights and tools that drive growth. Square POS includes built-in reports that track sales, customers, staff, and inventory in real time. Square AI delivers smart insights to help you make more informed business decisions. And with integrated tools like Square Marketing, Payroll, Banking, and Square Online, you can manage your entire business from one connected platform. Get started in minutes. Square POS is free to download and simple to set up. Train your team quickly and start accepting payments right away. Explore advanced features with a 30-day free trial, and upgrade anytime. Transparent pricing means you always know what you’ll pay—with no contracts or surprises.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,182

#### How Do G2 Users Rate Square Point of Sale?

- **Interoperability:** 8.9/10 (Category avg: 8.6/10)
- **Reporting:** 8.9/10 (Category avg: 9.1/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.1/10)
- **Dashboard:** 9.1/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Square Point of Sale?

- **Seller:** [Block](https://www.g2.com/sellers/block)
- **Company Website:** block.xyz
- **Year Founded:** 2009
- **HQ Location:** Oakland, California
- **Twitter:** @Square  
309,691 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=67fa09d2bfd0039f9828d0eedaf49e82356d125d1de4bbee4b1407d50a7b4795&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fjoinblock%2F&secure%5Burl_type%5D=linkedin_company_website)  
12,254 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Business Owner
- **Top Industries:** Retail, Food & Beverages
- **Company Size:** 89% Small, 7% Medium

#### What Do G2 Reviewers Say About Square Point of Sale?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Square Point of Sale, enjoying its straightforward setup and seamless integration.
- Users value the **quick and easy transaction processing** with Square Point of Sale, enhancing their sales experience.
- Users appreciate the **advanced features and customization** of Square Point of Sale for efficient invoice management and reporting.
- Users appreciate the **ease of use** with Square Point of Sale, finding it user-friendly and efficient for transactions.
- Users love the **quick and easy setup** of Square Point of Sale, enhancing convenience and adaptability for their businesses.

##### Cons

- Users express concern over **high fees** with Square Point of Sale, which can accumulate significantly for frequent transactions.
- Users find the **expensive processing fees** of Square Point of Sale burdensome, especially for larger businesses.
- Users find **access limitations** frustrating, particularly with mobile payments and the need for internet connectivity.
- Users note a **lack of customization features** , limiting options and leading to potential issues with pricing and functionality.
- Users express concerns over **upfront charges and processing fees** , which can significantly increase costs for businesses using Square.

#### What Are Recent G2 Reviews of Square Point of Sale?

**["Square Point of Sale: Simple, Flexible, and Easy for Staff to Learn"](https://www.g2.com/survey_responses/square-point-of-sale-review-12726472)**

**Rating:** 5.0/5.0 stars

_— Jean R._

[Read full review](https://www.g2.com/survey_responses/square-point-of-sale-review-12726472)

**["Seamless Payment Collection with Automation"](https://www.g2.com/survey_responses/square-point-of-sale-review-12672421)**

**Rating:** 5.0/5.0 stars

_— Verified User in Events Services_

[Read full review](https://www.g2.com/survey_responses/square-point-of-sale-review-12672421)

#### What Are G2 Users Discussing About Square Point of Sale?

- [What is Square Point of Sale used for?](https://www.g2.com/discussions/what-is-square-point-of-sale-used-for) - 1 comment
- [What is Square Invoices used for?](https://www.g2.com/discussions/what-is-square-invoices-used-for) - 1 comment
- [What is Square for Retail used for?](https://www.g2.com/discussions/what-is-square-for-retail-used-for)
- [What are the key features of a point of sale system?](https://www.g2.com/discussions/square-point-of-sale-what-are-the-key-features-of-a-point-of-sale-system) - 1 comment
- [Is Square Point of Sale free?](https://www.g2.com/discussions/is-square-point-of-sale-free) - 2 comments, 1 upvote

### [SevenRooms](https://www.g2.com/products/sevenrooms/reviews)

SevenRooms is a type of hospitality management software solution designed to help operators enhance profitability by streamlining and controlling the guest experience. It provides tools for managing reservations, waitlists, and table assignments while maintaining a centralized record of guest interactions and preferences. As a category, hospitality management platforms combine front-of-house operations, guest relationship management, and marketing capabilities to support daily service and long-term revenue goals. SevenRooms targets restaurants, hotels, nightlife venues, and entertainment operators that require coordinated guest handling across multiple touchpoints. Typical use cases include handling peak dining periods with optimized seating plans, converting walk-ins with virtual waitlists, coordinating private events, and integrating online ordering and payments to reduce manual workflows. The platform’s guest-profile focus supports personalization and repeat business by capturing dining history, seating preferences, dietary notes, and communication consent. Operators can use those profiles to segment audiences for email campaigns, promote events or targeted offers, and tailor on-site interactions. SevenRooms also aggregates reviews and behavioral data to inform service adjustments and marketing strategies, enabling managers to make data-driven decisions about staffing, menu planning, and promotional timing. Key features include an intuitive reservation management system, virtual waitlist functionality, and detailed table-management tools that improve seating efficiency and reduce idle covers. Marketing automation and email capabilities enable scheduled communications and campaign segmentation based on guest attributes and visit behavior. Commission-free reservation handling is available to allow operators to retain booking revenue that might otherwise be paid to third parties. Integrations with point-of-sale and payment systems facilitate unified transaction records and streamline settlement and reporting. Collectively, these features provide operational visibility across service shifts, enhance the consistency of guest interactions, and support targeted outreach that aims to increase return visits and overall revenue without relying on intermediary booking commissions.

**Average Rating:** 4.7/5.0

**Total Reviews:** 75

#### How Do G2 Users Rate SevenRooms?

- **Interoperability:** 7.9/10 (Category avg: 8.6/10)
- **Reporting:** 9.1/10 (Category avg: 9.1/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.1/10)
- **Dashboard:** 9.4/10 (Category avg: 9.0/10)

#### Who Is the Company Behind SevenRooms?

- **Seller:** [DoorDash](https://www.g2.com/sellers/doordash)
- **Company Website:** www.doordash.com
- **Year Founded:** 2013
- **HQ Location:** San Francisco, California
- **Twitter:** @DoorDash  
256,865 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fd6417c25059447c1a4f924ca3a497a5ceaf4c7a558c747184de72f6ad3e8dcd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3205573%2F&secure%5Burl_type%5D=linkedin_company_website)  
80,579 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality, Restaurants
- **Company Size:** 46% Medium, 41% Small

#### What Do G2 Reviewers Say About SevenRooms?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **user-friendly interface** of SevenRooms, simplifying reservation management and enhancing guest tracking.
- Users praise the **user-friendly interface** of SevenRooms, making it easy to manage reservations and track guest preferences.
- Users value the **high level of customer satisfaction** facilitated by SevenRooms' personalized and comprehensive hospitality solutions.
- Users value the **unified guest data management** and robust waitlist features that simplify operations effectively.
- Users appreciate the **integrated marketing support** of SevenRooms, enhancing venue revenue and understanding guest behaviors effectively.

##### Cons

- Users find **limited customization** challenging, needing technical help for specific needs and facing booking issues with group reservations.
- Users find the **setup difficulty** challenging, as onboarding can be time-consuming and complex for smaller teams.
- Users report **incompatibility with Android OS** , which limits functionality and access for Android users.
- Users feel that the **pricing is too rigid** , making it challenging for smaller establishments to afford SevenRooms.
- Users report **integration issues** between Oracle Micros and SevenRooms, causing challenges for several outlets.

#### What Are Recent G2 Reviews of SevenRooms?

**["Exceptional Reservation Management with Revenue Boosting Features"](https://www.g2.com/survey_responses/sevenrooms-review-12600432)**

**Rating:** 5.0/5.0 stars

_— Sasha S._

[Read full review](https://www.g2.com/survey_responses/sevenrooms-review-12600432)

**["Versatile Booking Tool with a Learning Curve"](https://www.g2.com/survey_responses/sevenrooms-review-12610548)**

**Rating:** 4.5/5.0 stars

_— David G._

[Read full review](https://www.g2.com/survey_responses/sevenrooms-review-12610548)

#### What Are G2 Users Discussing About SevenRooms?

- [What is UCS used for?](https://www.g2.com/discussions/what-is-ucs-used-for) - 1 comment
- [What is Cisco UCS equipment?](https://www.g2.com/discussions/what-is-cisco-ucs-equipment)
- [Does SevenRooms have an app?](https://www.g2.com/discussions/does-sevenrooms-have-an-app) - 2 comments, 1 upvote

### [Connecteam](https://www.g2.com/products/connecteam/reviews)

Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational efficiency. Connecteam allows managers to put their business processes on autopilot and focus on business growth while also freeing up employees to be more productive, professional, and satisfied. At the heart of Connecteam lies a powerful suite of tools for scheduling, time tracking, task management, communication, HR processes, and training—all built for the realities of frontline teams. Whether you need to create complex shift schedules, automate payroll-ready timesheets, distribute company announcements, or onboard new hires at scale, Connecteam brings everything under one intuitive app. Save time and increase productivity with AI assisted scheduling, mobile-first custom checklists, forms, and reports; Track work hours with GPS time clock; Simplify employee communication, enhance professional skills with mobile courses (AI powered course content creator), manage daily tasks and so much more, all in one app. Connecteam AI helps you work faster and smarter than humanly possible, while keeping it simple: -AI Agent : Just ask your AI sidekick in chat. From stock info to safety steps, manuals, or care procedures, employees get instant spot-on answers, pulled straight from your in-app resources. No delays, no guesswork. -Auto scheduling : Your team schedule’s fully covered in seconds. AI puzzles availability, roles, fairness, and requirements with expert precision. The result? Reliable schedules, happier employees, and no admin hassle. -AI course creation: Turn any training topic into a full course. Just describe the subject and AI instantly builds a pro-level course, ready to go. Your team, trained the way you need, to the standard you expect. -File to Form: Digitize forms in a snap - upload a file or take a photo of any paper form. AI turns it into a fillable version your team can complete wherever they are. Easy for them, efficient for you. -AI updates and feed: Level up every update - write clear team updates that land. AI enhances your message and auto-translates it into each employee’s preferred language. Everyone stays aligned, nothing gets misinterpreted. -Speech to text: Fill forms, hands-free - simply speak into forms. AI captures, summarizes, and sorts your team’s input on the spot, without them having to look down or slow down. No distractions, no delays—just clear, accurate reporting. Additionally, ensure a secure and easy login for system admins with Active Directory Single Sign-On (SSO).

**Average Rating:** 4.6/5.0

**Total Reviews:** 3,491

#### How Do G2 Users Rate Connecteam?

- **Interoperability:** 8.3/10 (Category avg: 8.6/10)
- **Reporting:** 8.7/10 (Category avg: 9.1/10)
- **Ease of Use:** 9.0/10 (Category avg: 9.1/10)
- **Dashboard:** 6.3/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Connecteam?

- **Seller:** [Connecteam](https://www.g2.com/sellers/connecteam)
- **Year Founded:** 2015
- **HQ Location:** New York, NY
- **Twitter:** @ConnecteamApp  
1,235 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=795b5c54de361aeeda657cd81ee2ecfa349540c1b3b54d8aacbf3077305e2261&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10591384%2F&secure%5Burl_type%5D=linkedin_company_website)  
523 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Manager
- **Top Industries:** Construction, Retail
- **Company Size:** 83% Small, 14% Medium

#### What Do G2 Reviewers Say About Connecteam?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Connecteam's interface **extremely easy to use** , making it accessible even for those not tech-savvy.
- Users appreciate the **intuitive interface** of Connecteam, enhancing task navigation and team communication effortlessly.
- Users love the **easy scheduling** features of Connecteam, enabling efficient shift management and team communication.
- Users value the **team collaboration features** of Connecteam, enhancing communication and streamlining team updates effectively.
- Users find Connecteam to be **user-friendly** , simplifying staff management and enhancing communication across teams.

##### Cons

- Users find the **missing features** in Connecteam's app frustrating, especially compared to the desktop version.
- Users feel that **Connecteam's features are limited** , especially on mobile, lacking customization and flexibility for smaller businesses.
- Users find **scheduling issues** frustrating, especially with the automated features not meeting complex needs effectively.
- Users find that **improvement is needed** in the interface clarity and settings navigation of Connecteam's features.
- Users find the **learning curve challenging** , especially with navigation differences between desktop and app functionalities.

#### What Are Recent G2 Reviews of Connecteam?

**["A Game-Changer for Small Businesses: Free, Easy Scheduling and Job Pay Tracking"](https://www.g2.com/survey_responses/connecteam-review-12874312)**

**Rating:** 5.0/5.0 stars

_— Verified User in Construction_

[Read full review](https://www.g2.com/survey_responses/connecteam-review-12874312)

**["Connecteam Review"](https://www.g2.com/survey_responses/connecteam-review-10735494)**

**Rating:** 5.0/5.0 stars

_— Kurt B._

[Read full review](https://www.g2.com/survey_responses/connecteam-review-10735494)

#### What Are G2 Users Discussing About Connecteam?

- [Is Connecteam secure?](https://www.g2.com/discussions/is-connecteam-secure) - 2 comments
- [How do you use Connecteam?](https://www.g2.com/discussions/how-do-you-use-connecteam) - 2 comments
- [Is Connecteam really free?](https://www.g2.com/discussions/is-connecteam-really-free)
- [Is Connecteam a good app?](https://www.g2.com/discussions/is-connecteam-a-good-app) - 2 comments

### [Popmenu](https://www.g2.com/products/popmenu/reviews)

As a leader in restaurant technology, Popmenu is on a mission to make profitable growth easy for all restaurants. Digital marketing, online ordering, and on-premise technologies headline a powerful product suite infused with artificial intelligence (AI), automation, and deep data on guest preferences. The company consolidates tools needed to engage guests, serving as a digital control center for more than 10,000 independent restaurants and hospitality groups in the US, UK, and Canada. For more information, visit popmenu.com.

**Average Rating:** 4.7/5.0

**Total Reviews:** 21

#### How Do G2 Users Rate Popmenu?

- **Interoperability:** 8.0/10 (Category avg: 8.6/10)
- **Reporting:** 9.0/10 (Category avg: 9.1/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.1/10)
- **Dashboard:** 7.7/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Popmenu?

- **Seller:** [Popmenu](https://www.g2.com/sellers/popmenu)
- **Company Website:** get.popmenu.com
- **Year Founded:** 2016
- **HQ Location:** Atlanta, Georgia
- **Twitter:** @GetPopmenu  
406 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1d75fc3c3f9526b2a75a38c92b8e00c9fc1c24e036445e971941a0ab7152000f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpopmenu%2F&secure%5Burl_type%5D=linkedin_company_website)  
272 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 36% Small, 14% Medium

#### What Do G2 Reviewers Say About Popmenu?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Popmenu, facilitating seamless management and updates without technical complexities.
- Users find Popmenu's **user-friendly interface and fast customer support** invaluable for managing restaurant marketing effectively.
- Users commend Popmenu for its **simple and seamless setup** , facilitating a smooth transition to the platform.
- Users praise the **exceptional customer support** of Popmenu, noting their responsiveness and helpfulness in resolving issues.
- Users commend Popmenu for its **exceptional marketing support** , enhancing restaurant marketing efficiency and customer interactions seamlessly.

##### Cons

- Users report significant **integration issues** with Popmenu, particularly with third-party services and review synchronization.
- Users find **limited customization** in Popmenu, wishing for more flexible options to enhance their website design.
- Users feel the **limited functionality** of Popmenu restricts customization options, hindering their ability to tailor their websites effectively.
- Users experience **poor support access** , with unresponsive customer service and a lack of personalized marketing solutions.
- Users find the **setup difficulty** of Popmenu challenging, with occasional unresponsive customer support complicating the process.

#### What Are Recent G2 Reviews of Popmenu?

**["User-Friendly Platform with Excellent Support"](https://www.g2.com/survey_responses/popmenu-review-12350472)**

**Rating:** 4.5/5.0 stars

_— AJ C._

[Read full review](https://www.g2.com/survey_responses/popmenu-review-12350472)

**["Popmenu Makes Integration and Implementation Fast and Easy"](https://www.g2.com/survey_responses/popmenu-review-11452165)**

**Rating:** 5.0/5.0 stars

_— Jeffrey G._

[Read full review](https://www.g2.com/survey_responses/popmenu-review-11452165)

### [Nory](https://www.g2.com/products/nory-nory/reviews)

Nory is an agentic AI restaurant operating system, built for multi-unit operators who want full control of their prime cost (labour and COGs) from a single platform. Nory consolidates demand forecasting, labour, and inventory management in one place. On top of that, we've built a crew of AI assistants that work 24/7 to make sure each of your restaurant locations is running as profitably as it can. The assistants work autonomously to predict demand, build staffing plans, manage supplier ordering, and keep P&L performance on track. Each one is customised to how each restaurant actually operates: your nuances, your budgets, your targets. One agentic AI system. Your entire operation. Full Prime Cost Management One platform that connects demand forecasting, labour, inventory, and payroll. Full prime cost visibility — not just half. Sales, COGs, and labour consolidated in one place, so you can see the full P&L picture and deploy AI assistants to manage operations and control costs across every site. The Crew of AI Assistants • The Forecasting Assistant predicts revenue, guest count, and item-level sales for every 15 minutes throughout the day, at every location, with ~97% accuracy. It's a fully bespoke, dynamic prediction that updates as new data comes in — not a static weekly average. • The Scheduling Assistant turns that forecast into demand-matched rotas in under 5 seconds, within your budget, rules, and local working laws. Customers typically see a 5-11% reduction in labour cost. • The Ordering Assistant translates demand into dynamic par levels, autonomously creates purchase orders, and communicates directly with suppliers. Customers report ~50% less food waste and hundreds of hours saved per team. Consistency and Control at Every Site Each assistant is tuned to the nuances of how each restaurant operates. Your rules, your targets, your way of running the business — codified and applied automatically across every location. The decision quality of your best site, scaled to every site. Assistant mode and Agent mode You decide how much autonomy you're comfortable with. In Assistant mode, the AI does the work - builds schedules, drafts purchase orders, surfaces insights and your team reviews and approves before anything goes live. In Agent mode, the AI acts on its own, within the rules you've set. Same logic, same guardrails, just no manual step in between. AI-native, from day one Nory was built on AI from day one, not bolted on. Our AI isn't a chatbot layered over a legacy product - it's a crew of AI workers running the operational backbone of your business. One agentic AI system. Your entire operation. Learn more at nory.ai.

**Average Rating:** 4.7/5.0

**Total Reviews:** 50

#### How Do G2 Users Rate Nory?

- **Interoperability:** 9.3/10 (Category avg: 8.6/10)
- **Reporting:** 9.4/10 (Category avg: 9.1/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.1/10)
- **Dashboard:** 9.6/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Nory?

- **Seller:** [Nory](https://www.g2.com/sellers/nory-66535aaf-6d01-4729-89d0-a351cdf2604a)
- **Company Website:** nory.ai
- **Year Founded:** 2021
- **HQ Location:** London
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ee9cd40a34ff36c08e094ffc8eb3c5ee8fd5299948d7f640a9ec159f3e1c7800&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fasknory%2F&secure%5Burl_type%5D=linkedin_company_website)  
108 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality, Restaurants
- **Company Size:** 67% Medium, 33% Small

#### What Do G2 Reviewers Say About Nory?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Nory incredibly **easy to use** , significantly enhancing day-to-day operations and streamlining management processes.
- Users value the **efficiency** of Nory, streamlining operations and optimizing day-to-day activities with ease.
- Users praise Nory for its **time-saving capabilities** , enabling efficient management of operations and budgets effortlessly.
- Users praise Nory for its **time-saving capabilities** , effectively streamlining operations and enhancing overall productivity.
- Users find Nory's **data management** features invaluable for optimizing operations and enhancing profitability through insightful analytics.

##### Cons

- Users find the **poor usability** of Nory frustrating, especially on laptops and tablet devices with limited display options.
- Users experience **inconsistent data management** with Nory, leading to challenges in ordering and tracking supplier information.
- Users find the **inventory management features inaccurate** , with over-ordering suggestions and difficulties in recording wastage.
- Users find Nory **lacking features** essential for bakeries, making it feel incomplete and unsuitable for their needs.
- Users find Nory has **limited features** for bakeries, lacking crucial tools and usability compared to the demo promised.

#### What Are Recent G2 Reviews of Nory?

**["Easy and useful"](https://www.g2.com/survey_responses/nory-review-12266295)**

**Rating:** 5.0/5.0 stars

_— Lucy M._

[Read full review](https://www.g2.com/survey_responses/nory-review-12266295)

**["Simple, Clear Access to Shifts and Payslips in Nory"](https://www.g2.com/survey_responses/nory-review-12824352)**

**Rating:** 5.0/5.0 stars

_— Mohammad Towsif Ul I._

[Read full review](https://www.g2.com/survey_responses/nory-review-12824352)

### [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews)

More than just a point of sale, Aloha Cloud by NCR Voyix combines the powerful business tools you need with the simplicity that helps you focus on your food, not your tech. Aloha Cloud's core capabilities include fixed and handheld POS, online ordering, loyalty, email marketing, robust reporting, and payment processing. With Aloha Cloud, brands get cloud-based POS without sacrificing quality, functionality or 24/7 access to support. Every feature is designed hand-in-hand with customers, industry veterans and some of the most recognized usability experts to ensure that Aloha users can learn the system quicker, do their jobs faster and make fewer mistakes. Aloha Cloud helps operators of all types run their restaurants with ease, keep tables turning with an easy-to-use POS, take any payment and get paid faster and save time and reduce stress.

**Average Rating:** 3.9/5.0

**Total Reviews:** 327

#### How Do G2 Users Rate Aloha Cloud?

- **Interoperability:** 8.5/10 (Category avg: 8.6/10)
- **Reporting:** 8.8/10 (Category avg: 9.1/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.1/10)
- **Dashboard:** 8.6/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Aloha Cloud?

- **Seller:** [NCR Voyix](https://www.g2.com/sellers/ncr-voyix)
- **Year Founded:** 1884
- **HQ Location:** Atlanta, Georgia
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e531c1c6ee482583d9f48996f7c94441080a7e78dae995c18621ae82a85be7a9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fncrvoyix%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,964 employees on LinkedIn®
- **Ownership:** NYSE: NCR
- **Total Revenue (USD mm):** $6,207

#### Who Uses This Product?

- **Who Uses This:** Server, Bartender
- **Top Industries:** Restaurants, Food & Beverages
- **Company Size:** 40% Medium, 38% Small

#### What Do G2 Reviewers Say About Aloha Cloud?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Aloha Cloud, noting its clear interface and seamless workflow that enhance productivity.
- Users value the **clean and intuitive interface** of Aloha Cloud, which enhances usability and reduces friction.
- Users applaud the **intuitive interface** of Aloha Cloud, noting its ease of setup and seamless navigation.
- Users appreciate the **flexibility and reliability** of Aloha Cloud, enabling seamless management from anywhere with real-time updates.
- Users value the **efficiency** of Aloha Cloud, which streamlines operations and enhances decision-making through real-time data access.

##### Cons

- Users find the **customization options limited** , impacting flexibility and integration with third-party tools in Aloha Cloud.
- Users report **slow performance** in Aloha Cloud, noting lag during peak hours and sluggish customer support response times.
- Users report **poor customer support** , with slow response times affecting the resolution of critical issues.
- Users find the **learning curve steep** , with slow customer support and limited onboarding hindering their experience.
- Users often face **connectivity issues** with Aloha Cloud, leading to frustrating outages and slow support response times.

#### What Are Recent G2 Reviews of Aloha Cloud?

**["Aloha Cloud: Reliable, Versatile, Needs Slight Tuning"](https://www.g2.com/survey_responses/aloha-cloud-review-12253668)**

**Rating:** 4.5/5.0 stars

_— Omkar M._

[Read full review](https://www.g2.com/survey_responses/aloha-cloud-review-12253668)

**["Flexible Cloud Access with Real-Time Reporting and Reliable Backups"](https://www.g2.com/survey_responses/aloha-cloud-review-12248708)**

**Rating:** 4.0/5.0 stars

_— Balkishan N._

[Read full review](https://www.g2.com/survey_responses/aloha-cloud-review-12248708)

#### What Are G2 Users Discussing About Aloha Cloud?

- [What is NCR Network & Security Services used for?](https://www.g2.com/discussions/what-is-ncr-network-security-services-used-for)
- [What is Fractals used for?](https://www.g2.com/discussions/what-is-fractals-used-for)
- [What are the POS capabilities?](https://www.g2.com/discussions/ncr-pos-what-are-the-pos-capabilities) - 2 comments

### [Foodics](https://www.g2.com/products/foodics/reviews)

Foodics is an All-in-One restaurant management & Point of Sale solution that helps business owners from all sizes and types to run their operations smoothly and with precision. We are the door of the restaurant owners to the ecosystem that allows them to benefit from many 3rd party service integrations, such as delivery aggregators, accounting, finance, loyalty, business intelligence, delivery management, and others. We dedicate ourselves to empowering the F&B community with technology to enable their growth. We took the community support initiatives to the next level with launching 2 financial products. 1. Payment solution that is integrated with Foodics RMS & POS that allows an easier checkout experience & seamless end of day and reconciliation operations. 2. Micro-lending program for small businesses to fund their operations and fuel their growth plans.

**Average Rating:** 4.6/5.0

**Total Reviews:** 49

#### How Do G2 Users Rate Foodics?

- **Interoperability:** 8.3/10 (Category avg: 8.6/10)
- **Reporting:** 8.4/10 (Category avg: 9.1/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.1/10)
- **Dashboard:** 8.8/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Foodics?

- **Seller:** [Foodics](https://www.g2.com/sellers/foodics)
- **Year Founded:** 2014
- **HQ Location:** Riyadh
- **Twitter:** @foodics  
15,555 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a6c4899246b9f6d15444a1b1b800af4ad8f2e2306c288ad96c8eac38f1222930&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffoodics%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,137 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Food & Beverages, Restaurants
- **Company Size:** 57% Small, 37% Medium

#### What Are Recent G2 Reviews of Foodics?

**["Great product that allows me to concentrate on what I need to see"](https://www.g2.com/survey_responses/foodics-review-6922410)**

**Rating:** 4.5/5.0 stars

_— Kunnal B._

[Read full review](https://www.g2.com/survey_responses/foodics-review-6922410)

**["Support"](https://www.g2.com/survey_responses/foodics-review-9352895)**

**Rating:** 4.5/5.0 stars

_— Shadir M._

[Read full review](https://www.g2.com/survey_responses/foodics-review-9352895)

### [Tock](https://www.g2.com/products/tock/reviews)

Tock is the reservation and table management platform that works for the hospitality industry. For over a decade, Tock has been working to create solutions to the industry’s toughest problems. From eliminating no-shows to controlling costs, Tock builds tools that help businesses adapt to hospitality’s ever-changing needs through greater creativity and control. Restaurants, wineries, hotels, and bars all around the world love Tock for its flexibility, customization, and world-class support.

**Average Rating:** 4.2/5.0

**Total Reviews:** 95

#### How Do G2 Users Rate Tock?

- **Interoperability:** 6.8/10 (Category avg: 8.6/10)
- **Reporting:** 7.9/10 (Category avg: 9.1/10)
- **Ease of Use:** 7.9/10 (Category avg: 9.1/10)
- **Dashboard:** 8.4/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Tock?

- **Seller:** [Tock](https://www.g2.com/sellers/tock)
- **Year Founded:** 2014
- **HQ Location:** Chicago, IL
- **Twitter:** @tock  
5,251 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=595bd0e2fde49a552fa41c181fd8cdfcecc50d2b60f40aa72f957e3fe06a1e53&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftock&secure%5Burl_type%5D=linkedin_company_website)  
159 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** General Manager
- **Top Industries:** Restaurants, Wine and Spirits
- **Company Size:** 66% Small, 30% Medium

#### What Do G2 Reviewers Say About Tock?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **effective guest communication** and seamless integration features of Tock for reservations.
- Users find Tock to be **efficient and easy to use** , enhancing their reservation and communication experience.
- Users find Tock to be **efficient and user-friendly** , enhancing their reservation and guest communication experience.
- Users value Tock's **superior guest communication and integrations** , making reservation management efficient and straightforward.
- Users appreciate the **efficient reservation management** offered by Tock, noting excellent guest communication and integration.

##### Cons

- Users find Tock's navigation **unintuitive** , making it challenging to manage reports and reservations effectively.
- Users find Tock's interface to be **not user-friendly** , making navigation through reports and reservations challenging.
- Users find Tock's navigation **unintuitive** , making it difficult to manage reports and reservations efficiently.
- Users find the **reservation system unintuitive** , indicating challenges in navigation for reports and management.

#### What Are Recent G2 Reviews of Tock?

**["Operator of Tock since 2019 as a Maitre'D, General Manager and Service Director."](https://www.g2.com/survey_responses/tock-review-9984049)**

**Rating:** 5.0/5.0 stars

_— Michele D._

[Read full review](https://www.g2.com/survey_responses/tock-review-9984049)

**["Wineries who Tock"](https://www.g2.com/survey_responses/tock-review-9981725)**

**Rating:** 4.5/5.0 stars

_— Nicole Y._

[Read full review](https://www.g2.com/survey_responses/tock-review-9981725)

#### What Are G2 Users Discussing About Tock?

- [What is Tock used for?](https://www.g2.com/discussions/what-is-tock-used-for)

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Spotlight Categories

[Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)

[Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms)

[Digital Experience Platforms (DXP)](https://www.g2.com/categories/digital-experience-platforms-dxp)

[Digital Signage Software](https://www.g2.com/categories/digital-signage)

[Product Information Management (PIM) Systems](https://www.g2.com/categories/product-information-management-pim)

Similar Categories

- [Cloud Kitchen Management](/categories/cloud-kitchen-management)
- [Restaurant Business Intelligence & Analytics](/categories/restaurant-business-intelligence-analytics)
- [Restaurant Inventory Management](/categories/restaurant-inventory-management)

- [Restaurant Marketing Tools](/categories/restaurant-marketing-tools)
- [Restaurant POS](/categories/restaurant-pos)
- [Restaurant Scheduling](/categories/restaurant-scheduling)

- [Tip Distribution](/categories/tip-distribution)

[Browse Restaurant Management Themes](/categories/restaurant-management/themes)

 ![Neya Kumaresan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neya Kumaresan")
NK

Researched and written by [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)

Updated March 10, 2026

Restaurant management software helps restaurant owners and managers run a restaurant end to end. These tools are used by restaurant employees to keep track of inventory, payroll, orders, and analytics. Managers and owners can use these tools to compare business practices at multiple locations, ease the onboarding process for new employees, and track employee effectiveness. The [best restaurant management tools](https://learn.g2.com/best-restaurant-management-software) provide a wide range of features for either niche restaurant types or restaurants as a whole.

There is crossover between restaurant management software and [point of sale (POS) systems](https://www.g2.com/categories/pos). However, while restaurant management tools include POS features, they also include a variety of other features to help run a restaurant. Visit the restaurant POS category for tools that primarily perform POS functionality.

To qualify for inclusion in the Restaurant Management category, a product must:

- Provide at least four of the following features: inventory management, POS, employee management, accounting, order management, reservations, or payroll
- Help run both the front and back of house while providing back-office support
- Be designed specifically for restaurants or the foodservice industry

Top Tools at a Glance

| 

 | 

Unified F&B billing with aggregator integration

 | 

User Review

"A lifesaver for daily operations, KOTs, and inventory tracking"

 |
| 

 | 

Direct ordering with SEO-driven third-party conversion

 | 

User Review

"Efficient Logistics and Stellar Support with Owner.com"

 |
| 

 | 

Multi-channel F&B billing with aggregator integration

 | 

User Review

"Effortless F&B Management with Stellar UI"

 |
| 

 | 

Restaurant-native POS with unified FOH-BOH operations

 | 

User Review

"Efficient Reporting with Some Setup Challenges"

 |
| 

 | 

Unified restaurant accounting and ops costing

 | 

User Review

"Convenient All-in-One Platform That Ties Everything Together"

 |
| 

 | 

Reservation pacing and front-of-house guest intelligence

 | 

User Review

"Full-Featured, Intuitive Booking System"

 |
| 

 | 

Full-service restaurant ops with white-glove support

 | 

User Review

"I have spoton for multiple locations and it has been working for us perfectly"

 |
| 

 | 

Mobile restaurant POS with integrated order-to-sales reporting

 | 

User Review

"Seamless Payment Collection with Automation"

 |
| 

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Guest-profile-driven reservations and revenue analytics

 | 

User Review

"Exceptional Reservation Management with Revenue Boosting Features"

 |
| 

 | 

Deskless crew scheduling and shift communication

 | 

User Review

"Connecteam Review"

 |

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Show More

* * *

## How Do You Choose the Right Restaurant Management Software?

### What You Should Know About Restaurant Management Software

### What is Restaurant Management Software?

Restaurant management software is designed to be an end-to-end software solution to help users run their restaurant. Ideally, if one purchases restaurant management software, they will not need to purchase other software to help run their restaurant. While every business is slightly different and has different needs, the intention behind a restaurant management system is to act as a POS solution, table management solution, inventory management solution, kitchen management solution, reservations solution, accounting solution, and more, all in one software package.

While this may sound overwhelming, the intention is good. Restaurants operate on notoriously slim margins, and purchasing one software solution is often more cost-effective than buying many. Providing a more streamlined experience benefits both the business and each customer that walks through the door. By making it easy to seat a customer, take their order, send that order to the kitchen, and deliver the check, restaurant management software saves time for both the customer and the server. Some solutions are even available as a mobile app, eliminating the need for server stations entirely.

Freeing up servers, saving time, and lowering costs all enable restaurants to run more efficiently between the back of house and front of house. It’s much easier to use one solution for everything rather than hope a variety of solutions will seamlessly integrate. Cloud-based software especially is easy to implement with touchscreen stations, so the learning curve is lower for both servers and the restaurant manager.

Restaurant management software can also help owners and managers with the high-level aspects of running a restaurant outside of daily service. Accounting, billing, menu creation, inventory management, employee scheduling, and more are common features of restaurant management software.

### Why Use Restaurant Management Software?

Restaurant management software is built to help users manage their restaurant or restaurants. By using a single unified system, users can streamline both the food prep and sales aspect of the business, as well as the high-level behind-the-scenes aspects. These solutions are designed to improve the daily experience of restaurant employees so they can in turn focus on improving the guest experience.

Restaurant management systems are intended to manage all aspects of a restaurant from start to finish, from purchasing food all the way to billing and accounting. While many [restaurant POS](https://www.g2.com/categories/restaurant-pos) solutions are becoming robust enough to rival restaurant management software, their goal is not to be a comprehensive solution. Restaurant management systems, given that they are so robust, can help reduce costs, increase employee productivity, and even improve compliance with food safety regulations.

Anyone looking for a comprehensive system to run a restaurant with a large variety of features can benefit from restaurant management software. They are designed specifically for the needs of a restaurant business and therefore cater their offerings specifically for restaurant needs.

### Who Uses Restaurant Management Software?

Restaurant management software can be used by everyone who works in a restaurant. Hosts and hostesses can use the platform to accept reservations, manually input a reservation, assign tables, and create a waitlist. Servers can use it to place guest orders, make sales, create or split checks, run credit cards, and generally process payments like a POS system. The kitchen can use the platform to create a menu, mark when menu items are no longer available, receive tickets, and manage inventory. Restaurant owners and managers can receive high-level insights into the business with reports and analytics, manage accounting, handle billing and purchasing, and basically oversee all restaurant operations.

### Kinds of Restaurant Management Software

Most restaurant management software is designed to be a one-stop shop for all restaurant-running needs. However, some center on different aspects of running a restaurant than others. Some might focus more on the business side, with robust accounting features. Some might focus more on the server side, providing easy tools to streamline service. Some may focus on helping a kitchen become and stay organized by digitizing order tickets.

In general, most restaurant management systems will be very similar, but the slight shift in focus can help direct improvements in a restaurant where they are most needed. Depending on the size of the restaurant and how many locations there are, some software is built specifically for single locations and some are specifically created for large businesses handling multiple restaurants.

### Restaurant Management SoftwareFeatures

**Finance tracking –** Tracking every transaction is extremely important in a restaurant. Not only does it help manage income versus expenditures, but it also makes it much easier if a customer ever disputes a purchase. Knowing how much money is going into purchasing food by breaking down recipes by the cost of individual ingredients and which menu items are more successful than others can help owners and managers make informed decisions moving forward. This can also help a kitchen see how much money is being lost to food waste and make adjustments. In general, it’s always a good idea to know how sales are faring and where costs can be cut.

**Tax tools –** Tax season can be rough on everyone, especially small businesses. Restaurant management platforms with tax tools can help prepare a restaurant for tax season with minimal work. By keeping track of all receipts and purchases, owners don’t need to worry about losing track of crucial information or doing a lot of tabulating last minute.

**Menu creation –** While there’s obviously a lot of work that goes into creating a menu beyond the realm of software, restaurant management software can help organize that process. Some restaurant management software can maintain ingredient lists and recipes for menu items. Once menu items are finalized, they can easily be added to the POS feature, making it much easier for servers to place orders for customers.

**Order management –** Order management and food sales obviously make up the bulk of a restaurant’s business. If operations don’t run smoothly, that can spell disaster for the entire business. With digital tickets or an integrated ticket printer, the kitchen can stay organized and on top of orders as they arrive. If a restaurant also runs a delivery service, staying organized is even more important in order to ensure that the food gets exactly where it needs to go. Some platforms will even alert servers when an order is running behind so they can keep customers informed.

**Credit card processing –** Most point-of-sale systems have built-in credit card processing, and many restaurant management systems are no different. Since most diners pay by card, built-in credit card processing can make the payment process a lot smoother for both guests and servers. This can also eliminate the need to pay extra money to a credit card processing service. By having the service bundled with the software platform, there is no need to pay more out of pocket.

**Loyalty management –** Obtaining and retaining customers is a huge challenge for any restaurant. Many restaurant management systems will include some kind of loyalty management features in the form of gift cards, frequent diner cards, or email newsletters. By having these all housed within the platform, redeeming cards or maintaining a record of accumulated points becomes easy. Customers don’t need to remember a paper card, and servers don’t need to spend a lot of time trying to ensure the customer gets their discount.

**Inventory management –** For a restaurant, inventory control is a primary concern. Without enough of the right ingredients, serving customers becomes impossible. Food is not cheap, nor does it last forever, so ordering the right amount is extremely important. With inventory management features in a restaurant management system, chefs and cooks can keep track of all available ingredients, when they will expire, and what needs to be ordered in the near future. If a set amount of something is available, such as bottles of wine, a smart system will automatically update the inventory when items are purchased. While there is also restaurant inventory software available, having the feature available in a system already being used makes it much easier for the kitchen to communicate with the back office and front of house, and vice versa.

**Employee management and scheduling –** Restaurants often have large workforces that work separate shifts. Employee management features can help restaurants schedule their employees’ shifts and create onboarding timelines for new employees who need training. This way, restaurants are always staffed appropriately and employees aren’t stretched thin. Some restaurant management software will even be able to report which days or nights are busier and which are slower so managers can schedule appropriately without under- or overstaffing.

**Reporting and analytics –** Restaurants work with extremely small margins, so knowing exactly what is happening with the business at all times is crucial. Since restaurant management systems touch almost every aspect of a restaurant, they can collect data from the various corners of the business and create analytics that provide a clear picture of its operations. With this data and analysis, restaurant owners and managers can make informed decisions based on where they are performing well and where they need to improve. While data analytics solutions will provide more robust information, the basic tools within restaurant management systems are often enough for busy restaurateurs without a background in data science.

**Delivery and takeout –** Customers love having the ability to order food online, so it makes sense to provide that option. A restaurant management system with functionality to create an online ordering portal helps keep everything in one place, as well as save time and money when trying to figure out how to build a website and avoid vendor fees. And with those orders coming directly through the restaurant management software, orders are less likely to be lost or pushed aside in favor of in-house diners.

**Floor plans –** Restaurant management software allows hosts to input the floor plan of the restaurant into the tool so they can easily seat guests and reserve tables. Servers can use the floor plan to ensure that the right order goes to the right table. Some tools may even allow orders to be placed based on table seat, so if someone has an allergy or dietary restriction, they are not accidentally served the wrong item.

### Trends Related to Restaurant Management Software

**Tableside ordering –** Cloud-based restaurant management software has the ability to sync multiple mobile devices so servers can ditch the ticket pad and use a tablet or mobile phone to place orders right at the table. With the increased speed and accuracy offered by such functionality, it’s understandable why more and more restaurants are implementing this solution.

**Tablet-based POS –** Most restaurant management systems are optimized to run on an iPad or similar tablet, saving restaurant owners money by being easily replaceable and saving space by not requiring a computer mouse or keyboard. Tablets are also portable and easy to set up, making them ideal if you want to try out new layouts or train new employees. No more bulky server stations.

**Online ordering –** Ordering food online is a huge trend, and one that is likely not going away anytime soon. If a restaurant doesn’t offer online ordering, they’re likely missing out on a huge amount of potential sales. Luckily, restaurant management software makes it easy to create an online ordering portal with minimal effort.

### Software and Services Related to Restaurant Management Software

[Restaurant POS software](https://www.g2.com/categories/restaurant-pos) provides many similar features to a restaurant management system but is not as robust in features. Restaurant POS software is primarily designed to facilitate customer transactions and may contain additional features to aid in managing a restaurant. Restaurant management software is designed to run all aspects of a restaurant.

[Restaurant reservations software](https://www.g2.com/categories/restaurant-reservations) is designed to accept and manage reservations. Customers can make a reservation for a specific time, either on a restaurant’s website or a dedicated restaurant reservations site like OpenTable. While restaurant management software may be able to do this as well, it may not necessarily interface with the larger aggregate sites.

[Restaurant delivery/takeout software](https://www.g2.com/categories/restaurant-delivery-takeout) provides a means for restaurants to create an online ordering portal. While that may be on their website or on a larger marketplace like GrubHub, these tools typically integrate with restaurant management systems. Some modern restaurant management software may contain this feature, but it may not interface with the larger marketplaces.

[Restaurant inventory managment & purchasing software](https://www.g2.com/categories/restaurant-inventory-management-purchasing) is a set of tools specifically designed to help restaurants manage their food inventory and streamline the purchasing process. Restaurant management systems will likely contain features similar to this, but they may not be as robust.

[Restaurant business intelligence & analytics software](https://www.g2.com/categories/restaurant-business-intelligence-analytics) is designed to provide high-level insights into the performance of a restaurant. This data often comes from other restaurant software being used by the business. Restaurant management software will have the ability to create some reports and analytics because it gathers a large amount of data from all aspects of restaurant operations, but they may not be as robust as those created by a dedicated business intelligence and analytics tool.